Jackson Hewitt Reviews | Glassdoor

Jackson Hewitt Reviews

Updated August 15, 2018
609 reviews

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3.7
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Alan Ferber
33 Ratings

609 Employee Reviews

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Pros
  • "learned a lot and office manager was great" (in 22 reviews)

  • "This is a fast paced job with flexible hours, great for someone who needs seasonal work" (in 40 reviews)

Cons
  • "I liked the job enough, but I wouldn't return next season due to the low pay" (in 39 reviews)

  • "Many jobs available are as a tax preparer which is seasonal work" (in 23 reviews)

More Pros and Cons

  1. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jackson Hewitt full-time

    Pros

    They were well trained and workers were very nice.

    Cons

    i honestly do not have any cons.


  2. "Tax preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Associate in Tacoma, WA
    Former Employee - Tax Associate in Tacoma, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    Great training, initial and ongoing. Flexible working hours.

    Cons

    Short tax season so it’s temp.

  3. "Tax preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Jackson Hewitt part-time

    Pros

    Great hours and knowledge accumulation

    Cons

    Poor pay and unproffesionalism by management


  4. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Jackson Hewitt full-time

    Pros

    Great place to work and you can make your own hours.

    Cons

    Depending on the place you work you may have to travel to get additional hours.


  5. "Hard work pays off!"

    StarStarStarStarStar
    Former Employee - Tax Preparer in Long Beach, CA
    Former Employee - Tax Preparer in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jackson Hewitt part-time (More than 8 years)

    Pros

    Clients are the best. Bosses are the best. Co-workers are the best. It is a fun atmosphere. Hard work pays off.

    Cons

    No cons. I loved this job.


  6. "Good experience, poor pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    Good source of practical tax prep experience

    Cons

    They don't pay their preparers nearly enough.

    Advice to Management

    Pay your preparers.


  7. "Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt part-time (More than 8 years)

    Pros

    Very flexible with time, great company to work for.

    Cons

    At time customers are very demanding.

  8. "Tax Preparer 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Recommends

    I worked at Jackson Hewitt full-time

    Pros

    Bonuses for hard work, flexibility, free continuing education

    Cons

    Pressure to sell products some of which were not quality, prices were always changing due to promotions


  9. "Do not expect to get paid for working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Representative in Phoenix, AZ
    Former Employee - Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    You are given access to valuable Tax Education materials (which you have to pay Jackson Hewitt for)

    Cons

    I took a part-time job with Jackson Hewitt in addition to my full-time job. I received calls multiple times a day every day from Jackson Hewitt with emergencies where I "had to come in" because someone did not show up. I had to explain repeatedly each day that I couldn't just leave my full-time job to people who implied I would get fired if I come in whenever they needed someone. When I did work extra hours after my regular job I found out you do not get paid for this time (often the employee you are covering gets paid instead). I was able to get paid for some of these hours but you need to make sure you have ironclad proof (not just a computer clock in, notes in the computer on returns you worked etc). You need to get a recording of the supervisor who called you in and take recordings throughout your shift and get written statements signed that you are working at a specific location for a specific number of extra hours. You will need to submit this to multiple people who will lose all of it at least 5 times. These people will repeatedly tell you that they know you didn't work this time and that you never emailed them any documentation (even when you are talking to them in person and can physically point to emails in a sent folder). Most employees were shorted hours for their regular shift as well every single pay period and you have to spend hours and hours getting this corrected. All employees are promised bonuses for the number of returns worked but no one I know has received one. Several locations did not have working bathrooms and employees were told they would have to pee in a sink or hold it. If your office is busy you will be expected to work thru lunch and breaks (you will not be paid for the lunch time even if you are specifically required by your supervisor to work thru it). All of the equipment is old, expect to do constant repairs yourself. Frequently the person who is supposed to open a location will no call/no show-you will most likely have to wait outside of a locked office for an hour or two until someone else with a key drives over (you will not be paid for this time even if you are on shift and are required to wait outside the entire time). You will be expected to wait outside to deal with any customers who have appointments (and if a customer files any complaint regarding the office being locked you will be written up for it even thou you were on time and had no way to get in the office).

    Advice to Management

    Train supervisors and require them to show up for work. Most of the supervisors I worked with were first year employees with no prior management experience who had taken less tax courses then I had. Supervisors frequently were late (even if they were the one opening the office) and were unwilling to take clients (even when employees were several clients deep)

    Pay your employees for time worked (this is legally required)

    Invest in your offices. So many of the offices do not even have a working toilet. Broken vacuums, broken printers, slow computers, dead scanners seem to be normal.

    Come up with guidelines for writing people up. For example, if the person who is supposed to open the office is 2 hours late and you are on time, waiting outside and notify Jackson Hewitt immediately that they have not shown up yet. This is not a good reason to write up the employee who was on time and per your instructions waited outside dealing with angry customers to try to mollify the situation..


  10. "Mostly data entry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer
    Former Employee - Tax Preparer

    I worked at Jackson Hewitt part-time (More than a year)

    Pros

    It was an easy job.

    Cons

    No growth. Company does not really care about customer.


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