First Niagara Financial Reviews | Glassdoor

First Niagara Financial Reviews

75 reviews

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3.1
StarStarStarStarStar
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Approve of CEO
First Niagara Financial President, Chief Executive Officer & Director Gary M. Crosby
Gary M. Crosby
6 Ratings

75 Employee Reviews

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Pros
Cons
  • Lofty sales goals, systems and software are a step behind the competitor (in 4 reviews)

  • Upper management should be more organized with processes (in 3 reviews)

More Pros and Cons

  1. "Operational Accounts Payable, Payroll and administration of the corporate emplyee benefits"

    StarStarStarStarStar
    Former Employee - Benefits Resource Coordinator/Benefits Analyst in Webster, NY
    Former Employee - Benefits Resource Coordinator/Benefits Analyst in Webster, NY

    I worked at First Niagara Financial (Less than a year)

    Pros

    First Niagara was a good company to work for at any level - acknowledgement and appreciation given one on one as well as at Team meetings for jobs well done.

    Cons

    I enjoyed my job and Team Leader so much I didn't work out a good work/life balance.


  2. "Enjoy working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Administrative Assistant in Rochester, NY
    Current Employee - Senior Administrative Assistant in Rochester, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    Culture is great. People are helpful and friendly. Starting pay is decent. Bank holidays!

    Cons

    Sometimes management doesn't communicate as well as they should. Don't expect a huge increase even if review is stellar unless you are in management.

    Advice to Management

    Realize that the staff below management are the company's "legs". Without us, nothing would work or run smoothly. Not to say this is all of managment. Overall FN is a great place to work and feel appreciated.

  3. "credit assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Assistant in Hudson, NY
    Current Employee - Credit Assistant in Hudson, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Management is helpful.
    Team leaders are very engaged and friendly.

    Cons

    No temp to hire for my position.


  4. "Very nice internship experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Buffalo, NY
    Former Employee - Anonymous Employee in Buffalo, NY

    Pros

    Best place to work for. Very friendly staff and very guiding manager

    Cons

    Merger brought uncertainty over the employment


  5. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Syracuse, NY
    Former Employee - Teller in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Financial part-time (More than a year)

    Pros

    Hours (all federal holidays off) and vacation time, loved my coworkers which made the decision to leave very hard. Loved the customers also.

    Cons

    Pay, raises suck, benefits are super expensive if a part time employee, being short staffed and platform not helping teller line can be draining

    Advice to Management

    Doesn't matter now, company is being bought by Key bank


  6. "Not a Fun Place to work for!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker in Quakertown, PA
    Former Employee - Relationship Banker in Quakertown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Vacation time, so I would not be at work. Loved most of my customers, and was the hardest part of my decision to leave.

    Cons

    Management, Sales environment, back office support from corporate NY, regional sales managers. No appreciation for what you did, even though you would meet all your sales goals you would still be harassed by management to do more. So glad I no longer work there.

    Advice to Management

    Maybe you should try and do a little work, instead of always " coaching" the employees


  7. "Good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Mortgage Consultant in Canton, MA
    Current Employee - Senior Mortgage Consultant in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Niagara Financial (Less than a year)

    Pros

    Great conscientious place to work

    Cons

    Management has flexibility. This is good / bad depending on your level of management. If you can work unstructured, this is an asset for you.

    Advice to Management

    Keep it going

  8. Helpful (1)

    "Work experience"

    StarStarStarStarStar
    Former Employee - Teller Supervisor in Ruffs Dale, PA
    Former Employee - Teller Supervisor in Ruffs Dale, PA

    I worked at First Niagara Financial (More than 3 years)

    Pros

    Stable work and decent benefits

    Cons

    Too sales oriented. Other performance does not matter only sales numbers.


  9. Helpful (2)

    "All depends on the people you work directly with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Care Representative in Albany, NY
    Current Employee - Senior Customer Care Representative in Albany, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    At the smaller locations a strong bond can be formed with customers that go well beyond basic banking needs. The company as a whole is very active in charity and volunteer work. If you are lucky enough to work at a branch with great people then your time at First Niagara will be very enjoyable.

    Cons

    as of April 2015 the company is in the latter stages of a fundamental overhaul changing the focus and mission. technology upgrades have been abundant and not always successful, staffing model in in flux, and sales goals are an ever moving target with success seemingly always being dangled just out of reach. Pay is very inconsistent from one employee to the next, those promoted from within have significantly lower salaries than those in equal positions hired from outside the company

    Advice to Management

    pay employees better who are promoted from within. if they are underpaid they will know, and they will leave.


  10. Helpful (2)

    "Was a strong company for many years but the tide is quickly changing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Buffalo, NY
    Former Employee - Anonymous in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Financial full-time (More than 5 years)

    Pros

    Most employees are nice, decent paid time off policy,

    Cons

    Weak Culture, reactive versus proactive - seem to always be 'putting out fires', work on and discuss the same things over and over but lack of progress, office politics are alive and thriving, lack of strong, motivational leaders in key roles/departments which impacts engagement levels, Personal goals not set till 2nd-3rd quarter in many areas but evaluated for entire year, limited opportunities for growth in jobs,

    Advice to Management

    Strong, experienced, motivating leaders needed in key 'people' roles, earlier goal setting needs to be enforced, Culture needs to be developed, Greater visibility of Sr. Leadership, more opportunities for employees, people need to be 'rowing in the same direction',


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