InfoCision Reviews
28% would recommend to a friend
(714 total reviews)
Craig Taylor
35% approve of CEO
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Found 714 of over 729 reviews
Updated Nov 20, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The supervisors are helpful and positive.Also if the weather is bad you don't have to drive to work." (in 27 reviews)
- "Flexible schedule, you put in what you want and can make close to 900 a week if you work amd hit your sales" (in 15 reviews)
- "poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." (in 24 reviews)
- "Managers have no clue what is happening and would rather be Social with other then doing work." (in 12 reviews)
- "Bonuses are competitive and should not be factored into how much you will be paid because they are not easy to acquire." (in 10 reviews)
Ratings by Demographics
This rating reflects the overall rating of InfoCision and is not affected by filters.
- 5.0Oct 7, 2023Customer Service AgentCurrent EmployeeOhio, NY
Pros
Rewards and benefits good life insurance as well
Cons
Be on time and make a sale
- 3.0Oct 24, 2023Anonymous EmployeeCurrent Employee
Pros
Training here is really good Work is pretty independent
Cons
Pay is pretty low tbh
- 4.0Oct 19, 2023Customer Service RepresentativeFormer Employee, more than 1 yearGreen, OH
Pros
Great benefits hours supervisors easy work
Cons
Mentally draining calls not long enough breaks hour unpaid lunch
- 2.0Nov 20, 2023Outbound Call Center RepresentativeFormer EmployeeUnited, WV
Pros
none that i can remember
Cons
Scamming old people out of their money. Soul crushing work.
- 4.0Sep 26, 2023TelemarketerFormer Employee, more than 1 yearAkron, OH
Pros
Nice people , decent schedule options
Cons
Unexpected and uncomfortable religious calls occasionally when that wasn't the call center I was hired to work in.
- 1.0Sep 24, 2023Customer Service RepresentativeCurrent Employee, less than 1 year
Pros
Not sure there are any.
Cons
The company seems to have lost its way. Maybe they had good intentions. Training is horrible. It's like they trying to throw sand in a cup from 10 feet away. Sure, some might land in it, but most will not. Trainers willingly admit that they don't train you well and also admit that they skip training videos/modules just to get you on the phone. Also, the employees make fun of and ridicule callers in the group chats. It's atrocious and rarely are they asked to stop. Also, their lack of protection of people's PII is criminal.
- 1.0Nov 15, 2023Anonymous EmployeeFormer Employee
Pros
They offer some over time
Cons
11$ for the work they require is crazy
- 2.0Jul 12, 2023Customer Service Representative (CSR)Former Employee, less than 1 yearHouston, TX
Pros
Convenient to work from home
Cons
The company is very strict regarding breaks. For instance, if you return from a restroom break 30 seconds after the five minute mark(it is timed), you will receive a warning. Subsequently, two warnings will lead to a strike. Also, if you decide to work here, please note you'll take multiple calls for multiple different companies and are expected to “up-sale” at all times. This can become difficult at time due to customers who are not very patient. Also, if you come across any questions that you cannot answer, the managers are not the best at helping you find the solution. The hourly rate is not worth the mental strain.
1 - 3.0Sep 5, 2023Account ExecFormer EmployeeAkron, OH
Pros
pop machine, parking lot, nice area
Cons
everything else, not stable work environment
- 5.0Sep 2, 2023Telephone MarketerFormer Employee, less than 1 yearGreen, OH
Pros
Cool coworkers Awesome training Great bosses
Cons
Low pay Cold calling Political sales
InfoCision Reviews FAQs
InfoCision has an overall rating of 2.4 out of 5, based on over 729 reviews left anonymously by employees. 28% of employees would recommend working at InfoCision to a friend and 22% have a positive outlook for the business. This rating has decreased by -13% over the last 12 months.
28% of InfoCision employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated InfoCision 2.6 out of 5 for work life balance, 2.4 for culture and values and 2.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at InfoCision to be career development, management, benefits and the cons to be culture, workplace.
