Jackson Hewitt Reviews | Glassdoor

Jackson Hewitt Reviews

Updated March 4, 2019
645 reviews

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3.6
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Alan Ferber
42 Ratings

Employee Reviews

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Pros
  • "This is a fast paced job with flexible hours, great for someone who needs seasonal work" (in 42 reviews)

  • "Flexible schedule with requested days off for spending time with your family" (in 40 reviews)

Cons
  • "Low pay, no employee empowerment" (in 41 reviews)

  • "Many jobs available are as a tax preparer which is seasonal work" (in 23 reviews)

More Pros and Cons

  1. "Good workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Tax Preparer in Rochelle, IL
    Current Employee - Seasonal Tax Preparer in Rochelle, IL
    Recommends
    Positive Outlook

    I have been working at Jackson Hewitt part-time (More than a year)

    Pros

    Good hours, love the people I meet

    Cons

    Some downtime, but can be used to do more training to keep up with ever changing laws


  2. "Laid back & relaxed. Easy Money!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Jasper, AL
    Current Employee - Tax Preparer in Jasper, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Jackson Hewitt full-time (Less than a year)

    Pros

    great work/life balance & they will work around your schedule, easy desk job, free tax prep for employees

    Cons

    Walmart kiosk workers work alone, can get boring if you have no customers, pay isn't great

    Advice to Management

    Don't just throw your new employees up in the Walmart kiosk alone & expect them to just wing it & get it right. Make sure you are clear during the hiring process about where they will be working, what their pay rate will be, when pay day is.....etc. etc.

  3. "Torn!!! Confused!!!! Frustrated!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Tax Preparer
    Current Employee - Seasonal Tax Preparer

    I have been working at Jackson Hewitt part-time (More than a year)

    Pros

    Never dull. Seasonal, Work independently

    Cons

    Management looks at numbers, the right hand doesn't know what the left hand is doing. Taking the employee's for granted. No or little training. No ownership of mistakes.

    Advice to Management

    No connection with customers, economic area, to much emphasis on NPS scores $$$$, and not on social, economical situation of the area. Disconnected.


  4. "Seasonal Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager/Tax Preparer
    Former Employee - Office Manager/Tax Preparer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt full-time (More than 8 years)

    Pros

    Office environment with great clientele

    Cons

    Most employees are seasonal with inconsistent working hours due to high stress placed on the productivity of the office. This many times resulted in office managers being forced to cut the hours of preparers during the middle of the season and having to work those hours themselves. For preparers it resulted in lots of hours in January and the first part of February, little to no hours late February and March, and lot of hours in April till the filing deadline.

    Advice to Management

    Allow for consistent hours for both the Preparers and Office Managers throughout the season. Also be more compassionate to unpredictable life events (i.e. illness)


  5. Helpful (1)

    "1st year Seasonal Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Tax Preparer in Denver, CO
    Current Employee - Seasonal Tax Preparer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jackson Hewitt part-time (Less than a year)

    Pros

    Very flexible work schedule. You basically work as little or as much as you want.

    Cons

    Not a lot of direction and/or communication on procedures.

    Advice to Management

    A "How-to" manual or job shadowing before starting to prepare taxes would be very helpful!


  6. "Tax Prep position"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in New Brunswick, NJ
    Current Employee - Anonymous Employee in New Brunswick, NJ

    I have been working at Jackson Hewitt part-time (Less than a year)

    Pros

    Interesting work, you get to meet all sorts of people

    Cons

    Too much downtime between clients
    Low pay

    Advice to Management

    Increase pay


  7. "Great company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Prep in Brooklyn, NY
    Former Employee - Tax Prep in Brooklyn, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jackson Hewitt full-time (More than 3 years)

    Pros

    Flexible and you meet alot of people.

    Cons

    wages was low compared to other tax companies

    Advice to Management

    increase wages

  8. "Good part time work"

    StarStarStarStarStar
    Former Employee - Tax Preparer in Greenville, SC
    Former Employee - Tax Preparer in Greenville, SC

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    Way to make extra cash

    Cons

    Can be somewhat mundane work


  9. "It's ok"

    StarStarStarStarStar
    Former Employee - Seasonal Tax Preparer
    Former Employee - Seasonal Tax Preparer
    Doesn't Recommend

    I worked at Jackson Hewitt part-time (Less than a year)

    Pros

    They offer a lot of training

    Cons

    Lots of unpaid training for a very temporary job


  10. "Horrible pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Tax Preparer
    Current Employee - Seasonal Tax Preparer

    I have been working at Jackson Hewitt full-time (More than a year)

    Pros

    Helping individuals file their taxes

    Cons

    Pay and benefits are not good!

    Advice to Management

    Offer more incentives along with better pay