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ServiceSource

Acquired by Concentrix

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ServiceSource reviews

3.1

54% would recommend to a friend

(1,414 total reviews)
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Gary B. Moore

75% approve of CEO

38% positive business outlook

ServiceSource has an employee rating of 3.1 out of 5 stars, based on 1,414 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceSource employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

1K reviews
1.0
Oct 30, 2014

Sinking Ship, Bail Now

Recommend
CEO approval
Business Outlook

Pros

This was a great place when we went public and were spending investors' money like drunken sailors... (Remember the Friday Keggers?). ServiceSource when Mike was running the company.

Cons

Heading in the wrong direction. Mike knew the business. He got distracted by fancy shmancy SAAS business models and he lost control. He wasn't helped by an incompetent team around him. It's too bad he was pushed out while the real problem got promoted to CEO. She goes from running the finance department that led the company to the brink of financial ruin to managing the whole thing. Only operating experience she has is her surf camp where she spends most of her time. New CFO. Wow. He ran QLogic into the ground before he was forced to resign. So now I guess he is going to implement financial discipline and forecasts? Blind leading the blind. Now the constant re-orgs and layoffs and restructuring and sense of paranoia is not helpful. Management needs to let us do what we know how to do and that's close deals. But now that I'm laid off and everyone else is heading for the hills or on the chopping block I guess that ain't gonna happen.

2.0
Feb 22, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Colleagues are helpful and fantastic to work with 2. Opportunities to move across team and build skills

Cons

1. Incompetent, clueless C-level leadership that just cannot make clear decisions. So you have a new vision, mission statement every year, new color, new logo etc, but the revenue stays the same - the company struggles to grow by even 1% , though it talks about GROW a lot in emails 2. Poor execution strategies, coming from middle management that is always fighting fire and handling escalations from frustrated customers 3. No transparency or communication on important people decisions - rampant favoritism, secret promotions, sudden layoffs, resulting in high employee (and customer) turnover.

2.0
May 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Laid back environment with team/office outings. Easy way to ease into corporate life, meetings, conferences, presentations, etc.

Cons

They lie and say the company is doing well but turn around and tell management there is no money for promotions or raises. Leadership instructed managers to give lower scores on annual employee evaluations so promotions/raises would not have to be given. They could have been honest about it and still evaluated everyone accurately but they would rather lie and tell a great employee they are just "ok" and need improvement. So deceptive. They also pay half of what other companies pay for the same roles. This is why they love new grads... They pay them pennies with huge workloads and are none the wiser.

Viewing 1 - 3 of 1,414 Reviews

Glassdoor has 1,444 ServiceSource reviews submitted anonymously by ServiceSource employees. Read employee reviews and ratings on Glassdoor to decide if ServiceSource is right for you.