Esurance and Allstate Claims Handling Experience - Anonymous employee Allstate Employee Review

2.0
Dec 28, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible hours and friendly low-level management. Lots of training materials at disposal and good benefits/PTO. Work from home is amazing. Good company for corporate ladder climbing.

Cons

Extremely poor communication on transformative growth and horribly low and unfair pay for the workload. FNOL department is god awful and messes things up daily. High claim volume of at most 11+ new losses per day makes for insane call volume and nearly impossible desk management. They'll fire tenured reps for only not meeting 1 metric. I could write an essay on how little appreciation I feel as a tenured employee here with Esurance / Allstate.

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5.0
Jun 9, 2026
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CEO approval
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Pros

Good work life balance and work flow is decent

Cons

below pay for the overall market

5.0
Jul 8, 2026
Recommend
CEO approval
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Pros

Flexible when it comes to how to get the work done. While working remote you don't have to waste time driving to location. You have the ability to work at night to catch up on workload if needed.

Cons

The strong achievers may end up getting more workload.

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