ConnectWise Reviews | Glassdoor

ConnectWise Reviews

Updated December 11, 2018
232 reviews

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3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
ConnectWise President and CEO Arnie Bellini
Arnie Bellini
179 Ratings

Employee Reviews

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Pros
  • "Free lunch at select lunch cafes" (in 49 reviews)

  • "We definitely work hard play hard and I wouldn't have it any other way" (in 10 reviews)

Cons
  • "As has been mentioned in other reviews, when you are growing so fast, sometimes there is growing pains from that" (in 17 reviews)

  • "They wont let you work from home" (in 5 reviews)

More Pros and Cons

  1. "Great place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Designer in Tampa, FL
    Current Employee - Instructional Designer in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than 5 years)

    Pros

    Fun, but hard-working culture. Willing to give young talent a chance.

    Cons

    Not the best at retaining talented senior staff.

    Advice to Management

    Workl on retaining good leadership.


  2. "ConnectWiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at ConnectWise full-time (More than a year)

    Pros

    -Growing
    -Culture events
    -Free lunch everyday
    -Internal Opportunities

    Cons

    -Communication doesnt always make it all the way down
    -Low salaries compared to averages

  3. Helpful (3)

    "Average software company with all the usual employee perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Tampa, FL
    Former Employee - Software Engineer in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ConnectWise full-time (More than a year)

    Pros

    The company has a start-up feel with lots of energy. In a great location just outside of downtown Tampa in a nice corporate park, close to major highways. They offer a daily lunch stipend that can be used at the on-site cafeterias and restaurants. Break roomhs are also stocked with snacks and beverages. Lots of social events and annual trips. Arnie is energetic and has good vision for the company as a whole.

    Cons

    The business unit that I worked under was riddled with novice and inexperienced managers. Arnie's vision and message rarely made it down to our level as it was obscured by business unit leader antics and politics. Managers made bad business decisions and were more concerned with funding monthly drinking parties than investing in the employees and long term business goals. SALARY: low, not competitive, everyone paid at entry level. MERIT RAISES: low, subjective, not based on measureable metrics. ADVANCEMENT: the only way it seemed to get a promotion was to be really good friends with the higher-ups. SUMMARY: this is a good place to begin your career if you are willing to accept a low salary for a couple of years and then move on.

    Advice to Management

    There are 2 things that could make things so much better:
    Pay a more competitive salary and get more experienced managers.


  4. "Taken on the whole, good things are happening..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than a year)

    Pros

    Subsidized Lunch
    Nice 401k Match
    Casual Working Environment
    Free Snacks and Caffeine
    Flexible Time Off Plan

    Cons

    Colleagues that only have professional experience working at ConnectWise.
    Lack of standardization of job roles, titles, and pay bands.
    HQ campus is spread out across four different buildings.
    Large number of departmental/divional silos.
    Sometimes they run out of Monster.

    Advice to Management

    Too often ConnectWise seems to be staffed with colleagues that don't have outside experience, which leads to them doing things outside of the norm just because they don't know any better. There are certain standards, etiquettes, and behaviors that only come with outside experiences, and those things should be cultivated by hiring both experienced colleagues along with inexperienced colleagues. Leaning too far to the inexperienced side of the house leads to an immature culture that feels more like a college dorm room than a corporation.


  5. Helpful (2)

    "Software devs in the Seattle area can do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Bothell, WA
    Former Employee - Software Engineer in Bothell, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ConnectWise full-time (More than a year)

    Pros

    Some good people.
    Not expected to work >40 hours.

    Cons

    Low salary and benefits.
    Upper management politics will negatively affect you.
    Company leadership is in Florida - local folks feel like second-class citizens.
    Overzealous time-tracking requirements.


  6. "Colleague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ConnectWise full-time

    Pros

    Colleagues are good peopl to work with.

    Cons

    Upper Management needs an ego check

    Advice to Management

    Stay involved to see your directives to the end


  7. Helpful (2)

    "Good Company Having Trouble Elevating to Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time (More than 3 years)

    Pros

    - Perks of flashy company (unlimited PTO, daily free lunch, etc.)
    - Room for advancement due to rapid growth
    - Enough different products and tech to find something interesting

    Cons

    - Middle management and individual contributors subject to vision changes from executive leadership that occur too often
    - Remote offices still not fully integrated into company culture leading to employees there feeling less valued
    - Highly varying talent levels across departments (it's clear the company was in hyper growth mode at one point and hired individuals that couldn't get in the front door today simply because they had no other choice at the time)

    Advice to Management

    - Company vision needs to be solidified; give development and product management more time to realize their vision
    - Figure out how to be more inclusive of remote offices

  8. Helpful (2)

    "Best Place I've Ever Worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ConnectWise full-time

    Pros

    Upbeat atmosphere with great perks and a respectful work environment

    Cons

    With any company experiencing growth and expansion, there is always the concern of making all locations feel like one big team


  9. Helpful (13)

    "My Review is not for Connectwise- its for those looking to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ConnectWise full-time (More than 10 years)

    Pros

    Great co- workers and free food;

    Cons

    To many to list- Overall, not worth the investment in time and energy I or my colleagues put into this company. Some that spent a decade of their life in their roles. I saw way to many of these employees lose money and their health trying to create higher level compensation and roles within. Much happier now that I have recently moved on. Love that their are other Organizations not built on a good ole' boy culture. Do yourself a favor, put your time and energy elsewhere, where it will truly be appreciated. The only ones posting the positives are the ones that are included in the " club" .

    Advice to Management

    Not worth giving advice that isn't taken, clearly the advice others have given through Glassdoor did not change how things were operated.. most likely because what needs to change is more than just the operations and processes. its character.


  10. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ConnectWise full-time

    Pros

    Free Launch
    Good Benefits
    Nice atmosphere

    Cons

    No major cons come to mind

    Advice to Management

    none