SMART Technologies Reviews | Glassdoor

SMART Technologies Reviews

Updated January 14, 2019
236 reviews

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3.5
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SMART Technologies CEO Greg Estell
Greg Estell
23 Ratings

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Pros
Cons
  • "Upper management is fickle and short-sighted" (in 15 reviews)

  • "There was a lot of politics within middle management" (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great company, amazing products, true commitment to education."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time (More than 10 years)

    Pros

    Great product family that met the needs of educators across all grade levels. Great team to work with, very progressive understanding work/life balance.

    Cons

    Need to be more innovative, too late to the corporate market. Recognized the need early on for a line of product appropriate for corporate use but too slow in bringing it to market.

    Advice to Management

    Listen more to the teams in the field


  2. Helpful (1)

    "Horrible culture, horrible managers, horrible employee morale, and horrible work/family life balance. Run, don’t walk."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 8 years)

    Pros

    Being the 800 lb gorilla in the market place isn’t a bad spot to have. However, their arrogance is a pitfall and their market share is falling.

    Cons

    Too many to list, but here are a few. Sales targets are always unobtainable. Missing targets can mean losing your job. Micromanagement is extreme. Execs and managers in the habit of taking direct report ideas and running with them as if the ideas are their own and taking credit for it. Fire drills nearly every day just to make managers look good and no other reason. Execs and managers could care less about employee’s family life, just hit the deadline is the theme. Product failures hard to keep up with and prevents reoccurring sales. Product delays even harder with all the blame passed down to sales for poor forecasting. All departments live in their own silos and cross communication is non-existent. Marketing, also known as sales prevention, does not listen to customers or field sales with first hand knowledge of customer needs. Product management is even worse and do not listen. Everyone lives in fear of layoffs. At least 700-800 people laid off since 2012. Layoffs each year are consistent due to re-orgs and change in direction. Lots of backstabbing taking place. Can’t trust anyone. C-levels think they have an open door policy, but mid level managers do not allow it. Employees are told NOT to reach out to any C level exec without letting their manager know or going through them. No one there practices what they preach. It’s a shame to see a company that was once thriving with good people deteriorate to such a mess of a place to work with no consistent direction.

    Advice to Management

    C-levels should look at their managers that are wasting so much time and their direct reports time trying to shine a light on themselves rather then their direct reports who really are the ones doing all the work and coming up with good ideas. C-Levels should wonder why no one other than VP’s knock on their door or call them to discuss ideas or issues. The message to avoid you is repeated over and over, even minutes after you pretend to tell employees that you want to hear from them. Quit the fire drills when you have the ability to have someone run a report for you with the exact same information and let people do their jobs.

  3. "Enjoyed my team but upper management needs to get it together"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time (More than 3 years)

    Pros

    Interesting products for development.
    Creative and innovative challenges.

    Cons

    Upper management makes bad financial decisions that are felt at the lower rung of employment.

    Advice to Management

    Don't assume that a buyout will fix all of your problems.


  4. Helpful (1)

    "Old boys no new ideas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SMART Technologies full-time (More than 3 years)

    Pros

    A few really good people there.

    Cons

    It’s already been said but Nortell mindset (big failure of a company all smarts managers and execs came from). If you’re not in the nortell club you’re chances to advance are slim to none. Do yourself a favor and look elsewhere.

    Advice to Management

    Retire


  5. Helpful (4)

    "dying company, bland solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 3 years)

    Pros

    work/life balance, cool to make a difference in education.

    Cons

    with new ownership the company is being gutted. the only execs left are those that can't land anywhere else.

    Advice to Management

    get good at being a VAR, forget about inventing anything, just protect the brand as best you can...


  6. Helpful (4)

    "Good people, bad ideas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SMART Technologies full-time

    Pros

    Great people
    Casual office atmosphere
    Helpful employees

    Cons

    History of poor strategic management decisions
    Kapp42 - one of the biggest failures since the Titanic

    Advice to Management

    Make better decisions with the end customer in mind. Not according to the whims of management.


  7. Helpful (6)

    "Stay away - for the sake of your own sanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NA Eduational Sales in New York, NY
    Former Employee - NA Eduational Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies (More than a year)

    Pros

    None ... nothing ... nill ... Nadda! After 2 years of working there I cant actually list anything positive

    Cons

    Terrible Management and Leadership, sadly still with a belief that SMART owns the EdTech Space for flat panels when the market is crowded with far cheaper and technically equivalent or superior solutions.

    Too many schools dont have the money to buy SMART solutions especially when they dont use Microsoft Software

    Marketing is dominated by Canada ... its "their way only" .. if it works in Canada and North America then it must work everywhere else. [even when it doesn't actually generate us many leads]

    I pity anyone trying to work in marketing if they aren't based in calgary and i'm very glad that i'm based in New York!

    From my sales perspective - targets are not achievable and let down by stock issues and poor pricing

    Advice to Management

    Sales Leadership .... Join the 21st Century .. and realise that the market has moved on massively ...
    Marketing ... give up .. and PLEASE PLEASE listen to what customers want ... and what we need .... its all too fluffy and irrelevant

  8. Helpful (4)

    "Best of times and the worst of times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time (More than 5 years)

    Pros

    "Old" SMART was a great place to work, great collaboration and teamwork

    Cons

    "New" SMART full of arrogant people who believe they know it all.

    Advice to Management

    None really. Think it's too late for any.


  9. "Overall"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at SMART Technologies full-time

    Pros

    * Great culture
    * Great people
    * Some of the best managers I have ever worked with
    * Great opportunities for growth

    Cons

    * The company has to few employees for to many jobs so there are a lot of people doing multiple jobs and it adds up to quicker burnout.


  10. Helpful (3)

    "supressed Innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time

    Pros

    established, entrepreneurial and progressive organization that carries high energy enthusiasm throughout the organization.

    Cons

    Old guard management styles prevent cross organization innovation and collaboration. Significant turnover in the past three years has drained the organization of key knowledge and relationships that are preventing acceleration into new markets.

    Advice to Management

    Need to listen to employees regarding product categories and education business.