Pactera Reviews | Glassdoor

Pactera Reviews

Updated April 26, 2017
231 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Pactera CEO Tiak Koon Loh
Tiak Koon Loh
66 Ratings

231 Employee Reviews

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Pros
Cons
  • Unclear if career path and low pay (in 11 reviews)

  • Most holidays are not paid, lack of communication and no upward mobility (in 6 reviews)

More Pros and Cons

  1. "software engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redmond, WA
    Current Employee - Anonymous Employee in Redmond, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pactera (Less than a year)

    Pros

    In redmond, beautiful city, cheap stuff

    Cons

    the weather is a bit too humid


  2. "software company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDET2 in Redmond, WA
    Current Employee - SDET2 in Redmond, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pactera full-time (More than 5 years)

    Pros

    sponsor for H1/L1, and green card for some talented engineers

    Cons

    low salary, and no employee care

    Pactera Response

    Mar 27, 2017

    Thanks for reviewing our company! Your feedback is important to us as we work to make Pactera a great place to work. Low salary is a tough one to improve as those decisions are influenced by a lot ... More


  3. "A flexible, connected, at times disorganized yet overall enjoyable company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relevancy Judge in Redmond, WA
    Former Employee - Relevancy Judge in Redmond, WA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Pactera full-time (Less than a year)

    Pros

    -Flexible work hours
    -Generally no micro-management and decentralized task hierarchy
    -Generally friendly managers and HR staff
    -Administrative staff (including HR, accounting and payroll) are approachable
    -Clean, new and high-quality work facilities
    -Break room including pool table, ping pong table and Xbox One
    -Large number of social events within the company to encourage mingling and networking
    -Very advantageous healthcare benefits for W-2 full-time employees
    -Microsoft contracts include the following privileges:
              -Access to a Microsoft ORCA pass (all ORCA transit free of charge)
              -Access to Microsoft shuttles within the Microsoft complex free of charge
              -Access to the Microsoft cafeteria
              -Access to general Microsoft locations
              -Ability to work from, at times, the prestigious Microsoft HQ building in Bellevue

    Cons

    -The management (almost exclusively imported from China) may be at times disconnected from the employees, who are mostly locals
    -The management (almost exclusively imported from China) may at times have a language barrier with the employees who are mostly locals
    -From personal experience, almost all upper-level managers were overburdened with stringent work demands. Many such managers, including our own, eventually resigned in protest due to the amount of work and returned to China. The high level of turnover in management contributed to the general disorganization in the company itself
    -The management was generally disorganized, perhaps due to the above-mentioned high workload and demands. Some managers confided to me that they were receiving less than 4 hours of sleep per night having to deal with many requests from Beijing. This general disorganization meant that workers sometimes had to deal with conflicting information from different managers, including their project managers. This at times led to sanctions and write-ups against certain employees.
    -The hiring requirements as well as the pay grade for Relevancy Judges at Pactera were not very stringent, resulting in some interesting personalities being employed at our office. Although we had no issue being around and interacting with such employees at a personal level, the emotional instability that some of these employees suffered from caused tensions in the office to rise, especially with regards to perceived threats and paranoia. The Human Resources department rarely became involved with such incidents, leaving the responsibility to fall on the already-overworked managers.

    Advice to Management

    To summarize, my personal experience at Pactera Technologies was an overall positive one. I enjoyed the flexible working hours that allowed me to start working after everyone had arrived and stop working after everyone had left. I also enjoyed meeting and networking with employees from all over the company, including those above us in rank and pay-grade. Furthermore, I also greatly enjoyed the effort that was put into making sure the offices were top-notch, the equipment was top-of-the-line, that the decor was modern and that employees had access to sinks, paper towels, fresh water, and the like.

    To improve the situation at Pactera, more local management should be hired. Furthermore, costs should be cut in the low-level management area, as there are (in my opinion) far too many managers and administrative employees for the number of non-management employees that are employed. A rework of the management structure and decentralization from Beijing could do wonders to this growing company.

    Pactera Response

    Mar 27, 2017

    Thank you for your detailed review. We appreciate your specific comments and suggestions. Pactera is a relatively new company (established in 2012), so we are still not at the point where we want ... More


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  5. "Data and analytics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Engineer in Redmond, WA
    Current Employee - Data Engineer in Redmond, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pactera full-time (More than 5 years)

    Pros

    Good working environment and be able to try different opportunities for respective customers projects. Pretty good medical coverage and holiday benefits package.

    Cons

    Unclear if career path and low pay. Poor management and less taking care of how employees are feeling about the company.

    Pactera Response

    Mar 13, 2017

    Thanks for your feedback. Creating a good working environment at the Redmond office is always a goal of ours. We appreciate your feedback and would like to learn more on how we can take better care ... More


  6. Helpful (1)

    "Better offers abound than here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Print Test Operator in Vancouver, WA
    Current Employee - Print Test Operator in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pactera full-time (More than a year)

    Pros

    None, used to be a "Good enough" place to work, but now with the loss of benefits and such, it's become a stagnant pool of festering resentment.

    Cons

    Everything, from the shifts, to the pay to the conditions of work. NONE of it is worth what they are handing out.

    Advice to Management

    To encourage a good workforce, it's best to be making them happy to be there, instead of making them regret coming in.

    Pactera Response

    Mar 2, 2017

    Thank you for your feedback and we hear you loud and clear! We will definitely take your input to heart and are making arrangements to address your concerns. We want to make Pactera a great place ... More


  7. "STE"

    Star Star Star Star Star
    Current Employee - Software Test Engineer in Federal Way, WA
    Current Employee - Software Test Engineer in Federal Way, WA

    I have been working at Pactera (Less than a year)

    Pros

    Very good work-life balance, very good work experience. Nice office. Learned a lot from this employee as well as they gave me the experience of a corporate level job experience.

    Cons

    No opportunity to work from home. Have to be present at work every day and only in the office. Special times are assigned to be available at the desk for the other people to locate you.

    Pactera Response

    Mar 2, 2017

    Thanks for your feedback. Work-life balance is an important part of our company culture, so we're glad to hear that. We will continue to implement new programs so more people feel that they have ... More


  8. "Very flexible work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Representative in Seattle, WA
    Former Employee - Marketing Representative in Seattle, WA

    I worked at Pactera (Less than a year)

    Pros

    flexible working hours, work from home option

    Cons

    Lake of training and internal communication

    Pactera Response

    Mar 9, 2017

    Thanks for leaving us a review! Pactera puts an emphasis on work-life balance for our employees and we have found that flexible working hours is a great reflection of that emphasis.


  9. "Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, WA
    Current Employee - Anonymous Employee in Vancouver, WA
    Recommends
    Positive Outlook

    I have been working at Pactera full-time (More than a year)

    Pros

    Excellent benefits, great people, location, hours

    Cons

    Pay is a bit on the low side

    Advice to Management

    None

    Pactera Response

    Mar 9, 2017

    Thanks for your positive review! We are glad to hear that the benefits, people, location and hours are to your liking. Thank you for being part of Pactera!


  10. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Reno, NV
    Former Employee - Project Manager in Reno, NV
    Recommends
    Positive Outlook

    I worked at Pactera (Less than a year)

    Pros

    This job was one of my best experiences in my professional career. All of my managers were great and very personable.

    Cons

    With contract you never know how long you will be employed.

    Pactera Response

    Mar 15, 2017

    Thanks for your review! I'm glad your experience with Pactera was a positive one. Unfortunately with contract work, we are at the mercy of the client's timelines and project goals. We wish you ... More


  11. Helpful (1)

    "Senior Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in China, LA
    Current Employee - Anonymous Employee in China, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Can be given the scope of work if you were to desire it.

    Cons

    However, no career path planning and nepotism.
    Inconsiderate working hours and expectations with lower than market rates. Bosses and HR tends to shun career planning discussions.


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