Electronic Merchant Systems Reviews | Glassdoor

Electronic Merchant Systems Reviews

Updated Jun 18, 2019

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Found 103 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
Pros
  • "EMS has a great work environment and a lot of great perks(in 6 reviews)

  • "(in 5 reviews)

Cons
  • "Rather you get business cards from a company than building a relationship so they can have one telemarketer calling the company(in 3 reviews)

  • "It's been several years since I've worked there, but the upper management is the worst I've ever encountered(in 3 reviews)

More Pros and Cons
  1. "Excellent company, Great opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Electronic Merchant Systems full-time

    Pros

    Working for Electronic Merchant Systems has been a pleasure to work for/with. The support from management and corporate has always been positive and helpful. The motto One Team One Dream rings true at EMS.

    Cons

    I have no issues with company

    Electronic Merchant Systems2018-08-29

    Electronic Merchant Systems Response

    August 29, 2018VP, Digital Marketing

    Thank you! Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what it is like to work here. We will do whatever it takes to keep delivering an employment experience worth bragging about.

  2. "Good At First, But Left Something To Be Desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Electronic Merchant Systems full-time for more than 5 years

    Pros

    Many great people below management that are genuinely nice.

    Cons

    Management sucks, and they don't communicate effectively DO NOT DRINK THE COOLAID! These people will NEVER listen to you. No matter what!

    Advice to Management

    Get Bent!

    Electronic Merchant Systems2019-06-18

    Electronic Merchant Systems Response

    June 20, 2019VP, Digital Marketing

    We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. If you would be comfortable expanding on your feedback, our HR team would love to have a discussion with you.

  3. "good & bad"

    StarStarStarStarStar
    Former Employee - Sales Representative in Chicago, IL

    I worked at Electronic Merchant Systems full-time for more than a year

    Pros

    base salary and good commissions

    Cons

    lots of driving to bad appointments

    Electronic Merchant Systems2019-06-13

    Electronic Merchant Systems Response

    June 13, 2019VP, Digital Marketing

    We appreciate your feedback since feedback helps us tackle issues and become a better business. We pride ourselves on a performance-based compensation plan, with weekly salary and commissions paid out. We also have weekly, monthly, quarterly and annual bonus plans in place that rewards ...

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  4. "Better than health insurance sales!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at Electronic Merchant Systems full-time for less than a year

    Pros

    Fun atmosphere and lots of bonuses and contests.

    Cons

    Their salary system is harsh. If you don't make your quota your salary is taken away.

    Advice to Management

    None

    Electronic Merchant Systems2019-04-13

    Electronic Merchant Systems Response

    April 15, 2019VP, Digital Marketing

    Thank you for taking the time out of your busy schedule to share your opinion with other community members! We pride ourselves on a performance-based compensation plan, with weekly salary and commissions paid out. We also have weekly, monthly, quarterly and annual bonus plans in place ...

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  5. "dont waste your time here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Electronic Merchant Systems full-time

    Pros

    I dont think there are any pros and Im being nice.

    Cons

    they lie about the money you will make to get anyone to work here They pay $200 per week and you will be lucky to see commissions that are consistent.

    Advice to Management

    this place is an absolute joke

    Electronic Merchant Systems2018-12-10

    Electronic Merchant Systems Response

    December 11, 2018VP, Digital Marketing

    We are confused by the weekly salary number you mentioned since it is well below HALF of what our Sales Executives receive? We pride ourselves on a performance-based compensation plan, with weekly salary and commissions paid out. We also have weekly, monthly, quarterly and annual ...

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  6. Helpful (1)

    "Angels in a Devil's Game"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director of Development in Rochester, NY
    Recommends
    Positive Outlook

    I have been working at Electronic Merchant Systems full-time for more than 5 years

    Pros

    The transparency and personal support that's upheld at EMS, especially at the New York office, really differentiates itself from any competitors, even other direct processors. Personally, very rewarding role in identifying savings for businesses as profit margins continue to narrow due to minimum wage increases, rising food, and other service costs. It's fulfilling to reveal how the industry works and how their digital...

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    Cons

    As working for a direct processor, it's interesting to see how cutthroat brokers can be against one another, simply slightly undercutting another prior broker's rates or costs to steal an account's business, then allowing rate increases to accrue. So this is nothing against EMS, as moreso a con of the industry, where merchants are weary of you due to having been burned by brokers having sold or leased them free equipment,...

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    Advice to Management

    I don't have any advice to management as thus far, the decisions and stance that our office holds, align, and make logical sense, which in an industry based on numbers, is crucial. So good job.

    Electronic Merchant Systems2018-08-21

    Electronic Merchant Systems Response

    August 22, 2018VP, Digital Marketing

    We will do whatever it takes to keep delivering an experience worth bragging about. Everyone here takes pride on what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best. We are extremely grateful ...

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  7. Helpful (1)

    "Assistant General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Electronic Merchant Systems full-time

    Pros

    Strong corporate culture, 30 years in business is the reason I joined this great company. Every day, under new management gets better. Very excited for the future with EMS! My advice is don't believe the negative that is posted online! If you have a desire to succeed and can back up your skills with a great work ethic, this is a great company to join!

    Cons

    The Con is not negative towards the company but the reps that join the team that take advantage of the freedom this position allows without seeing the real value in the opportunity.

    Advice to Management

    1. Keep the Negative Nellies OUT.. A great attitude and willingness to learn is what wins the game~ 2. Lets look at procedures that will make the sales process easier for the merchant and the sales team.

    Electronic Merchant Systems2018-08-17

    Electronic Merchant Systems Response

    August 17, 2018VP, Digital Marketing

    Employee reviews like this fuel our hearts and make us try better every single day. Everyone here takes pride in what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best.

  8. "Employee"

    StarStarStarStarStar
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at Electronic Merchant Systems full-time for more than 3 years

    Pros

    Free coffee and the occasional free lunch. The opportunity to volunteer for charity.

    Cons

    Bread and circuses. The raffles, sports event give aways, and the Christmas Party is fine. However, what would be more beneficial to employees is to be TAKEN CARE OF.......GENUINELY.

    Electronic Merchant Systems2018-09-10

    Electronic Merchant Systems Response

    September 24, 2018VP, Digital Marketing

    I wanted to personally thank you for taking the time to provide your perspective about your employment with us. It sounds like your experience at Electronic Merchant Systems did not match our intention of being the best place that you ever worked. If you have any further feedback ...

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  9. "IT Support"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Electronic Merchant Systems full-time for less than a year

    Pros

    Relaxed Environment, friendly team members

    Cons

    Drive to downtown very hectic

    Electronic Merchant Systems2018-08-11

    Electronic Merchant Systems Response

    August 13, 2018VP, Digital Marketing

    Hello. We wanted to take a moment to thank you for telling us more about your experience working at EMS. Sorry to hear that your driving commute is hectic … if you are close to an RTA Rapid station you should give it a try since the train stops directly under our office location ... ...

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  10. "Strongly Reconsider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Electronic Merchant Systems full-time for more than a year

    Pros

    Good compensation for management, some wonderful people to work with, and good work / life balance.

    Cons

    Very expensive benefits, senior management (VP and Regionals) with NO industry experience, no solid structure in sales offices, and lack of policies and procedures which change whenever they want to.

    Advice to Management

    EMS is a great company with many tenured employees still there from the very beginning! It was a true pleasure working with many of the senior employees at the corporate headquarters. EMS is ran like a family business and the Executive team (Chairman, President and EVP of HR) are amazing. About a year ago the senior management team was cleared out and a new group of individuals were brought in. The head of sales is doing...

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    Electronic Merchant Systems2018-08-04

    Electronic Merchant Systems Response

    August 22, 2018VP, Digital Marketing

    We are sad to hear things did not go as expected. We are always hard at work to make sure our team delivers on our brand promise and every employee and client has a positive experience.

Found 103 reviews