Allscripts Reviews | Glassdoor

Allscripts Reviews

Updated October 20, 2017
1,005 reviews

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3.5
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Allscripts CEO Paul Black
Paul Black
431 Ratings

1,005 Employee Reviews

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Pros
Cons
  • you have to be proactive about giving yourself a work-life balance (in 42 reviews)

  • Senior Management needs to acknowledge the employees, also very Micro Management (in 28 reviews)

More Pros and Cons

  1. "Programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good place to work! Healthcare software development! Good pay and caring management! Gives back to local community

    Cons

    People working down the ladder have no voice!

    Advice to Management

    Management can spur growth by talking directly to individuals instead of thru their manager! We need a team who can talk to every employee once in 6/12 months and ask them about what can be done for growth!Too many Program/Project managers! When there is a Dev manager/director, why too man non dev people in a software development company!


  2. "Allscripts"

    StarStarStarStarStar
    Current Employee - Client Services Associate Manager, Billing in Raleigh, NC
    Current Employee - Client Services Associate Manager, Billing in Raleigh, NC

    I have been working at Allscripts full-time (More than 8 years)

    Pros

    Great location, innovative and global.

    Cons

    No CONS at this time.

    Advice to Management

    N/A

  3. "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Quality Assurance Engineer in Chicago, IL
    Former Employee - Software Quality Assurance Engineer in Chicago, IL
    Approves of CEO

    I worked at Allscripts full-time (More than 3 years)

    Pros

    Benefits are awesome and great work culture

    Cons

    No negative points as far as I worked


  4. "Sr. Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in New Braunfels, TX
    Former Employee - Senior Manager in New Braunfels, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Allscripts full-time (More than a year)

    Pros

    Growing, great staff, unique exciting model, good pay, potential growth

    Cons

    possible down sizing of the industry


  5. "One of the surviving HCIT companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Management
    Current Employee - Solutions Management
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Allscripts full-time (More than 10 years)

    Pros

    Interesting work, smart people, positive long term prospects

    Cons

    built through acquisition so products are disjointed.


  6. Helpful (5)

    "smdh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allscripts full-time

    Pros

    great work/life balance, ability to work remotely

    Cons

    Rampant favoritism.
    No opportunity for advancement - AT ALL.
    Support teams get treated poorly by every other team AND by management
    The entire structure is dysfunctional - I've never encountered the level of outright animosity between teams at any other company. I don't know how they can continue to function...

    Advice to Management

    Either get behind a product, or sunset it - spending all of your efforts "trying" to stop clients from fleeing to your competitors is a recipe for disaster. Just ludicrous...


  7. Helpful (2)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Allscripts full-time (More than 10 years)

    Pros

    I worked with some really great people.

    Cons

    Executives are clueless and heartless when doing layoffs.

  8. Helpful (1)

    "Allscripts ex-employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Quality Engineer in Raleigh, NC
    Former Employee - Senior Quality Engineer in Raleigh, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Allscripts full-time (More than 5 years)

    Pros

    great people, some very good managers (and some not so good)

    Cons

    lousy raise/promotion procedures, horrible low-walled cubes (cramped, noisy, visual distractions)


  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Allscripts full-time

    Pros

    Good place to work with flexible work hrs

    Cons

    Can become a managerial nightmare


  10. Helpful (2)

    "Finally got laid off..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Consultant in Raleigh, NC
    Former Employee - Technical Support Consultant in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allscripts full-time (More than 5 years)

    Pros

    Pay was okay. Never worked overtime (never had option to, either, which is a con). Work hours were stable. Most of my co-workers were amazing people and great at what they did. Some of them were hugely problematic and routinely made issues worse. Severance was decent (12 weeks), thank you for that, at least.

    Cons

    Quarterly layoffs. Zero recognition for work, nearly impossible to get promoted, pay raises will not exceed 2% even for doing "stellar work" this year, management is a joke, workload will either be overbearing or non-existent, documentation is created by the Support staff, so it's either wrong, very out-dated, or non-existent. Formal training basically doesn't exist and everything is learn-as-you-go. We get a new VP of Support every 2 years or so and they tend to change our Support and Management goals and SOPs, none of which make any sense and are typically detrimental (I blame ECHO for how horrible the last 4 years have been, Allscripts went way downhill after that disaster of an idea). India support either has phenomenal employees or complete morons, and nothing in between. Service Desk takes all of the "easy close" cases yet the metrics for L2 remained the same, ultimately increasing our expectations when there was significantly less work coming in, making us look bad relatively.

    Advice to Management

    In my experience, management has either been very micro-managing or extremely hands off, to the point where it is very possible to not have a conversation with your manager for months. There should be a balance and somewhere in the middle there is preferred for most employees. Don't make it so that they want to avoid you at all costs (micro-managing) and don't make it so that you're unapproachable because you never talk. Also, takes steps to officially recognize your employees and their hard work. Don't just say "X employee did a great job last month" on your monthly group phone call, but send an e-mail that includes someone from upper management so that maybe we can get some real recognition. We have no idea what middle management tells upper management, but it doesn't sound like it's much.
    Also, the Clients absolutely hate talking to India Support. They hate it. Every client I spoke to at some point or another discussed with me their great displeasure of having to work with India and their surprise that I was a North American employee. Our Clients are genuinely surprised when they speak to an American, let that sink in.
    For the last several years, the middle-management teams have been managing employees that span several support teams. Most of you came from one branch of support and that's what you know how to manage and measure. For the employees that come from a team that you did not originally come from, please take the time to actually learn what their job is, what is a normal expectation for casework and time for closure for their job, and apply that knowledge accordingly. NOT ALL TEAMS ARE THE SAME. Tech gets less cases but they are more involved than App and typically take days to resolve. FDR for Tech is low normally. Service Desk also takes most all of the "easy" cases and leaves nothing but the really involved work for L2. Keep that in consideration.


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