Design Within Reach Reviews

Updated Aug 1, 2020

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2.9
44%
Recommend to a Friend
66%
Approve of CEO
Design Within Reach President and CEO Andi Owen
Andi Owen
6 Ratings
Pros
  • "Its a really good work environment and professional(in 19 reviews)

  • "I have grown a lot as a professional working with DWR(in 16 reviews)

Cons
  • "DWR is going through a strange transition(in 21 reviews)

  • "Takes way too long to resolve inevitable customer service issues, leaving clients in(in 13 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Great professional place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Oxnard, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Design Within Reach full-time for more than a year

    Pros

    This is an amazing store and company to work for! The product is so easy to sell, its the the best of modern design at great prices. We have the best clientele from all over. Its a really good work environment and professional. The Store Manager is always very helpful and wants and encourages all employees to be successful. The work environment is collaborative and fun. The Store and Company expectations are easy to achieve as long as you are passionate about great customer service and interior design. The staff takes great pride in their work environment. Management is always flexible and open to making improvements. There is room for advancement, 2 Account Executives have been promoted to Managers this last year.

    Cons

    Sales are so great and we can not get merchandise in fast enough.

  2. Helpful (1)

    "Love my job at DWR- Austin, TX Studio"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Studio Lead in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Design Within Reach full-time for more than a year

    Pros

    I have grown a lot as a professional working with DWR. I have been given ample opportunity to learn sales, management, authentic modern furniture history, and to stay involved in the surrounding design community. If you work diligently, you are directly compensated for your efforts. The team environment is extremely supportive as well! I have had a very positive experience with DWR.

    Cons

    Make sure you are comfortable working on commission and ramping up your clientele base! If a client is unhappy- make sure you are equipped with verbiage to remedy the problem.

    Continue reading

  3. "Bittersweet"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate Buyer in Stamford, CT

    I worked at Design Within Reach full-time for more than 5 years

    Pros

    -Got to work with the most talented designers and factories to develop and procure beautiful products -Opportunity to develop as a professional and learn valuable skills that have helped me excel in my career.

    Cons

    -Abusive work environment stemming from upper management -Intentionally not set up for success. Some people not given the same opportunities that would help them excel at their job -Reviews felt like being gaslighted. Even if your numbers reflected success you still were treated as if you were performing poorly at your job. This was used as a way to keep your salary low, performing a job with a lower title.

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  4. Helpful (1)

    "Showroom Lead"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Showroom Lead in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Design Within Reach full-time for more than a year

    Pros

    Great Product, Result Driven, Autonomy

    Cons

    Unclear direction through operations leadership

  5. "Good Company to Work for"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Monica, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Design Within Reach full-time for more than a year

    Pros

    Great Design Environment, cool clients

    Cons

    At times employees felt unsupported by management

    Continue reading
  6. "Like being on a sinking ship that has no captain"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Design Within Reach full-time for more than a year

    Pros

    The designs are wonderful. Great opportunity to learn a lot about the product. Employees get significant discounts.

    Cons

    My only complaints are about management. Unprofessional, unresponsive, management. Unable to communicate and maintain consistent policies - policies changed day to day and from one employee to another. Management specialized in sales prevention and showed obvious bias towards some employees and customers. Questionable ethics. Several excellent people left because of treatment by management.

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  7. Helpful (1)

    "Okay Company, Awful Management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate Designer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Design Within Reach full-time for less than a year

    Pros

    Good clients, great products, decent enough benefits

    Cons

    Rude and poorly planned management

    Continue reading
  8. Helpful (1)

    "Worst Working Experience"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Design Within Reach full-time for less than a year

    Pros

    Beautiful Product, that's about it.

    Cons

    Cutthroat sales, no leadership, little training, seniority over anything else. This job was a nightmare of an experience. Forced to work on days off it it is the start of a promotional sale, cliquey tenured staff, absent management.

  9. "Great experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Developer 

    I have been working at Design Within Reach full-time

    Pros

    friendly coworkers Discount furniture Good benefits Long term potential

    Cons

    unrealistic deadlines for projects Company transitioning

  10. Helpful (3)

    "Great company, the best in authentic mid-century classic and modern design"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Design Within Reach full-time

    Pros

    Good assortment to work with for a talented sales rep able to cope with the complexity of a multi line showroom environment.

    Cons

    Competitive environment, every studio location has a couple of sharks. Compensation structure was changed in 2017 in California to a tiered system, deferring large % payouts until Q4 and causing plateaus in pay at higher levels of performance.

Found 180 reviews