NIC Reviews | Glassdoor

NIC Reviews

Updated July 25, 2018
148 reviews

Filter

Filter

Full-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
NIC Chief Executive Officer and Chairman of the Board Harry H. Herington
Harry H. Herington
96 Ratings

148 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "The work/life balance was horrible at MI" (in 8 reviews)

  • "Little to no opportunities to move up the ladder" (in 6 reviews)

More Pros and Cons

  1. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Austin, TX
    Current Employee - Business Analyst in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NIC full-time (More than 3 years)

    Pros

    Great work atmosphere, incredible benefits, room for growth.

    Cons

    Can't think of any- this company has it all.

    NIC Response

    Feb 1, 2018 – Director of Human Resources

    Thank you for sharing a wonderful review. We are very happy to hear you enjoy working here. NIC is committed to making the Company the best place employees have ever worked. Thank you again for the... More


  2. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager II in Montgomery, AL
    Current Employee - Project Manager II in Montgomery, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NIC full-time (More than a year)

    Pros

    The atmosphere is very laid back.
    Fully paid benefits.
    Flexible schedule.
    A lot of talented young individuals.

    Cons

    Pay is a little on the low end but when combined with the benefits, total compensation is close to the industry average for my field.
    New ideas and disruption is encouraged but hardly implemented.
    There is a little disconnect between ops and the dev team but there is no tension or drama- just misunderstandings of the others roles.
    Lack of communication across the portal and from corporate.

    Advice to Management

    Don't get comfortable, try to implement some of the creative ideas and communicate across the portal level of changes and information relevant to employees.

    NIC Response

    Aug 1, 2018 – Director of Human Resources

    Thank you for the feedback. We agree that effective communication is important for the development of an organization and its employees across all levels and all locations, and will continue to work... More

  3. "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NIC full-time (More than 10 years)

    Pros

    CEO is driven to provide quality service to clients and a great place to work for employees. The benefits are exceptional.

    Cons

    Offices are based in cities in which NIC holds longterm contracts and if a contract is lost the office location will close. Thankfully this is very rare as states see the value in the services NIC provides.

    NIC Response

    Jul 9, 2018 – Director of Human Resources

    Thank you for taking time to review NIC. We are happy you recognize that NIC is a great place to work. We wish you the best in your future endeavors.


  4. Helpful (3)

    "Slowly sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NIC full-time

    Pros

    Most of the people are great
    The benefits are amazing
    The hours are flexible
    The work is rewarding
    The experience working with state agencies is unique

    Cons

    The company's business model is outdated.
    The CEO lacks vision and leadership which could permanently cripple the company if not addressed.

    Advice to Management

    Move to time of materials and stop trying to convince yourselves that it isn't the right approach. When you lose another state contract and the office has to shut down maybe the CEO should show up in person to deliver the news, or show up any time after that over the next few months. The fact that he never stepped foot in the Texas office in 2018 showed a total ineptitude for leadership, and was flat out insulting to every NIC employee in the state (The companies largest money making state). Or, the CEO can just stay in Kansas and maintain the status quo. Your call, as it no longer impacts me thankfully.

    NIC Response

    Jul 23, 2018 – Director of Human Resources

    While we never want to receive a review like this, we do appreciate your candid feedback. We agree with all the pros you listed. Our employees are our number one resource and we do everything we can... More


  5. Helpful (1)

    "Service Desk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NIC full-time

    Pros

    Great people, great partners, good benefits, challenging work, excellent tools.

    Cons

    Starting pay isn't as good as it should be, rotational and on-call shifts, binding legal agreements.

    Advice to Management

    When contracts end at no fault of an employee, they should have every opportunity to work for another company that occupies the same space as NIC even though they were never in direct competition with one another.

    NIC Response

    Jul 9, 2018 – Director of Human Resources

    We appreciate your feedback on NIC. We work hard to stay competitive in the marketplace with a solid compensation plan, including 100% paid benefits. If you have questions or concerns regarding any... More


  6. Helpful (2)

    "Great Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harrisburg, PA
    Former Employee - Anonymous Employee in Harrisburg, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NIC full-time (More than 3 years)

    Pros

    -Good work/life balance
    -Great benefits
    -Competitive compensation
    The management really believes in the company vision and work to reward the employees that can follow along and help enable it. The staff is fantastic and extremely supportive

    Cons

    Work can be demanding and you will occasionally need to work more hours than you would like.
    The office can be political at times and it occasionally feels that promotions and extra flex is given to employees that are "friends" with their management despite the merits of those employees and cost to the associated department.

    Advice to Management

    Improve communication, there can be a really big disconnected from the offices to the floor but even moreso it seems there is a communication breakdown between peer management and their superiors. Having a solid team will only take you so far without well communicated goals and game plans.
    The recent push towards improving the culture is well-intentioned but the focus should be on bringing in skilled and experienced employees. Once the team is stabilized the culture will follow.

    NIC Response

    Jun 18, 2018 – Director of Human Resources

    Thank you for taking time to review NIC. We work hard to create a solid work environment, with a competitive benefits package. We appreciate the comments and we are always making communication a... More


  7. Helpful (1)

    "Fun place with poor leadership - Montana Portal (Montana Interactive)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Helena, MT
    Former Employee - Anonymous Employee in Helena, MT
    Doesn't Recommend
    Neutral Outlook

    I worked at NIC full-time (More than a year)

    Pros

    **I worked at the Montana Portal in Helena, MT**

    The hours are flexible.. they are very accommodating to home life stuff.
    The office is nice enough.
    They provide snack foods on an irregular schedule.
    The office is dimly lit, good for those staring at LCDs all day.
    The work was challenging.
    Corp benefits are very good.

    Cons

    The leadership is lacking, every manager except one was promoted from a Project Manager. There is only one of the 5 managers that has any technical background and he's put through the ringer all the time.. guy works all the time.
    Which is part of the problem.. because there was only two of us, we were both expect to be available on-call 24/7, let me explain:
    We had an on-call rotation setup, but since you were expected to wake up from a dead sleep to the sound of a text notification (no phone calls) it was very easy to miss and not hear those sounds. So if the on-call guy missed it, the other guy was expected to pick it up and jump on the issue. So that means both of us were effectively on-call all the time. The only real time you had with no interference from work was if you took vacation.
    The work/life balance was horrible at MI.
    Annual reviews were months late
    Expectations were not communicated accordingly
    Peer reviews were allowed anonymously, which affected your potential growth
    The entire office was over-worked.. upper management was in a sell, sell, sell mode all day everyday. We had no downtime to handle the larger strategic projects in a reasonable time frame

    Advice to Management

    Slow down on the new services, give the PM's and Ops time to breath before rolling something new..
    Force the most experienced developers to share their knowledge more freely with the group, if they can't communicate well enough get them training.
    Stop being so petty, learn to accept the fact that not everyone lives to work
    Increase the staff to handle the workload..

    NIC Response

    Jun 22, 2018 – Director of Human Resources

    Thank you so much for your feedback. We are happy to hear you enjoyed having a flexible work schedule and great benefits during your time at NIC. Career advancement and promoting from within are... More

  8. "Web Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Olathe, KS
    Former Employee - Anonymous Employee in Olathe, KS

    I worked at NIC (Less than a year)

    Pros

    The best place to work as an intern

    Cons

    Nothing to say as a cons

    Advice to Management

    No as they are already at doing good

    NIC Response

    May 21, 2018 – Director of Human Resources

    We are happy to hear you have had such a great experience working here and that you see why we are an industry leader in digital government.


  9. "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at NIC full-time (More than a year)

    Pros

    Relaxed atmosphere, great benefits, stock purchase plan

    Cons

    pay is lower than market worth.

    Advice to Management

    With as much net revenue as you have, invest more in your employees salaries outside of the management team.

    NIC Response

    May 21, 2018 – Director of Human Resources

    We appreciate you taking the time to review NIC and our CEO, Harry Herington. Having a relaxed work environment and a total compensation package that includes free benefits and stock options are... More


  10. Helpful (1)

    "Fantastic Environment but with Limited Growth Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Account Manager in Austin, TX
    Current Employee - Strategic Account Manager in Austin, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at NIC full-time (More than 5 years)

    Pros

    Great work-life balance, emphasis on community service, and excellent benefits.

    Cons

    Limited professional development and upward mobility.

    Advice to Management

    Emphasize accountability and cultivate a culture of meritocracy.

    NIC Response

    Mar 23, 2018 – Director of Human Resources

    We are happy to hear that you value the great benefits, community involvement and work-life balance we have at NIC. Career growth and employee professional development are priorities at NIC. We... More


Showing 148 of 158 reviews
Reset Filters