Holiday Inn Express Reviews | Glassdoor

Holiday Inn Express Reviews

Updated May 22, 2017
548 reviews

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Full-time Part-time

3.3
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548 Employee Reviews

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Pros
  • I enjoyed the work and meeting new people everyday (in 24 reviews)

  • Calm, relaxed work environment that is good for all types of employees (in 19 reviews)

Cons
  • Can be pretty boring for front desk during slow seasons (in 29 reviews)

  • no benefits staff does not consistently deliver what I promise (in 27 reviews)

More Pros and Cons

  1. "Guest Relations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Relations Manager in Houghton, MI
    Current Employee - Guest Relations Manager in Houghton, MI
    Recommends
    Positive Outlook

    I have been working at Holiday Inn Express full-time (More than a year)

    Pros

    I love being able to meet new people and give them a good experience in the area.

    Cons

    Working the 3-11 shift greatly minimizes the amount of time you can spend with friends and family.

    Advice to Management

    Treat your employees well, and they will work SO hard for you.


  2. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in New York, NY
    Current Employee - Front Desk Agent in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Holiday Inn Express full-time (More than a year)

    Pros

    flexibility, friendly working environment

    Cons

    no room for growth, short staff have to work long hours


  3. "Grey job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Clerk in Memphis, TN
    Current Employee - Front Desk Clerk in Memphis, TN
    Recommends
    Positive Outlook

    I have been working at Holiday Inn Express full-time (Less than a year)

    Pros

    Friendly, professional place to work

    Cons

    I do not have any this time


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  5. "Front Desk Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front D in Rolla, MO
    Current Employee - Front D in Rolla, MO
    Recommends
    Positive Outlook

    I have been working at Holiday Inn Express part-time (More than a year)

    Pros

    Great boss, flexible hours, clean work environment

    Cons

    guests are often rude. Lots of gossip


  6. "front desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Guest Services in Millington, TN
    Former Employee - Front Desk Guest Services in Millington, TN
    Doesn't Recommend
    Neutral Outlook

    I worked at Holiday Inn Express full-time (Less than a year)

    Pros

    Fun job, owner is nice

    Cons

    Management gossips and will not have your back

    Advice to Management

    Learn what to keep private


  7. "Bussiness Owner A Touch Of Class"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waitress in Gastonia, NC
    Current Employee - Waitress in Gastonia, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Inn Express part-time (Less than a year)

    Pros

    I am a professional cleaner. I've owned & operated my Bussiness over 28 years. Cleaning is my passion. That's why I have always excelled at it

    Cons

    Cleaning has always come first nature for me. I also love to organize, color code & clean things other people find to be impossible to clean. It's some what of a game for me. I totally Love it

    Advice to Management

    Up until 5 years ago I employed on the average 10 people. I personally trained them. I wanted them to know my personal expectations of them. I clean for other people as I clean for my self. I am a bit OCD. I could tell within a short time if they were going to be able to hold up to my standards. If not, I let them go. If so I worked with them with no time limit but until I knew that they knew 100% without a doubt what & how things were to be done. My turn over rate was very little in the 23 years I employed people. I had a huge clientele including builder, individuals, sales offices, model homes, offices, move in & outs. I really can't think of anything I haven't cleaned. I never once got let go from any job


  8. "Great Place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Manager in Arlington, TX
    Current Employee - Front Office Manager in Arlington, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Holiday Inn Express full-time (More than a year)

    Pros

    Each location is individually owned and Operated. Mostly Franchise.
    Because of this although you may adhere to Brand Standards of the IHG Brand, your owner may ask you follow separate protocols within their preference.

    Cons

    Everything is different depending on your area. One of the most common phrases I got was "Other Holiday Inn's don't do this/that".

    Advice to Management

    Brand consistency based on IHG standards is important to follow.


  9. "Great Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeping in Niles, MI
    Current Employee - Housekeeping in Niles, MI
    Recommends
    Positive Outlook

    I have been working at Holiday Inn Express part-time (Less than a year)

    Pros

    Nice coworkers, okay pay but, raises can be obtained if work hard, friendly environment, training is provided, changing environments work wise.

    Cons

    Busy times are back breakers but, if you have a good attitude and know how to work hard you can do it.


  10. "MEHHH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Brownwood, TX
    Current Employee - Front Desk Agent in Brownwood, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Holiday Inn Express part-time (More than 3 years)

    Pros

    Some of the customers are awesome

    Cons

    Terrible management, no salary increases or promotions

    Advice to Management

    Give raises. Value your employees. Don't suck at your job.


  11. "Manager"

    Star Star Star Star Star
    Former Employee - Project Manager in Latham, NY
    Former Employee - Project Manager in Latham, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Holiday Inn Express full-time (More than 5 years)

    Pros

    Great staff. Loved my tegulars.

    Cons

    Terrible ownership does not care about any of his employees

    Advice to Management

    Get out


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