Extremely Stressful - Customer Service Representative Discover Employee Review

1.0
Sep 12, 2022
Recommend
CEO approval
Business Outlook

Pros

100% tuition reimbursement/ PT0 Work from home

Cons

Fast paced training completely rush through, how can you even learn the material in 25 mins sets you up for complete failure! They will put you on the phones so fast while you are still training and you can’t even help the customer with the call, it’s insane I have never felt so depressed with anxiety on a job! It’s one thing to have all the success to do your job properly. Short 30 mins lunch break you are glued to your chair you have to ask to go to rest room give a drink of water, very strict metrics, if you are a prefect robot this is the job for you! My mental health is more important angry customer yelling in your ear all day high call volume lack of training no on board training to enroll in benefits you have to figure it out on your own , low pay decent benefits.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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