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First Niagara Financial

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First Niagara Financial

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First Niagara Financial Reviews

Updated Dec 18, 2020

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Found 78 of over 84 reviews

2.8
39%
Recommend to a Friend
64%
Approve of CEO
First Niagara Financial President, Chief Executive Officer & Director Gary M. Crosby
Gary M. Crosby
8 Ratings
Pros
  • "Worked with some great people, flexible work schedule(in 6 reviews)

  • "Very down to earth work environment(in 5 reviews)

  • Cons
  • "Lofty sales goals, systems and software are a step behind the competitor(in 4 reviews)

  • "Upper management should be more organized with processes(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      Great Company

      Dec 18, 2020 - Senior Staff Appraiser 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      east to express ideas, good leadership

      Cons

      none that I could think of

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    2. 4.0
      Former Employee, more than 1 year

      Great Experience

      Nov 16, 2020 - Teller in Clifton Park, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I had a great team and great management

      Cons

      None, I really enjoyed the job

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    3. 3.0
      Current Employee, more than 3 years

      Yes, the Bank has an Insurance Department

      Mar 21, 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible work schedule, and pretty good health benefits. Currently have been investing in better technology making it easier for employees to perform their job functions. Solid 9-5 type job with stability. Salary increases yearly (as long as the company performs well -- this year some pay grades were ineligible for the cost of living increase)

      Cons

      Company culture is focused solely on the Bank and the Bank's goals, making other departments/subsidiaries feel like unwanted, unrecognized and unimportant. Hiring process is slow and there is a disconnect between the many offices. The have created a clear career-path for those working in insurance, however, the upward mobility seems to be extremely slow and limited due to not investing in talent at the lower levels to be able to promote within. I have seen a lot of positions be filled with outside talent instead of organically promoting talent, which becomes discouraging to those in the lower level positions. There also seems to be the 'are we going to be bought out?' question forever lingering in the back of peoples minds. Feels like the companies reputation in the marketplace is not favorable.

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      2 people found this review helpful
    4. 3.0
      Current Employee, more than 3 years

      All depends on the people you work directly with.

      Apr 4, 2015 - Senior Customer Care Representative in Albany, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      At the smaller locations a strong bond can be formed with customers that go well beyond basic banking needs. The company as a whole is very active in charity and volunteer work. If you are lucky enough to work at a branch with great people then your time at First Niagara will be very enjoyable.

      Cons

      as of April 2015 the company is in the latter stages of a fundamental overhaul changing the focus and mission. technology upgrades have been abundant and not always successful, staffing model in in flux, and sales goals are an ever moving target with success seemingly always being dangled just out of reach. Pay is very inconsistent from one employee to the next, those promoted from within have significantly lower salaries than those in equal positions hired from outside the company

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      2 people found this review helpful
    5. 1.0
      Current Employee, more than 5 years

      Lies, Lies, Lies

      Jan 17, 2013 - Product Manager in Buffalo, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Parties are fun, Senior Management pumps you up with motivational fluffery.

      Cons

      Executives, Leadership Council, and Managers can not be trusted. They promote the CULTURE as outstanding. They need to stop talking to themselves. If anyone tries to provide constructive advice or make real change - they are silenced. Look at the long list of outstanding leaders who have been let go for no reason and with no notice. John Koelmel, the CEO is out for himself and that permeates the organization. Mr. Koelmel has FNFG pay for company events that are personal parties for him. He is a bully that is not capable of listening. As soon as someone as a different idea than his, that person is escorted from the company. I have seen it time and time again. The lack of integrity permeates the management ranks. They make promises they do not live up to. They are dishonest people. The Management Committee members on down will tell you how great they work together and the great culture. Then behind closed doors they put themselves first - time and time again. Do not be fooled!!

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    6. 3.0
      Former Employee, more than 5 years

      Was a strong company for many years but the tide is quickly changing.

      Mar 22, 2015 - Anonymous in Buffalo, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most employees are nice, decent paid time off policy,

      Cons

      Weak Culture, reactive versus proactive - seem to always be 'putting out fires', work on and discuss the same things over and over but lack of progress, office politics are alive and thriving, lack of strong, motivational leaders in key roles/departments which impacts engagement levels, Personal goals not set till 2nd-3rd quarter in many areas but evaluated for entire year, limited opportunities for growth in jobs,

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      2 people found this review helpful
    7. 3.0
      Former Employee, more than 1 year

      IT: Nice People, Clueless Management

      Jun 16, 2012 - Software Developer in Buffalo, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      IT is young and vibrant at FNFG. The people are friendly and supportive. Times are tight for everyone, but if you have a good idea, they will usually find a way to fund it.

      Cons

      The other side of the "young and vibrant" coin is their inexperience. For an enterprise IT environment, it's still a pretty small organization and yet they want to be grown ups so bad, they tend to adopt unnecessary bureaucratic procedure just because that's what the big banks do.

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      2 people found this review helpful
    8. 3.0
      Former Employee

      The company is a good company as long as you have the right management which I didn't.

      Sep 22, 2011 - Deposit Operation Generalist in Lockport, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They allow you to balance your work with your daily live, have a great benefit package, provide overtime at the time of merger which means extra money in our pockets.

      Cons

      Sometimes the work load is too little for everyone to go thru the day, however when someone quits or gets fired they take a long time to get replaces and one time from 7 in a department we went down to 3 & the work load increased excessively as you may immagine, however they did nothing to hire someone to help.

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    9. 3.0
      Current Employee, more than 5 years

      FNFG 6 out of 10

      Dec 28, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay and benefits are OK. A lot of paid time off with higher pay grades. Coworkers are generally supportive. Good work/life balance.

      Cons

      A lot of internal change; some of which isn't well communicated or thought out by senior management. Lack of unifying organizational culture. Inadequate IT support. Lack of consistent management message. Some employees are well compensated but others have no reason to give extra effort. Lack of career development. Tuition reimbursement policy below peer group.

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    10. 3.0
      Former Employee, more than 5 years

      Philly region

      Nov 30, 2012 - Customer Service in Harleysville, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people I worked with daily. My vacation and flexibility since my supervisor was in Buffalo.

      Cons

      They lay people off left and right. They don't know the market they got into when they bought Harleysville National Bank.

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      3 people found this review helpful
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