Instructure Reviews | Glassdoor

Instructure Reviews

Updated August 7, 2018
137 reviews

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4.4
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Instructure CEO Josh Coates
Josh Coates
119 Ratings

137 Employee Reviews

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Pros
Cons
  • "Growing so fast, sometimes you feel like you're building the plane while it's in the air" (in 10 reviews)

  • "Some of the growing pains you'd expect as a rocket takes off, but we're figuring it out" (in 15 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    Former Employee - Customer Service in Atlanta, GA
    Former Employee - Customer Service in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Instructure (Less than a year)

    Pros

    good entry level spot, good folks

    Cons

    none to think, nice folks

    Advice to Management

    Keep at it!


  2. "Best entry level tech support job out there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Technology L1 in Salt Lake City, UT
    Current Employee - Associate Technology L1 in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than a year)

    Pros

    *Free food
    *Fully paid benefits
    *Amazing associates/management
    *Career opportunities
    *Relaxed environment during off seasons

    Cons

    Like with any tech job that takes live contacts, we need more people to cover them during busy season. Possibly backfill even more people during "seasonal" and if we lose persons during that time, we get to keep them. This is a very small issue though so hardly a con.

    Advice to Management

    Understand the bigger the company gets, the more "call center" policies end up being enforced. PLEASE stay away from it as much as possible. I understand some things are inevitable and will happen eventually, but I've seen too many companies go down due to bad management calls for their employees enforcing restrictive policies. Try to be innovative with new policies and don't take the easy way out just because it "works".

  3. Helpful (3)

    "Instructure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    Insurance, collaboration, brilliant employees, great company!

    Cons

    The very few poor leaders or managers are incredibly toxic to the amazing culture. It’s making me look for another job.

    Advice to Management

    Greatest company I’ve ever been with, and it’s sad to see poor managers with zero experience and vindictive personalities hired on. It’s destroying the culture.


  4. Helpful (1)

    "Great Company - Support Excluded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - L1 Support in Salt Lake City, UT
    Current Employee - L1 Support in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    Great benefits, Free food, Good location, great cohorts.

    I love my coworkers, Instructure is a fun place to work.

    Cons

    The busy seasons are beyond stressful.

    Support is overlooked, overworked and under paid. We're often forgotten in terms of company events and career advancement opportunities.

    I'm not sure what happened but Support is rapidly deteriorating. We're becoming very call center based and micromanagement is creeping in.

    Advice to Management

    Support is the structure that helps keep the customers happy, if support isn't happy things will continue to deteriorate as rapidly as they are.


  5. "Loved Instructure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cottonwood Heights, UT
    Former Employee - Software Engineer in Cottonwood Heights, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Instructure full-time (More than 3 years)

    Pros

    Smart people. Excellent leadership. Strong business.

    Cons

    Long drive to Cottonwood Heights


  6. "A new chapter for Instructure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Director in Salt Lake City, UT
    Former Employee - Regional Director in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Instructure full-time (More than 3 years)

    Pros

    Instructure has grown like crazy over the last 8 years and has put a ton of effort into maintaining a great company culture, despite rapid growth and going public in 2015. Having worked for multiple tech companies, Instructure is about as good as it gets when it comes to office space, benefits, perks, etc.

    There have been a lot of changes over the last few years in leadership at the executive level which brings both good and bad. Essentially a new chapter for the company. Current sales leadership is top notch and I'm confident they will keep things moving in the right direction. I would work for current sales leadership again without hesitation.

    Cons

    Instructure made it's biggest waves in the edu market (higher ed & k12). They are starting to figure things out in the corporate space and there have been some great wins. There is still a lot of work to be done though. Product in corporate has been been a sore spot from the beginning, mainly because they have lacked good leadership and accountability. However, the product team has recently improved leaving most feeling more optimistic.


  7. Helpful (6)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Salt Lake City, UT
    Current Employee - Marketing Manager in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    Good work life ballance, good benefits, good pay

    Cons

    Stopped caring about culture, only care about shareholders and stock price. Laying off people arbitrarily.

    Advice to Management

    For years Instructure was a great place to work. Then they went public. The only thing Instructure cares about anymore is what the shareholders want. The company values have gone out the window, as has any loyalty to employees, which is very unfortunate. They have been laying off people without cause, not based on their job performance, but based on some silly gamble that they are trying to shake things up. It really is a shame. The people I worked with directly are usually great, but upper management only cares about boosting the stock price, you know, gotta get as much money as they can before they bail.
    Pros
    Great work/life balance, good pay and benefits.
    Cons
    They no longer care about their company values or culture, only money.

  8. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (Less than a year)

    Pros

    - Awesome benefits (100% paid healthcare, ESPP, stock options, unlimited PTO, 401K, weekly catered lunches)

    - CEO is very down to earth, which trickles down to the rest of the company. He tells it how it is and his transparency influences everyone at the company.

    Cons

    Not a whole lot to say here... Things can change very fast here, so some people see that as a negative.


  9. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Salt Lake City, UT
    Current Employee - Senior Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    Overall, great company to work for. Leadership believes in trusting employees to using their brain and do what's best for the business. With that comes a certain level of autonomy which makes work fun.

    Cons

    Like other places, there is an undercurrent of politics that seems to be widening.

    Advice to Management

    Be authentic. Minimize back biting or else it will eat away at trust not only with each other but with those you lead.


  10. "Great please to get experience in the legal field"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Advocate in Las Vegas, NV
    Current Employee - Legal Advocate in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    Great benefits (medical, dental and vision). Excellent PTO.

    Cons

    Lack of opportunity for advancement.

    Advice to Management

    Provide more training for support staff not just for attorneys.


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