10/10 do not recommend - HCM Consultant Paychex Employee Review

1.0
Aug 1, 2025
Recommend
CEO approval
Business Outlook

Pros

- Remote work flexibility - Opportunity to build strong peer relationships

Cons

Working at Paychex was a daily struggle. Processes were inconsistent, systems outdated, and leadership - especially at the DSM level - was unreliable. My manager frequently moved meetings or skipped them entirely, rarely listened, and made promises she had no intention of keeping. For a company that sells HR solutions, the internal experience was anything but supportive. Training was minimal, direction was unclear, and the tools we used felt like they hadn’t been updated since 2009. There’s a major disconnect between leadership and the evolving workforce. Cross-functional processes were inconsistent, unclear, and constantly changing based on who you asked. There was no alignment between teams, making it frustrating and inefficient to get anything done. Somehow, no one seemed to have answers to any questions asked. I wouldn’t recommend this company to anyone looking for strong leadership, innovation, or growth.

Explore other reviews about Paychex

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership connections, tailored growth pathways, and self-guided development

Cons

Some internal partners lack communication

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of apps and gadgets are nice...when they work, but many of them don't work and tech support can't figure that out.

Cons

Micro-management to the Nth degree; meetings all day; training part of every day; and you'll still get manager calls to ask what you are going to do, what you've done, and what you will do, every single day, and how you're going to get 8 hours of sales calls into your day after wasting 5 hours on managers check-ins and meetings. Expectations are that you'll work long days, evenings and weekends either regularly or on a moments notice--you will have NO personal life. Rookie sales tactics, shotgun scatter tactics, and insanely high prospect call requirements will make a majority of your territory clients hate your guts (Denver manager wants 500 customer contacts per week! And I only had 215 prospects accounts). Many of my clients pleaded and begged me to leave them alone because me and the past 4 reps (in only 2 years) have been phoning, emailing and texting constantly. Some of them were former clients who dropped us for bad service, so there is no need to call but you'll have to. Some of them previously and respectfully let us do a demo, make a pitch, and give a quote, but then chose our competitor, and yet the Denver boss would insist that I call them twice a week indefinitely...just in case. The commission contract is 27 pages long and excludes everything under the sun. They will even take paid commissions back from you if the install team messes up and the customer cancels the contract. And then if you can stomach all that misery, you will likely make 1/3 of what they tell you to expect to make. NOBODY makes what they tell you is the ANNUAL AVERAGE except for 2 to 5 reps who get lucky with big deals and then never repeat that again, so it isn't an average for anyone, not even the top 1% of hundreds of sales reps. In a nutshell, this is big corporate misery and lies and privacy invasion like you have NEVER seen before. Try it at your own risk, and suffer.

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