Sink or swim mentality with little to no training. - Sales Account Executive Zillow Employee Review

1.0
Apr 10, 2024
Recommend
CEO approval
Business Outlook

Pros

You get to work from home and good benefits.

Cons

If you don't know how to sell, or haven't had success with a telemarketing roll before, you may want to start at another company to get "your feet under you." The initial two week training has nothing to do with what you actually do on the phones. Granted there's a three month ramp-up period for new hires, but from what I saw, that doesn't matter because 60% - 70% of sales reps every single month don't hit quota. Regardless of whether or not they are a new-hire or have been with the company for 5+ years. The other 30% barely obtain quota and then have to stress for 2-3 weeks for any cancels just to learn that they missed quota and should have sold six-month contracts. The stress of having to worry about getting fired every month, while not making a living wage, with a "lack-luster" upper management team, and outrageous quotas, isn't worth it. If you're reading this, you probably think that I was one of the reps not hitting quota, but you'd be wrong. I was with the company for a little over a year and many veterans left in that time as well as many new-hires fired. The culture and upper-management or should I say lack of management will have you looking elsewhere fast.

avatar
Zillow Response
2y
We are disappointed to hear we fell short of your expectations. We appreciate your candid feedback and will use this as a valuable opportunity to learn and enhance our practices. Our goal is to ensure all team members receive adequate training and support to succeed to better serve our employees. Your review gives us a deeper understanding of areas where we can make improvements, and it serves as a vital tool for our growth.

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

4
See reviews by: Helpful|Rating|Date|All