ConnectWise Reviews | Glassdoor

ConnectWise Reviews

Updated August 1, 2018
223 reviews

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3.6
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ConnectWise President and CEO Arnie Bellini
Arnie Bellini
174 Ratings

223 Employee Reviews

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Pros
  • "Free lunch at select lunch cafes" (in 48 reviews)

  • "We definitely work hard play hard and I wouldn't have it any other way" (in 10 reviews)

Cons
  • "As has been mentioned in other reviews, when you are growing so fast, sometimes there is growing pains from that" (in 17 reviews)

  • "Work/life balance is taking a negative turn for some departments" (in 6 reviews)

More Pros and Cons

  1. "You'll wish you got here sooner!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Specialist in Tampa, FL
    Current Employee - Talent Acquisition Specialist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (Less than a year)

    Pros

    -Exceptional new colleague orientation and training.
    -Great perks! Free lunches, flexible PTO, paid company outings and trips, fully-stocked kitchen, and more.
    -Friendly colleagues who work hard, but also know how to have fun.
    -Managers and Executives who value their colleagues and treat them with respect.
    -Transparency from the top as far as company strategy.
    -Strong values and mission that is practiced day-to-day.

    Cons

    -None that come to mind!


  2. Helpful (4)

    "Management Support/Career Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bothell, WA
    Current Employee - Anonymous Employee in Bothell, WA
    Doesn't Recommend

    I have been working at ConnectWise full-time (More than a year)

    Pros

    Great culture, brought on the people who work here and not the people who manage.

    Cons

    Management will not promote you if you do not have the right heart for the position. Seems to hire outside candidates vs promoting from within.

    Pay is very low for the industry standard in the Puget Sound area. Hard to maintain a position when you are qualified for far better companies that pay a deserving wage and promote and help staff develop a career at that company. Not so much here.

    Advice to Management

    Loyalty to a company has to go both ways

  3. Helpful (4)

    "I love coming to work every day."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Tampa, FL
    Current Employee - Sales Engineer in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than 3 years)

    Pros

    I’ve been with ConnectWise for over four years and am on my third team. A lot of the people who were here in the beginning, in the original office, are still around and thriving. The company is big on promoting from within and allowing colleagues to explore their career path at CW. I found this to be very valuable as I started while I was in my early twenties. Many of the employees are younger but even the seasoned vets are young at heart. I love working for a global company in the channel that still feels like a start up. Sales gets all the benefits.

    Cons

    As is the case in the channel and technology as a whole, leadership is full of old white men. We need to do a better job of cultivating and hiring women and people of color. Say what you want about Arnie, but he doesn’t affect anyone’s day to day unless you’re in upper management. Pay could be better but a matching 401k and free breakfast and lunch offset that. The culture in the Tampa office is fragmented. Now that we’re in 4 buildings, some teams feel less energized.

    Advice to Management

    Continue to develop for new sales and not just existing partners. If we are going to preach these technology squares, the product teams need to follow through so we can sell to ALL of the squares.


  4. Helpful (4)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at ConnectWise full-time

    Pros

    Free lunches. Good culture.

    Cons

    No support from management. Department ran like a sorority house. If you are liked by the “in crowd” you will not have any issues. If not.....

    Advice to Management

    Need to revamp management in finance department.


  5. Helpful (10)

    "Like working in a middle school playground."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Tampa, FL
    Former Employee - IT Project Manager in Tampa, FL
    Doesn't Recommend
    Approves of CEO

    I worked at ConnectWise full-time (Less than a year)

    Pros

    Casual, perhaps TOO CASUAL, work environment. Free food.

    Cons

    Where do I start? The single most unprofessional place I have ever worked. It's like a bunch of kids fighting at recess. The lack of respect and professionalism is unparalled. Pay is mediocre. ( I left and got a 30k raise at my next job ).

    Advice to Management

    Hire managers based on skill, not on favoritism or length of service.


  6. "CSR"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ConnectWise full-time

    Pros

    good company lots of benifits and great workplace

    Cons

    none at all just the hiring process could be cleaned up


  7. "Great Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time

    Pros

    They listen to the little people

    Fun atmosphere with a lot of rewards

    Cons

    Below Industry standard pay

    Lack of growth

    Advice to Management

    Raise everyone's wages

  8. Helpful (12)

    "If you know better- You will do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at ConnectWise full-time

    Pros

    Dedicated sales employees who are willing to work hard even when presented with an unrealistic sales framework, free lunch, clean work environment.

    Cons

    Once great, now mediocre at best. Limited communication, true collaboration, and sales vision from Executive leadership to those who grind it out each day. Unwillingness to admit when they got it wrong. Limited ability to be responsive to needs of their employees in relation to sales attainment, improvement processes and career growth. Perception is not managed -Top-down mentality. Those that have industry experience know better and eventually move on to do better,

    Advice to Management

    Learn how to become transparent to those you lead. Take the time to address the hard questions with your staff, admit when you were wrong, and have a plan in place to adjust the sails quickly when needed. Find other industry leaders who have been successful leading other sales organizations ( that have not just been homegrown in Connectwise) to help equip you with the knowledge to rebuild a sustainable, fair and strategic sales plan that creates momentum and rewards those who continue to work hard on your behalf.


  9. Helpful (2)

    "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Tampa, FL
    Current Employee - Regional Sales Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than a year)

    Pros

    Free breakfast, free lunch, snacks and energy drinks. Two gyms. Fair pay. Amazing culture. Cool management that does not micromanage. The CEO truly cares about his employees.

    Cons

    The corporate campus is spread out over 4 buildings. Sometimes walking to meetings can be a pain. Product management has a hard time hitting there delivery windows with new products.

    Advice to Management

    Continue hiring the best and brightest and let them do their job. Continue building a great product and adding to the ecosystem.


  10. Helpful (13)

    "very full of themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ConnectWise full-time (More than 3 years)

    Pros

    culture, the people are fun, and for the most part genuinely good people in the lower ranked roles

    Cons

    Management is terrible, most managers were only moved up to those positions based on how long they'd been with the company, not because of demonstrated leadership. Very much a "if you drink the koolaid" environment. TERRIBLE PAY, good god, I know it's Florida but what they pay for what they expect is an absolute joke. Just because you offer free lunch at 3 terrible food joints doesn't make up for not being able to afford living in the Tampa area.

    Advice to Management

    the #1 reason good talent will stay is if they are paid well. So many people have been leaving lately due to poor management, people not being heard, and most of all terrible pay.

    ConnectWise Response

    Apr 6, 2018 – Culture Manager

    Thank you for giving us your feedback on your experiences working at ConnectWise. It’s helpful to hear from colleagues who were with the company more than three years. That means you saw, heard, and... More


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