ExtraHop Networks Reviews

Pros

I've been with ExtraHop for six months and it's been one of my best career moves ever. Leadership has a clear vision and supports the team with the tools and resources for my team to excel and partner with stakeholders across the organization.

Cons

There's been a lot of change which has been harder for some than others.

Pros

For a long time, ExtraHop was a pretty good place to work. Like any company, it had its flaws, but management was generally transparent, there was good upward mobility and the ability to lateral across teams, and a real sense of mission and camaraderie. But a few months post-PE acquisition, that all changed. While the teams that report into the founders remain somewhat intact and shielded from the chaos, the rest of the company is a nightmare.

Cons

(1) Let's start with the new HR leader…within a few weeks of his arrival in Summer 2022, he made the entire HR team write essays about why they deserved to keep their jobs. Needless to say, most took the severance package. The fact that he has no meaningful HR experience outside of his last company (where he was also installed as the HR leader by the same CEO now at ExtraHop) probably doesn't help. If you want a good leading indicator of what life will be like at ExtraHop, go read the Glassdoor reviews from their last company. Not hard to sleuth it out on LinkedIn. (2) The 'treating people like cattle' mentality extends beyond HR. The exodus of people in sales, marketing, finance, and legal (all of which have new leadership as of fall 2022) has been massive. Many have been let go as part of rolling, execution-style lay-offs that they have tried to keep quiet by simply not communicating about them (an approach that only served to stoke the fires of fear and gossip to inferno levels). Others, astutely surmising that management's plan is basically to turn over whole departments, left of their own volition. (3) Then there is the ineptitude. Take, for example, when they laid off their entire sales development team but failed to account for time zones so several people in Europe and Asia learned they'd been laid off by reading their colleagues' LinkedIn posts. So much for thinking like a global company. Or how several employees learned they were being let go when a confidential planning document referencing their terminations was left accessible to them. Turns out that basic Google Drive permission settings are beyond this cohort's understanding. Or how several long-tenured sales leaders learned they were being fired as a result of having people who would have directly reported to them hired without their knowledge. (4) Speaking of sales…the company hired sales personnel like crazy in the front half of 2022. Then it laid a bunch of them off in Q4 and Q1. They are currently on their third sales leader since the beginning of 2022. They have also been without a marketing leader since January 2023. The one they onboarded in September 2022 left under sudden and unexplained circumstances (probably fired) after decimating most of the existing marketing team. Despite leadership’s assurances that any hire can be made in a matter of weeks, marketing has been leaderless for going on half a year. Company leadership talks about building a ‘world-class’ team, and yet they somehow can't seem to find anyone actually world class. I wonder why? (5) Finally, speaking of hiring a world-class team, ExtraHop's new leadership loves to pay lip service to the notion of DEI. But while they talk the talk, they don't walk the walk. People are hired without job posts ever going up. There is absolutely no thought given to equitable hiring practices. I could keep going, but if you've read this far, you've probably already come to the correct conclusion. ExtraHop used to be a company in which smart, curious, decent people came together to find innovative solutions to hard problems. It has become a company with a culture steeped in cronyism, platitudes, and a brutal (even by PE standards) approach to how it treats its people.

Pros

Good to see changes that have been coming for several years

Cons

Unsure of job titles as things are moving quickly

Pros

Technology and colleagues who are not part of Bain

Cons

Bain leadership/oversight is toxic and abusive

Pros

Tech is solid for NPM and APM applications.

Cons

In fighting amongst the CEO and COO has created to distinct camps within the company. This has created chaos amongst the ranks, and good people are abandoning ship at an alarming rate. They are trying to lure folks with high pay, as the sales leadership doesn’t have the reputation that good reps will follow.

Pros

Flexible hours Good pay Stress free

Cons

Poor training Bad management Poor communication Lack of empathy

Pros

- One of the industry's top CEOs is pushing hard to make the company a better version of itself with a blend of incredibly hard work, and a human touch that most PE-backed CEOs don't bother developing - Phenomenal technology with many use-cases that has matured over the past decade and a half and is poised to evolve the security space - Rapid pace of evolution since Patrick took over; positioning the organization for growth, innovation, and success - Eggs are being broken, walls are being smashed, paradigms are being shifted, and "the way it's always been done" is being questioned -- these are all good signs

Cons

- Not everyone likes working in the new "high-pressure to perform" type of environment, and there is some lamentation of the "way it was before" - Transformation can be painful, and it often is, which we see in some strategic changes in workforce and re-alignments of the organization - Workforce attrition in certain areas of the company that are being transformed; read: NOT layoffs, since we're adding literally hundreds of people

Pros

Technical employees are amazing, if you’re in engineering you’ll be more or less left to your devices and allowed to make an impact on the product.

Cons

There’s a lot of cons. Outrageous turnover, lackluster benefit packages, small equity grants, and a company-wide distrust of leadership after the acquisition.

Pros

Great Tech in the NDR space

Cons

Private Equity took over and...

Pros

-Executive leadership is top notch, across the board -Net Promoter Score is literally off the charts -Customers love the tech -Sales Team is the best in the industry. Great work life balance -Very competitive compensation -Focused on the employee development

Cons

-Not a con but high growth always provides challenges