Pampered Chef Reviews | Glassdoor

Pampered Chef Reviews

Updated May 16, 2018
181 reviews

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3.6
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Pampered Chef CEO Tracy Britt Cool
Tracy Britt Cool
41 Ratings

181 Employee Reviews

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Pros
  • "Generally friendly atmosphere and free products every once in a while" (in 19 reviews)

  • "Great products which make it easier to sell" (in 14 reviews)

Cons
  • "As with any direct sales, you need to be self motivated and reasonably organized" (in 6 reviews)

  • "Complete flexibility and control means to be successful you must be a self-motivated and committed individual" (in 5 reviews)

More Pros and Cons

  1. "Pampered Chef Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Addison, IL
    Current Employee - Anonymous Employee in Addison, IL

    I have been working at Pampered Chef part-time (Less than a year)

    Pros

    It spans the entire meal process. Stirring and mixing. Cooking and tasting. Serving and eating. It's the backbone of every meal in every home around the world.

    Our spoon is even more special.

    When you notice it's smiling, you smile back.

    It represents the pride and empowerment of a Pampered Chef Business.

    The warmth of the show experience, surrounded by good food and good friends.

    It evokes the joy of being together with those we love.

    Of bringing mealtime back home, without breaking a sweat.

    It reminds you of sharing in the fun, laughter, and relationships Pampered Chef has built itself on.

    Together, our spoon and our smile stand for what we do: helping you enjoy the moments most important to you and yours by inspiring satisfying, stress–free meals, fit for the way you live.

    Cons

    Still a new constultant and trying to build my client base.


  2. "Love this Company & products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New Iberia, LA
    Current Employee - Director in New Iberia, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pampered Chef part-time (More than a year)

    Pros

    Promotions in level, Trips, and monthly sales promotions are all attainable by EVERYONE. If you put in the work, you can reap the benefits. The brand is well known and highly respected which makes it fairly easy to sell.

    Cons

    I don't have enough room to put all of the free products I earn... That's about it.

    Advice to Management

    Keep up the amazing work!

  3. "Be your own boss"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Loved being my own boss

    Cons

    No bad reviews I just did not have the time to put into it


  4. Helpful (7)

    "Not bad, not to great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pampered Chef full-time (More than 5 years)

    Pros

    Great team to work with besides upper management

    Cons

    They try to learn from there mistakes, but lack the initiative and foresight on many projects

    Advice to Management

    Stop having red tape everywhere


  5. Helpful (2)

    "Independent Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Independent Consultant in Rochester, NY
    Current Employee - Independent Consultant in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pampered Chef part-time (More than a year)

    Pros

    FLEXIBILITY! I meet a LOT of new people who aren't just customers- they become friends. I can back off from business if my home life is busy, or I can go to 'the nines' and work it as if it's a full-time career. I hope to be with the company for the next 20+ years. I left a teaching job so I could be home with my family, and immediately jumped into PC. I cook more, have more confidence in the kitchen, and I'm setting a good example for my kids both nutritionally and as they see my work ethic. I feel like we're treated really well by home office (who does a STELLAR job, in my mind), and I also feel that I can be passionate about the products and the company to my customers. There is a LOT of room for growth both personally and business-wise if you're willing to put in some effort/time to training. The more training and experience I have, the more successful my business will become. The training opportunities are endless. Lastly, I almost forgot- PRODUCTS! You get to use your work products at home. And, you can get them for free/discounted. :)

    Cons

    It does take a little while to get your sea legs if you're not familiar with business, but it's to be expected with anything new! Though you can start making income immediately, you have to invest time in your business to make it grow and make the big bucks. :) Also, if you're not used to being organized or self-directed with work, it does take a shift in your mindset and you have to build skills that you may not already bring to the table. Lastly, I feel that the company could do better with regards to feedback from consultants... They just may not have the infrastructure to deal with our feedback and to get back to us individually (who knows- they may pay attention but not respond), but I feel that is an important piece of the company puzzle that may be missing.

    Advice to Management

    Keep making your employees (both at home office and independent consultants) feel appreciated and keep up with the perks for both lower level achievers and upper level achievers. Please often take stock (and respond) to our feedback if at all possible, and continue to grow the company. I feel that our company is on the rise, and I very much appreciate the work that is done... First and foremost though, PC should embody family and enrich lives- let's make sure it's 100% true, and that we never lose sight of making that goal a reality at home office and with consultants.


  6. Helpful (15)

    "Cannot Recommend"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pampered Chef has many well-loved and quality products. The independent consultants are inspirational and provide meaning and purpose to your work.

    Cons

    Many employees have left the company or been let go, leaving many knowledge gaps. Culture of fear has created a risk-averse and high-pressure environment. The company appears to be trying to do much more with much less, which causes work-life balance to suffer and a significant burden on coworkers. It feels like there is a lack of trust between coworkers and leaders, which is harmful when trying to ensure empowerment, autonomy, and accountability.

    Advice to Management

    Listen your people. Model appropriate work habits and healthy balance as leaders. Your teams will work harder and smarter for you if they believe that you care about them as people, not just as workers. Recognize that many of your people are regularly and consistently sacrificing time with their families and discourage that — after all, you are trying to enrich lives one meal and one memory at a time.

    Pampered Chef Response

    Jan 23, 2018 – Director - Talent Strategies

    We agree that our consultants are inspirational and they help drive us to fulfill our purpose of enriching lives; that's why we are so focused on delivering great solutions, experiences, and tools... More


  7. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pampered Chef part-time

    Pros

    High quality product backed by a company that cares about families. I am in control of my schedule and my income.

    Cons

    For me there aren't any.

  8. Helpful (19)

    "Company message does not apply to their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, IL
    Former Employee - Anonymous Employee in Addison, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pampered Chef full-time (More than 10 years)

    Pros

    Attractive health benefit options comparably priced.

    Cons

    Management does not practice what it preaches. If change is so good why are so many of the old regime who make decisions still there?

    Advice to Management

    Message given to field "family time, meal time important" does not seem to apply to employees. Employees with any seniority are shown the door and their length of association is not valued. Just like the Bears , Bulls and the White Sox they're in a rebuilding phase. If you hope to be an influencer or make an impact in your career you won't be able to do it here. Good ideas are shot down and managers feel threatened. If you like being micromanaged then this will be your ideal job!
     Revolving door.

    Pampered Chef Response

    Jan 10, 2018 – Director - Talent Strategies

    Thank you for taking the time to share your thoughts. We are actively reinventing our business to best position Pampered Chef for future growth and this reinvention has brought changes that we’ve... More


  9. "Independent Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pampered Chef part-time

    Pros

    great discounts, flexible hours, good commission structure

    Cons

    high monthly quota to remain active

    Advice to Management

    great support system in place for consultants


  10. Helpful (18)

    "Stressful, unappreciated and undervalued. I can't recommend it for anyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Addison, IL
    Former Employee - Customer Care Representative in Addison, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pampered Chef full-time (More than 5 years)

    Pros

    Sometimes you receive free product as a gift.

    Cons

    I worked for Pampered Chef in the Customer Care department for five years. I was working hard and waiting for the day when all of my hard work would finally be appreciated. That day never came and instead I got a slap in the face (figuratively) . The department is a very stressful high volume call center, with enough "metrics and stats' to make the tax code seem simple by comparison. I was a pretty good employee. My stats were always pretty good, and received positive feedback from my superiors and customers. My reviews were also good, but the raises were a pittance. I always took on extra tasks when asked, including assisting with training new hires. I was assisting them with their questions and helping them answer live calls, apparently my own work suffered a bit because I was doing as asked & assisting the new hires while doing my job at the same time. When I received a write up because my "average call time was too high" I felt betrayed and unappreciated and I had to make a change. The reason my calls suffered is because the new employees had to ask me questions because there was no supervisor around to assist them. Also, after being there 5 years my pay had only been increased by $1.50 or so IN 5 YEARS TIME, THIS IS RIDICULOUS. This company actually gives people $0.25 cents raises, sometimes $0.10 cent raises , and sometimes no raise at all. This organization is ALL about the bottom line and does not care about keeping good employees. Most of the positive reviews they get are from the independent sales consultants, who do NOT work at the office and they don't really know what is going on with the company. This is definitely a culture is a culture of fear - constantly worrying about being written up for something stupid - and you never know when the next "reorg" will happen. All of sudden a whole bunch of people just get laid off. Pampered Chef is NOT a place to work happy nor a place where employees are valued. I finally opened my eyes and realized I am better than this and left voluntarily. I am much happier with my new employer and have been at my new job 10 months. I am compensated MUCH better and have much less stress in my life. Stay away from Pampered Chef.

    Advice to Management

    Good luck.

    Pampered Chef Response

    Jan 10, 2018 – Director - Talent Strategies

    Thank you for your taking the time to share your thoughts. As we reinvent the business we’ve established a set of core values to guide us through this time of change. One of those core values is... More


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