ClickSoftware reviews

If you're looking to work for a company whose management has complete and utter disregard for integrity, honesty and ethics, you should look no further and work for ClickSoftware. Poor communication and lack of employee morale started with the Israeli management and quickly flowed to the Boston management and team. I witnessed illegal and unethical business practices, management acting inappropriately with staff and lack of sensitivity/confidentiality.

Francisco Partners (FP) -- the Private Equity firm that owns us. They are destroying what's left. Domain knowledge has been walking out the door either voluntarily or through layoff since they took over two year ago. The cloud product doesn't work -- and although Click wants to be SaaS/cloud company, they always fall back to on-premise, old products because it makes more money -- very short sighted considering the cloud is where the valuation of the company will come from. Sales is a disaster -- no knowledge about how to sell into enterprise accounts or grow the business; and they are now competing head to head with Salesforce.com and Oracle -- good luck with a product that hasn't been selling and can't be implemented with success; just ask the customers -- they are not happy. Also, no more lead generation -- marketing has been marginalized. Professional services has been decimated -- hardly anyone left to implement a solution that takes months to roll out. And PS was where all the product and domain knowledge existed. The UK office is a shell of what it was -- graveyard, really. In Israel, product management is highly inexperienced -- there is no real product vision -- they are stuck in the 1990s. R&D has strong leadership but it's been hell trying to move the development team to agile let alone have the cloud product up and running to meet SLAs. Very reluctant to change. And operations? The systems are so convoluted and process heavy it's amazing Click can even pay its bills or order pencils.