NIC Reviews | Glassdoor

NIC Reviews

Updated April 20, 2017
109 reviews

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Full-time Part-time

3.4
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NIC Chief Executive Officer and Chairman of the Board Harry H. Herington
Harry H. Herington
72 Ratings

109 Employee Reviews

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Pros
  • Why, because this commitment to work-life balance is considered (in 14 reviews)

  • Great benefits, great work/life balance, awesome corporate amenities, leading edge technical competencies (in 12 reviews)

Cons
  • Little to no opportunities to move up the ladder (in 5 reviews)

  • If you take a position at NIC your work-life balance is 100% work (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Best Job I've Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NIC full-time

    Pros

    I'm a professional. Been in the business awhile and have seen my fair share of poorly run companies. NIC is not one of those. They are mostly well managed, stay ahead of the game, aren't trying to do everything all at once, they genuinely care about their employees, decent pay, great work/life balance, and the applications we build are actually useful to the masses.

    Cons

    Little to no advancement opportunities. My manager's expectation is that everyone on the team should be doing everyone's job. So if a developer is out, QA should be able to do development. Or if QA is behind, then everyone should pitch in to help out. In theory it is a great idea but it also means that you will NEVER exceed expectations. So if you fill in for 3 roles for an extended period of time, you just meet expectations when it comes time for reviews. Also, company in the past has offered certification training but has not offered it in recent years.

    Advice to Management

    Offer more cross role/service training. For the young people that want to try something new, give them the opportunity. You may hire someone as a UX designer but after years of working on that, they may want to switch over to a BA. This will keep the younger generation interested in staying longer and will build up their experience/knowledge in other departments.

    NIC Response

    Apr 20, 2017 – Director of Human Resources

    We are glad to hear you enjoy being a part of the NIC family. As our CEO says, we are truly a place where you can make a difference in people’s lives. It sounds like you are on a dedicated team that ... More


  2. "Incredible culture and great leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Olathe, KS
    Current Employee - Anonymous Employee in Olathe, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NIC full-time (More than a year)

    Pros

    Great benefits, great work/life balance, awesome corporate amenities, leading edge technical competencies.

    Cons

    Long drive from the east side of Town

    NIC Response

    Apr 16, 2017 – Director of Human Resources

    Thank you so much for your feedback! It is encouraging to know that all the things you have highlighted make a difference in your work experience at NIC. The benefit premiums being paid for by the ... More


  3. Helpful (1)

    "Not stated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Olathe, KS
    Current Employee - Anonymous Employee in Olathe, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NIC full-time

    Pros

    Working for Harry Herrington is awesome.

    Cons

    Lack of execution on VMV.

    Advice to Management

    Modernize

    NIC Response

    Apr 10, 2017 – HR Generalist

    Thank you so much for taking the time to review NIC. We are pleased to hear that working for our CEO has been an “awesome” experience for you. Keeping up with the latest technology is something we ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (13)

    "Going Downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Madison, WI
    Former Employee - Marketing in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NIC full-time (More than a year)

    Pros

    Employer paid health insurance, great company community, interesting and challenging projects, free snacks and soda, monthly team lunch and birthday celebrations

    Cons

    When I started at NIC I had the opportunity to go to a company wide conference and meet other employees in other states. I felt blessed to be apart of the community and make those connections. Because of those connections, I was given interesting projects to work on, some in other states. The CEO would always tell those that attended the conference that he wanted to meet them personally. NIC has grown over the last few years and this attitude towards employees has changed. NIC has threatened to take away the conference because of the lack of value, high price tag and “too many people were showing up.” By doing this they have taken away a huge networking tool for the company.

    The quality of the projects are not always great, nor does NIC assign talented individuals that have the background to do the best work. If you look at any IOS or Android App in either one of those stores that NIC has developed the ratings are terrible. There are a few exceptions of course, but NIC does not invest in hiring the best or promoting the best results.

    There are several projects that I worked on that have just been shoved out the door that are definitely not the best work. Poor project management, development, quality assurance and design are at fault. Management does not seem to care about these results and is checked out during the development process.

    Freedom and trust was missing from our Wisconsin portal. Early on employees had the ability to choose their own schedule, work from home occasionally, and also had time to do professional continuing training on the side of their workload. All of that is gone with a strict 8am-5pm schedule. No exceptions. Management needs to realize that individuals need this freedom and it is invading their family and personal time.

    Requests for supplies, conferences and time off are usually ignored or not approved. You will usually have to email your supervisor several times to finally get an answer. Or you’ll just give up and live with what you have.

    If you work there for under 3 years the vacation and personal time you get off is basically nothing, further challenging the personal lives of employees. Project assignments can be stressful and combine that with no/little time off employees are miserable. There is one bank for grievance time and sick pay, no additional days for that time that is needed when losing a family member, sick kids, etc. If you take a position at NIC your work-life balance is 100% work. Some projects require weekends and nights - no comp time is given for this time making some weeks well over 40 hours. This extra time is also not acknowledged by management or appreciated.

    Pay is well below average, yearly raises are very small no matter how much extra work and responsibilities you take on. Little to no opportunities to move up the ladder.

    Because good work isn’t rewarded employees do not work to their full potential, and even slack off 90% of the day. There are some absolutely toxic people in the office that NIC has not let go even though they are fully aware of those employees and how they act towards others and their teams.

    Advice to Management

    Be more transparent and trusting to employees, offer a flexible schedule, respect personal time, answer your emails, be more compassionate, promote employees, make them feel respected and appreciated

    NIC Response

    Feb 28, 2017 – Director of Human Resources

    I’m happy to hear that you enjoy the company culture, including building community at our internal conferences. We agree that it provides a great opportunity to bring people together. We strive to ... More


  6. Helpful (6)

    "Depends on State"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Madison, WI
    Former Employee - Project Manager in Madison, WI
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at NIC full-time (More than a year)

    Pros

    Good benefits, nice office location, free parking, mostly good life balance. Snacks. The compnay has lots of opportunities for promotions if you are willing to move.

    Cons

    Everything depends on the portal you're at. The portal I worked at started rapidly deteriorating due to inexperienced leadership who don't coordinate with (or apparently even talk to) each other. While the company promotes from within, new leaders don't seem to get training or mentoring, so they tend to just go on doing the jobs that got them promoted instead of their new responsibilities. THe portal was becoming one where people don't even bother to ask management to do or handle anything because they never respond. Disappointing after a month or two.

    Advice to Management

    Pay closer attention to how employees at ground level feel, hire more minorities and women esp to executive level, and when you promote people help them to grow into their new roles. Pay better to keep good people

    NIC Response

    Feb 14, 2017 – Director of Human Resources

    Thank you for your feedback. Maintaining a strong company culture and providing career development are important to us, which is why we often promote from within. We provide mentoring and training to ... More


  7. "Java Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Java Developer in Olathe, KS
    Current Employee - Java Developer in Olathe, KS
    Recommends
    Approves of CEO

    I have been working at NIC (More than a year)

    Pros

    NIC is a great place to work

    Cons

    I do not have anything negative to say about NIC


  8. "NIC is a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NIC full-time (More than a year)

    Pros

    work environment is comfortable, good management, room for growth

    Cons

    Slow working environment, department communication can be poor,


  9. Helpful (13)

    "Could be good for entry-level?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Olathe, KS
    Former Employee - Software Developer in Olathe, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They had decent snacks. I can't think of anything else.

    Cons

    My experience was very much micromanaged. I believe it stemmed from a good portion of the employees being entry level. A lot of the "juniors" were Centriq "grads" so that explains a lot. Then again, the KU CS/CE kids were pretty disappointing as well.

    When the bulk of the developers get excited over basic jQuery selectors, you know something is off.

    Finally (I skipped a lot), the CEO...yikes

    Advice to Management

    I understand the work is basic but you should still staff competent employees.

    You constantly preached reaching an "Amazon, Google, Facebook" level...how about aspiring to "average" first!


  10. Helpful (12)

    "Maturity and Growth Needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The health insurance plan and coverage for family members can be helpful for some employees but not all will see a cost savings.

    Cons

    Portal lacks maturity in practices
    Lacking professionalism
    Not following processes and best practices in place
    Strong favoritism to select employees
    Lacking career path growth
    Limited customer diversity
    No clear expectations, change daily

    Advice to Management

    Corporate should really look at what is happening at the portals and determine if they are following best practices.


  11. Helpful (16)

    "Out of Control"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Harrisburg, PA
    Former Employee - Director in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The chairs are comfortable and there is a food court nearby.

    Cons

    I have worked at multiple NIC state portals and this one is by far the most unprofessional and ill-prepared. Amazingly high turnover. Within only 3 years there have been 4 General Managers, 3 Director of Operations (maybe 4, they kept changing the title) 2 Directors of Technology, 2 Creative Directors, 2 Directors of Project management, and had an almost entire staff replacement. They even removed the entire Quality Assurance staff which tells you what they think of quality.

    Basically, your chances of lasting there over two years is about 35%.Their project mangers are useless. No yime management or actual deadlines established within any sense of reality. This causes the staff to work multiple hours of overtime that goes unpaid. The developers never get the credit but the awful PM who caused this disaster gets promoted for driving dev/design staff to the edge instead of doing their jobs and planning the project properly.

    Advice to Management

    If the trend continues, you will probably be removed or fired within a year of employment so any advice is useless.


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