SMART Technologies Reviews | Glassdoor

SMART Technologies Reviews

Updated April 28, 2017
191 reviews

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2.3
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SMART Technologies President & CEO Neil Gaydon
Neil Gaydon
70 Ratings

191 Employee Reviews

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Pros
Cons
  • Many in upper management with a software background don't understand hardware development as well, leading to poor decisions (in 14 reviews)

  • Senior management have an unhelpful habit of venting their frustration via negative emails to all staff (e (in 11 reviews)

More Pros and Cons

  1. "Great Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook

    I worked at SMART Technologies full-time

    Pros

    The company has some great technology with a great group of people. The latest change in product development has been great with the latest addition of the Seattle offices

    Cons

    The company made some poor fiscal decisions during its early years of high growth that they had been battling to recover from

    Advice to Management

    Continue to reduce the fiscal liabilities from previous management team and keep on the path of quicker product cycles.


  2. Helpful (8)

    "Steady Decline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than a year)

    Pros

    Nice office. Good work life balance.

    Cons

    Cancelled projects, successive cycles of layoffs, CEO departed suddenly, no lifeline from Foxxcon.

    Advice to Management

    Sorry you have anything invested here. You might as well stop saying your values follow the three C's, curious, courageous, and consistent because the company mentality is more like cowardly, contentious, and crippled.


  3. "Great experience"

    Star Star Star Star Star
    Former Employee - Education Solutions Specialist in Belle Chasse, LA
    Former Employee - Education Solutions Specialist in Belle Chasse, LA

    I worked at SMART Technologies (More than 3 years)

    Pros

    Met so many wonderful people.

    Cons

    Disconnect between upper management and the customer.

    Advice to Management

    Listen mor and need to understand the sales cycle for education can be a long one.


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  5. Helpful (5)

    "Kapp Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kapp Sales Specialist in Hoboken, NJ
    Current Employee - Kapp Sales Specialist in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SMART Technologies (Less than a year)

    Pros

    Great pay and great learning opportunities

    Cons

    Very easily trigger happy with cutting jobs out of nowhere for no justifiable reason


  6. Helpful (10)

    "Area Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alberta in Washington, DC
    Former Employee - Alberta in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 8 years)

    Pros

    Many great people and internal team
    Lots of interaction with MK, insights, etc
    Access to management and founders

    Cons

    After management change, many obstacles and re-organization
    Company lost the essence
    Channel was never embraces/developed as growth partners

    Advice to Management

    No real advice. Have already made their mind.
    People needs to be motivated to deliver the quality and results they are expected to deliver and the reason for the changes. Not everything is a hard number on a balance sheet that is reported to shareholders


  7. Helpful (4)

    "tech review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Printer Technician in Huntley, IL
    Current Employee - Printer Technician in Huntley, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SMART Technologies (Less than a year)

    Pros

    people that are techs and the manager is a good guy

    Cons

    upper managers are poor no comunication and the say they offer medical benefits and they do but you pay for the entire benefit


  8. Helpful (4)

    "Lack of direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 3 years)

    Pros

    Great people who cared about the education market and were excited to come to work.
    Significant growth in the company at the time created good opportunity to get exposed to a lot of new ideas.

    Cons

    Lack of direction in the company killed innovation. Management became very political and efforts to get things done for customers were outweighed by internal fighting.

    Advice to Management

    None, the ship has sailed on this company, its ideas and any hope for the future. Its quite a shame but a company does need more than one product that is easily copied.


  9. Helpful (9)

    "Very Sad, company is being run down to the ground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Coronado, CA
    Former Employee - Manager in Coronado, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 8 years)

    Pros

    Great people and in the past great products, now only one to carry the company on.
    Smart is not a Software company,

    Cons

    Very heavy bad upper management who think they are still with Microsoft. no loyalty to the employees left and you always have to wonder if your the next one to get the pink slip with there ongoing weekly cuts. Company values ruined and stock now at 89 cents VS 5-7 $

    Advice to Management

    AT this point? you will no longer have any sales staff, no loyalty and time for upper management to get their selling suits on, best of Luck to the CEO, He made his money.


  10. Helpful (6)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Washington, DC
    Former Employee - Sales in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies (More than a year)

    Pros

    SMART Technologies still has a great product set in 2015. Every Enterprise has a need for some piece of the SMART Collaboration suite. This product set is engaging and fun to sell.
    Had a really good strategy/partnership with Microsoft for the Lync Room Systems. SMART has hired a lot of pretty strong sales folks that do know how to close business.

    Cons

    Poor leadership. It would be more accurate to say that SMART Technologies manages their business with a short runway based on a transactional model. Reactive not proactive approach to selling as a whole. Compensation paid out on a quarterly basis (not monthly) is an outdated model for this product line...this is not Microsoft. Surprisingly poor communications from HQ to the field and yes this is possible even for a collaboration based company. SMART Technologies has a cycle that has been developing where they make sudden layoff decisions every 12-18 months based on how the year's numbers are looking. Until there is a change in upper management history says this will continue.

    Advice to Management

    Great products are clearly not enough ensure success. Mission critical to have a step by step quality assurance process that is actually followed. This company can be turned around and could be successful. Your people will be the difference and you must invest in them more than products. Few people want to see upper management run this company any further into the ground. If you do not really listen to your employees on the front line (sales), partners and customers than the market will tell you how you are doing.


  11. Helpful (3)

    "SMART Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SMART Technologies full-time (More than a year)

    Pros

    Friendly management
    Nice work/life balance
    Good work environment
    Chance to learn
    A lot of training available
    They will pay for your IT certs

    Cons

    Not much chance of advancement
    Pay is lacking


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