Aspect Software Reviews | Glassdoor

Aspect Software Reviews

Updated June 13, 2018
437 reviews

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437 Employee Reviews

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Pros
  • "There is generally good work-life balance and people really do seem to care about one another" (in 48 reviews)

  • "Work from home, great support system, helpful colleagues, good compensation" (in 17 reviews)

Cons
  • "Poor work/life balance, unequal treatment of employee in different geographical locations" (in 19 reviews)

  • "Middle and Senior management will not accept that they are the problem" (in 26 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook

    I have been working at Aspect Software full-time (More than a year)

    Pros

    I have worked at a few similar companies in my long career in this space, and I have to say that Aspect probably ranks right at the very top. The company is headed towards being a SaaS company with a vision that is not matched by any others. Good benefits, good work/life balance, and a management team that is focused on the customer.

    Cons

    No company is perfect, but I feel that the negative reviews on this site, but I think they are being short-sighted. Any company moving from being predominantly a premise-based product offering to a SaaS one will inevitably go through some growing pains. Can we make improvements? Yes! And I sincerely believe the management is listening and will make the appropriate changes.


  2. "Great place to work so long as you are an A player"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Competitive salaries, flexibility, lots of opportunity

    Cons

    some folks like to just collect their check

    Advice to Management

    Be willing to hear new ideas, bring innovative flare, start an ideas incubator team

  3. "Wonderful and Supportive Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook

    I have been working at Aspect Software full-time

    Pros

    Work from home, great support system, helpful colleagues, good compensation. Interview process is very intense, but this company only wants the best of the best!

    Cons

    Interview process is very intense, but worth the extra work you put into your interviews. No other cons.


  4. Helpful (1)

    "PRINCIPAL CUSTOMER SUPPORT ENGINEER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Customer Support Engineer in Atlanta, GA
    Current Employee - Principal Customer Support Engineer in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Aspect Software full-time (More than 10 years)

    Pros

    Good location, Health care, great co-workers, training

    Cons

    Extremely low 401K match, high health care costs, no real compensation


  5. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Doesn't Recommend
    Negative Outlook

    I have been working at Aspect Software full-time (More than a year)

    Pros

    Work life balance, competitive salary

    Cons

    Immature product, lack of transparency from leadership, high turn over, still run like a premise company, little investment in new products.

    Advice to Management

    know what you are good at(WFM) and focus on it.


  6. Helpful (1)

    "Customer support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Aspect Software full-time (More than a year)

    Pros

    Room to grow, and advance

    Cons

    Direction of the employee was flawed, provide better education for products


  7. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Working from home is allowed

    Cons

    Frequent lay off, no bonus. Unrealistic promise keeps been made to the customers, too many flavors required to maintain as a SAAS product.

  8. "Aspect as a Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MPLS Engineer in Orlando, FL
    Current Employee - MPLS Engineer in Orlando, FL
    Recommends
    Positive Outlook

    I have been working at Aspect Software full-time (More than a year)

    Pros

    Good company to work for

    Cons

    Work space where it is hard to have call with customer

    Advice to Management

    None


  9. "Great company with challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Neutral Outlook

    I have been working at Aspect Software full-time (More than 3 years)

    Pros

    Aspect is a company always looking for ways to improve itself

    Cons

    Decisions made at the top with inputs from mid to senior leadership with no input from front line staff

    Advice to Management

    develop an informational chain that is bottom up


  10. Helpful (4)

    "Failed Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Orlando, FL
    Former Employee - Systems Administrator in Orlando, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Aspect Software full-time (More than a year)

    Pros

    Benefits aren't bad. Great location. Food Trucks every Friday! Some great people work there. Great place to work for a year or two and pad your resume. As long as you can handle toxic work politics.

    Cons

    The Mar 27th review about middle management couldn't be more spot on. Middle and Senior management will not accept that they are the problem. They are constantly meddling with procedures, reorganizations every quarter, they can't quite figure out why they don't see results.

    They are so wrapped up in playing politics with each other and keeping their gravy train afloat they ignore the company burning around them. They're also not technical at all so they are unable to distinguish qualified and unqualified employees. This results in some engineers and architects that barely qualify as 2nd rate sysadmins.

    The politics from management and unqualified engineers feeds a culture of defensiveness, blame, and "not my job" syndrome. This has resulted in crumbling and barely functional infrastructure that is constantly crashing and/or misconfigured and as long as they can blame someone else there's no desire to fix.

    The flagship product is not only difficult to maintain and troubleshoot but R&D and Cloud Operations are so busy trying to one up each other and play games that they don't have any time left over to create a product that actually works.

    Advice to Management

    Fire yourselves.


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