NIC Reviews | Glassdoor

NIC Reviews

Updated January 15, 2019
158 reviews

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3.5
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NIC Chief Executive Officer and Chairman of the Board Harry H. Herington
Harry H. Herington
101 Ratings

Employee Reviews

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Pros
  • "I have a great work/life balance with a flexible schedule and ability to work remotely when needed" (in 23 reviews)

  • "There is a good culture here as well as great benefits" (in 19 reviews)

Cons
  • "The work/life balance was horrible at MI" (in 8 reviews)

  • "One business analyst to 6 project management" (in 9 reviews)

More Pros and Cons

  1. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Austin, TX
    Current Employee - Business Analyst in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NIC full-time (More than 3 years)

    Pros

    Great work atmosphere, incredible benefits, room for growth.

    Cons

    Can't think of any- this company has it all.

    NIC Response

    Feb 1, 2018 – Director of Human Resources

    Thank you for sharing a wonderful review. We are very happy to hear you enjoy working here. NIC is committed to making the Company the best place employees have ever worked. Thank you again for the... More


  2. "Conservative company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at NIC full-time (More than 10 years)

    Pros

    Meaningful work, diverse role, public good

    Cons

    Aggressive growth goals with generally conservative reinvestment opps, especially for smaller states.

    Advice to Management

    Strong but overworked roles at the VP and GM level. Not quite enough reinvestment & middle management to meet market demand. I would have stayed onboard if I'd been provided more resources in my state.

  3. Helpful (3)

    "Great team and benefits but lacking in technology strategy and processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at NIC full-time

    Pros

    Overall, NIC is a company that cares about and supports its employees. I have a great work/life balance with a flexible schedule and ability to work remotely when needed. They are willing to send (relatively) junior resources to conferences that other companies would normally send high-level executives. The federal group is a pretty small and very collaborative team that enables everyone to both lead and support opportunities. Also, health insurance is covered by the company which is amazing.

    Cons

    Overall, I think NIC is behind in technology trends. They primarily focus on custom builds for each agency/project, which, considering their customer base of over 25 states and several federal agencies, is a costly strategy. By creating a different solution for each customer, NIC is investing more time and effort than would be necessary if they adapted a shared services model or used SaaS platforms that most agencies and companies are shifting towards. Because each state and federal agency is treated separately, NIC also uses different management approaches for each customer. This could work if there was an overarching approach that was adapted on a per customer basis, but instead there is no single set of governing principles resulting in a disjointed management approach. They are also pretty niche in capabilities in that they focus purely on using their no-cost model for citizen-facing services. This works for many cases - but not all - and they struggle to adapt/to be open to using other basic contract types like FFP and T&M. As a result, opportunities are fairly limited because they must meet very specific criteria.

    NIC Response

    Oct 29, 2018 – Director of Human Resources

    Thank you for the taking the time to share your perspective. We are glad to hear your experience at NIC has been positive. As you know, our employees are our most important asset and we strive to... More


  4. Helpful (1)

    "Decent starting job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Indianapolis, IN
    Former Employee - Software Developer in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NIC full-time (More than 3 years)

    Pros

    A learning environment, typically low pressure

    Cons

    Extreme favoritism from management, you're not going anywhere and you'll be underpaid if you're any kind of decent at your job.

    NIC Response

    Nov 5, 2018 – Director of Human Resources

    Thank you for your comments. It is important to us to ensure our employees have access to resources that provide both personal and professional development opportunities. We’re sorry to hear your... More


  5. Helpful (2)

    "DEVOPS Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Devops Engineer in Olathe, KS
    Current Employee - Devops Engineer in Olathe, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at NIC full-time (More than 3 years)

    Pros

    No layoffs, even after losing our largest customer.

    Cons

    New job title, same old job!

    Advice to Management

    Spread some pay raises around, instead of keeping it all to yourselves.

    NIC Response

    Dec 4, 2018 – Director of Human Resources

    Thank you for your feedback and commitment to NIC for more than 3 years. We strive to provide a fair and competitive total compensation package for all our employees, and encourage you to talk to... More


  6. Helpful (1)

    "NIC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Austin, TX
    Former Employee - Systems Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at NIC full-time (More than 5 years)

    Pros

    Portal offices were good place to work. Nice, hardworking people.

    Cons

    Reviews were based on a 1-5 scale. Each number representing the bonus percentage you could receive. You could knock it out of park, year after year, but the most you would be able to get is a 5% bonus.

    Advice to Management

    Create a better pay scale.


  7. "Decent company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Engineer II in Olathe, KS
    Former Employee - Security Engineer II in Olathe, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at NIC full-time (More than 3 years)

    Pros

    Easy going work environment. Low-mid stress

    Cons

    Prolly coordinated IT Dept. Poorly documented processes

    NIC Response

    Sep 13, 2018 – Director of Human Resources

    Thank you for taking the time to share your feedback, especially as it relates to our IT team’s processes. Our technology team continues to evolve, and is creating positive outcomes for our Company... More

  8. Helpful (1)

    "Stressful Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NIC full-time

    Pros

    Location; Work/Life Balance; That is all

    Cons

    Co-workers are not helpful, work environment is very monotonous

    Advice to Management

    Find new, friendly staff. There is clique behavior in the office and as a new staff member, one should be treated with respect. Supporting the entire state of NJ is already stressful enough. It would also be helpful to put some effort into an on-boarding process.

    NIC Response

    Sep 5, 2018 – Director of Human Resources

    Thank you for taking time to comment on your start at NIC. We work hard to make sure NIC is the best place our employees have ever worked, and are sorry to hear that has not been your experience to... More


  9. Helpful (1)

    "Great Benefits. Pay not competitive"

    StarStarStarStarStar
    Current Employee - Product Manager in Salt Lake City, UT
    Current Employee - Product Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NIC full-time (More than 3 years)

    Pros

    There is a good culture here as well as great benefits.

    Cons

    The pay is not competitive compared to other companies In the area.

    NIC Response

    Aug 20, 2018 – Director of Human Resources

    Thank you for your review. As a current employee, we appreciate you taking the time to help tell our story on Glassdoor. We regularly review our total compensation package to ensure we are attracting... More


  10. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager II in Montgomery, AL
    Current Employee - Project Manager II in Montgomery, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NIC full-time (More than a year)

    Pros

    The atmosphere is very laid back.
    Fully paid benefits.
    Flexible schedule.
    A lot of talented young individuals.

    Cons

    Pay is a little on the low end but when combined with the benefits, total compensation is close to the industry average for my field.
    New ideas and disruption is encouraged but hardly implemented.
    There is a little disconnect between ops and the dev team but there is no tension or drama- just misunderstandings of the others roles.
    Lack of communication across the portal and from corporate.

    Advice to Management

    Don't get comfortable, try to implement some of the creative ideas and communicate across the portal level of changes and information relevant to employees.

    NIC Response

    Aug 1, 2018 – Director of Human Resources

    Thank you for the feedback. We agree that effective communication is important for the development of an organization and its employees across all levels and all locations, and will continue to work... More