Instructure Reviews | Glassdoor

Instructure Reviews

Updated November 10, 2017
109 reviews

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4.4
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Instructure CEO Josh Coates
Josh Coates
94 Ratings

109 Employee Reviews

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Pros
  • Work life balance is good, people assume positive intent and we all work as a team - there is no blame game (in 13 reviews)

  • Great product, great leadership, great culture (in 19 reviews)

Cons
  • Because the company is growing at such a fast rate I feel like sometimes I take on more projects than normally would given to one person (in 8 reviews)

  • However, there are some growing pains with figuring out the new norm and hitting profitability (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Regional Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Director in Salt Lake City, UT
    Current Employee - Regional Director in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    Incredible culture, work/life balance, and product innovation. Instructure truly is a company that understands easy-to-use technology is vital to the acquisition and retention of customers. Plus, just as much emphasis is maintained on the customer experience post-sale and leveraging the Community to ensure relevant innovation. Leadership is open and willing to listen if there is a better way. Benefits and pay match the industry norm with things like paid healthcare, HSA contributions, gym reimbursement, stock options, open PTO, etc.

    Cons

    While now a public company, culture remains important to Instructure. However, there are some growing pains with figuring out the new norm and hitting profitability. Still, leadership does a great job keeping employees informed, happy, and invested in the future.

    Advice to Management

    Continue the culture of transparency and support. Be sure to provide feedback and praise to employees and focus on career development.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Approves of CEO

    I worked at Instructure full-time (More than a year)

    Pros

    I was a remote employee at Instructure pre IPO. It had a great culture, people and products.

    Cons

    None. One of the best placed I worked.

    Advice to Management

    Great employees are the heart and soul of a company. As business needs change make an effort to retain talent in new roles.

  3. Helpful (1)

    "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Salt Lake City, UT
    Current Employee - Account Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than a year)

    Pros

    excellent benefits, very understanding culture, people are laid back but diligent.

    Cons

    none, its as good as you can hope for.


  4. Helpful (1)

    "CSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development Representative in Salt Lake City, UT
    Current Employee - Market Development Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 5 years)

    Pros

    Amazing, smart, capable team members. Open and transparent company culture. All of the benefits and perks you can think of!

    Cons

    Not as much upward potential as I would like

    Advice to Management

    Continue to trust in your team members and give them the autonomy to prove themselves


  5. "Best company I've ever worked for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - L1 Tech Support Engineer in Cottonwood Heights, UT
    Former Employee - L1 Tech Support Engineer in Cottonwood Heights, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Instructure full-time (More than a year)

    Pros

    Amazing benefits, relaxed work environment (not your typical office), food and drinks stocked up in each kitchenette (2 on every floor) up for grabs, as well as frequently catered meals for employees, and fun-loving attitude amongst all of management.

    Cons

    Don't expect any kind of pay raise for having worked there 90 days / 1 year / whatever, but there are other benefits that kick in after 1 year or 2 years which make up for it.

    Advice to Management

    Make benefits information more easily accessible and understandable.


  6. "Customer Success Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Salt Lake City, UT
    Current Employee - Customer Success Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    Working with the best and the brightest! The team members and mission of the company make it all worthwhile.

    Cons

    Reliance on third-party vendors and Partners to resolve some bug issues and integrations can sometimes make a CSM feel a little helpless.

    Advice to Management

    Continue to listen to the customers to drive Product Development. Have tighter communication and processes for Product working with CSMs to make sure the voice of the customer is heard clearly


  7. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Salt Lake City, UT
    Former Employee - Engineer in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Instructure full-time (More than a year)

    Pros

    Great people and great culture

    Cons

    none i can think of.

  8. Helpful (2)

    "Work hard, get promoted, repeat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Someone In Product in Salt Lake City, UT
    Current Employee - Someone In Product in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    My first tech job was at Instructure and I've been able to carve a path out that works for me. I feel respected, listened to, and honestly believe that if you work hard, you can move up.

    * Work-life balance
    * Flex-schedule (if kids are sick, work from home if needed)
    * Never been refused when asking for PTO
    * Stock options
    * Fully compensated healthcare
    * FSA for dependent care
    * Products you can be passionate about
    * They say that education is required on the job postings, but if you can demonstrate experience they don't care
    * Management cares about your ability to feel like you are building a real career

    Cons

    * Base salary compensation is somewhat lacking compared to other SASS companies and management tries to justify it by talking about how amazing the benefits are
    * Not all positions will share my sense of being able to move up
    * They've maintained culture pretty well as we grow, but there are growing challenges as with any company this size
    * With growth, we are

    Advice to Management

    Keep listening to and empowering your employees. When you trust us, we can accomplish amazing things.

    Ensure that we are scaling our culture, training, and hiring. We should not lower the bar on who we hire as the pool of good employees shrinks.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Manager Team Lead in Salt Lake City, UT
    Current Employee - Account Development Manager Team Lead in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than 3 years)

    Pros

    Definitely a reason that its one of the top Saas companies in the US. Great product, great leadership, great culture.

    Cons

    Worries of becoming complacent because we have been doing so well, but management seems to deal with problems well when they come up.

    Advice to Management

    Keep innovating and keep paying attention to changes


  10. "Best Company I've worked for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Director in Salt Lake City, UT
    Current Employee - Regional Sales Director in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instructure full-time (More than a year)

    Pros

    Great Culture, Benefits, and People.

    Cons

    Constant change, not a bad thing but lots of changes...

    Advice to Management

    Despite the different roles and departments, culture should be constant.


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