Instructure Reviews | Glassdoor

Instructure Reviews

Updated December 9, 2018
145 reviews

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4.2
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Instructure CEO Josh Coates
Josh Coates
126 Ratings

Employee Reviews

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Pros
Cons
  • "Growing so fast, sometimes you feel like you're building the plane while it's in the air" (in 10 reviews)

  • "Growing so fast sometimes experience growing pains" (in 18 reviews)

More Pros and Cons

  1. Helpful (3)

    "Happy Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Current Employee - Customer Support in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time

    Pros

    Great office and culture
    Team members and leaders really care about people and want to help others
    This is my first job and I could be wrong, but I imagine Instructure has to be one of the best companies in tech right now. It is a company that focuses on education and we actually use the software we create. I was a Canvas user in school and saw firsthand how great the potential of software is. Now we use Bridge in Instructure and it is so helpful. Especially for someone starting their career and not knowing how to work with others yet.

    The culture is not a hierarchy either. I was in the elevator the other day and the new President of the company stepped in. He just started talking to me and introduced himself. I was impressed at how easy he was to talk to and how down to earth he was. It is a good example of how chill and awesome people are here.

    Cons

    Nothing yet. All is good

    Advice to Management

    Keep being down to earth and accessible. It means a lot to the "newbies"


  2. "Great Benefits & Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Implementation Consultant in Salt Lake City, UT
    Current Employee - Principal Implementation Consultant in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    There are great benefits and other employees are great!

    Cons

    A lot of non-executive management has risen through the ranks, but have very little formal education of how to effectively manage.

    Advice to Management

    Either train your managers on how to be good at Human resource management or hire those already with the experience.

  3. "Great, but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Consultant in Salt Lake City, UT
    Former Employee - Implementation Consultant in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Instructure full-time (Less than a year)

    Pros

    Great work invironment and people

    Cons

    Didnt keep promises to their employees

    Advice to Management

    Take care of emplyees


  4. Helpful (2)

    "Instructure is a company I'm proud to have been a part of!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Director in Salt Lake City, UT
    Former Employee - Regional Director in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Instructure full-time (More than 3 years)

    Pros

    I worked at Instructure for about 4 years, during this time I witnessed so much growth. I saw a privately held company aggressively and successfully make the IPO dream a reality. I learned from many leaders and mentors who I'll hold close to my network indefinitely and I saw growth in my own career in ways I could not have imagined. This is a company I always felt great working for, a company I was proud to advocate for on the sales side and a mission I truly believed in. I probably would have continued to work here for years to come, but an opportunity that aligned with my long term career vision came up in a different city.

    Cons

    It's the nature of businesses at this level of maturity, but turnover/attrition can be a challenge. It challenges the culture and can impede on the vision/direction of teams. I felt this with the change of many sales leaders over the years, different styles and approaches. It's not wrong with the changing of the guard we also need to find ways to maintain consistency.

    Advice to Management

    With rapid growth comes growing pains, not to the fault of Instructure but just the nature of YoY growth and managing expectations from multiple stakeholders. I believe the people in place now are the right individuals to drive things forward. I would just encourage leadership to keep close to the ground where the day to day happens before making large and widespread decisions that have long term implications.

    Also continue to focus on K-12, it's a powerful vertical and our brand is here is well loved across the nation! This is meaningful work!


  5. "Great Benefits, Excellent Work Life Balance, Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Salt Lake City, UT
    Current Employee - Customer Success Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 5 years)

    Pros

    Top Notch Benefits
    Work Life Balance top notch
    Good people.

    Cons

    transitioned from a start up to a corporation with all that entails.


  6. "UX Design Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - User Experience Design Intern in Cottonwood Heights, UT
    Current Employee - User Experience Design Intern in Cottonwood Heights, UT
    Recommends
    No opinion of CEO

    I have been working at Instructure full-time (Less than a year)

    Pros

    They treat me like I'm a full-time employee rather than an intern. Great culture, everyone is friendly and very helpful. I felt very welcomed. I'm able to work from home when I need to.

    Cons

    I have no cons so far.


  7. "International Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Product Manager in Salt Lake City, UT
    Current Employee - International Product Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than a year)

    Pros

    Great company culture that is very inclusive and transparent.

    Cons

    Typical growing pains associated with high growth companies with onboarding processes.

  8. Helpful (1)

    "Great company"

    StarStarStarStarStar
    Former Employee - Customer Service in Atlanta, GA
    Former Employee - Customer Service in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Instructure (Less than a year)

    Pros

    good entry level spot, good folks

    Cons

    none to think, nice folks

    Advice to Management

    Keep at it!


  9. Helpful (6)

    "Great Company - Support Excluded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - L1 Support in Salt Lake City, UT
    Current Employee - L1 Support in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    Great benefits, Free food, Good location, great cohorts.

    I love my coworkers, Instructure is a fun place to work.

    Cons

    The busy seasons are beyond stressful.

    Support is overlooked, overworked and under paid. We're often forgotten in terms of company events and career advancement opportunities.

    I'm not sure what happened but Support is rapidly deteriorating. We're becoming very call center based and micromanagement is creeping in.

    Advice to Management

    Support is the structure that helps keep the customers happy, if support isn't happy things will continue to deteriorate as rapidly as they are.


  10. Helpful (1)

    "Best entry level tech support job out there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Technology L1 in Salt Lake City, UT
    Current Employee - Associate Technology L1 in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than a year)

    Pros

    *Free food
    *Fully paid benefits
    *Amazing associates/management
    *Career opportunities
    *Relaxed environment during off seasons

    Cons

    Like with any tech job that takes live contacts, we need more people to cover them during busy season. Possibly backfill even more people during "seasonal" and if we lose persons during that time, we get to keep them. This is a very small issue though so hardly a con.

    Advice to Management

    Understand the bigger the company gets, the more "call center" policies end up being enforced. PLEASE stay away from it as much as possible. I understand some things are inevitable and will happen eventually, but I've seen too many companies go down due to bad management calls for their employees enforcing restrictive policies. Try to be innovative with new policies and don't take the easy way out just because it "works".