Dream Job - Almost too good to be true - Customer Service Zillow Employee Review

5.0
Nov 12, 2014
Recommend
CEO approval
Business Outlook

Pros

You will love every aspect of your life at Zillow from the ongoing training classes, to the personal development training's, to requests for your thoughts/input, to the exciting culture, and of course...all of the free snacks. Working at Zillow feels fun and inclusive. Your thoughts matter and are valued. We have motorized stand-up desks, we have treadmill desks, and we even have a 17th floor outdoor deck that you can work on. Zillow provides coffee, but not just drip coffee! We can choose from americanos, espresso shots, lattes, and cappuccinos.We have our choices of cereals and fruit, yogurt, cheese, and hummus, chips, pretzels, and popcorn, and yes...we really do have a fully stocked candy wall. Zillow brings in industry speakers for lunch hours and yes, lunch is provided. It gives us the opportunity to hear what is working for their company or campaign and how they are "doing it". People such as Senator Kirsten Gillibrand, Jamie Nordstrom, and Arianna Huffington. We've even had a Seahawks player come speak to us. We have core values and Zillow stands behind all 6 of them in every aspect of the company. We talk about them at every meeting and we live them every day. Zillow embraces culture by hosting Halloween parties with costume contests, Zoktoberfest, Mariners outings, sponsoring Tough Mudder (which Spencer Rascoff joined in for!), we even have a game room with video games and ping pong, and we all get FitBits to encourage taking the stairs. Also, Zillow pays for your public transportation (ORCA card) and pays for your health insurance! We have modern decor and STUNNING views of the Puget Sound, Cascade Mountain Range, Olympic Mountain Range, Mt Baker, and Mt Rainier. Everyone here is approachable and helpful. You will look forward to coming to work and you'll never hate staying late now and then. You want to work at Zillow!

Cons

I do not have a con about working a Zillow. I smile, ever day, in the elevator on the way up to my floor.

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May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

4
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