Its a mess - Account Manager Discover Employee Review

3.0
Sep 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Discover has some great benefits, are super inclusive, and have overall enjoyed my work here

Cons

With Covid, agents are experiencing extremely high call volumes, with very agitated customers, and instead of adding more agents, they are moving agents to departments that are not experiencing this. Our Cardmember Assistance department is a dumpster fire, according to other managers as well.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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