ConnectWise Reviews

Updated Jul 20, 2020

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3.4
59%
Recommend to a Friend
63%
Approve of CEO
ConnectWise CEO Jason Magee
Jason Magee
37 Ratings
Pros
  • "Free lunch, mini gym downstairs, good co-workers for most part(in 54 reviews)

  • "Friendly work environment - great culture(in 23 reviews)

Cons
  • "Growing pains from a process/operational perspective(in 17 reviews)

  • "There are no cons in that company(in 9 reviews)

More Pros and Cons
  1. "Great place to be."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time for more than a year

    Pros

    They are really a great company that provides a lot of opportunity to grow and they care about where they are in the software space.

    Cons

    Not many to list. I think their customer service/support is under staffed but that seems to be a common theme among software companies

  2. Helpful (1)

    "Good People to work with"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ConnectWise full-time for more than a year

    Pros

    Good, fun people to work with. People have a life outside of work and everyone enjoy the work life balance

    Cons

    Hierarchical Corporate culture Decisions are made higher up and trickles down for execution


  3. COVID-19
    Helpful (4)

    "Shifting Tides"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ConnectWise full-time for more than 3 years

    Pros

    I had a lot of opportunity for growth in my career at Connectwise, and I also saw that in other colleagues that applied themselves as well. Management seemed open, and your voice had an impact on the company in the earlier years of my employment.

    Cons

    It seems the voice of the customer is lost at Connectwise. I decided to leave after they made their first round of cuts in 2019, and I've heard they made a second round, although you could argue it's due to Covid-19. Tone of the company has changed drastically since the CEO switch and Continuum merger. No longer seems to be a focus on the partners, and is more about the bottom line.

    Continue reading
  4. COVID-19
    Helpful (1)

    "Not too bad"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Help Desk Technician in Cranberry, PA

    I have been working at ConnectWise full-time

    Pros

    Overall I've enjoyed working at Continuum/Connectwise. The atmosphere and people are very fun.

    Cons

    401(k) matching and merit raises have been cut due to Covid-19, effectively cutting pay by almost 10%.

  5. Helpful (9)

    "Disjointed Sales Org"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ConnectWise full-time

    Pros

    None to mention at this time

    Cons

    Success in a sales force requires having strong talent up and down the organization. The best sales talent is leaving this organization, which should be a major red flag to any top sales pro looking at CW. The CRO, Clint Maddox, is extremely disconnected and unapproachable. His sales organization is lacking vision and leadership. He has a poor understanding of the business which has led to numerous errors. The unsuccessful execution of the sales organization has also led customers to consider other options as well as employees.

    Continue reading
  6. "No. Just, no."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead - QA in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I have been working at ConnectWise full-time for more than 5 years

    Pros

    I have a job that kind of pays my bills.

    Cons

    Ever since Continuum took on my company there have been nothing but issues. Issues with being paid or being paid correctly, issues with PTO applications, issues with systems etc... its like they were not prepared at all. Total garbage.

  7. Helpful (3)

    "Great co-workers, hidden leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Tampa, FL
    Positive Outlook
    No opinion of CEO

    I have been working at ConnectWise full-time

    Pros

    I work with some of the best, hard-working individuals who are always ready to lend a helping hand or game plan best practices with you. Everyone on the floor wants to succeed and provide insight into how they are able to achieve their goals.

    Cons

    Each business unit is nearly 100% silo'd. The way the sales team learns about sudden new operational changes is by getting a sale flagged and having to go back on what they sold on to try and salvage a deal with worse terms.

    Continue reading
  8. "Great company"

    4.0
    Current Employee - Anonymous Employee 

    I have been working at ConnectWise full-time

    Pros

    Great colleagues and people around you to work with

    Cons

    Wish the pay better

  9. "Alright, but stop gap pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Desktop Support Specialist in Tampa, FL
    Approves of CEO

    I worked at ConnectWise full-time for more than a year

    Pros

    Laid back atmosphere and good down time

    Cons

    unless you are sales, pay is below market

  10. Helpful (12)

    "Not What It Used to Be"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ConnectWise full-time for more than 5 years

    Pros

    - Great place to kick your career off out of college, laid back atmosphere - Low accountability. If you want a place you can just breeze by, this is it. - awesome colleagues - free snacks, lots of alcohol, other good perks

    Cons

    - they just got rid of the daily lunch stipend and currently are not matching 401k - low salaries - leadership is stagnant, no changes/innovation - company cares less about its people since Thoma Bravo acquisition, money is the most important thing now

    Continue reading

    ConnectWise Response

    April 23, 2020

    I couldn't agree more about 1:1s. They are more critical now than ever. Our CEO actually addressed the company about this in this week's all-company address. We're also launching two separate trainings this week on manager communication and colleague development. Having to pause 401k match and eliminate the lunch stipend was a really tough decision. It was made to ensure the financial well-being of the company (but doesn't make the loss that much easier to swallow- I get it). Once we get through this economic downturn (and we will!), our company will bounce back and we can look at offering great benefits to our people.

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