Holiday Inn Express Reviews | Glassdoor

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Holiday Inn Express Reviews

Updated February 18, 2018
679 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Keith Barr
14 Ratings

679 Employee Reviews

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Pros
  • Meeting new people and helping reserve rooms for guests; my boss Daniel Potts was a wonderful (in 27 reviews)

  • Calm, relaxed work environment that is good for all types of employees (in 22 reviews)

Cons
  • No benefits for housekeepers here (in 37 reviews)

  • Front desk can't sit during their shift (in 34 reviews)

More Pros and Cons

  1. "front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in El Centro, CA
    Former Employee - Front Desk Agent in El Centro, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Holiday Inn Express full-time

    Pros

    I love the company's structure, the fact that it is a world wide company.

    Cons

    Some franchise properties tend not to follow the company standards.

    Advice to Management

    Keep and follow the corporation's standard


  2. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel General Manager in Cheney, WA
    Current Employee - Hotel General Manager in Cheney, WA
    Recommends
    Positive Outlook

    I have been working at Holiday Inn Express full-time (More than 5 years)

    Pros

    Franchise Support, Small Property, Family Friendly

    Cons

    Benefits in comparison to the market.

  3. "HA!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Saint Louis, MO
    Former Employee - Front Desk Agent in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Holiday Inn Express part-time (Less than a year)

    Pros

    Great guests, regulars are super energetic and friendly, most of the guests tipped nicely, some of the workers were cool.

    Cons

    Horrible management, the main focuses at this place was how many people can you sign up and talking off the guests ears. Also, they were very big on knowing everything about you.

    Advice to Management

    Don’t fire someone just because the person doesn’t want to talk to you all day, most people go to work because they have to work, not to make friends with everyone. Top priority question: are the guests happy when they leave the counter? If the answer is yes, that’s all that matters. Put your personal feelings aside, they don’t matter.


  4. "Recommend!"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Social Media Manager in Santa Barbara, CA
    Current Employee - Social Media Manager in Santa Barbara, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Holiday Inn Express part-time (More than a year)

    Pros

    Great communication. Creative freedom to publish the content I want.

    Cons

    It can get repetitive sometimes.


  5. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Rock Falls, IL
    Current Employee - Front Desk Agent in Rock Falls, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Inn Express part-time (More than a year)

    Pros

    Clean hotel, amazing co-workers, awesome environment!

    Cons

    Awful hours, and no benefits


  6. "Guest Services Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Holiday Inn Express full-time

    Pros

    Professional experience in a healthy environment

    Cons

    Low wages and unpredictable hours


  7. "Night Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Audit in Baytown, TX
    Current Employee - Night Audit in Baytown, TX
    Recommends
    Positive Outlook

    I have been working at Holiday Inn Express full-time (Less than a year)

    Pros

    Relaxed, fun, convenient, effortless , interesting

    Cons

    Only for night owls! Tiring, tedious

  8. "Not an all around bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Holiday Inn Express full-time

    Pros

    Has a great staff team

    Cons

    Management could appreciate staff more.


  9. "Relatively no training, and working alone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Associate in Kingsville, TX
    Former Employee - Front Desk Associate in Kingsville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Holiday Inn Express part-time (More than a year)

    Pros

    Getting to meet so many interesting people

    Cons

    Not enough training
    Had to work nights while going to school during the day
    Minimum wage with very small raises

    Advice to Management

    Spend the extra time training new employees
    Never let new employees work alone at night
    Be upfront about scheduling


  10. "Clean rooms and friendly staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Picayune, MS
    Current Employee - Night Auditor in Picayune, MS
    Recommends
    Neutral Outlook

    I have been working at Holiday Inn Express full-time (More than a year)

    Pros

    The other employees are very friendly and respectful

    Cons

    I don't feel that I get any credit


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