Charge Backs are worse than they have ever been. - Current Sales Representative Cellular Sales Employee Review

2.0
Mar 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Can be lucrative, have made many friends with co-workers.

Cons

Charge backs and new management are making most reps look for work elsewhere The charge backs work as follows: You sell an IPhone and make $50.00 this is split with the other reps on the shift with you. If for any reason the customer cant pay their bill during the first 181 days of their two year contract then Verizon charges the commission back to Cellular Sales and they in turn charge you back your commission. The charge back on an Iphone is $280.00. You read that correctly, you were paid 50 and they take back 280.00. The charge back is also split with the reps who were paid on the original sale. All of the phones are reconciled the same way, with the iPhone being the worst example. Andriod phones are only slightly better. No matter what You lose more money than you make, a lot more. Unless and until there is a solution to this I would not recommend working for this company.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Your educational background doesn't determine your income—your effort, consistency, and willingness to grow do. Every day is an opportunity to outwork yesterday and create the future you want. Your work ethic is your greatest advantage.

Cons

The industry is always evolving—there's never a dull moment.

avatar
Cellular Sales Response
9h
Thank you for taking the time to review Cellular Sales! Prospective candidates have shared that visiting this page helped them better understand the culture within our company and it’s teammates like you who help our culture thrive!
2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I feel you can meet interesting people

Cons

* I felt that my time with the company had a negative impact on my financial well-being, as my income became less predictable than I expected. * I felt that certain aspects of the sales environment did not align with my personal values and professional philosophy. * I felt that the stress and pressure associated with the role had a negative impact on my overall well-being. * Ultimately, I felt that the position was not a good fit for my financial goals, personal values, or quality of life.

avatar
Cellular Sales Response
4w
Thank you for taking the time to share your experience with us. Feedback is always helpful. We appreciate the time you spent with us and wish you the best in your career.
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