ServiceMax reviews

It's amazing how many things get swept under the rug at this company! Let me start with the management. This place is a revolving door for senior leadership. The highly regarded CMO....gone! Sales leadership pushed out the door. Engineering and product management mysteriously departing?!?! Whispers that the founders are stepping away. There is so much confusion at the top that it is almost impossible to build a vision to carry this company forward to the next level. The culture here is the strangest I have ever seen in my career. This place is a ghost town by 4:30pm. Remember, this is a start-up pre-IPO company not a mature 50 year old outdated business. Company events are awkward, lunches are hardly social, and morale is sinking. The culture is pretty laid back which probably explains why most employees generally leave so early. This translates into no accountability, setbacks on goal achievement, push out of action items. The business model is hitting a cross roads. SMB is saturated, mid-market is struggling to define value and the Enterprise companies are dragging their feet or customizing their own solutions. Adoption rates are low, churn is on the rise so more money is being dumped into marketing in a final attempt to acquire new customers. It is easy to assess the health of the company by examining the mood of the sales team. There has been more turnover in this group than any other function in the company. The sales cycles are long and slow, frustration levels are high, and variable compensation achievements are well below target expectations. The message has been that we are not going to rush to an IPO. Let's be clear, there is no rush because an IPO is not even an option at this point. Compensation is below industry standards, however this is a suburban start up (not SF) which explains the below market comp. It is nearly impossible to hit target variable compensation and the accelerators are laughable. If you are fresh out of school, this might be a nice opportunity to gain experience with a SaaS company. However, for someone looking for that next great opportunity, do not let the shiny exterior fool you!

Servicemax is a sales driven company with engineering as an afterthought. Do not expect to see healthy engineering practices here. The technical debt here is extremely high. Adding or fixing features has turn into a mess. Having to work with a remote team is frustrating because there is lack of communication (time difference, language barriers, etc). Work can take days to finish because of this. The technology is also very outdated, and not at all innovative. Do not expect to develop your career here. There are a lot of politics in upper management and lack of transparency. There is a lot of finger pointing when things do not get done. Communication is awful between upper management and the rest of the company. The culture among upper management is also highly questionable as well. No 401k benefits