NIC Reviews | Glassdoor

NIC Reviews

Updated September 17, 2018
152 reviews

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3.5
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NIC Chief Executive Officer and Chairman of the Board Harry H. Herington
Harry H. Herington
98 Ratings

152 Employee Reviews

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Pros
Cons
  • "The work/life balance was horrible at MI" (in 8 reviews)

  • "Little to no opportunities to move up the ladder" (in 6 reviews)

More Pros and Cons

  1. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Austin, TX
    Current Employee - Business Analyst in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NIC full-time (More than 3 years)

    Pros

    Great work atmosphere, incredible benefits, room for growth.

    Cons

    Can't think of any- this company has it all.

    NIC Response

    Feb 1, 2018 – Director of Human Resources

    Thank you for sharing a wonderful review. We are very happy to hear you enjoy working here. NIC is committed to making the Company the best place employees have ever worked. Thank you again for the... More


  2. Helpful (1)

    "NIC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Austin, TX
    Former Employee - Systems Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at NIC full-time (More than 5 years)

    Pros

    Portal offices were good place to work. Nice, hardworking people.

    Cons

    Reviews were based on a 1-5 scale. Each number representing the bonus percentage you could receive. You could knock it out of park, year after year, but the most you would be able to get is a 5% bonus.

    Advice to Management

    Create a better pay scale.

  3. "Decent company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Engineer II in Olathe, KS
    Former Employee - Security Engineer II in Olathe, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at NIC full-time (More than 3 years)

    Pros

    Easy going work environment. Low-mid stress

    Cons

    Prolly coordinated IT Dept. Poorly documented processes

    NIC Response

    Sep 13, 2018 – Director of Human Resources

    Thank you for taking the time to share your feedback, especially as it relates to our IT team’s processes. Our technology team continues to evolve, and is creating positive outcomes for our Company... More


  4. Helpful (1)

    "Stressful Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NIC full-time

    Pros

    Location; Work/Life Balance; That is all

    Cons

    Co-workers are not helpful, work environment is very monotonous

    Advice to Management

    Find new, friendly staff. There is clique behavior in the office and as a new staff member, one should be treated with respect. Supporting the entire state of NJ is already stressful enough. It would also be helpful to put some effort into an on-boarding process.

    NIC Response

    Sep 5, 2018 – Director of Human Resources

    Thank you for taking time to comment on your start at NIC. We work hard to make sure NIC is the best place our employees have ever worked, and are sorry to hear that has not been your experience to... More


  5. Helpful (1)

    "Great Benefits. Pay not competitive"

    StarStarStarStarStar
    Current Employee - Product Manager in Salt Lake City, UT
    Current Employee - Product Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NIC full-time (More than 3 years)

    Pros

    There is a good culture here as well as great benefits.

    Cons

    The pay is not competitive compared to other companies In the area.

    NIC Response

    Aug 20, 2018 – Director of Human Resources

    Thank you for your review. As a current employee, we appreciate you taking the time to help tell our story on Glassdoor. We regularly review our total compensation package to ensure we are attracting... More


  6. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager II in Montgomery, AL
    Current Employee - Project Manager II in Montgomery, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NIC full-time (More than a year)

    Pros

    The atmosphere is very laid back.
    Fully paid benefits.
    Flexible schedule.
    A lot of talented young individuals.

    Cons

    Pay is a little on the low end but when combined with the benefits, total compensation is close to the industry average for my field.
    New ideas and disruption is encouraged but hardly implemented.
    There is a little disconnect between ops and the dev team but there is no tension or drama- just misunderstandings of the others roles.
    Lack of communication across the portal and from corporate.

    Advice to Management

    Don't get comfortable, try to implement some of the creative ideas and communicate across the portal level of changes and information relevant to employees.

    NIC Response

    Aug 1, 2018 – Director of Human Resources

    Thank you for the feedback. We agree that effective communication is important for the development of an organization and its employees across all levels and all locations, and will continue to work... More


  7. Helpful (5)

    "Slowly sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NIC full-time

    Pros

    Most of the people are great
    The benefits are amazing
    The hours are flexible
    The work is rewarding
    The experience working with state agencies is unique

    Cons

    The company's business model is outdated.
    The CEO lacks vision and leadership which could permanently cripple the company if not addressed.

    Advice to Management

    Move to time of materials and stop trying to convince yourselves that it isn't the right approach. When you lose another state contract and the office has to shut down maybe the CEO should show up in person to deliver the news, or show up any time after that over the next few months. The fact that he never stepped foot in the Texas office in 2018 showed a total ineptitude for leadership, and was flat out insulting to every NIC employee in the state (The companies largest money making state). Or, the CEO can just stay in Kansas and maintain the status quo. Your call, as it no longer impacts me thankfully.

    NIC Response

    Jul 23, 2018 – Director of Human Resources

    While we never want to receive a review like this, we do appreciate your candid feedback. We agree with all the pros you listed. Our employees are our number one resource and we do everything we can... More

  8. "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NIC full-time (More than 10 years)

    Pros

    CEO is driven to provide quality service to clients and a great place to work for employees. The benefits are exceptional.

    Cons

    Offices are based in cities in which NIC holds longterm contracts and if a contract is lost the office location will close. Thankfully this is very rare as states see the value in the services NIC provides.

    NIC Response

    Jul 9, 2018 – Director of Human Resources

    Thank you for taking time to review NIC. We are happy you recognize that NIC is a great place to work. We wish you the best in your future endeavors.


  9. Helpful (1)

    "Service Desk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NIC full-time

    Pros

    Great people, great partners, good benefits, challenging work, excellent tools.

    Cons

    Starting pay isn't as good as it should be, rotational and on-call shifts, binding legal agreements.

    Advice to Management

    When contracts end at no fault of an employee, they should have every opportunity to work for another company that occupies the same space as NIC even though they were never in direct competition with one another.

    NIC Response

    Jul 9, 2018 – Director of Human Resources

    We appreciate your feedback on NIC. We work hard to stay competitive in the marketplace with a solid compensation plan, including 100% paid benefits. If you have questions or concerns regarding any... More


  10. Helpful (2)

    "Great Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harrisburg, PA
    Former Employee - Anonymous Employee in Harrisburg, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NIC full-time (More than 3 years)

    Pros

    -Good work/life balance
    -Great benefits
    -Competitive compensation
    The management really believes in the company vision and work to reward the employees that can follow along and help enable it. The staff is fantastic and extremely supportive

    Cons

    Work can be demanding and you will occasionally need to work more hours than you would like.
    The office can be political at times and it occasionally feels that promotions and extra flex is given to employees that are "friends" with their management despite the merits of those employees and cost to the associated department.

    Advice to Management

    Improve communication, there can be a really big disconnected from the offices to the floor but even moreso it seems there is a communication breakdown between peer management and their superiors. Having a solid team will only take you so far without well communicated goals and game plans.
    The recent push towards improving the culture is well-intentioned but the focus should be on bringing in skilled and experienced employees. Once the team is stabilized the culture will follow.

    NIC Response

    Jun 18, 2018 – Director of Human Resources

    Thank you for taking time to review NIC. We work hard to create a solid work environment, with a competitive benefits package. We appreciate the comments and we are always making communication a... More


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