CIT Reviews | Glassdoor

CIT Reviews

Updated September 19, 2017
338 reviews

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3.0
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Ellen Alemany
46 Ratings

338 Employee Reviews

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Pros
Cons
  • Work/Life balance depends on department but is mostly non-existent (in 9 reviews)

  • No real management direction, no accountability from senior management (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "A very charming company with good work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CIT full-time

    Pros

    A relaxing, enjoyable place to work that allows flexibility between a productive work life and gratifying personal life

    Cons

    Advancement opportunities are significantly limited


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Austin, TX
    Current Employee - Customer Service Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CIT full-time (More than a year)

    Pros

    Absolutely wonderful benefits when you are permanent

    Cons

    Still alot of training to do with the reverse mortgage department

    Advice to Management

    Be more hands on

  3. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CIT full-time

    Pros

    Great place over all. Great benefits

    Cons

    I dont have anything bad to say


  4. Helpful (1)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Pasadena, CA
    Former Employee - Analyst in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CIT full-time (More than a year)

    Pros

    Middle management are nice and most of the time easy to work with. The benefits are average, and ok bonus.

    Cons

    Upper management doesn't really care about employee morale. During a recent meeting with executive VP when asked about employee morale, the reply was "if you're not happy go somewhere else".

    Advice to Management

    Maybe they should pay more to how employees feel about the company


  5. Helpful (1)

    "Dont Appy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Jacksonville, FL
    Former Employee - Claims Specialist in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CIT full-time (Less than a year)

    Pros

    Office location is centrally located

    Cons

    takes too long to get anything completed, too many leaders, not enough workers

    Advice to Management

    need new management and ask the real workers what is going on


  6. Helpful (1)

    "No appreciation for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at CIT full-time

    Pros

    Day to day coworkers

    Cons

    Bad environment, no career growth opportunities


  7. "Sales support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CIT full-time (More than 5 years)

    Pros

    Smaller company, newer leadership. depending on what happens in near future, possible growth opportunities.

    Cons

    Alot of different fires being put out at once. leadership operates in vacuum.

    Advice to Management

    Change was made at the director level, the next level down can use some new faces and ideas. many of the same approaches being attempted by VP levels and middle management.

  8. Helpful (3)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CIT full-time (More than 10 years)

    Pros

    Some of the people. Work/Life balance. Historically pay/benefits were great though that has changed.

    Cons

    New management. Lack of direction. Lack of decision making. Morale is horrible.

    Advice to Management

    You are losing people left and right and can't recruit all-stars. You really need to put employees at the top of the list after customers. The negativity at the company is a cancer.


  9. "Outdated systems, no regard for employees or customers, lots of temporary employees no career growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Pasadena, CA
    Former Employee - Call Center Representative in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CIT full-time (Less than a year)

    Pros

    If you are looking for temporary job without employee appreciation look no further
    You can now wear jeans until end of year vs other call centers which already offer this dress code

    Cons

    Parking is not free, commute
    you are there simply to answer calls, no opportunities for career growth or advancement
    Company is worth billions yet computer systems are outdated, employees limited in offering options to customers
    Managers lack leadership and could careless about customers or employees, failure to recognize talent and retain employees, no raises or opportunities to advance

    Advice to Management

    Stop micromanaging and do something to improve your systems and retain good employees and customers


  10. Helpful (1)

    "Great place to start out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Livingston, NJ
    Current Employee - Assistant Vice President in Livingston, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CIT full-time (More than 3 years)

    Pros

    Flexible work schedule and easy to get to the office

    Cons

    Pay isn't the best in industry


Showing 338 of 374 reviews
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