Zillow as a whole is great. My department, the worst... - Anonymous employee Zillow Employee Review

3.0
Jun 27, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Overall company culture is great -Good people -Free food everywhere -Work life balance is good with PTO and DTO -Commuter Reimbursements -Gym Reimbursements -Referral bonuses -Casual dress code -Ping pong and video game rooms -CEO and execs are great

Cons

The operations department is where I spent my time. It started off good for about 3 months, then managements true colors start to show, or lack there of. The managers operate in an old fashion corporate way, not the Zillow-way. You get watched like a hawk, micromanaged, no recognition, no bonuses, no team morale. It's a dead end department where your Zillow career goes to die and if you are reading this and considering joining their team, DON'T... Yes, there is an internal transfer program, but the managers are not too supportive when you want to leave their team. They talk bad about the team your interested in to try and keep you to stay. They dangle leadership advancement carrots in front of you to try and keep you as the robot you are. No fun is allowed in the department, it's widely known as one of the worst departments to be in. They have no morale or team bonding events. Zillow encourages managers to take their teams out to bond and do happy hours, but they still don't. Their is no career advancement opportunities within the department either. There are people on the team 5+ years that don't have even a Senior title. There is no team leads. Just 2-3 managers with a bunch of pawns. Their is a ton of hypocrisy within the department as well - the managers all live by the do as I say, not as I do mentality. You're expected to be robots, while the managers sit on social media, CNN, Youtube, Amazon all day. Myself and other employees saw it all the time. They need to just clean house and start over, or do some serious management training (which is provided by Zillow), but they obviously don't attend. They pay you poorly, just about the Seattle minimum wage, and hope you stay forever and are happy with your yearly 1.5% merit bonus and 50 stock options.

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Zillow Response
9y
Thank you for your feedback. You don’t specify which Ops group you are a part of and we have many across the company. However, as a VP at ZG, your feedback is very important to me as it would be to any of our leaders. We pride ourselves on the quality of our teams and managers. We offer a full suite of manager training, as you mention below, and seek to provide a work environment in which each and every employee can be at their best. At ZG, our core values are our cornerstone and one of the most important to me is “Own It”. I will personally be looking in to the issues you highlight below. I also encourage you to “Turn On the Lights” by speaking to me or another leader directly so that we can do a deeper dive into your concerns and experience. Our HR team is also available as well. JR Gast, VP Client Experience jrg@zillowgroup.com

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Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

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- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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