Aspect Software Reviews | Glassdoor

Aspect Software Reviews

Updated September 12, 2017
402 reviews

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3.5
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Aspect Software CEO Stewart Bloom
Stewart Bloom
214 Ratings

402 Employee Reviews

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Pros
  • Flexible work environment that supports a work/life balance (in 44 reviews)

  • Great people, great vision, strong CEO (in 32 reviews)

Cons
  • Poor work/life balance, unequal treatment of employee in different geographical locations (in 19 reviews)

  • No accountability on part of senior management (in 24 reviews)

More Pros and Cons

  1. "Technical Support Enigneer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aspect Software full-time

    Pros

    The flexibility allowed at Aspect.

    Cons

    401k matching percentage is bare minimum.

    Advice to Management

    Keep up with market with paying senior employees.


  2. Helpful (1)

    "A plan that did not work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Aspect Software full-time

    Pros

    Some really good smart people in technology, PS and infrastructure. Headquarters is in Phoenix

    Cons

    Overall strategy of the organization does not seem to be well thought out. Chapter 11 filing damaged brand in the market for some customers
    Senior leadership (although some nice folks) need to move on. The group that led the company into bankruptcy should not be running the company after bankruptcy.

    Advice to Management

    Give your people a chance to be successful and make money. Take a longer investment view or sell the company. Make changes at the top of organization (more than just CEO)

  3. "Was once a good company -"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aspect Software full-time

    Pros

    enjoyed the people I worked with

    Cons

    no long term vision of the business, it was all Quarter by Quarter and hiring and laying off happened in the same quarter.


  4. Helpful (1)

    "A good company that has room for improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Support Engineer in Brentwood, TN
    Current Employee - Senior Customer Support Engineer in Brentwood, TN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Aspect Software full-time (More than 5 years)

    Pros

    Job security if you work in a lower level position. Casual dress environment since there is no face to face contact with customers. Great break rooms - free food, coffee, and tea. Office is in great location and surrounded by nice restaurants.

    Cons

    Not enough career growth opportunities. A lot of gray areas. Nothing written in stone for how things should be done. Management doesn't always value their employees.

    Advice to Management

    Show more value for the employees that work hard every day. Give more recognition to non sales employees. Tighten on rules for employees. Provide a better career path for employees. Allow internal US employees a chance to get promoted into higher level positions instead of sending them overseas to people that do them for much lower wages.


  5. Helpful (1)

    "Enterprise Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aspect Software full-time (More than a year)

    Pros

    Access to executive leadership. Leader in the space going back 40 years. Solid existing client base for references.

    Cons

    Little to no marketing of solutions. Very expensive compared to competition. Slow to migrate to a true SaaS company. Difficult to get things done internally with lack of processes.

    Advice to Management

    Focus on what you are good at and not try to be a one stop shop. Spend more on marketing to put out better content so people in the SMB/Mid Market space know who we are.


  6. "Aspect is a solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aspect Software full-time

    Pros

    Extreme desire to make the business successful
    Many individual roles provide satisfaction
    Good people can move around
    Many enjoyable co-workers
    Solid core revenue stream so definitely stable

    Cons

    The industry is in a slow-growth state
    Competition is mostly seen as being ahead of Aspect

    Advice to Management

    Keep investing in innovation


  7. Helpful (2)

    "Long time employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Aspect Software full-time (More than 10 years)

    Pros

    Great place to work... fantastic company culture, innovative, fun, open/transparent, flexible, engaged company and moves/makes decisions quickly since we aren't an over-sized behemoth company.

    Cons

    consistent layoffs each year and appear to not have a solid plan that ensures long term quarter over quarter success

  8. Helpful (1)

    "CEO is gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Aspect Software full-time

    Pros

    Technical people are pretty sharp with some lengthy history

    Cons

    Work \ Life balance is pretty poor. No real way to advance other than terminations, resignations or layoffs.

    Advice to Management

    Need to update the page for Aspect...Steve Blum resigned. The interim CEO is Bob Segert.


  9. Helpful (1)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Chelmsford, MA
    Former Employee - Finance in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aspect Software full-time (More than 5 years)

    Pros

    solid co-workers and decent facilities

    Cons

    Too much debt on the books, causing the company to focus solely on EBITDA - and as a result not investing in R&D to the extent necessary.
    Senior Management makes sure that they receive bonuses of all sorts - while the folks that have been loyal through thick and thin receive little to nothing.

    Advice to Management

    Be honest on what investment is needed and stop the cycle of aggressive profit numbers to keep debt-holders happy - only to have to reset expectations later


  10. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    Former Employee - Senior Principal Engineer in Chelmsford, MA
    Former Employee - Senior Principal Engineer in Chelmsford, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Aspect Software (More than 8 years)

    Pros

    Some nice people to work with, overall reasonable management style with good work-life balance.

    Cons

    Constant re-org and layoffs and overall low pay.


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