American Tower Reviews | Glassdoor

American Tower Reviews

Updated June 17, 2018
297 reviews

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3.1
StarStarStarStarStar
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Approve of CEO
American Tower Chairman, President, and CEO Jim Taiclet Jr.
Jim Taiclet Jr.
167 Ratings

297 Employee Reviews

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Pros
  • "Employee friendly company and provides good work life balance" (in 26 reviews)

  • "Very good benefits plan including options not often covered by employers" (in 26 reviews)

Cons
  • "no work life balance and no recognition of working overtime or on public holidays" (in 14 reviews)

  • "Upper management does not address ongoing issues or concerns brought to their attention" (in 17 reviews)

More Pros and Cons

  1. "Administartive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Tower full-time (More than 5 years)

    Pros

    Great culture
    Explosive growth domestically and internationally
    I have been promoted twice in less than 7 years

    Cons

    Nothing other than the growth experienced requires people working long hours

    Advice to Management

    Keep up the good work


  2. "Legal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at American Tower full-time

    Pros

    Great work environment and summer hours.

    Cons

    Salary and opportunity for growth

    Advice to Management

    Compensation

  3. "Low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woburn, MA
    Current Employee - Anonymous Employee in Woburn, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Tower full-time (More than a year)

    Pros

    Nice atmosphere very professional people

    Cons

    For a large company that is doing so well, the pay is bad...


  4. "Information Technology"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Tower full-time

    Pros

    Good group of people, many longtime employees

    Cons

    separation/duplication of IT functions in different countries

    Advice to Management

    consolidate upper IT management, Company has no COO officer


  5. "Poor Work Environment, Manager Barely Exists"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Tower full-time (Less than a year)

    Pros

    Simple Job, Decent perks such as wellness dollars and relatively flexible hours, co-workers are quite nice people.

    Cons

    Inside the building is like a prison. Manager is always out of the office/unreachable and has no idea what they are doing or what we are doing compliance wise.


  6. Helpful (2)

    "Setup for Failure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Tower full-time (Less than a year)

    Pros

    From the outside it's a great company that "cares" about it's employees. Great pay and benefits. Friendly team members.

    Cons

    Extremely high turn over rates due to poor management. They lose a lot of good employees due to poor senior management. Upper management does not address ongoing issues or concerns brought to their attention. There is absolutely NO training for new employees and they are setup for failure from day one. Employees are lacking resources needed to be successful, but managers don't seem to care. Management has an attitude consistent with, YOU owe them for doing you a favor and hiring you. By working here you can expect to be thrown into a situation without resources and tools needed to succeed. Expect to work long hours with no work life balance due to large workloads/volume and being understaffed. Internal departments don't communicate with each other and mediocrity seems to be consistently rewarded. There is no clear career path or professional development available.

    Advice to Management

    Listen to your employees, give them what they need to succeed, and don't set them up for failure. Don't put the customer above your own employees. Put the right people in the right positions and great things will happen. Provide the training needed for employees to succeed. Develop tools and paths forward for professional development.


  7. Helpful (1)

    "Attorney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Tower full-time

    Pros

    Fair hours - easy to come at 9 and leave at 5. Nice people. Good stock perks.

    Cons

    Pay isn't great and at least when I worked there attorneys were often managed by non-attorney managers. Not super flexible on alternative work arrangements.

    Advice to Management

    You get what you pay for?

  8. Helpful (3)

    "High turnover rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Tower full-time (More than 3 years)

    Pros

    Good benefits on earlier years

    Cons

    Too much favoritism and politics

    Advice to Management

    Value long time employee more rather than treat them like a disposable number.


  9. "Great Company, Challenging roles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Tower full-time

    Pros

    Very good benefits plan including options not often covered by employers.

    Cons

    Extremely stressful and demanding days


  10. Helpful (1)

    "A decent stepping stone, but not a place to stay forever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account/Project Manager
    Former Employee - Account/Project Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Tower full-time (More than 3 years)

    Pros

    Good benefits
    Comfortable building
    Some great people
    Good work life balance

    Cons

    Management plays favorites
    Too much micromanagement
    Advertises growth, but then hires externally
    Pay is less than average
    Management can be closed minded

    Advice to Management

    Promote from within and promote the people who do the heavy lifting, not your friends.


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