Fitbit Reviews | Glassdoor

Fitbit Reviews

Updated May 19, 2018
186 reviews

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3.2
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Fitbit CEO James Park
James Park
135 Ratings

186 Employee Reviews

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Pros
Cons
  • Product intros are typically brutal on work-life balance (in 7 reviews)

  • Extremely fast pace, sometimes long hours (in 7 reviews)

More Pros and Cons

  1. "Climbing back to glory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fitbit full-time (More than a year)

    Pros

    Great missions.
    Not much players left in the field.

    Cons

    Super low stock price compared to 2 years ago.


  2. "Finance and G&A"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Great team and colleagues, very collaborate
    - Smart people and interesting issues for a growing company
    - Good work life balance and flexibility
    - Great company mission and vision

    Cons

    - Company needs to continue to execute on its strategy and mission, but the potential is there and is achievable

    Advice to Management

    Town hall meetings are good to keep employees informed, keep it up. Mission and strategy is focused, now it's just about execution

  3. Helpful (1)

    "It was the best of times..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager in San Francisco, CA
    Current Employee - Senior Program Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fitbit full-time

    Pros

    Great growth experience. Some excellent leaders within the company. The company is maturing.

    Cons

    Turnover makes organizational efficiency an uphill battle.


  4. "Once great, now troubled."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fitbit full-time (More than 3 years)

    Pros

    * A truly inspiring mission.
    * Products that really help people.
    * Lot's of opportunity to improve things.
    * Some great people trying really hard to make things work.

    Cons

    * Poor leadership from the executive team.
    * In-experienced/junior Directors.
    * Difficulties executing.
    * Poor strategic and tactical planning.

    Advice to Management

    Hire some experienced directors.
    Replace some of the executive team with new outsiders.
    Invest better in your employees and culture.


  5. Helpful (2)

    "Creating monsters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CS Lead - Tier III in San Francisco, CA
    Current Employee - CS Lead - Tier III in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fitbit full-time (More than 3 years)

    Pros

    - Okay pay
    - Good benefits
    - Good work life balance
    - Great team

    Cons

    - Lack of career growth opportunities for internal candidates
    - Other departments/teams are not reliable, could be due to horrible attrition rates
    - Some employees have the same title/responsibilities on paper but in reality they have completely different responsibilities/productivity expectations and get paid the same, still hold same title
    - The moral here is in the gutter. The people i lunch with are some of the only reasons im still here and I know this to be the case for many others.

    Advice to Management

    Really need to identify and get rid of weak links and also need to identify and go to bat for key team members/consistent top performers who could be utilized elsewhere in the organization.


  6. Helpful (5)

    "Reap What You Sow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA

    I worked at Fitbit full-time (More than 3 years)

    Pros

    - Innovative company (at least it was)

    Cons

    - Failure to invest/groom individual contributors
    - Lack of vision
    - Bloated management corps

    Advice to Management

    Your people were your greatest asset, not your technology. If you understood this all the people who sacrificed and were responsible for the company's early success would not have all left.


  7. Helpful (15)

    "All the negativity is true"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Francisco, CA
    Former Employee - Senior Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fitbit full-time (More than a year)

    Pros

    The people you directly work with are the only ones keeping you sane at this place. And even then, they're already dead inside. Um, what else... there's cheese in the fridge? I'm grasping for straws here.

    Cons

    You know how sometimes you read reviews and skim by the 1 stars because usually they're the result of an unusual situation or an employee that's upset because he/she got terminated? Well, this is neither of the above, so don't skim over this one.

    Short version: if you are considering accepting an offer here -- don't. For your sake, accept the fact you got some decent interview experience here and use it to get an offer somewhere else.

    Long version: Let me elaborate on a few examples of "fun" things that happened during my tenure at Fitbit:

    - For about a month and a half I didn't receive a paycheck because they switched payroll providers and I was marked as "terminated" in the system.
    - I watched my initial RSU grant get cut into about 1/8th of what it was after only about year of employment. You read that right folks, a consistent monthly decline for 12 straight months. The year after was just as bad.
    - I was re-org'd 3 times - each time more confusing than the last.
    - Lunches were taken away.
    - All supplemental perks were reduced in some capacity or another.
    - We were promised a company gym, and 401k match. Neither of which happened, surprise surprise.

    And that's just the tip of the iceberg - here are the REAL goodies that should be showstoppers for you:

    - Round of layoffs, plus a paraphrased inspirational quote for you: "we are saving lives here, if you want to get paid fair wages, go work somewhere else".
    - Deadlines were unreasonably tight -- a consistent theme that you get numb to over time.
    - Bonuses were sad at best, with veiled threats of taking them away completely if you can't work at 150% capacity.
    - Resources were insanely mismanaged. Decades of backlog estimates.
    - Company vision changed roughly once every 3 weeks or so. "X" is the future. Wait 3 weeks. "Y" is the future. Wait 3 weeks. "Z" is the future. Want to know what this means? It means the execs are throwing darts on a dartboard and hoping something sticks.
    - Attrition levels are maddeningly high. I don't know the exact figures, but don't expect to work with your teammates for long here. Culture and morale is in the toilet.
    - Empty promises and hazy direction on all levels of management.
    - HR/Payroll made boneheaded mistakes all the time. Corrected W2's, ESPP miscalculations, etc.

    Ask yourself, do you really want to work in this kind of environment given how competitive the tech industry is right now?

    Advice to Management

    There is nothing I can say that will fix the clown show that management has been putting on for years. Leadership continues to stagnate.

  8. Helpful (7)

    "Was fun at first but morale has been downhill since"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier III Agent in San Francisco, CA
    Current Employee - Tier III Agent in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fitbit full-time (More than a year)

    Pros

    Employee discount is 50% off
    Medical/dental/vision benefits
    FSA + Commuter benefits
    Ability to work from home
    Test upcoming products and features

    Cons

    No opportunity for growth within customer support department
    People not held to same standards
    Management disorganized
    Morale very low almost like no one wants to be there
    No communication between the different teams within customer support

    Advice to Management

    Hold people to the same standards and hold people accountable


  9. "Technical Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fitbit full-time

    Pros

    Active, forward thinking, fast paced, great environment, work life balance

    Cons

    Competitive market, sometimes slow to react to the market, stock price

    Advice to Management

    Keep working hard and turn this ship around. Focus on innovation and digital health solutions


  10. "Love my work, love the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Approves of CEO

    I have been working at Fitbit full-time (More than a year)

    Pros

    I feel like my work contributes to the bigger picture and I'm able to learn a lot, and make a difference in my team. The people are really great, smart, and encouraging. I've worked before with teams who just talk talk talk and never get anything done. My team at Fitbit always leaves the meeting with action items, and actually follows up on them. The work/life balance is great. I rarely work late, and have a lot of flexibility to leave early if I need to, as long as I get my work done.

    Great perks like free workout classes, wearing workout clothes to work. I love that the mission is centered around health and fitness.

    Cons

    No free lunch, not the best snacks.

    Advice to Management

    n/a


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