Great place to start, but then move on. - Sales Representative Paychex Employee Review

3.0
Mar 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Paychex is a place where you can get some excellent training if you are an entry-level sales professional. Other companies recruit from Paychex because of their training. Good place to stay for 2-3 years and then move on to a bigger and better opportunity. Benefits are okay.

Cons

-Ability to move up is slim to none. (It's a good ole boys company.. so those who have been there for years get promoted. Positions are slim outside of NY.) -In the HR industry, it's a rat race. Lots of high pressure selling to prospects. -Slow in developing technology. -Micro-management from the top-down. -Managers are not helpful when you need it. Its like they dont know what to do. -Little respect from the DSMs no matter what your numbers are. -They hardly ever promote the people that should be promoted (the great leaders). They promote friends. -Communication all across the company is horrible. -Turnover for both reps and management is unreal. (Even the referral partners get sick of it) -The pay is low. -No work/life balance at all! The DSMs want you to do ALL of your admin work in the evenings and weekends... and with all the unnecessary processes in place, that leaves no free time.

Explore other reviews about Paychex

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership connections, tailored growth pathways, and self-guided development

Cons

Some internal partners lack communication

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of apps and gadgets are nice...when they work, but many of them don't work and tech support can't figure that out.

Cons

Micro-management to the Nth degree; meetings all day; training part of every day; and you'll still get manager calls to ask what you are going to do, what you've done, and what you will do, every single day, and how you're going to get 8 hours of sales calls into your day after wasting 5 hours on managers check-ins and meetings. Expectations are that you'll work long days, evenings and weekends either regularly or on a moments notice--you will have NO personal life. Rookie sales tactics, shotgun scatter tactics, and insanely high prospect call requirements will make a majority of your territory clients hate your guts (Denver manager wants 500 customer contacts per week! And I only had 215 prospects accounts). Many of my clients pleaded and begged me to leave them alone because me and the past 4 reps (in only 2 years) have been phoning, emailing and texting constantly. Some of them were former clients who dropped us for bad service, so there is no need to call but you'll have to. Some of them previously and respectfully let us do a demo, make a pitch, and give a quote, but then chose our competitor, and yet the Denver boss would insist that I call them twice a week indefinitely...just in case. The commission contract is 27 pages long and excludes everything under the sun. They will even take paid commissions back from you if the install team messes up and the customer cancels the contract. And then if you can stomach all that misery, you will likely make 1/3 of what they tell you to expect to make. NOBODY makes what they tell you is the ANNUAL AVERAGE except for 2 to 5 reps who get lucky with big deals and then never repeat that again, so it isn't an average for anyone, not even the top 1% of hundreds of sales reps. In a nutshell, this is big corporate misery and lies and privacy invasion like you have NEVER seen before. Try it at your own risk, and suffer.

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