Aflac Reviews | Glassdoor

Aflac Reviews

Updated August 14, 2018
650 reviews

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3.3
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Aflac Chairman and CEO Dan Amos
Dan Amos
325 Ratings

650 Employee Reviews

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Pros
Cons
  • "No base salary, but you will quickly disciver that is by no means a draw back" (in 92 reviews)

  • "100% commission, so it takes a couple of months to establish income (on average)" (in 131 reviews)

More Pros and Cons

  1. "Wonderful Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, GA
    Former Employee - Customer Service Representative in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Aflac full-time (More than a year)

    Pros

    Treat employees wonderfully. Pay is great.

    Cons

    Difficult to transfer out of call center.


  2. "Best Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, GA
    Current Employee - Anonymous Employee in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aflac full-time (More than 10 years)

    Pros

    Aflac is the most ethical, well-run company.

    Cons

    Process improvement and change management are difficult.

  3. Helpful (1)

    "Amazing Career"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    This company gives you the opportunity to help countless people in a meaningful way, receive some of the greatest Fortune 500 training in the world, build lifelong business relationships, earn unlimited income, take all expense paid vacations, and have full control over your schedule. I can show you the deposit statements and can show you the pictures of the vacations! I have had the greatest mentors in business with Aflac who have dedicated tens of thousands of hours into my development outside of their normal job description when they didn’t even have to. I have helped policyholders receive claim money from Aflac that have kept them in their homes, helped with they got cancer, helped when their children got cancer, covered people when they needed it the most and have seen Aflac go above and beyond when they didn’t need to because they care about the people! You will be pushed to greatness, you will grow outside of your comfort zone and you will succeed as long as you put in the work!

    Cons

    If you’re looking for easy, mindless, clock in - clock out job with minimal effort, little training, being left alone and meaningless work this company is not for you. If you’re unmotivated, not ambitious, and are looking for the easy way out do not consider any position with this great company.

    Advice to Management

    Continue to be selective in your hiring and do not dilute our amazing culture by bringing in unwilling and unmotivated people - please.


  4. "Challenging but very rewarding!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Positive energy, fantastic rewards, cool trips, company support

    Cons

    Lots of hard work & perseverance to get started but well worth it to hang in there!

    Advice to Management

    Don’t become so numbers driven that you forget the customers needs/affordability


  5. "Alot of work before you start making money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Aflac full-time

    Pros

    Own your own business, great company environment.

    Cons

    Cold calling and encountering gatekeepers, hard work, no benefits.

    Advice to Management

    Base Pay and Benefits. Take care of your people and they will take care of you.


  6. "Door to Door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy hiring process especially for recent graduates

    Cons

    low pay for the work you actually will be doing, and not clear on what is expected from employees


  7. "agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Columbus, GA
    Current Employee - Anonymous Employee in Columbus, GA

    I have been working at Aflac full-time (Less than a year)

    Pros

    awesome work environment and helpful management

    Cons

    %100 commission , you get paid for whatever you sell, no salary.

  8. Helpful (2)

    "Good, Bad and Ugly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Aflac full-time (More than a year)

    Pros

    Many products are actually helpful and do the customer justice.

    Cons

    Hierarchy plays games with accounts constantly. Now, I KNOW this isn't just my region but I also know that there are definitely regions that have it really good. These other regions have an excellent team and many companies to work with and accounts to choose from as well as great training resources. I just so happened to get stuck with one of the bad ones but moving isn't an option for me at this point. There was no training for me. I was new to the insurance world and sales so I was not only flying solo but totally lost with virtually no direction. There was a week long class I took that was good. I liked the instructor as well as the fellow new agents. But from what I have learned over time is it's all about knowing the right people and having the right team. My area is small and dominated by a couple of local agents who have literally lived here their whole lives and know everyone and their mom, cousin and sister's brother's friend.....they hold all the large accounts and several smaller accounts. They never service these accounts but when district brings new agents in it is based on the premise and promise that you will help service these accounts in exchange for taking over the book of business when the agents retire. This is utter bs. There have been a minimum of 6 agents, other than myself, who were all told the same thing. These accounts weren't "serviced" according to Aflac because no new business had been written for 6 mo, 12 mo, 24 mo....or whatever. When I called, and all the following 6 + agents called after me over the last year to year and a half the client always said they were happy with what they had and were not interested in being contacted any further. Many were upset by how often they were contacted. And after all the hours of work to help people with claims or getting yelled at for being the 100th agent to call on them you literally get no pay. And the agents "due to retire soon" have NO intention of leaving the game for many years to come. Most of the business around here is taken by these agents and the few that aren't have heard from Aflac so many times they threaten you or cuss you out. There were some companies that I got through to and had spoken with a client to set up an enrollment or presentation only to have another agent sweep in and take it from me because they called as well. The customer assumes Aflac agents all come from the same place and it doesn't matter who they contact or go with for business. They do not realize it is based on individual effort. I have had quite a few accounts taken from me or someone else has "serviced" one of my accounts in hopes of getting more business under their own name through my contact. I have had accounts "given" to me only to learn later after I serviced it and helped with claims that it was given to someone else. The claims department is difficult to deal with as well. I have YET to see a one day pay claim, though this is their motto. I have done well over 20 claims with nothing but road blocks and issues and lots of follow ups needed. It is NOT an easy process for myself or the client. They also expect you to go to seminars and meetings and updates weekly, sometimes 3-4 times a week, many requiring out of town travel (no compensation)- this became a full-time portion of the job and I had to eventually start telling them no, I wouldn't do it. I had started off with putting many hours in to calling, door knocking and speaking with friends and family with little to no results. My area has been saturated with Aflac and it is not easy. If you aren't part of the "good ol' boys club" you won't make it here. The turn over rate is high due to this issue and realization alone. I have heard other agents who work in other areas rave about the support they receive, the team they work with, the great quantities of accounts and prospects etc etc. I have no doubt that in certain areas this would be a great job with decent if not excellent pay, as for me in my area- not so. Aflac also does not have a checks and balances system. They say they do. That if you note here in this system, then update the other system, then notate in yet ANOTHER system you will cover your bases and people shouldn't touch your accounts or accounts you've serviced. Yet I went through the pain staking process of doing this each week, sometimes taking hours to complete because of the many calls and visits I made, but somehow no one ever knew. When I looked in the different systems there were never any updates showing the account being serviced or who I had talked with and what was said. Then I'd have people calling me asking why they were getting calls from other agents when they had just spoken with me.....literally stepping all over each other but there was never any evidence. Why? That's what entering all the information in to 2-3 different systems was designed for....


  9. Helpful (1)

    "Loved working there but the pay wasn’t that good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Office Manager in Los Angeles, CA
    Former Employee - Assistant Office Manager in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Aflac full-time (More than a year)

    Pros

    Nice people to work with
    Environment is friendly

    Cons

    Commission
    You have to put in a lot of work to get paid a decent amount


  10. "Interesting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Specialist in Columbus, GA
    Current Employee - Lead Specialist in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aflac full-time (More than 10 years)

    Pros

    Great benefits package and perks

    Cons

    Like any corporate job can be the people you work with.

    Advice to Management

    To develop the best talent and don't overlook it.


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