Discover - Customer Service Representative Discover Employee Review

2.0
Mar 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Made friends, had parties,nice ppl

Cons

being on the phone all day, one 15 min break, hardly time to eat your lunch, sat alone at a desk, very repetitive, customers yell at you for nothing, TL & TC always get great calls but your call always needs improvement, to much to remember on every call, have to hit all the points to get a great or good call, they listen to your calls everyday to judge you, plenty more cons not enough writing space.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

See reviews by: Helpful|Rating|Date|All