Holiday Inn Express Reviews | Glassdoor

Holiday Inn Express Reviews

Updated June 20, 2018
732 reviews

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3.3
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Keith Barr
33 Ratings

732 Employee Reviews

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Pros
  • "Meeting new people is defiantly the best part" (in 29 reviews)

  • "Calm, relaxed work environment that is good for all types of employees" (in 23 reviews)

Cons
  • "No benefits for housekeepers here" (in 42 reviews)

  • "Management sits around drinking coffee in their office while front desk staff is expected to run the hotel on their own" (in 36 reviews)

More Pros and Cons

  1. "good starting place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Holiday Inn Express full-time

    Pros

    the pay starts out good

    Cons

    its a union hotel and they suck

    Advice to Management

    get rid of the union


  2. "Front Desk Am"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Holiday Inn Express full-time

    Pros

    My management was amazing. Very caring to all staff. Get to meet people from all over including famous people.

    Cons

    Not much room to move on up

    Advice to Management

    Former management was great, current not so much. Maybe consider taking care of your employees if you want them to take care of your buisness.

  3. "Loved the Guests and Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Clerk in Sylacauga, AL
    Former Employee - Front Desk Clerk in Sylacauga, AL

    I worked at Holiday Inn Express part-time (Less than a year)

    Pros

    Working with people/customer service
    Fun crew
    Family feel
    Employee discount

    Cons

    No full time positions available
    Minimum wage
    Not a lot of room for advancement


  4. "I like it"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Inn Express full-time

    Pros

    Good environment to grow, and you get a lot of experience in the industry

    Cons

    Wish there were more benefits.


  5. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Inn Express full-time (More than 10 years)

    Pros

    Benifits,customers,staff and different daily occupancies

    Cons

    24/7 on call, weekends, expectations and high turn over


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rice Lake, WI
    Former Employee - Anonymous Employee in Rice Lake, WI

    I worked at Holiday Inn Express full-time (Less than a year)

    Pros

    I enjoyed my time here as a housekeeper. While the work was hard, it was a fun atmosphere. Everyone working here made it feel like a family, from the bottom to the top.

    Cons

    My only complaint would be inconsistent hours during the slower season, but I was told to expect that during my interview and orientation.

    Advice to Management

    No real advice, just keep doing what your doing in treating everyone like human beings, not just another number.


  7. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Front Desk Agent
    Former Employee - Front Desk Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Holiday Inn Express full-time (More than a year)

    Pros

    BONUSES every month, had to make sure our heartbeat score (online reviews) were above 70% or if your name is mentioned in a review, it was a good pay check every time(not sure every hotel does it), on my phone almost the entire time (in the back) my manager was cool, you need to learn the Opera system i believe I learned the basic in a month after that you know what you are doing. I mostly did 3-11 so I’m by myself at the hotel. every enrollment we get points added to our IHG account (I had about 80,000pts used them for airline miles) the employee rate is awesome the lowest is like 39$.

    Cons

    Spire members are COLDHEARTED ALWAYS WANT SOMETHING, a lot of people quit so you have to come in or even work doubles/split shifts, schedule almost always changes,sometimes strict on enrollments,overbooking, third party guest. did not give me a raise I well deserved it.

  8. "Working is not the word"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front in New Iberia, LA
    Former Employee - Front in New Iberia, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Holiday Inn Express full-time

    Pros

    Great company, great co-workers, amazing management staff. Had great employee benefits.

    Cons

    I have nothing bad to say.

    Advice to Management

    Keep up the amazing work that you all do. The company location I worked at was amazing.


  9. "Breakfast Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Breakfast Attendant in Ludlow, MA
    Former Employee - Breakfast Attendant in Ludlow, MA
    Recommends

    I worked at Holiday Inn Express part-time (More than a year)

    Pros

    Early in, early out. Great people - like working with family!!!

    Cons

    Occasional idiot guest that will give you a hard time.

    Advice to Management

    Keep up the great work!!!


  10. "Front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Albert Lea, MN
    Former Employee - Front Desk Agent in Albert Lea, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Holiday Inn Express full-time (More than a year)

    Pros

    Meeting new people is defiantly the best part

    Cons

    Management is just non existent. They don't know how to actually manage

    Advice to Management

    What management?


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