Appen Reviews | Glassdoor

Appen Reviews

Updated December 8, 2017
383 reviews

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2.8
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Mark Brayan
95 Ratings

383 Employee Reviews

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Pros
  • This is a Work from Home Opportunity you don't want to miss out on (in 273 reviews)

  • Flexible hours - choose when you work (in 70 reviews)

Cons
  • Strict 20 hours per week schedule (if you fail it - you will get fired) and you can work no more than 4 hours per day (in 23 reviews)

  • No benefits aside from a small PTO accrual (in 19 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (46)

    "Excellent place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Bothell, WA
    Current Employee - Project Manager in Bothell, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Appen full-time (More than 3 years)

    Pros

    Remote work and flexibility
    Interesting projects and clients
    Challenging dynamic environment
    Intelligent and thoughtful leadership
    I love working for Appen!

    Cons

    I noticed several reviews saying this isn't a real opportunity - it absolutely is a real work from home contract opportunity and is definitely not a scam. . . but it is contract work. If you have never done contract work, it's a good idea to investigate how that works before applying or writing a review expecting employee benefits and practices and talking negatively about it instead of realizing that it is par for the course of what to expect when it comes to contracted work.

    Advice to Management

    Keep up the good work!

    Appen Response

    Jul 24, 2017 – Recruiter

    Thank you for your review! We love hearing success stories from our crowd.
    We’re so glad to hear that you are enjoying your time with Appen!
    Thank you for your suggestions! We are always happy to... More


  2. Helpful (2)

    "Great Company Thus Far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Search Evaluator in Waco, TX
    Current Employee - Web Search Evaluator in Waco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Appen part-time (Less than a year)

    Pros

    I have worked with Appen a little over 6 months. I am a part time employee, but this has been an excellent opportunity to work remotely. Appen is reasonable with PTO (which is rare for remote positions) and whenever I have had issues with my user dashboard my Project Managers have been extremely helpful. I live in Texas, and during Hurricane Harvey they even sent out a company email to those of us living in Texas telling us to take the time we needed to recover from the hurricane. It was very meaningful to me, and has been a solid company to be a part of.

    Cons

    Hourly
    At the beginning of my project there were many days when there were no available tasks which means I didn't get paid for those hours. However, after about 3 months after the project began the task shortages have stopped and I've been able to get in all 19 hours of work per week.

    Advice to Management

    I do wish I had one sole project manager. I think that there are several on our project so sometimes I will email one and another will respond. This is fine most of the time, but if I'm dealing with something very intricate or specific, the communication is jumbled when it goes from project manager to project manager.

    Appen Response

    Dec 8, 2017

    Thank you for the feedback regarding having a single project manager. We are currently working on ways to improve our communication and hope to create the best experience possible.

  3. Helpful (14)

    "A fair place to make an honest dollar."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor
    Current Employee - Auditor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Appen part-time (More than a year)

    Pros

    First of all this is my third review, but we can't update old ones so here I go. I've been with Appen for over a year, first as an evaluator then as an auditor. I've had varying degrees of opinions as time has gone by so I will give an honest review for my current thoughts.

    -The pay is above is minimum wage, but this depends on your area. Hourly this pays better than some full time jobs. With extra hours (depending on your project) it can be a significant paycheck.

    -The process to apply and start is simple, you read a lot of negativity online and honestly, these must be people who have never searched for a job. Plenty of companies in my experience never reply to applications, take forever to hire, and even if you get hired the onboard process can take several days before you can start or feel like anything but a freeloader. So, if Appen didn't give you an offer within a week, take it easy, maybe you're not a good fit or they don't have anything, just because it's a work from home opportunity it doesn't mean they hire everyone all the time.

    -The jobs are usually fairly easy and once you figure it out you can manage to work with a podcast in the background, TV or a movie.

    -Flexible, want to go take a nap? Go ahead. Want to finish early today? Start at 6AM,not in a hurry? Start at noon. Had an emergency? Alright just work at 7PM. Just meed the quota and you will be fine.

    -Platforms are provided to communicate and clarify concerns.

    -They give you opportunities to improve your quality if there is a decline or any other issues.

    Cons

    Now for the cons, because while I overall give them a good rating, some things could be improved.

    -As people say, the work is subjetive, that is a fact and will cause disputes. To me this isn't a con necessarily, but it isn't a pro either, just a fact of the work type. They do try to clarify as much as possible but sometimes can contradict themselves. As an auditor I've noticed a lot of the problems come due to some people lacking common sense and not properly using the platforms Appen provides. Again, there is subjectivity, but people make it worse than it should be because they don't properly follow guidelines or use all their available tools. Now, the reason people do this brings me to my second point.

    -You are not paid for reviewing guidelines, emailing, clarifying doubts on the platforms. This is to be expected, because how would you stop someone from wasting time "researching" then billing for it? There are a lot clever people out there that make this a necessary evil, but on the flipside, it keeps people from helping themselves (which in the long run can affect them, but that's their choice) by stopping to research information.

    -The tools can malfunction quite a bit. Now, flexibility is a huge pro, but that gets thrown out of the window if the tools keep malfunctioning and suddenly your flexibility is gone as the Workflow stops updating/systen crashes/can't login etc. It sucks when suddenly you find yourself unable to finish your work because something went wrong and you have to finish 5 hours later or something like that.

    -Emails can sometimes take quite a bit to answer.

    -Would be great if one could give feedback about guidelines to identify problem areas and maybe reach a concensus of what is "right" for certain scenarios. One can email management, sure , but one will not be able to help feeling fastidious or simply as overstepping bounds.

    -No paid holidays or PTO. Holidays I can understand (as you can just take it free and make up) but PTO for people who have been there a certain amount of time would be nice.

    Advice to Management

    Well my advice would be
    -Try to get tool issues worked out. They really interfere with meeting weekly quotas if someone has another job/responsibilities when the tools are actually working (early morning in my case it seems).

    -Find ways to encourage everyone to keep up with guidelines

    -Provide guidelines for the more complicated scenarios, some things are cut and dry, but others are real head scratchers.

    -Let the project participants (both auditors and raters) provide feedback on guidelines, it can only help the quality of the data.

    Appen Response

    Nov 6, 2017

    On behalf of our entire team, I want to thank you for spending so much time to write this articulate review. I plan to share your feedback with our company leaders. If you’d be willing to have a... More


  4. Helpful (9)

    "Solid work at home job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Web Search Evaluator
    Current Employee - Web Search Evaluator
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Appen part-time (More than a year)

    Pros

    Worth doing if you're looking for a decent work at home opportunity to supplement your income; the flexibility is nice.

    Cons

    Every so often work isn't loaded in the system so you'll have to mark it as such. This counts towards your 19 hours of the week so you don't get paid if no work is available. This doesn't happen very often but it's always a pain when it does if you're like me and count on this income.


  5. Helpful (21)

    "Appen is a total scam and ripoff of your valuable time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working at home on the computer.

    Cons

    Lack of proper communication. No phone communication whatsoever, only by sending in tickets and emails. They hired me for a project for me to review advertisements and I worked hard at this task and always looked back at the materials as a guideline to keep all my answers as per how they want them to be. However, this was not good enough for them and I was retested. Of course, I knew they would fail the retest and fire me immediately. In addition, I have been putting in my house on my time sheet and they have not paid me once. They claim I will be paid for the hours I billed for but I have not seen any money yet. I am giving up on seeing any pay and my working with Appen has been a total waste of my time when I could have been putting in my efforts working for someone else.

    Advice to Management

    Open communication is key and helping your workers if they need assistance is important. You should also have a hotline number for people to call you to reach out immediately and not wait for an email that either never comes or take a long time in coming.

    Appen Response

    Oct 2, 2017 – Recruiter

    We’re very sorry to hear about your negative experience with Appen! Please feel free to contact us at feedback@appen.com; we would love to hear more information about your situation in hopes that it... More


  6. "Social Media Evaluator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Evaluator in Los Angeles, CA
    Current Employee - Social Media Evaluator in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Appen part-time (More than a year)

    Pros

    you get to work from home

    Cons

    inconsistent hours, fear of terminating contract at any time

    Advice to Management

    cant say i ever had any dealings with management, pretty remote experience


  7. "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Appen part-time (Less than a year)

    Pros

    Company has been a great experience to work for. Administrative staff has always been extremely responsive to any questions I've had. For a Work from Home position I really couldn't ask for anything more.

    Cons

    Hours are capped per week. Would love to move into a full time position with the company.

    Advice to Management

    None at this time.

    Appen Response

    Dec 8, 2017

    We appreciate your feedback! Thank you.

  8. "Part time web search evaluator"

    StarStarStarStarStar
    Current Employee - Web Search Evaluator
    Current Employee - Web Search Evaluator

    I have been working at Appen part-time

    Pros

    So far work is always available. Not too difficult of work.

    Cons

    I was only trained for some of the work that is given and other work is left for one to figure out on their own, but not too difficult to figure out. work is very boring.


  9. "Discouraged Web Search Evaluator in training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Convenient work from home job. Flexible hours. The hourly pay and stipen upon completed.

    Cons

    The training is lacking big time. I waited patiently for weeks to start then I got sent a massive PDF file to study and few modules to complete. They expect you to learn all of it in a matter of days in order to pass a long, final exam before you can start working. If you fail the exam, you don't know what you got wrong so you can't go back and study. You have to wait another week to retake it and just cross your fingers and hope you do better the next time, if not, you're done for. It's quite disappointing to do all that waiting and completing the hiring process and not actually make it through a training.

    Advice to Management

    It would be great if we knew what we got wrong so we can study. Shouldn't the point ultimately be to get the right info and not be tricky about it?


  10. Helpful (1)

    "Social media evaluator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Evaluator in Charles Town, WV
    Current Employee - Social Media Evaluator in Charles Town, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Appen (More than a year)

    Pros

    flexible schedule, work from home, manageable work

    Cons

    paid only once a month


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