American Tower Reviews | Glassdoor

American Tower Reviews

Updated March 29, 2017
228 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Approve of CEO
American Tower Chairman, President, and CEO Jim Taiclet Jr.
Jim Taiclet Jr.
124 Ratings

228 Employee Reviews

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Pros
  • Great work-life balance, minimal expectation to take work home or work long hours (in 21 reviews)

  • Good people in most areas, Company is growing and placing getting better at placing the right people in the right roles (in 11 reviews)

Cons
  • Unrealistic expectations and poor work/life balance (in 9 reviews)

  • upper management of IT seems uncaring (in 12 reviews)

More Pros and Cons

  1. "Good Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Low pressure, decent pay, good benefits

    Cons

    monotonous, same day in and day out. Hard to move up.


  2. "Enjoyed my time there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paralegal Temp
    Former Employee - Paralegal Temp
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Tower (Less than a year)

    Pros

    Flexible hours, great supervisor, great team camaraderie.

    Cons

    Food cafeteria is lackluster. That's about it.


  3. "Aamazing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook

    I worked at American Tower full-time (More than 5 years)

    Pros

    It's great company to work for and you will enjoy working out there with all the folks.

    Cons

    There is bit a laid back approach which may not work well for folks who are go getters and always like to be at bleeding edge.


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  5. "Excellent place to make your career happen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Supervisor
    Current Employee - Territory Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Tower full-time (More than 3 years)

    Pros

    Great benefits, good leaders, moving in the right direction quickly. A lot of room for advancement, great training, up and coming NOC and some great new leadership.

    Cons

    not much difference between the raise a quality performer gets compared to an exceptional performer

    Advice to Management

    ATC needs to reward their high performers better and they should consider managing the low performers out much more quickly.


  6. "entry level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Tower full-time

    Pros

    ATC hires well and the people make coming into work every day better

    Cons

    minimal opportunities for advancement and they justify underpaying their employees because of their benefits package.

    Advice to Management

    Create more opportunities for your employees to advance their career with you; you really do hire some great people.


  7. "Re-Org Nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Marlborough, MA
    Former Employee - Analyst in Marlborough, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Tower full-time (More than a year)

    Pros

    Boston and Marlborough locations have some room for growth...kind of... unless there is a re-org to save the C-level management.

    Cons

    Upper level management (VP and above) are not worthy of the positions they hold. To them you are just a number and a salary that can be cut when a new contract is coming up.

    Advice to Management

    Learn value management techniques. Learn what your employees actually do over your perceptions based on lack of listening skills when you are told.


  8. "Great place to build a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Tower full-time

    Pros

    Promote from within, reward hard work, focus on culture

    Cons

    Certain teams handle a lot more work for less competitive pay

    Advice to Management

    Pay to retain talent instead of using a revolving door of project managers


  9. "Manipulation rules the place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Tower full-time

    Pros

    Paycheck and flextime if your area/dept isn't short handed but every area is short handed.

    Cons

    Very little training. Managers are inexperienced and demanding. No respect for employees. " move up or move out" in some cases but there are so few opportunities to move up that using that expression is stupid, especially if you don't work at corporate. Raises are laughable. Don't trust HR.

    Advice to Management

    Stop treating people like they don't matter. You went on and on about getting rid of the silo mentality in the company. It was all talk like usual. Recognize the fools sooner.


  10. "Accounting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Tower full-time

    Pros

    American Tower has a great work life balance as well as a great benefit package.

    Cons

    American Tower never promotes from within so its a dead end position. Managers will humiliate and abuse you if they feel its necessary. Beuracracy and bad process makes your position difficult. Customer service is poor and getting information from other departments is almost impossible.

    Advice to Management

    Promote good people from within rather than hiring outsiders who do not have industry experience. Stop trying to hire the least expensive option to save money on the budget. Empower employess rather than bully them.


  11. "A good place to start a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - APM in Woburn, MA
    Current Employee - APM in Woburn, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Tower full-time (More than 3 years)

    Pros

    Very good flex-time, insightful training modules, supportive management, lots of perks (gym, commuter pass, etc.)

    Cons

    Comparatively low pay, inflexible, conservative social attitudes

    Advice to Management

    There is not a lot of room for growth. There are a lot of opportunities to work on different teams for the same amount of money, but there are not many opportunities to grow, unless you have an advanced degree or would like to work in middle management. Despite record profits, our compensation has been stagnant.



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