A Boiler Room by any other name, still smells as rotten... - Inside Sales Consultant Zillow Employee Review

3.0
Jun 4, 2013
Recommend
CEO approval
Business Outlook

Pros

Great benefits (Heath, Dental, 24 Hour Fitness membership- if I'd ever had time to go, stock options), plus "perks" to keep you perky like free espresso, coffee, Red Bull, Monster, sodas, and lunch catered once a week, plus once a month Happy Hours after work with apps and beer. Also, the company flew us to Seattle for the holiday party and put us up at the W hotel. A few of the top Inside Sales Consultants DO actually earn a 6-figure income, and even with your base pay and hitting just quota, you can make a decent income.

Cons

11-12 hours days with lunch breaks severely frowned upon. Basically, if you take lunch, it's nearly impossible to hit your "call time" of 210 min per day- That's time spent TALKING on the phone- not counting dialing, ringing, etc. Can you say micromanagement?? I loved my job at Zillow for the first 2-3 months I was there. I thought it was the best job ever. This seems to be the path of most Inside Sales Consultants. You are given praise and encouragement and low, manageable quotas during your 'ramping' period of your first 3 months. You literally "drink the Kool Aid" (or Red Bull, in this case) and think Zillow is the Best Place ever. Then Reality sets in, as does the stress, micromanagement, constant stream of emails about your talk time being too low. If you enjoy receiving 300 emails per day asking what you are going to sell, telling you to join the next of a never ending stream of call "blitzes," this may be the job for you. Still, I think 6-9 months seems to be the threshold for about 85% of people, hence the turnover rate. This is a HIGH burnout job. If you are looking at working for Zillow and not reading many reviews like this, consider this: I recently quit my position to take another job. Several people I that started in my training class have been let go. (Actually from my class of 18, only 3 now remain.) I recently learned that when they are let go for not meeting quota, they are offered a severance pay in return for signing an agreement to not post anything negative online about the company. It seems they are buying the silence of anyone who might say anything non-positive about working there. I signed no such agreement. Just thought you should know this if considering taking the position.

Explore other reviews about Zillow

5.0
Feb 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
avatar
Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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