Appen Reviews | Glassdoor

Appen Reviews

Updated August 21, 2017
319 reviews

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2.6
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Mark Brayan
75 Ratings

319 Employee Reviews

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Pros
  • Can work from home at the hours that are convenient for you (in 224 reviews)

  • Flexible hours - choose when you work (in 54 reviews)

Cons
  • repetitive boring work that makes you dread the thought of doing it for 4 hours a day/5 days a week (in 18 reviews)

  • Independent contractor (no benefits) (in 18 reviews)

More Pros and Cons

  1. Helpful (21)

    "Excellent place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Bothell, WA
    Current Employee - Project Manager in Bothell, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Appen full-time (More than 3 years)

    Pros

    Remote work and flexibility
    Interesting projects and clients
    Challenging dynamic environment
    Intelligent and thoughtful leadership
    I love working for Appen!

    Cons

    I noticed several reviews saying this isn't a real opportunity - it absolutely is a real work from home contract opportunity and is definitely not a scam. . . but it is contract work. If you have never done contract work, it's a good idea to investigate how that works before applying or writing a review expecting employee benefits and practices and talking negatively about it instead of realizing that it is par for the course of what to expect when it comes to contracted work.

    Advice to Management

    Keep up the good work!

    Appen Response

    Jul 24, 2017 – Recruiter

    Thank you for your review! We love hearing success stories from our crowd.
    We’re so glad to hear that you are enjoying your time with Appen!
    Thank you for your suggestions! We are always happy to... More


  2. Helpful (16)

    "Only Good When Tasks Are Available"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Search Evaluator
    Current Employee - Web Search Evaluator
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Appen part-time (Less than a year)

    Pros

    Nice pay, Flexible hours, Easy work routine to follow, No outrageous equipment requirements

    Cons

    Tasks are hardly available after the first couple of weeks, Emails to support hardly get answered, Guidelines for rating don't seem to be consistent

    Advice to Management

    Pay more attention to the rate that you're hiring people, because if no one seems to have tasks then there's something wrong with having this many employees

  3. "Work From Home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Search Evaluator in Tampa, FL
    Former Employee - Web Search Evaluator in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Appen part-time

    Pros

    Allows you to work from home for a decent rate.

    Cons

    Can and will terminate employment at any point with little to no explanation and may not always have work regardless of your being hired.

    Advice to Management

    Stop hiring and pay attention to the employees you already have. Give them more incentive to work harder.


  4. Helpful (1)

    "*UPDATE* Having 2nd Thoughts"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Search Engine Rater
    Former Employee - Search Engine Rater
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Appen part-time

    Pros

    Work at home, PTO, W2

    Cons

    I couldn't update my previous review - please refer to that one for a more complete list of cons.

    After only having 7.75 hours of billable working hours last week, I decided to resign from my Rater position. I was looking at this role as as way to supplement my income, but it is hard to do that when there's nothing to work on.

    Advice to Management

    - Communicate better with contractors, especially when there is no work to do. Having folks spend 19 hours of their week logging in, only to not have tasks load is unproductive. If there's a shortage of work, communicate that. If someone isn't getting tasks for one reason or another, communicate that as well. With the amount of remote workers Appen employs, steady, effective communication is imperative.

    - People are doing this job to make money. When more than 1/2 the hours aren't billable due to workload, it tells me that there are way too many people working on a project. Don't hire at such a high rate. Bring in a new group and spend the time to properly train them instead of churning them in & out like a factory.

    These 2 issues have been addressed multiple times on here, only to receive a cookie cutter response from Appen HR stating they value feedback from employees. If this were the case, these issues wouldn't be an issue anymore.

    I really am bummed that this opportunity didn't work, as I found the work to be easy and it fit nicely with my current work schedule. But to sit online for 12 out of 19 hours a week, not getting work isn't productive for me or for the project.


  5. Helpful (8)

    "Social Media Evaluator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Appen part-time (More than a year)

    Pros

    Flexible
    Great pay
    Work from home
    Enjoyable work
    Paid on time

    Cons

    Technical issues
    Terminated all of a sudden
    Taught one way, then after several months of doing the work one way it changed and affected job performance ratings

    Advice to Management

    Be consistent and supportive. Try to eliminate the tech issues


  6. Helpful (5)

    "It's normally a great job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Appen part-time (More than a year)

    Pros

    Flexible hours
    good pay
    easy work
    work from home
    can work from anywhere is us

    Cons

    multiple tool errors
    unresponsive staff
    extreme lack of communication
    tons of outages
    project mangers never respond.

    Advice to Management

    Respond to your workers, let them know that you know there issue and don't wait 3 weeks to send a wide spread issue without ever responding to people individually.


  7. Helpful (2)

    "Search Engine Evaluater"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Search Engine Evaluator in Milford, OH
    Current Employee - Search Engine Evaluator in Milford, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Appen part-time (Less than a year)

    Pros

    Love working remotely from home and getting to spend more time with my family. 

    Cons

    I wish I was able to get more hours.

    Advice to Management

    Find a way for employees to acquire more work.

    Appen Response

    Jul 24, 2017 – Recruiter

    Thank you for your review! We love hearing success stories from our employees.
    We’re so glad to hear that you are enjoying your time with Appen!
    Thank you for your suggestions! We are always happy... More

  8. Helpful (9)

    "Not the best"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Appen part-time

    Pros

    Flexible hours, payment is on time.

    Cons

    Dropped from project with no notice, dropped from second project within the same week.


  9. Helpful (29)

    "Better Than Their Competitors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Remote, OR
    Current Employee - Anonymous Employee in Remote, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    * Offers W-2 positions
    * PTO accrual for employees
    * 100% remote
    * Hours are flexible within the project's guidelines.
    * Work independently
    * Time keeping process and system is much better than competitors'.
    * My project has a variety of task types, not just the one introduced in the training and evaluation.

    Cons

    * The work itself is very tedious.
    * Raters do not learn or utilize skills that are valuable to other employers. This job does not look good on a resume.
    * No opportunities for advancement
    * Have not seen any opportunities for full-time projects
    * The training and evaluation to qualify for this position is incredibly time-consuming, tedious, very project-specific and unpaid.
    * Appen does not consider reading their emails or reviewing task guidelines as billable time. This is illegal, as hourly employees in the US are not permitted to perform work tasks "off the clock".
    * My project has a maximum of 4 hours per day and a strict 19 production hours per week. This requires raters to work a minimum of 5 days a week and dramatically limits scheduling flexibility.
    * No training for new task types. Raters must try to figure out how to complete new tasks based on a quick read of the task guidelines. (Reading guidelines hurts a rater's productivity.)
    * No bonuses or other incentives, at least for my project
    * Productivity standards and subjective accuracy evaluations can be stressful.
    * No benefits aside from a small PTO accrual

    Advice to Management

    Offer qualified employees a pathway to full-time projects and advancement opportunities (reviewer, support personnel or project manager positions). Many of us are capable of much more than we're able to contribute as raters.

    Offer paid training or develop a much shorter training and evaluation process. New raters should be trained on all task types. As new task types are introduced, raters should be given the opportunity to complete a paid training set on the new task.

    Offer incentives for raters who consistently meet productivity and accuracy standards.

    Appen Response

    Jul 24, 2017 – Recruiter

    Thank you for your review! We love hearing success stories from our employees.
    We’re so glad to hear that you are enjoying your time with Appen!
    Thank you for your suggestions! We are always happy... More


  10. Helpful (3)

    "A decent place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Appen part-time

    Pros

    Very fair wage
    Minimal hour requirement
    Work from home

    Cons

    You work for Appen clients, not appen directly.
    Paid monthly
    Constant change


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