ConnectWise Reviews | Glassdoor

Find your next job here

ConnectWise Reviews

Updated February 19, 2018
207 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ConnectWise President and CEO Arnie Bellini
Arnie Bellini
162 Ratings

207 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Services"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Anonymous Employee in Bothell, WA
    Current Employee - Anonymous Employee in Bothell, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than 5 years)

    Pros

    The people are really what makes ConnectWise. They are helpful, work hard and genuinely want partner success.

    Cons

    Communication is hit and miss, but getting better.

    Advice to Management

    Be aware of the whole picture and not just what you see at that moment and time. Observe for yourself and don't rely on hearsay.


  2. "Work hard, play hard!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Tampa, FL
    Current Employee - Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than 3 years)

    Pros

    The colleagues you get to work with every day are amazing. You learn something new every day. The sky is the limit with where you can go here.

    Cons

    The pay is competitive, but not the highest in the field. Merit pay increases are once a year, and the pay bands for posted positions are not transparent.

  3. "Decent job for college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible hours
    Lets you pick your schedule and availability

    Cons

    Pay isn't worth it
    Meant only for entry level and people who have never had a job before
    Not enough hours for the team members


  4. Helpful (15)

    "Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Tampa, FL
    Former Employee - Sales Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ConnectWise full-time (More than 5 years)

    Pros

    Free lunch at select lunch cafes
    Lots of hoopla
    Great for breaking into the software industry
    Always keep your job even if you are not good at it
    Mistakes are looked at as learning opportunties and you will not get in trouble
    Friendly enviornment
    No micromanaging
    Realistic quotas

    Cons

    -Does not promote based on performance
    -horrible compensation- not an equal opportunity employer
    -Promotes based on who you know and how hard you party
    -Management loves teacher's pet and an entourage
    -Leadership needs training, you cannot go from sales to mgmt or leadership without some training or experience.
    -Not treated fairly and they will take advantage of that, if they know they have you or think they have you
    -Too much fratinization going on here
    -Lots of gossip whether true or not who knows
    -Forced to do glassdoor posts by mgmt
    -There is no confidential anything here
    -Discrimination and harassement all day long

    Advice to Management

    List is too long:

    Get some training mgmt and leadership training. Learn about HR as you all break the laws the states and the governemnt set. This will help protect the company too. Do not promote based on who you know rather than what you know (skill & talent). Allow those to prove themselves rather than promoting to better territories when they have a great closer to begin with or just a hot territory and it was pure luck. If you were not in manager meetings all day everday and actually listened to your sales reps calls you would know who the true talent is and who was actually working. Recognize seniority and experience. Do not be afraid to let go of dead weight. Less manager meetings and more managing/coaching. Put a stop to all the affairs in the office and office dating. It looks bad for all. Put some nice clothes on and be professional. Less alcohol and drugs on the sales floor and less encouraging that kind of behavior. Major Aderall and sterioid abuse going on here still and good job on getting rid of most of the junkies. Still lots of active alcholics and prescription abusers on the job. Implement a real training program and perhaps a rehab program. Clean up the place and get back to being one of the top in TampaBay that we were all once upon a time proud to say we worked there. You can do it!

    ConnectWise Response

    Jan 30, 2018 – Culture Manager

    Thank you for taking the time to give us feedback on your experience here at ConnectWise. We’re glad to hear that you enjoyed the free lunch and friendly environment. Our culture centralizes on our... More


  5. "Absolute Best Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Tampa, FL
    Current Employee - Sales in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than 5 years)

    Pros

    I bounced around until I came to ConnectWise and now this is my work family. The culture is top notch. The talent is unrivaled in any industry. The leadership team is as good as it gets. Good/fair pay....fun culture....good benefits! The company is like a rocket ship. Very few times in life do you ever get to be a part of a company that grows this fast year over year.

    Cons

    Like any fast growing company sometimes a bad process can get in the way, but very tiny problems in the big picture.

    Advice to Management

    Keep being servants to your team members and this company will continue to thrive.

    ConnectWise Response

    Jan 30, 2018 – Culture Manager

    Thank you so much for letting us know how much you enjoy working at ConnectWise. We pride ourselves in providing our colleagues with a home away from home and love to hear when we’re successful. We... More


  6. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Positive Outlook
    Approves of CEO

    I worked at ConnectWise full-time (Less than a year)

    Pros

    Great benefits and perks for employees

    Cons

    There are no cons in that company

    Advice to Management

    Keep the good work


  7. Helpful (1)

    "Overworked and underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ConnectWise full-time

    Pros

    The company culture was great. A lot of young people eager to work.
    Free lunches and sometimes free breakfasts. Swag and party perks.

    Cons

    Low pay. Long hours.

  8. Helpful (7)

    "USED to be a great place to work..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Doesn't Recommend

    I have been working at ConnectWise full-time (More than 5 years)

    Pros

    almost all of the people here are really fantastic, even though they have already run off/pushed out a lot of the best ones who made the place great in the first place

    products are solid for the most part

    free (stale) bagels on fridays, free lunch and , casual dress code

    useless stock awards could come in handy if you need to build a fire, make a paper airplane, etc.

    Cons

    management changes have completely tanked morale and the "culture" that ConnectWise still claims to have (they don't)

    running off good people who perform, reward a "rah-rah" mentality and "playing the game" more than performance

    pay is ok for some people, but not for many and is wildly inconsistent on the sales floor, with some reps making literally half of others regardless of seniority or how much they sell

    terrible communication with other departments that are crucial to a successful sale (implementation/consulting, customer service, etc.)

    favoritism is just ridiculous. some people have flexibility to do whatever they want when it comes to terms on deals, working remote, anything, while others are micromanaged to death

    nothing is done when a lack of resources or a problem is brought to management's attention, unless you are one of the good ole boys (or one of the women who managers are sleeping with), or maybe throw enough temper tantrums

    training is laughable

    tech is terrible/old for most, and getting it replaced/fixed is like pulling teeth no matter how much it impacts your work

    so many meetings and random admin busywork eats into your workday that you have to stay late to get anything done most days

    Advice to Management

    My advice: bring Adam back.

    Since he probably knows this is a sinking ship, though, and wouldn't come back anyway, just try this instead: stop lying to people, treat/pay people fairly and equally, give your people the resources they need to do their jobs. Then leave them alone and get back to the culture where people actually wanted to come to work. You're running off people who could turn this place around and basically replacing them with a call center while pretending to still care about your employees. just stop it. you are not fooling anyone. Everyone has had enough free beer, granola bars, and go carts. What we want is competent management, adequate compensation, and to be treated like adults, or at the very least to be left alone to do our jobs while you guys grow up and figure out how to do yours.

    ConnectWise Response

    Jan 30, 2018 – Culture Manager

    Thank you for taking the time to let us know what you’ve learned working here at ConnectWise. We do strive to create an optimal experience for every colleague and are glad to receive feedback on... More


  9. Helpful (3)

    "Inspiring culture, mission, and CEO. Terrible management underneath him"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at ConnectWise full-time

    Pros

    Wonderful work culture. CEO is inspiring. Coworkers are all great and welcoming. Products are useful

    Cons

    Management often have poor skills and chosen as old friends rather than from skill. Some don't let you go to the doctor or take your vacation without much intimidation

    Advice to Management

    Hire for merit, real experience, and interpersonal skills when promoting or recruiting for management levels. The number 1 indicator of turnover and employee satisfaction is the relationship with supervisors. If you have poor leaders, you will have instability


  10. "good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at ConnectWise full-time (More than 5 years)

    Pros

    good place to work good people

    Cons

    compensation, lack of training when I started,

    Advice to Management

    none


Showing 207 of 210 reviews
Reset Filters