Overall good - Senior Client Engagement Manager Experian Employee Review

4.0
Dec 18, 2025
Recommend
CEO approval
Business Outlook

Pros

• Concrete SLAs mean I always have enough time to do my work • Sales Team (BDs) know our services super well, so they don’t oversell • Great culture, feels supportive • actually no blame culture • Great process documentation • I have latitude to handle clients how I want • Get the opportunity to work on internal projects outside my daily job duties • Recognition freely given • Decent pay • We were able to disagree and have differing perspectives and still push forward.

Cons

department leadership took the decision to offshore a couple teams and handled the announcement terribly. Management was so insensitive and callous I couldn't believe it. That said, the Director who was the main problem was let go after 1 year in the role.

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Experian Response
3mo
Thank you for sharing such a thoughtful and detailed reflection on your experience, and for the many years you spent contributing to Experian. We’re glad to hear that our culture, ways of working, collaboration, and trust had a positive impact on your day‑to‑day experience. At the same time, we acknowledge your feedback regarding how organizational changes were communicated. We understand how important thoughtful, transparent leadership is during times of change, and feedback like yours helps reinforce that expectation. Thank you again for your contributions and for sharing your perspective.

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
2w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact they had Remote work

Cons

In my experience, management lacked consistency, transparency, and empathy when addressing employee concerns. After dedicating nearly 16 years to the company, I felt my years of service and commitment were not meaningfully considered when employment decisions were made. I received my first disciplinary action in February 2026 related to FMLA reporting requirements. From my perspective, I was placed on a final corrective action without prior coaching or progressive discipline, which I found surprising after many years with the company. A few months later, I was terminated following a security-related incident while working remotely. I felt I was not given a meaningful opportunity to explain the circumstances before the decision was made, leaving me with the impression that the outcome had already been determined. I also experienced frustration when seeking guidance from Human Resources regarding bereavement policies. I did not feel my concerns were fully addressed or that I received clear explanations to help me understand the company’s position. Overall, I left feeling unsupported and believing that HR’s primary role was to protect the organization’s interests rather than advocate for employees. While every workplace must uphold policies and compliance standards, I believe there should also be room for fairness, open communication, and consideration of an employee’s long-standing dedication and overall performance. My experience left me feeling undervalued and, ultimately, discarded after nearly 16 years of loyal service.

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