ExtraHop Networks Reviews | Glassdoor

ExtraHop Networks Reviews

Updated August 10, 2018
54 reviews

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4.0
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Arif Kareem
16 Ratings

54 Employee Reviews

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Pros
  • "Great work/life balance (no need to check email away from the office)" (in 3 reviews)

  • "Great product that customers love" (in 4 reviews)

Cons
  • "The company is still going through growing pains" (in 10 reviews)

  • "Not enough opportunity to grow within the company" (in 2 reviews)

More Pros and Cons

  1. Featured Review

    "Best company I've worked for so far"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at ExtraHop Networks full-time

    Pros

    The people controlling the company work hard to ensure the environment is good and employees are treated fairly. Great people. Meaningful work. Good benefits and pay.

    Cons

    Nothing outside the usual downsides of working in tech. Sometimes there are extra long hours required to meet deadlines.


  2. "Exciting company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Manager in New York, NY
    Current Employee - Technical Account Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ExtraHop Networks full-time (Less than a year)

    Pros

    Friendly and engaging environment. Welcoming team. Great and forward looking product. Extrahop is full of really smart and experienced people who are more than willing to share their knowledge.

    Cons

    Long interview process. Everything else is great so far.

  3. Helpful (2)

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Seattle, WA
    Current Employee - Senior Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ExtraHop Networks full-time (Less than a year)

    Pros

    * Building a product used by dozens of world's top companies
    * Flexible work hours
    * Unlimited vacation
    * Located in Seattle's shopping district
    * One block from Westlake Light Rail station
    * Nice view

    Cons

    * Although better than other companies, more time should be allocated to address tech debt


  4. Helpful (1)

    "Excellent product that's still growing and finding success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ExtraHop Networks full-time

    Pros

    Fantastic product that offers something unique to the industry that can't be replicated. Coworkers are fairly good, most people are pulling their weight to build ExtraHop into a dominant tech company.

    Cons

    Turnover is high and I think a few people are given far too much authority to influence every other team. This causes a ripple effect from one department to the next and it's typically not good. This is something the company can overcome, not a huge con. Salaries are too low. for non-engineers.


  5. "Good people and a cool product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Seattle, WA
    Current Employee - Senior Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ExtraHop Networks full-time (More than 3 years)

    Pros

    Coworkers are smart, helpful and fun to be around. Employees are understood to be human and mistakes are addressed without shaming. Managers recognize that people have lives outside the office. It is so nice to work on a product that is both interesting and incredibly useful. Leadership is approachable and available. There is an emphasis on creating an inclusive environment.

    Cons

    It can take a while to ramp up new hires because there is still a fair amount of tribal knowledge and information that can be difficult to find if you do not know where to look. There is no dedicated “tools” team to facilitate procedure sharing or script maintenance which leads to duplicate work and lost hours for new people.

    Advice to Management

    Invest in support teams who can focus on making it easier for other teams to get their work done. Provide more benefits/perks for teams and people who do work that is essential but not glamorous.


  6. Helpful (1)

    "Great start-up experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at ExtraHop Networks full-time

    Pros

    If you're looking to get experience in start-up, EH is a great place to get your hands and elbows dirty.

    Cons

    Not enough opportunity to grow within the company

    ExtraHop Networks Response

    Apr 20, 2018 – ExtraHop

    Thank you for your review. Career development is a key initiative for us in 2018, and as a result we just rolled out a new training reimbursement program, and have invested in online tools and... More


  7. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Seattle, WA
    Current Employee - Marketing in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ExtraHop Networks full-time (More than 3 years)

    Pros

    Great technology and innovative long-term vision.

    Cons

    Internal operations and employee incentive alignment.

  8. Helpful (5)

    "Great Minds Complex Products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Regional Sales Management
    Former Employee - Director, Regional Sales Management
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ExtraHop Networks full-time (More than a year)

    Pros

    The stuff that comes out of Seattle is truly the best quality software I have seen to date. It is flawless. The people here really do care about their work. Work life balance is visible. From a sales perspective comp is good if you can make some sales.

    Cons

    Sales is a challenge due to the complex and vast use cases the platform addresses. The territories are set up to have the same RSMs succeed year after year while other new RSMs get quota dumped until they leave. (I can't blame them because it a pretty tough cycle to win so I would want the same). Until that's fixed the churn will continue. It's kind f like a life insurance office attrition is a big plus for long time RSMs. Being new to sales is NOT a good thing. Make sure you have a lot of money saved up because you will need it.

    Advice to Management

    At some point you will have to stop operating like there are only 20 sales reps / RSMs and do a real territory division.

    ExtraHop Networks Response

    Mar 23, 2018 – ExtraHop

    We so appreciate your feedback. As a quickly growing company, territory division is an important part of scaling a global sales organization. We know we won’t always be able to get it right, but we... More


  9. Helpful (7)

    "Extremely productive company at the expense of its employees"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at ExtraHop Networks full-time

    Pros

    REALLY smart people work here, and the people are what make this company great. The company has worked very hard to establish itself and its products, and is now leading the "wire data" market. The growth this company has had since its startup days is undeniable, and the growth here is continuing.

    Cons

    Many employees do not receive compensation (financial, promotional, etc) for the extra work they put in. It feels like management makes big decisions without doing preemptive research, and leaves it to the employees to figure out how to actually execute their decisions despite the technical hurdles. Feedback to management on this process is not received, and ultimately damages the employee culture here that used to be so great.

    Advice to Management

    Stop trying to move so fast, and listen to your employees. Sales and marketing cannot (and should not) run a technical company; technical teams need to run a technical company.

    ExtraHop Networks Response

    Mar 16, 2018 – ExtraHop

    Thanks for this feedback, your thoughts are very valuable. ExtraHop makes business decisions to best drive the success of the entire organization. In the future, we will strive to more clearly... More


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ExtraHop Networks full-time

    Pros

    Strong collaborative engineering culture. Great people to work with. Growing company.

    Cons

    Nothing to speak of right now.


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