ConnectWise Reviews | Glassdoor

ConnectWise Reviews

Updated June 11, 2018
219 reviews

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3.6
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ConnectWise President and CEO Arnie Bellini
Arnie Bellini
172 Ratings

219 Employee Reviews

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Pros
  • "Free lunch at select lunch cafes" (in 47 reviews)

  • "We definitely work hard play hard and I wouldn't have it any other way" (in 10 reviews)

Cons
  • "As has been mentioned in other reviews, when you are growing so fast, sometimes there is growing pains from that" (in 17 reviews)

  • "Work/life balance is taking a negative turn for some departments" (in 6 reviews)

More Pros and Cons

  1. "CSR"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ConnectWise full-time

    Pros

    good company lots of benifits and great workplace

    Cons

    none at all just the hiring process could be cleaned up


  2. Helpful (5)

    "Like working in a middle school playground."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Tampa, FL
    Former Employee - IT Project Manager in Tampa, FL
    Doesn't Recommend
    Approves of CEO

    I worked at ConnectWise full-time (Less than a year)

    Pros

    Casual, perhaps TOO CASUAL, work environment. Free food.

    Cons

    Where do I start? The single most unprofessional place I have ever worked. It's like a bunch of kids fighting at recess. The lack of respect and professionalism is unparalled. Pay is mediocre. ( I left and got a 30k raise at my next job ).

    Advice to Management

    Hire managers based on skill, not on favoritism or length of service.

  3. "Great Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time

    Pros

    They listen to the little people

    Fun atmosphere with a lot of rewards

    Cons

    Below Industry standard pay

    Lack of growth

    Advice to Management

    Raise everyone's wages


  4. Helpful (8)

    "If you know better- You will do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at ConnectWise full-time

    Pros

    Dedicated sales employees who are willing to work hard even when presented with an unrealistic sales framework, free lunch, clean work environment.

    Cons

    Once great, now mediocre at best. Limited communication, true collaboration, and sales vision from Executive leadership to those who grind it out each day. Unwillingness to admit when they got it wrong. Limited ability to be responsive to needs of their employees in relation to sales attainment, improvement processes and career growth. Perception is not managed -Top-down mentality. Those that have industry experience know better and eventually move on to do better,

    Advice to Management

    Learn how to become transparent to those you lead. Take the time to address the hard questions with your staff, admit when you were wrong, and have a plan in place to adjust the sails quickly when needed. Find other industry leaders who have been successful leading other sales organizations ( that have not just been homegrown in Connectwise) to help equip you with the knowledge to rebuild a sustainable, fair and strategic sales plan that creates momentum and rewards those who continue to work hard on your behalf.


  5. Helpful (1)

    "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Tampa, FL
    Current Employee - Regional Sales Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than a year)

    Pros

    Free breakfast, free lunch, snacks and energy drinks. Two gyms. Fair pay. Amazing culture. Cool management that does not micromanage. The CEO truly cares about his employees.

    Cons

    The corporate campus is spread out over 4 buildings. Sometimes walking to meetings can be a pain. Product management has a hard time hitting there delivery windows with new products.

    Advice to Management

    Continue hiring the best and brightest and let them do their job. Continue building a great product and adding to the ecosystem.


  6. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than 5 years)

    Pros

    I absolutely love working for ConnectWise. It is a once in a lifetime opportunity to be a part of this rocket ship ride and I pray that it never ends. I enjoy the partners that we work with and my colleagues are as talented as any I have ever come across.

    Cons

    As has been mentioned in other reviews, when you are growing so fast, sometimes there is growing pains from that. With that being said, I tend to look at the positives and not dwell on the negatives.

    Advice to Management

    Keep appreciating your partners and your employees and I believe things will continue in the positive direction.

    ConnectWise Response

    Apr 6, 2018 – Culture Manager

    We’re happy to have you riding this ship with us as we explore new frontiers and boldly go where no person has gone before. It sounds like you’ve read “The Happiness Advantage” or at least know one... More


  7. Helpful (9)

    "very full of themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ConnectWise full-time (More than 3 years)

    Pros

    culture, the people are fun, and for the most part genuinely good people in the lower ranked roles

    Cons

    Management is terrible, most managers were only moved up to those positions based on how long they'd been with the company, not because of demonstrated leadership. Very much a "if you drink the koolaid" environment. TERRIBLE PAY, good god, I know it's Florida but what they pay for what they expect is an absolute joke. Just because you offer free lunch at 3 terrible food joints doesn't make up for not being able to afford living in the Tampa area.

    Advice to Management

    the #1 reason good talent will stay is if they are paid well. So many people have been leaving lately due to poor management, people not being heard, and most of all terrible pay.

    ConnectWise Response

    Apr 6, 2018 – Culture Manager

    Thank you for giving us your feedback on your experiences working at ConnectWise. It’s helpful to hear from colleagues who were with the company more than three years. That means you saw, heard, and... More

  8. Helpful (2)

    "Decent Company with a fun culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ConnectWise full-time (More than a year)

    Pros

    Great company culture with lots of perks that make daily work life more enjoyable. Free lunch and snacks are at the top of that list. Lots of happy hours and employee parties. The CEO genuinely seems to care about his employees.

    Cons

    Career advancement is almost non existent for the non technical roles. The company has shuffled the organizational chart multiple times. It seems to happen once every year or so. With all the shuffling, positions get created with titles that rarely exist at other companies and with duties that rarely translate well to jobs outside of the organization. Your advancement largely depends on the person in charge of creating the new org chart at that given time and whether they like you or not. Those who realize this early leave, those who dont feel stuck knowing they can't command as much for a job that doesn't exist elsewhere. Its particularly why certain departments like marketing have such a high turnover rate.

    Advice to Management

    When shuffling the org chart, keep the job duties in mind and try to keep them standardized to what the rest of the business world is doing.


  9. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ConnectWise full-time

    Pros

    Lot of perks on the job

    Cons

    Some departments stretched a little to thin

    Advice to Management

    Keep moving in the right direction


  10. Helpful (1)

    "Manager, Support Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Support Services in Tampa, FL
    Current Employee - Manager, Support Services in Tampa, FL
    Recommends
    Positive Outlook

    I have been working at ConnectWise full-time (More than 5 years)

    Pros

    Great culture, flexible, great work life balance

    Cons

    Underpaid, limited career path and lacking equipment


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