Jackson Hewitt Reviews | Glassdoor

Jackson Hewitt Reviews

Updated January 16, 2019
634 reviews

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3.7
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Alan Ferber
40 Ratings

Employee Reviews

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Pros
  • "learned a lot and office manager was great" (in 22 reviews)

  • "This is a fast paced job with flexible hours, great for someone who needs seasonal work" (in 42 reviews)

Cons
  • "Low pay, no employee empowerment" (in 41 reviews)

  • "Many jobs available are as a tax preparer which is seasonal work" (in 23 reviews)

More Pros and Cons

  1. "Recruiter"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Jackson Hewitt full-time (Less than a year)

    Pros

    work from home option is great

    Cons

    No benefits or paid time off


  2. "Tax Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at Jackson Hewitt part-time (Less than a year)

    Pros

    Good company with opportunity to be exposed to different people

    Cons

    Very diverse and wont allow people relationship

    Advice to Management

    To review structure and improve inter relationship

  3. "Tax preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Harrisburg, IL
    Current Employee - Tax Preparer in Harrisburg, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Jackson Hewitt part-time (Less than a year)

    Pros

    Career advances, bonuses ,due diligence, clean,friendly environment

    Cons

    Part time seasonal,not enough hours or position avail,

    Advice to Management

    More hands on training during tax school,more hours for ones who want to work


  4. "Tax Prep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Associate in Rochester, NY
    Current Employee - Tax Associate in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt part-time (Less than a year)

    Pros

    Flexible hours and flexible training

    Cons

    None so far for me


  5. Helpful (1)

    "Employees beware!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer in Kankakee, IL
    Former Employee - Tax Preparer in Kankakee, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Jackson Hewitt part-time (More than a year)

    Pros

    Flexible hours, manager fairly kind and knows taxes and managers a few offices for owner cities all over

    Cons

    Owner had manager spread thin managing many offices in several towns scattered all over, training was poor, company expects their hires to first complete online mandatory modules which are unpaid classes and I worked for other tax companies and know taxes well, this is first time ever had to train on my own time and then take classes and tests to be hired before being employed. They expect employees learn their company procedures before hired, training was vague, their software Profiler often is confusing tomise and navigate, their pay is low, they charge refund advance and refund loan advance fees that are high and some have high interest rates; clients charged high tax prep fees. Refund advanced before Christmas is a busy time, as well as peak in Feb, no breaks or lunches

    Advice to Management

    Train employees better, paid training, train hands on, work with new employees before setting them to work all alone, train employees as some don’t know
    Taxes that well, higher pay, breaks and lunch necessary!


  6. "Taxpreparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Tax Preparer in Waterbury, CT
    Current Employee - Tax Preparer in Waterbury, CT
    Recommends
    Approves of CEO

    I have been working at Jackson Hewitt part-time (More than 5 years)

    Pros

    Working with customer understand new tax laws and get the most out of the refund every year.

    Cons

    Returning employee get paid less and newer employees get paid more.

    Advice to Management

    It would be nice for returning employees that has been with the company for years get paid more.


  7. "good company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt part-time

    Pros

    good work culture and experience with this company

    Cons

    short stay due to season tax work, and low compensation

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time

    Pros

    It makes people happy cash

    Cons

    People can be too stupid


  9. "Good job if you like selling over priced debit cards for tax advances"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Preparer in Sarasota, FL
    Current Employee - Preparer in Sarasota, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Jackson Hewitt part-time (Less than a year)

    Pros

    The staff is nice, but grossly under paid.

    Cons

    They teach you very basic tax prep, but the job they don't tell you about is selling American Express debit cards for advance refunds with heavy fees AND loans for some obscure bank. APR rates for the loans are 30+ per cent. Working people on tight budgets have no choice but get this predetory rates. Disgusting. Overpriced tax prep fees, too. Undercovver tv reporter would have a field day.

    Advice to Management

    How can you sleep at night with the rip-off fees for tax return advances for the working people?


  10. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tax Preparer in Miami, FL
    Former Employee - Seasonal Tax Preparer in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt part-time (More than 8 years)

    Pros

    Flexible scheduling, helpful coworkers

    Cons

    No benefits, they don't pay well