MuleSoft Reviews

Updated May 5, 2020

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4.4
85%
Recommend to a Friend
93%
Approve of CEO
MuleSoft President & CEO Greg Schott
Greg Schott
198 Ratings
Pros
  • "lots of great people still within the company; truly some of the most talented I've worked with in my career(in 19 reviews)

  • "Strong, smart people who really care(in 18 reviews)

Cons
  • "No work life balance made it tough some times(in 27 reviews)

  • "This job is not a 9-5 and is very challenging(in 17 reviews)

More Pros and Cons
  1. "Solid A+ company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director SI Partnerships in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at MuleSoft full-time for more than 3 years

    Pros

    good compensation, good culture and ethics, good benefits

    Cons

    No work life balance made it tough some times

    MuleSoft2020-05-05
  2. "Great culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Lead in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MuleSoft full-time for more than a year

    Pros

    Winning culture + extremely high caliber group of people.

    Cons

    Need to figure out how they GTM with Salesforce

    MuleSoft2020-03-30
  3. "Great place, but buckle up and take your vitamins!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Success Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MuleSoft full-time for more than a year

    Pros

    - Excellent potential to make a lot of money for top performers - Market opportunity is growing by the minute - Incredible culture (despite Salesforce acquisition) - Even better people; hands down the smartest, most driven, and best tech workforce - No hint of politics or hidden agendas; everybody just does what it takes

    Cons

    - Salesforce acquisition has induced bureaucracy and decision lag - Culture is evolving towards the rest of Salesforce - Incredibly complex and complicated technology - Some weak benefits when compared to other top-tier tech companies

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    MuleSoft2020-02-04
  4. "One of the best jobs I ever held"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MuleSoft full-time for more than 3 years

    Pros

    - Very smart people all around you - Outcome focussed teams always figuring out ways and collaborating to get things done - Open and transparent culture. Leadership provides a continuous stream of high-quality communications on strategy, direction, accomplishments and changes - Very structured and thoughtful approach to how each team operates and tremendous cross-team collaboration - Internal mobility, focus on diversity (and results), continuous learning, recognition and rewards are all pretty strong areas - Compensation is fair (and I believe on-par with Industry). Great growth opportunities - Highly customer focussed

    Cons

    (*Some of these are purely a result of scaling challenges versus flawed strategy or lack of operational excellence or lack/failure of leadership) - Process maturity needs improvement (although getting better every year) - Interaction with Product remains low (eg: Visibility into Product roadmap is low, control over roadmap, quality, schedule is low -- sometimes it feels Product does whatever they want to do, although they remain very customer-centric) - Only a few account execs are able to establish relationships with execs, have periodic engagement and sell/articulate value -- so CS has to play a larger role (which for learning and development of CS is great but comes in the way of scaling) - Too much focus on "creating" playbooks versus running the plays (lot of theory, frameworks peddled, but not enough maturity in "making it real") - That customer success is not just responsibility of one team but everyone is yet to be internalized - Product support and documentation needs to be improved massively. The knowledge people inside the company have needs to get out so that customers can improve their knowledge/skills - No concept of LTV/CAC - so they continue to run after customers who are not a good fit, and are a drain on resources. - Open Office/Hoteling sucks completely.

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    MuleSoft2020-01-25
  5. Helpful (1)

    "Bad place to start your career"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Development Representative 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MuleSoft full-time for more than a year

    Pros

    - good perks and pay - part of Salesforce, well-known company - good people on teams

    Cons

    Grew too much too fast and management is very poor at advocating for their team members. The promotion system is highly flawed and hard work goes unnoticed and without reward. The AD role was positioned as something very different than it actually is (sold as a consultant role) which leaves a lack of mental stimulation in the role but comes with all the stress you would expect. This company slows down your career progression with bureaucracy.

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    MuleSoft2020-02-05
  6. "Very good job"

    5.0
    Current Employee - Account Development Representative in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at MuleSoft full-time for more than a year

    Pros

    Pays well, surrounded by highly educated people, cutting edge technology

    Cons

    No power, difficult to hit quota,

    Continue reading
    MuleSoft2019-11-07
  7. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Consultant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MuleSoft full-time for less than a year

    Pros

    Amazing team and great company

    Cons

    Merger with Salesforce has slow down tree startup culture

    MuleSoft2019-11-04
  8. Helpful (3)

    "Incredible training & caliber of coworkers but ruinous for your mental and physical well being"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Development Representative 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at MuleSoft full-time for more than a year

    Pros

    Best in class training - will set you up for success in any role, truly one of a kind. If you are early in career this will be huge. Highest caliber of people will push you. Highest pay you'll get as an SDR

    Cons

    Working at Mule is life on hard mode. Unparalleled intensity during the day and in this role specifically, that stress bleeds into the rest of your life inevitably. Slow career advancement despite what they tell you, 2 years realistically in AD

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    MuleSoft2019-10-28
  9. Helpful (1)

    "The Great & Wonderful MuleSoft"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Director 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at MuleSoft full-time for less than a year

    Pros

    The People. amazing. everyone of them. Just do what it takes, have fun, enjoy each other and bring your whole self to work

    Cons

    Lots of small issues starting to pop up that point to a definite culture shift AFTER the Salesforce acquisition AND the departure of our CEO. Not sure that Simon is a great CEO to work for and may be more of a corporate 'yes man'. Time will tell but the trajectory has definitely changed with Simon's arrival at the helm.

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    MuleSoft2019-09-26
  10. Helpful (1)

    "VERY Unhealthy Environment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MuleSoft full-time for less than a year

    Pros

    You're a part of Salesforce Pushed to your limits of learning

    Cons

    A very pessimistic sales culture Unhealthy pressure to put yourself behind the success of the company Internal politics that deters you from doing your job Radical Candor comes off as being told to "Be aggressive" No flexibility or independence (micro-management)

    Continue reading
    MuleSoft2019-10-24
Found 250 reviews