Jackson Hewitt Reviews | Glassdoor

Jackson Hewitt Reviews

Updated February 17, 2017
464 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Approve of CEO
Jackson Hewitt CEO David P. Prokupek
David P. Prokupek
65 Ratings

464 Employee Reviews

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Pros
  • Great people to work with and learned a lot about tax law (in 19 reviews)

  • Flexible hours and management is employee friendly (in 36 reviews)

Cons
  • only a seasonal job with no benefits and low pay (in 31 reviews)

  • seasonal job only and no benefits afterwords (in 17 reviews)

More Pros and Cons

  1. "It's not bad but they could honor seniority more."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Income Tax Prepare in De Soto, MO
    Current Employee - Income Tax Prepare in De Soto, MO
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Jackson Hewitt part-time (More than a year)

    Pros

    Atmosphere that encourages constant learning. Free training and education. This job can lead to other opportunities. Great for entry level applicants

    Cons

    They will prepare returns they know are fraud and you have to if you want to stay employed. and they don't provide management with enough support for issues other than tax law.

    Advice to Management

    Have secret shoppers come get there taxes done and share experiences with owners and employees.


  2. Helpful (1)

    "The best seasonal job EVER!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Fort Smith, AR
    Current Employee - Tax Preparer in Fort Smith, AR

    I have been working at Jackson Hewitt part-time (More than a year)

    Pros

    Well if you're in the business for customer service and making people happy, being a tax preparer for Jackson Hewitt is definitely the job to have. There's nothing like letting people know that the government is giving them thousands of dollars in federal refunds that will brighten someones day.

    Cons

    There's also those few bad customers that complain about filing fees and having to pay in to the government, but hey....refile that W4 worksheet and let the IRS take out some extra cash from federal, and everything will be groovy.

    Advice to Management

    I think the current management is great. Just a few tips for when training class rolls around again next year. Please have someone that actually knows what they're doing teach the clash, so your future little bumble bees can actually learn a dang thang. Just saying.


  3. "Tax Preparer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Midland, TX
    Current Employee - Tax Preparer in Midland, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (Less than a year)

    Pros

    Flexible schedule, great hours to work

    Cons

    It is only seasonal work

    Advice to Management

    Great management


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  5. "Tax Preparer"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jackson Hewitt part-time

    Pros

    Flexible hours, close to home, hourly wage and commission, meeting new people

    Cons

    Not enough hours, somethings are disorganized


  6. "work for JH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Tax Preparer
    Current Employee - Seasonal Tax Preparer
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (More than 10 years)

    Pros

    the clients that you have and retain throughout the years.

    Cons

    the pay. the lack of organization. the lack of staff support.

    Advice to Management

    have EVERYONE who works for us take a basic tax class......also stop calling so much to clients they hate that.


  7. "Labour, Sales, Assistant, Health"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Malvern, AR
    Current Employee - Tax Preparer in Malvern, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Jackson Hewitt full-time (More than a year)

    Pros

    interaction with clients and helping them understand whats going on with there taxex

    Cons

    People would get vulgar and also the advance cards didn't load as the garuenntee


  8. "Very comprehensive training!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Tax Preparer in Astoria, NY
    Current Employee - Seasonal Tax Preparer in Astoria, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt full-time (Less than a year)

    Pros

    This company offers paid training and free comprehensive tax classes to ensure their new preparers are ready for the job

    Bonus of 5% of your total sales

    Cons

    None that I can think of

    Advice to Management

    Keep being great


  9. "Tax Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer in Oak Brook, IL
    Former Employee - Tax Preparer in Oak Brook, IL
    Recommends

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    flexible timing and fast pace learning experience

    Cons

    seasonal job only and no benefits afterwords


  10. Helpful (2)

    "Nice company~Rude and nasty customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Care Specialist in Virginia Beach, VA
    Current Employee - Client Care Specialist in Virginia Beach, VA
    Doesn't Recommend
    Approves of CEO

    I have been working at Jackson Hewitt part-time (Less than a year)

    Pros

    Nice team of co workers and I get to work from home. Lots of work during tax season.

    Cons

    These are the most rude, mean and nasty customers that I have ever had to deal with in my 5+ years of working customer service.

    Advice to Management

    Bring on more agents "before" the phones get busy to reduce the stress of back to back calls. No time to catch your breath and most days are 8 or 9 hours.


  11. Helpful (1)

    "they didnt have enough training. Felt as if i had to learn out on my own"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    scheduling was always a plus but at the same time it was so stressful still took a while

    Cons

    NOt enough training i felt uneducated and worried i was going to give the customer the wrong information

    Advice to Management

    train if you want your workers to represent you the best they can if they dintt onow their job then what do they know bout you



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