Would rate 0 stars if I could - Tier II Technical Support Sutherland Employee Review

1.0
May 25, 2023
Recommend
CEO approval
Business Outlook

Pros

There are no pros the company is terrible and treats employees like numbers. They don’t care at all and want you to live under their thumb.

Cons

Everything. Here’s an example. My grandmother passed away and I went to go to her funeral and visit relatives. The entire time I was gone they called me asking where I was even though I told them prior to leaving. They told me that I had to call in every day I’m not there even though I told them how long I was gone for. They continued calling and threatened me. I gave them all information prior to leaving. I’m not a slave and will not be treated as one. Also they lie about time between calls and schedules are based on “performance” but it has nothing to do with helping the customer it has to do with the dumbest made up performance rules ever. They take advantage of foreigners that don’t know their rights (in native to Canada but a lot of Indians work there and they take advantage of the fact they don’t know Canadian labour laws. The pay for the work and training required to do the job is laughable. I can go on and on.

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Sutherland Response
3y
Thank you for your detailed review and and we're sorry to hear about your experience.

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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