MuleSoft Reviews | Glassdoor

MuleSoft Reviews

Updated March 21, 2019
223 reviews

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4.2
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MuleSoft President & CEO Greg Schott
Greg Schott
170 Ratings

Employee Reviews

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Pros
  • "I realize saying a company has great people is subjective, but the more people I grow to know at this company, the more I love it" (in 17 reviews)

  • "Strong, smart people who really care" (in 16 reviews)

Cons
  • "work-life balance is all on you" (in 22 reviews)

  • "Not a 9-5 -- this is a high growth company & the best teammates are committed to the company fully" (in 15 reviews)

More Pros and Cons

  1. "People are great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MuleSoft full-time

    Pros

    People are all incredibly talented and smart. Push you and challenge you to be better

    Cons

    Work life balance is challenging


  2. Helpful (2)

    "Interesting first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development
    Current Employee - Account Development
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at MuleSoft full-time

    Pros

    cool product, good people, good training program for intro sales

    Cons

    no growth into other areas regardless of your performance. Management doesn't have any actual sales experience. You do cool work but you are a glorified meeting booker at the end of the day. Comp has been cut down where you are pumping and dumping poor quality opps. A lot of your success is luck of the draw depending on account executives you are aligned with and patch. A lot of politics now especially with Salesforce breathing down Mulesofts neck.

    Advice to Management

    get management with actual sales experience. Don't say professional development is a priority when clearly the goal is to keep you in role and extract max value out of you till you realize there is no end

  3. "No work/life balance, takes advantage of young people who don't know better, management doesn't care about your success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Development Representative
    Former Employee - Account Development Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MuleSoft full-time (More than a year)

    Pros

    the food pantry is good

    Cons

    The account development role should be retitled 'glorified meeting booker.' The other roles in the company don't take 95% of the ADRs seriously, so ADRs try to compensate for that internally by pumping themselves up internally with illusions of grandeur and trying to convince themselves that they're making an impact at the company.
    -Pair that with getting guilt tripped by management for being in the office less than 10 hours a day. The sad thing is that management and the rest of the company knows that most new hires are straight out of college and don't know any better, so they take advantage of them and work ADRs like dogs not knowing what a normal work environment is.
    - All of management is a few years out of college as well (MuleSoft is the only company they've ever worked for), so not only do they not know how to manage, and end up poorly managing and falling short of transparency with their new hires, but the field sales organization and upper management doesn't take them seriously either.
    - They keep regurgitating the importance of "radical candor," when in fact you get barked at and at best ignored for being radically candid.
    - Management has prepackaged answers for employee concerns like "I understand why you're frustrated..."
    - They say we don't call with scripts, but we cold call with scripts.

    Advice to Management

    -Transparency
    -Truthfulness
    -Take more management seminars
    -Don't overwork your direct reports
    - Don't mislead and/or lie to interviewees about this role/intentionally hide details that you think might deter them from taking on the role


  4. Helpful (2)

    "Used to be a great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at MuleSoft full-time (More than 5 years)

    Pros

    Awesome product fit.
    Salesforce company.

    Cons

    Too much corporate BS.

    Advice to Management

    Get back to the basics, we are trying to do too much with under par quality.
    Raise the talent bar which has significantly come down.


  5. Helpful (5)

    "We were not a family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sf Engineer in San Francisco, CA
    Former Employee - Sf Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MuleSoft full-time (More than 3 years)

    Pros

    Old Mulesoft felt like home. Co-workers were special. They did the difference. Beautiful buildings.

    Cons

    No real compromise to include more women in IT or leadership roles. Just for the “picture” and investors. Ohana it’s just another methodology to make you believe you belong. If you are stress or with a personal issue there is no real interest to help you. People care doesn’t exist at all. And after almost 4 years I could say people is stressed out and CEO says that is how an IT company works. All old employees went to another companies for better salaries or challenges. Also they segregate people with stress issues. And they have to train managers to avoid harassment.

    Advice to Management

    CEO has to many millions in his pocket to care about something. Salesforce still doesn’t understand that people cannot be manage with such burocratic culture.


  6. "Explosive growth tech co"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MuleSoft full-time

    Pros

    Upward mobility, great enterprise tech experience

    Cons

    Too fast for some, lot of sales pressure


  7. "Amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Representative in Chicago, IL
    Current Employee - Account Development Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MuleSoft full-time (Less than a year)

    Pros

    So SO much room for growth + amazing career path opportunities.

    Cons

    Challenging sale/product to grasp -- takes time to fully understand.

    Advice to Management

    Keep doin what you're doin

  8. Helpful (1)

    "Great company with Great People and Customer Success Focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MuleSoft full-time (More than a year)

    Pros

    The emphasis of true Customer Success is amazing. The organization across all functions is driven by this key value.

    Cons

    Now part of a larger company (Salesforce) makes for some turbulence in business processes and culture shift.


  9. Helpful (1)

    "ADR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MuleSoft full-time

    Pros

    Great people. Everyone is smart and you'll learn a lot.

    Cons

    It's feast of famine for a lot of the commission based roles.


  10. "Account Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MuleSoft full-time

    Pros

    Fantastic culture, great intelligent & hardworking team

    Cons

    Need a better path out of Account Development