Netspend Reviews | Glassdoor

Netspend Reviews

Updated September 1, 2017
91 reviews

Filter

Filter

Full-timePart-time

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Chuck Harris
34 Ratings

91 Employee Reviews

Sort: PopularRatingDate

Pros
  • Corporate culture promotes good work / life balance (in 8 reviews)

  • Great people, in the heart of downtown Austin location with great city views, nice benefit options, challenging work, innovative culture (in 7 reviews)

Cons
  • Management and upper management see a lot of promotions while neglecting the masses (in 5 reviews)

  • stressful environment but i was working in the call center (in 4 reviews)

More Pros and Cons

  1. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web & Mobile Architect in Austin, TX
    Former Employee - Web & Mobile Architect in Austin, TX
    Positive Outlook
    Approves of CEO

    I worked at Netspend full-time (Less than a year)

    Pros

    The company is great and the management recognizes people who think outside of the box. Company actually listens to employees and reacts accordingly.

    Cons

    Legacy software stack is a bit of a bear and is difficult to navigate around, but management realizes this and is working (albeit slowly) to rectify this issue.

    Advice to Management

    Continue to listen to the employees, let them have a voice!


  2. Helpful (1)

    "Avoid this company. Worked here 2.75 years and the environment and culture was slowly destroyed by TSYS."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Engineer in Austin, TX
    Former Employee - QA Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Netspend full-time (More than 3 years)

    Pros

    The cons far overshadow any Pros left here.

    Pay rate was near the scale average.
    If you're in management, you are more likely to get a promotion.

    Cons

    Management and upper management see a lot of promotions while neglecting the masses. Saw my manager and their director get three promotions in 2.5 years while people under them got none. They hired new replacements to fill the gaps once they advanced. Leaving reports under new management constantly.

    A relaxed environment turned to a stressful rule based environment.

    Advice to Management

    You're already bought into the TSYS culture and changes; no advice left for you.

  3. "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Austin, TX
    Current Employee - Developer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netspend full-time (More than 5 years)

    Pros

    Current developer at Netspend. Have been here for 5 years and love the team. Management is very supportive and gives me all the support they can. Pretty laid-back environment and really smart people.
    Excellent mission that helps people that can't get a bank account. CEO is really cool and is very ethical.

    Cons

    Some red-tape to deal with given it's a financial company. The IT operations and information security teams can be hard to work with and make it hard to go as fast as we'd like.

    Advice to Management

    Devops!


  4. Helpful (2)

    "Avoid this company like the plauge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Austin, TX
    Former Employee - Software Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netspend full-time (Less than a year)

    Pros

    There are some Team Building exercises on occasion

    Cons

    Mid and upper level mangement is the worst I've seen in 15 years of Software Development. Everyone that works there has only been there less than 3-6 months. The first day I started, was told that developers only stay there about 2 weeks, because is a bunch of website re-skins. This company is a predatory lender that preys on the lower income bracket of customers and charges them exuburent fees. I sent email to H.R. To say that I needed to go to the hospital over the weekend and they said that would be my last day at NetSpend = discrimination. This company has left such a nasty taste in my mouth I'm moving out of Austin.

    Advice to Management

    Overhaul your entire mid to higher level mangement. Don't throw lower level employees under the bus. Quit setting this place up as a mill hiring new batch of employees every 90 days and firing


  5. Helpful (1)

    "Bad first impression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Netspend full-time (Less than a year)

    Pros

    My coworkers were great as were the people in other departments I interacted with. The perks weren't bad they have an office downtown.

    Cons

    HR and management was unorganized, providing incorrect information about position and expectations. Also there was a lack of support and miscommunication about expectations for the role.

    Advice to Management

    Ensure role expectations are established prior to hiring and communicate this initially to employees to make sure everyone is on the same page. Also follow up HR to make sure they aren't driving away interested candidates with a first impression of incompetence and misalignment between departments.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Corporate Strategy
    Former Employee - Director, Corporate Strategy
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netspend full-time (More than a year)

    Pros

    Very mission-driven leader aiming to leave a great legacy.
    Awesome culture that values both hard work and fun.
    Long track record of giving back to the community.
    Highest performing company in a fast growing, dynamic industry.
    Located downtown, in the heart of Austin.

    Cons

    Downtown location may make commutes difficult for folks that live on the fringes of the city.


  7. "Solid company with great dev team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Team Member in Alameda, CA
    Former Employee - Development Team Member in Alameda, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netspend full-time (More than 3 years)

    Pros

    -Development team leadership is strong and promotes growth
    -Compensation and perks are good. They reward good work.
    -Office location in downtown Austin.
    -Most people in company are team players and willing to help.

    Cons

    -As the company has grown, sometimes the fun culture can be lost periods of time, as people push through priorities.

    Advice to Management

    -Keep innovating and providing more tools and features to the underbanked.
    -Keep rewarding your top performers as you have done to retain talent.

  8. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Occasional opportunity to work from home.

    Cons

    Bad leadership, no career ladder and options.

    Advice to Management

    Try motivating and developing your staff.


  9. Helpful (5)

    "Unprofessional / Lack of Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Austin, TX
    Former Employee - Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Netspend full-time (More than a year)

    Pros

    Netspend has a fun / relaxed culture. They try to do fun things for their employees. They also give back to the community.

    Cons

    Leadership has no direction and does not communicate with it's teams well. Some members of leadership do not seem to care about their employees and there are no development discussions and very little opportunity for advancement.
    Some internal teams are very unprofessional and make many errors.
    Seems to be an overall "laziness" where many people are not accountable for doing quality work.

    Advice to Management

    Focus on training for your leaders and hold them accountable.


  10. "Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Netspend full-time

    Pros

    Good location / benefits.

    Cons

    You sink or swim. Not much direction.


Showing 91 of 97 reviews
Reset Filters