28% would recommend to a friend
(714 total reviews)
35% approve of CEO
Found 714 of over 729 reviews
Updated Nov 20, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "People are nice and if you need help you just need to ask and someone will help." (in 50 reviews)
- "Work from home was great" (in 48 reviews)
- "The supervisors are helpful and positive.Also if the weather is bad you don't have to drive to work." (in 27 reviews)
- "Flexible hours and able to makeup hours" (in 16 reviews)
- "Flexible schedule, you put in what you want and can make close to 900 a week if you work amd hit your sales" (in 15 reviews)
- "Low pay even after working there for 5 years." (in 73 reviews)
- "Bad training 'classes'" (in 25 reviews)
- "poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it." (in 24 reviews)
- "Managers have no clue what is happening and would rather be Social with other then doing work." (in 12 reviews)
- "Bonuses are competitive and should not be factored into how much you will be paid because they are not easy to acquire." (in 10 reviews)
Ratings by Demographics
This rating reflects the overall rating of InfoCision and is not affected by filters.
- 4.0Oct 19, 2023Customer Service RepresentativeFormer Employee, more than 1 yearGreen, OH
Great benefits hours supervisors easy work
Mentally draining calls not long enough breaks hour unpaid lunch
- 4.0Sep 26, 2023TelemarketerFormer Employee, more than 1 yearAkron, OH
Nice people , decent schedule options
Unexpected and uncomfortable religious calls occasionally when that wasn't the call center I was hired to work in.
- 1.0Sep 24, 2023Customer Service RepresentativeCurrent Employee, less than 1 year
Not sure there are any.
The company seems to have lost its way. Maybe they had good intentions. Training is horrible. It's like they trying to throw sand in a cup from 10 feet away. Sure, some might land in it, but most will not. Trainers willingly admit that they don't train you well and also admit that they skip training videos/modules just to get you on the phone. Also, the employees make fun of and ridicule callers in the group chats. It's atrocious and rarely are they asked to stop. Also, their lack of protection of people's PII is criminal.
- 2.0Jul 12, 2023Customer Service Representative (CSR)Former Employee, less than 1 yearHouston, TX
Convenient to work from home
The company is very strict regarding breaks. For instance, if you return from a restroom break 30 seconds after the five minute mark(it is timed), you will receive a warning. Subsequently, two warnings will lead to a strike. Also, if you decide to work here, please note you'll take multiple calls for multiple different companies and are expected to “up-sale” at all times. This can become difficult at time due to customers who are not very patient. Also, if you come across any questions that you cannot answer, the managers are not the best at helping you find the solution. The hourly rate is not worth the mental strain.1
InfoCision Reviews FAQs
InfoCision has an overall rating of 2.4 out of 5, based on over 729 reviews left anonymously by employees. 28% of employees would recommend working at InfoCision to a friend and 22% have a positive outlook for the business. This rating has decreased by -13% over the last 12 months.
28% of InfoCision employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated InfoCision 2.6 out of 5 for work life balance, 2.4 for culture and values and 2.4 for career opportunities.