Appen Reviews | Glassdoor

Appen Reviews

Updated July 22, 2017
305 reviews

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2.8
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Mark Brayan
69 Ratings

305 Employee Reviews

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Pros
  • Can work from home at the hours that are convenient for you (in 216 reviews)

  • Flexible hours - choose when you work (in 50 reviews)

Cons
  • Independent contractor (no benefits) (in 18 reviews)

  • Would prefer part time work versus contract since that is more stable (in 17 reviews)

More Pros and Cons

  1. Helpful (13)

    "Excellent place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Bothell, WA
    Current Employee - Project Manager in Bothell, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Appen full-time (More than 3 years)

    Pros

    Remote work and flexibility
    Interesting projects and clients
    Challenging dynamic environment
    Intelligent and thoughtful leadership
    I love working for Appen!

    Cons

    I noticed several reviews saying this isn't a real opportunity - it absolutely is a real work from home contract opportunity and is definitely not a scam. . . but it is contract work. If you have never done contract work, it's a good idea to investigate how that works before applying or writing a review expecting employee benefits and practices and talking negatively about it instead of realizing that it is par for the course of what to expect when it comes to contracted work.

    Advice to Management

    Keep up the good work!

    Appen Response

    Jul 24, 2017 – Recruiter

    Thank you for your review! We love hearing success stories from our crowd. We’re so glad to hear that you are enjoying your time with Appen! Thank you for your suggestions! We are always happy to... More


  2. Helpful (2)

    "Only Good When Tasks Are Available"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Search Evaluator
    Current Employee - Web Search Evaluator
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Appen part-time (Less than a year)

    Pros

    Nice pay, Flexible hours, Easy work routine to follow, No outrageous equipment requirements

    Cons

    Tasks are hardly available after the first couple of weeks, Emails to support hardly get answered, Guidelines for rating don't seem to be consistent

    Advice to Management

    Pay more attention to the rate that you're hiring people, because if no one seems to have tasks then there's something wrong with having this many employees

  3. "Search Engine Evaluater"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Search Engine Evaluator in Milford, OH
    Current Employee - Search Engine Evaluator in Milford, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Appen part-time (Less than a year)

    Pros

    Love working remotely from home and getting to spend more time with my family. 

    Cons

    I wish I was able to get more hours.

    Advice to Management

    Find a way for employees to acquire more work.

    Appen Response

    Jul 24, 2017 – Recruiter

    Thank you for your review! We love hearing success stories from our employees. We’re so glad to hear that you are enjoying your time with Appen! Thank you for your suggestions! We are always happy... More


  4. "A decent place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Appen part-time

    Pros

    Very fair wage
    Minimal hour requirement
    Work from home

    Cons

    You work for Appen clients, not appen directly.
    Paid monthly
    Constant change


  5. Helpful (2)

    "Social Media Evaluator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Appen part-time (More than a year)

    Pros

    Flexible
    Great pay
    Work from home
    Enjoyable work
    Paid on time

    Cons

    Technical issues
    Terminated all of a sudden
    Taught one way, then after several months of doing the work one way it changed and affected job performance ratings

    Advice to Management

    Be consistent and supportive. Try to eliminate the tech issues


  6. Helpful (3)

    "Not the best"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Appen part-time

    Pros

    Flexible hours, payment is on time.

    Cons

    Dropped from project with no notice, dropped from second project within the same week.


  7. Helpful (3)

    "Great Opportunity to Work at Home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Contractor in Huntsville, AL
    Current Employee - Independent Contractor in Huntsville, AL

    I have been working at Appen part-time (More than a year)

    Pros

    Good pay for type of work

    Cons

    Projects sometimes can end unexpectedly

    Advice to Management

    Keep workers more informed of project end dates.

    Appen Response

    Jul 24, 2017 – Recruiter

    Thank you for your review! We love hearing success stories from our crowd. We’re so glad to hear that you are enjoying your time with Appen! Thank you for your suggestions! We are always happy to... More

  8. Helpful (1)

    "Frutrating"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Appen part-time

    Pros

    work from home
    work is interesting

    Cons

    spend 8+ hours trying to see if work will be available
    must work 19 hours a week, but only 4 hours per day which makes it a 5 day per week "extra" job.

    Advice to Management

    Better management of client pushing work out. Better communication to workers when it is expected that work will be low.


  9. Helpful (22)

    "Better Than Their Competitors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Remote, OR
    Current Employee - Anonymous Employee in Remote, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    * Offers W-2 positions
    * PTO accrual for employees
    * 100% remote
    * Hours are flexible within the project's guidelines.
    * Work independently
    * Time keeping process and system is much better than competitors'.
    * My project has a variety of task types, not just the one introduced in the training and evaluation.

    Cons

    * The work itself is very tedious.
    * Raters do not learn or utilize skills that are valuable to other employers. This job does not look good on a resume.
    * No opportunities for advancement
    * Have not seen any opportunities for full-time projects
    * The training and evaluation to qualify for this position is incredibly time-consuming, tedious, very project-specific and unpaid.
    * Appen does not consider reading their emails or reviewing task guidelines as billable time. This is illegal, as hourly employees in the US are not permitted to perform work tasks "off the clock".
    * My project has a maximum of 4 hours per day and a strict 19 production hours per week. This requires raters to work a minimum of 5 days a week and dramatically limits scheduling flexibility.
    * No training for new task types. Raters must try to figure out how to complete new tasks based on a quick read of the task guidelines. (Reading guidelines hurts a rater's productivity.)
    * No bonuses or other incentives, at least for my project
    * Productivity standards and subjective accuracy evaluations can be stressful.
    * No benefits aside from a small PTO accrual

    Advice to Management

    Offer qualified employees a pathway to full-time projects and advancement opportunities (reviewer, support personnel or project manager positions). Many of us are capable of much more than we're able to contribute as raters.

    Offer paid training or develop a much shorter training and evaluation process. New raters should be trained on all task types. As new task types are introduced, raters should be given the opportunity to complete a paid training set on the new task.

    Offer incentives for raters who consistently meet productivity and accuracy standards.

    Appen Response

    Jul 24, 2017 – Recruiter

    Thank you for your review! We love hearing success stories from our employees. We’re so glad to hear that you are enjoying your time with Appen! Thank you for your suggestions! We are always happy... More


  10. Helpful (6)

    "Nice and flexible gig for those who need some work and/or extra side income."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Evaluator in Remote, OR
    Current Employee - Social Media Evaluator in Remote, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Appen part-time (More than a year)

    Pros

    Flexibility, ability to work from home. No direct supervisor to deal with. Good email communication. Tasks to complete are not too easy, not too hard. Sometimes opportunity for extra work for side projects.

    Cons

    Sometimes the requirements for a project change and there is no specific end date for some projects so you are always wondering how long the job with last. Pay went down from 13.75 when worked with them in the past to $10 for rating. Are technically self employed and you must save to pay taxes yearly on your own.

    Advice to Management

    Perhaps assign specific manager or corporate staff to evaluators so they can have a specific contact point if they need to speak with an individual via email rather then the general help email.

    Appen Response

    Jul 24, 2017 – Recruiter

    Thank you for your review! We love hearing success stories. We’re so glad to hear that you are enjoying your time with Appen! Thank you for your suggestions! - HR Manager


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