Netspend Reviews | Glassdoor

Netspend Reviews

Updated January 12, 2017
86 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Chuck Harris
30 Ratings

86 Employee Reviews

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Pros
  • Corporate culture promotes good work / life balance (in 8 reviews)

  • Great people, in the heart of downtown Austin location with great city views, nice benefit options, challenging work, innovative culture (in 7 reviews)

Cons
  • stressful environment but i was working in the call center (in 4 reviews)

  • If you value anything else including career path, departments that work together or honest management you'll be disappointed (in 3 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Corporate Strategy
    Former Employee - Director, Corporate Strategy
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netspend full-time (More than a year)

    Pros

    Very mission-driven leader aiming to leave a great legacy.
    Awesome culture that values both hard work and fun.
    Long track record of giving back to the community.
    Highest performing company in a fast growing, dynamic industry.
    Located downtown, in the heart of Austin.

    Cons

    Downtown location may make commutes difficult for folks that live on the fringes of the city.


  2. "Bad first impression"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Netspend full-time (Less than a year)

    Pros

    My coworkers were great as were the people in other departments I interacted with. The perks weren't bad they have an office downtown.

    Cons

    HR and management was unorganized, providing incorrect information about position and expectations. Also there was a lack of support and miscommunication about expectations for the role.

    Advice to Management

    Ensure role expectations are established prior to hiring and communicate this initially to employees to make sure everyone is on the same page. Also follow up HR to make sure they aren't driving away interested candidates with a first impression of incompetence and misalignment between departments.


  3. "Solid company with great dev team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Team Member in Alameda, CA
    Former Employee - Development Team Member in Alameda, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netspend full-time (More than 3 years)

    Pros

    -Development team leadership is strong and promotes growth
    -Compensation and perks are good. They reward good work.
    -Office location in downtown Austin.
    -Most people in company are team players and willing to help.

    Cons

    -As the company has grown, sometimes the fun culture can be lost periods of time, as people push through priorities.

    Advice to Management

    -Keep innovating and providing more tools and features to the underbanked.
    -Keep rewarding your top performers as you have done to retain talent.


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  5. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Occasional opportunity to work from home.

    Cons

    Bad leadership, no career ladder and options.

    Advice to Management

    Try motivating and developing your staff.


  6. Helpful (1)

    "Unprofessional / Lack of Direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Austin, TX
    Former Employee - Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Netspend full-time (More than a year)

    Pros

    Netspend has a fun / relaxed culture. They try to do fun things for their employees. They also give back to the community.

    Cons

    Leadership has no direction and does not communicate with it's teams well. Some members of leadership do not seem to care about their employees and there are no development discussions and very little opportunity for advancement.
    Some internal teams are very unprofessional and make many errors.
    Seems to be an overall "laziness" where many people are not accountable for doing quality work.

    Advice to Management

    Focus on training for your leaders and hold them accountable.


  7. "Compliance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Netspend full-time

    Pros

    Good location / benefits.

    Cons

    You sink or swim. Not much direction.


  8. "Account Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Positive Outlook
    Approves of CEO

    Pros

    NetSpend is a great company! I have worked there for over 3years. Internal promotions are accessible if you are determined to move up. The company culture is a plus, its a very casual Austin feel company, that works to be a part of the Austin community through events such as SXSW and various Community Outreach.

    Cons

    seems to be spread thin, shortage of developers ends up putting a halt or delay on business, new oversight from partner company buyout has had minimal effects.


  9. "Administrative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Netspend full-time (More than 3 years)

    Pros

    Benefits are great, and the vibe is always positive.

    Cons

    Downtown location can be a headache sometimes with traffic during special events.


  10. Helpful (4)

    "Growing company with a great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Austin, TX
    Current Employee - Account Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netspend (More than 5 years)

    Pros

    Company culture is excellent; great coworkers, casual environment. The industry is rapidly growing and Netspend strives to be innovative to stay top of the market. Still has the start up vibe, and provides a challenging environment that allows you to get involved with all aspects of the business.

    Cons

    Resources are limited causing a lot of frustration when wanting to develop new enhancements or products. Departments work in silos and do not collaborate enough to share best practices that can be shared across the different programs. Sales team consistently over promises and sells products and functionality we don't have, leaving account managers to figure out how to obtain/establish what was promised.

    Advice to Management

    Work to break down the silos between departments to accelerate growth and process improvement.


  11. Helpful (2)

    "Expect to work and grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netspend full-time

    Pros

    I remember being bored at my previous job. Kind of wishing the clock was moving. Feeling like I had so much more I could be doing if ONLY someone would let me.
    I have been here a few years and every day, week, month, year I am given opportunities to build this place and make it better. Leadership is eager to see people step up and look interested in moving up and up. In general people get direct coaching and when they make a consistent effort it is rewarded.
    I thought I loved my last company, but this one blows every big call center I have ever been at out of the water. They care about their people. Even when they are letting me know what to improve I feel valued.

    Cons

    Some times more structure is needed. Some leaders are not as focused as others. Easy enough to fix though, just talk to a different one. It is still a call center but if you can be flexible, adapt to changes and keep a decent attitude, it could be great.

    Advice to Management

    Look around. Reward the people who we work for because it would be good if they stayed. Reward successes more in general somehow.



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