SMART Technologies Reviews

Updated Apr 14, 2021

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3.8
81%
Recommend to a Friend
71%
Approve of CEO
SMART Technologies CEO Greg Estell
Greg Estell
35 Ratings
Pros
  • "Leave policies are excellent and they sure take care of your work life balance(in 26 reviews)

  • "Had some great people working there(in 25 reviews)

  • Cons
  • "Upper management makes poor business decisions(in 16 reviews)

  • "Senior management have an unhelpful habit of venting their frustration via negative emails to all staff (e(in 12 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Training Specialist

      Sep 10, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great environment to work in and easy interview questions

      Cons

      Fun job and no cons

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    2. 4.0
      Current Employee, more than 3 years

      Great job if you can deal with the labor and travel

      Apr 11, 2021 - Education Sales Consultant in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great teammates, great direct management, good work environment

      Cons

      Constant reorganization within company, difficult labor moving equipment, a lot of travel

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    3. 3.0
      Former Employee, more than 3 years

      Company with lots of potential, just lacking a US manager with real skills

      Jun 17, 2020 - ESM 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great product, great team in Canada

      Cons

      Sales team in the US is lacking guidance

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      1 person found this review helpful
    4. 4.0
      Former Employee, less than 1 year

      SMART Is a great place to work!

      Apr 4, 2019 - District Education Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone is working toward a common goal of driving sales, from Marketing to of course sales, but also at the Executive level. There is a great focus on improving the products, but also listening to employees and changing processes and procedures to improve results.

      Cons

      The only drawback is the boundless number of meetings each week.

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    5. 1.0
      Former Employee, less than 1 year

      No clear vision

      Sep 29, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good compensation plan and benefits

      Cons

      A confusing place to work- give very little guidance and then when they do, the expectations change. There doesn't seem to be a clear pathway to being successful in a crowded market with other less expensive competitors who offer product as good, or better at a lower price.

      1 person found this review helpful
    6. 4.0
      Current Employee, more than 5 years

      Lot of work but good pay

      Mar 10, 2019 - Senior Software Developer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay Organized Management

      Cons

      Lots of work load Egoistic Co-workers

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    7. 1.0
      Former Employee, more than 8 years

      Horrible culture, horrible managers, horrible employee morale, and horrible work/family life balance. Run, don’t walk.

      Jan 14, 2019 - Anonymous Employee in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Being the 800 lb gorilla in the market place isn’t a bad spot to have. However, their arrogance is a pitfall and their market share is falling.

      Cons

      Too many to list, but here are a few. Sales targets are always unobtainable. Missing targets can mean losing your job. Micromanagement is extreme. Execs and managers in the habit of taking direct report ideas and running with them as if the ideas are their own and taking credit for it. Fire drills nearly every day just to make managers look good and no other reason. Execs and managers could care less about employee’s family life, just hit the deadline is the theme. Product failures hard to keep up with and prevents reoccurring sales. Product delays even harder with all the blame passed down to sales for poor forecasting. All departments live in their own silos and cross communication is non-existent. Marketing, also known as sales prevention, does not listen to customers or field sales with first hand knowledge of customer needs. Product management is even worse and do not listen. Everyone lives in fear of layoffs. At least 700-800 people laid off since 2012. Layoffs each year are consistent due to re-orgs and change in direction. Lots of backstabbing taking place. Can’t trust anyone. C-levels think they have an open door policy, but mid level managers do not allow it. Employees are told NOT to reach out to any C level exec without letting their manager know or going through them. No one there practices what they preach. It’s a shame to see a company that was once thriving with good people deteriorate to such a mess of a place to work with no consistent direction.

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      5 people found this review helpful
    8. 4.0
      Former Employee, more than 1 year

      Interesting times ahead

      Nov 13, 2016 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Recent acquisition means money and strength to begin growth again. Leader in education hardware market. Positioned well to be leader in ed software market. Strong development teams with a good vision for future of ed market. Strong, positive culture in Seattle office. Very rare to find the same great talent, energy, teamwork and friendship in any organization. Strong ops team who understand how to be effective and are doing a great job at finding and rectifying inefficiencies.

      Cons

      Sales team and sales leadership is the worst I've seen. They continually miss targets and can't strategize. Excuses, excuses, excuses. I don't know how they get away with it. Pockets of legacy employees who are too stuck on old ways of doing things and too proud to change things up despite failing continuously. Marketing is too junior to know what they're doing so they just waste money. Need a complete overhaul - reorganize to actually do marketing and refresh team to build a stronger org.

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      6 people found this review helpful
    9. 2.0
      Former Employee, more than 3 years

      not so good

      Sep 8, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some really dedicated people. Low level managers, engineers, and other staff are great people and great to work with.

      Cons

      Bad culture is completely entrenched. Ultra heavy process that impedes any ability to do good work, despite the best efforts of many front line employees. Upper management is totally clueless, shifts things around without a real strategy in mind. Product development is done in a total vacuum, with no data driving any of the decisions. Features are chosen at random by the CTO, and unsurprisingly most of them fail to resonate with users. Products are low quality and rushed to market because upper management is rolling the dice with reckless abandon. Too many products, not enough culling of unsuccessful products. Managers are unfortunately thrown into a lions den where they have to play politics instead of helping their team build great products. CEO blames lack of product sales on people going home early, meanwhile some major blunders by upper management go totally unacknowledged. This company was wildly successful before there was any competition. This success masked a lot of endemic issues. Now that education spending is in the gutter and their bread and butter product has been commoditized, all of the major problems are surfacing. Multiple attempts at restructuring have been unsuccessful. This company operates like a big ship and cannot turn on a dime.

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      10 people found this review helpful
    10. 2.0
      Former Employee, more than 5 years

      If you want to be bullied in the work place, take a job here!

      Nov 21, 2014 - ESM in Greensboro, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get paid every two weeks and benefits are OK, Medical is expensive for a family. I still believe in the product, NB and IFP's are where it is at!

      Cons

      Sales are down but wait we will: Downsize the workforce Blame the ESM or TM when they(Management) reduce the reseller boots on the ground by 90% Let Epson sell NB as a loss leader to sell HW Use SFDC as an inventory tool but with no connection to Oracle User list? What user list? Backorders on product for weeks Constant Conference calls in the middle of the week Too many reports that could be pulled from SFDC Lack of understanding by upper management because they are never told the truth by middle management Middle management who needs to go out an actually sell a deal before they criticize you on your selling capabilities Training? NONE! Messaging? Just ask how many times they changed that with pricing around NB 2014 and then asked us to keep up with their stupidity. Jealous and deceitful RED's who will turn on you as fast as the wind changes directions

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      7 people found this review helpful
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