InfoCision Reviews | Glassdoor

InfoCision Reviews

Updated September 8, 2017
284 reviews

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2.5
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InfoCision CEO Craig Taylor
Craig Taylor
122 Ratings

284 Employee Reviews

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Pros
  • Great people to work with who are willing to teach you (in 20 reviews)

  • They offered me a full time position with benefits when no one else had this opportunity available to me (in 13 reviews)

Cons
  • Very low pay compared to industry standards (in 22 reviews)

  • HR said "I DONT WANT NO PEOPLE WHO ARE FROM THE GHETTO WORKING IN MY CALL CENTER" (in 18 reviews)

More Pros and Cons

  1. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InfoCision full-time

    Pros

    Great people to work with who are willing to teach you.

    Cons

    The company is on lower end of pay and was getting rid of many great things to save money


  2. Helpful (5)

    "Info~Prison"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITR in Austintown, OH
    Current Employee - ITR in Austintown, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InfoCision part-time (More than a year)

    Pros

    Wonderful people to work with and very helpful. If not for the coworkers, the rating would be 1 star.

    Cons

    Consider taking two calls at once. One in the left ear and one on the right. They want you to listen attentively while making the computer speak for you. Psychological trauma. Psychotic break.

    Advice to Management

    Does it matter? Would you listen? Unfortunately no on cares as long as you get a credit card, code your calls, don't think, don't speak, clock out on time and b a good little robot. This girl's no robot.

  3. Helpful (1)

    "Administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Akron, OH
    Current Employee - Administrative in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at InfoCision full-time (More than 5 years)

    Pros

    Full time job and decent hours.

    Cons

    If you are not hired in because you are a relative or friend of management, you might as well forget about getting promoted or even taken seriously as a professional. I have worked there for several years and covered medical leaves for people who are promoted when they return to work. When I needed a medical leave my job was only 30% completed when I returned and was cussed at when I went to the supervisor to ask why things were not completed in the manner they should have been. Poor managers who either love or hate you are throughout. Actively looking for another job.

    Advice to Management

    Listen to your educated, professional employees regardless of who they know. You just might learn something from them.


  4. Helpful (2)

    "InfoPrison"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Clerk in Green, OH
    Former Employee - Data Entry Clerk in Green, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InfoCision full-time (More than a year)

    Pros

    There is nothing positive about working for InfoCision.

    Cons

    Terrible pay, and management practices selective enforcement of company rules. Their job ads say office/phone work, you will be forced to agree to do warehouse/light industrial work in order to stay employed there.

    Advice to Management

    Stop lying in your job ads. When someone signs up for sales, data entry, or other office work, that does not mean you can bait-switch these people into factory work settings.


  5. "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Huntington, WV
    Former Employee - CSR2 in Huntington, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at InfoCision full-time (More than a year)

    Pros

    Great advancement opportunities, and pay benefits.

    Cons

    Not a lot of hours, too much down time.

    Advice to Management

    Make sure when assigning Full Time with Flexibility position that the hours are full hours throughout the week.


  6. Helpful (1)

    "Don't work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Sales in Dayton, OH
    Current Employee - Media Sales in Dayton, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at InfoCision full-time (More than a year)

    Pros

    Only good thing is your co-workers. They will build you up on a bad day. These people become your work family.

    Cons

    For the stress of this job the pay is horrible. The bonus system is a joke. You can work your butt off and at payday not be able to buy groceries because your bills took your whole check.

    Advice to Management

    Bonus potential should not be only based on sales. You have alot of great employees who work hard and equally deserve a bonus.


  7. Helpful (2)

    "One of the WORST places I've EVER worked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Huntington, WV
    Former Employee - Customer Service Representative in Huntington, WV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InfoCision full-time (More than a year)

    Pros

    The only Pro to Infocision was the Volunteer Recruitment

    Cons

    You had to wear dress clothes, you couldn't wear sneakers, the break room is a joke, You were forced to follow an ultra-extremist conservative agenda. The management would send you home, denying you your daily hours if you wouldn't go against your rights to not make calls for religious and/or political figures or organizations. The CEO Craig was as fake as the smile on his face, he was commonly referred to as "Captain Fake Bake" amongst the CSI's that worked at the Huntington call center. Thank goodness I woke up, quit and went to Amazon.

    Advice to Management

    Dump the dress code and call Jeff Bezos for help in regards to how you treat your employees.

  8. Helpful (3)

    "They don't care about you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at InfoCision full-time

    Pros

    none. none. none. none. none.

    Cons

    Low pay, highly stressful. I have never seen a company try so hard to appear like they care about their employees, while simultaneously actively screwing them. This goes for supervisors and lower level communicators.


  9. "account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Akron, OH
    Former Employee - Account Manager in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at InfoCision (More than 3 years)

    Pros

    close to home, easy to get to, large facility with workout area

    Cons

    low pay, micro managed, middle of the road benefits

    Advice to Management

    Get it together!


  10. "Communicator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at InfoCision full-time

    Pros

    Able to set own hours

    Cons

    Poor management and unprofessional atmosphere. Moral down with most of co-workers. Chairs not comfortable and never repaired.


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