read before applying - Anonymous employee Paychex Employee Review

1.0
Aug 24, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you get creative in telling the story of how paychex works it will open the door for future opportunities with much better companies and industries

Cons

wow where to start. compensation is a disaster. no one can predict what they will earn on a sale. partner sales are atrocious if your deal is under 60k don't even bother sending in smb. management is living on a different planet...from which they micromanage to all heck unless you make circle rep. promised six figures if you hit quota (funny bc I was 120% to quota and made less than 75k-which is less than "OTE") Be prepared to work 12 hour days for your first two years. as of Aug '23 70% of sales reps did not sell one unit over the last 3 months, and 80% of all revenue and units came from less than 10 sales reps out of over 800. yet management blames reps vs negligent overhiring practices and trying to stay out of the news for layoffs. also been part of a meeting (by accident) where upper management talks about reps as "unintelligent", "lazy" and "not working hard". good luck applicants!

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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