ConnectWise Reviews
74% would recommend to a friend
(744 total reviews)
Jason Magee
84% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "My job allows me a good work life balance as well as I'm not checking emails or working after I leave for the day." (in 26 reviews)
- "Senior leadership has regularly thrown out new agendas and buzz words with StratOps meetings." (in 17 reviews)
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Found 744 of over 795 reviews
Updated Dec 5, 2023
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- 5.0Sep 27, 2023Associate Account ManagerCurrent Employee, more than 1 yearTampa, FL
Pros
I worked at CW from 2014-2020. After I left I realized what a mistake I had made. I came back in May of 2022 taking a much different position and I am so glad I did. My leadership team is amazing. I have the best colleagues and I haven't been happier!
Cons
Non-commission position, but I knew that going in and was not wanting the stress of a quota etc.
ConnectWise Response3moThank you so much for your heartwarming message – it truly made my day! I also left CW and couldn't agree more with your sentiments about returning to the ConnectWise Team. The decision to come back was undoubtedly the best move I made, and your post really resonated with me! During my time away from CW, I realized just how much I missed the incredible colleagues and the unique culture that defines our team. Your words perfectly encapsulated my feelings – we are indeed fortunate to have the most amazing leaders and the absolute best colleagues. It's a privilege to be part of a team that not only values its colleagues but also fosters an environment where everyone can thrive. Reach out to me at HR@ConnectWise.com if you have any additional feedback or if you want to grab a virtual coffee!
- 1.0Nov 29, 2023Sr ConsultantCurrent Employee, more than 8 yearsTampa, FL
Pros
Great friendship Great Partners Decent benefits
Cons
Lots, the culture is lost. Our innovation is gone. Teams are exhausted and we are losing great talent because of this. Seems like we are back to the days of the “boys club”. Promotions and new positions are added based on who you know and not what you know. Our Partners see right through the smoke and mirrors. Very little change to Mange (PSA) or Sell (CPQ) in years. This is why companies like HALOPSA are winning our Partners over. Zero work/life balance. IM’s, Texts, meetings, calls are scheduled for many after hours.
1ConnectWise Response7dThank you for taking the time to share your concerns about the current state of our workplace. We value the feedback of our colleagues, and I want to assure you that your sentiments are important to us. We are committed to fostering a positive work environment and continuously improving our organization. Please feel free to reach out to your manager or any member of HR to discuss further.
- 1.0Sep 21, 2023SalesFormer Employee, more than 1 yearTampa, FL
Pros
The only pro was that it was WFH
Cons
Zero coaching was done for the role - First two weeks were training on all the products, with the second one focusing on the products I'd be selling. Nothing about the customers/prospects, their problems and challenges, etc. Sales isn't about selling products, it's about solving problems. Training should be able problems, not products. Unattainable quotas - Quota was so needlessly, impossibly high that you can't help but laugh. On top of that, based on the average deal size and sales cycle length, you'd think the OTE would align with the size of the quota. Nope. It was exploitative. Too short of a ramp - Multiple managers said it would take at least six months before you start to reap what you sow. Okay, so then why was ramp only 3 months? Lack of diversity and culture - The team was probably 90% white males over the age of 40. Not enough females, whether as IC's or in leadership. All of this indicates that new reps were not set up for success. Oh, and pretty much every Connectwise customer WILL have billing issues at some point. It's an absolute mess. Some customers have been waiting on billing credits for 6+ months.
7ConnectWise Response2moThank you for your comments-- I have forwarded them to our Chief Revenue Officer for review and action.
- 2.0Dec 5, 2023ManagerFormer EmployeeTampa, FL
Pros
The other colleagues are great
Cons
Leadership seems immature and unfocused
- 2.0Aug 6, 2023EngineeringCurrent Employee, more than 5 years
Pros
You get to learn a lot of different technologies. I'd say it's a very good place to make a pitstop for a 2-3 year career development, especially for early career engineers.
Cons
Culture got noticeable worse after the hiring of the new CTO last year. A very bad burnout culture developed soon after. There's a huge emphasis on working harder rather than smarter. Lots of people sending messages at midnight as "hey, look how hard I'm working" virtue signaling ... and, even worse, that seems to be what's rewarded in career growth rather than project outcomes. Last month, the company had a nearly hour long company broadcast for Mental Health Awareness Month and burnout ... less than a week later, mandatory crunch time was announced.
6ConnectWise Response4moOur CTO has read this and is aware of these struggles you're facing. We know this current environment may not be for everyone, and we know our (very talented) colleagues have options. We are in a big push to deliver on some really cool products by the end of the year and would love for our people to stay on the journey with us. However, our number one priority is your health and safety, so if this direction does not work for you, please come talk with me.
- 1.0Nov 6, 2023IT Help Desk Technician IIFormer Employee, more than 3 yearsCranberry, PA
Pros
There are zero Pros to this company. We are told one thing then sent an email saying disregard then the company holds you accountable for any mistakes done on your part. There is zero benefit to working with this company as everybody is out for themselves here. Nobody cares about each other and the whole "we are a team" is a joke here. If and when this company finds a reason to blame you for anything they do it immediately.
Cons
This entire company is run by employees who have no knowledge on how to manage their employees. Managers are mostly promoted employees who have zero idea what they are doing when it comes to being a manager. There is a reason that Management is listed as a con for this company. Every reply to negative feedback on here is someone who lies about how great things are. There is a reason there is so much turnover here. When you voice your opinion on something here nothing is done. The management here is so bad. The entire company is an outsourced help desk to every single employee is told to lie to each caller that "we are your help desk; and we only help you" when you get off that call you then lie to the next person and keep lying nonstop because this company runs on lies. The entire ticket system goes down and then nobody knows how to fix it, so they just reboot a server and tell all the employees to tell customers we are having issues (which is daily - nonstop). Corporate only looks at profit margins and does not care to address any issues other than telling customers to pay more for their service to increase revenue when Connectwise has extremely poor employees who have zero care for their clients. Hence if a 5-year employee doesn't want to help somebody, they just disconnect the call and then lie about why it happened and then management does nothing about it because once again this place is run with poor management. Take some advice and realize why this site has so many negative reviews on this company. If you chose to value your work then don't work here because nobody cares about anything other than a paycheck here. Management watches the clock to see when they can clock out so they can act like they didn't see any emails about issues and pass the issues on to the next employee. That's exactly how this place is run. Nobody takes accountability here and the company is falling apart. There is a reason the old CEO sold this company. Jason the new CEO has no idea what he is doing when it comes to being a leader here. Paychecks are horrible compared to smaller IT companies because when you work at Connectwise you are a number in this circus.
4ConnectWise Response3wIt sounds like we failed you, and I'm sincerely sorry about this. I know you're not looking for a response, but I wanted you to know that your feedback has been received. We wish you the best in your current role.
- 3.0Nov 22, 2023Software ConsultantCurrent Employee
Pros
The job is fine. It’s Remote with flexible hours.
Cons
Every every other day another product is being purchased in your expected to consult on it
ConnectWise Response7dPlease let us know how we can move from "good" to "great"!
- 3.0Nov 4, 2023Technical Support EngineerFormer Employee, more than 3 yearsCranberry, PA
Pros
Pizza on Thursdays, fruit on Tuesdays
Cons
They were not the best paying job
ConnectWise Response3wWe've implemented so many cool things since you were last here (and we'd love to have you back to show it off :))! Thank you for this feedback, and we hope you're doing well!
- 4.0Oct 24, 2023Customer Success ManagerFormer EmployeeTampa, FL
Pros
Great people to work with
Cons
Investing more on their sales people and forgeting about post sales resources.
ConnectWise Response3wThank you for the time you spent with us. We love our post sales team and will continue to work on making their experience here a great one!
- 1.0Oct 4, 2023IT Help Desk TechnicianCurrent Employee, more than 8 years
Pros
You get a company laptop to work on You get a paycheck
Cons
You work with employees and staff who do not care No equal paychecks as employees are paid differently for the exact same position You are a number here and this company does not value a single employee
3ConnectWise Response3moI am sorry your experience does not match what others have experienced here at CW. I believe our colleagues and leadership really do care about CW and our colleagues. We see our colleagues as part of our great team, never as a number. To show our colleagues that we care, we host monthly calls to provide everyone a company update and to recognize colleagues, offer ongoing training, offer competitive benefits including unlimited time away, have a great recognition program, host fun events throughout the year including costume contest, volunteering opportunities, etc. I welcome the opportunity to talk through your experience and hear your suggestions - maybe we can implement some of your recommendations! Please reach out to me at HR@ConnectWise.com so we can discuss.
ConnectWise Reviews FAQs
ConnectWise has an overall rating of 3.8 out of 5, based on over 795 reviews left anonymously by employees. 74% of employees would recommend working at ConnectWise to a friend and 70% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
74% of ConnectWise employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ConnectWise 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at ConnectWise to be management, career development, benefits and the cons to be senior leadership, compensation.
