ServiceSource 562 Reviews | Glassdoor

ServiceSource Reviews

Updated March 24, 2017
562 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
255 Ratings

562 Employee Reviews

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Pros
Cons
  • Lack of upper Management Communication (in 25 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 25 reviews)

More Pros and Cons

  1. "Relaxed Culture but Micromanaged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewal Sales Representative in Nashville, TN
    Current Employee - Renewal Sales Representative in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    -relaxed dress code
    -fun/young environment
    -developed understanding of quota/forecasts/pipeline management

    Cons

    -bad data
    -high level of micromanagement
    -retention rate


  2. "Great Company to Start your career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Nashville, TN
    Former Employee - Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than 5 years)

    Pros

    Decent compensation. Great atmosphere. Your colleagues make the job more pleasant than it actually is.

    Cons

    Not much room for upward mobility. The base compensation leaves a lot to be desired.

    Advice to Management

    Invest in the people that work for you. Pay them what they are worth and you will keep some of the better employees that I have seen walk out of the door due to lack of compensation.


  3. "Great Entry Level Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time

    Pros

    Fun atmosphere and plenty of opportunities for growth within company. Great culture and support structure.

    Cons

    Only so much room for growth before you have to look externally for opportunities.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Operations Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people you work with are ages 21-26

    Cons

    Your managers are also younger


  6. "Great Entry Level Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    -Fun atmosphere
    - Great bonus structure
    -Location

    Cons

    -Base Pay
    -A lot of micromanagement


  7. "Sales Rep"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people with great experience

    Cons

    Changing Envoirnments is too hard to keep up with


  8. "Sr. Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than 5 years)

    Pros

    The company supports flexibility for many jobs. Youthful culture provides lots of energy.

    Cons

    Weak senior leadership, company struggling on journey of growth

    Advice to Management

    Use the data you have and solid analysis to shape your strategy, develop tactics and then stick to the plan


  9. Helpful (1)

    "Beware, research financials thoroughly first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Downtown Denver location very near public transportation like bus, mall ride and light rail. Easy to get to. If you like technology you can get exposed to many great companies to network with- all in one stop shop.

    Cons

    Continued overspending combined with deteriorating financials and missing large deals coming in. No established company values including integrity at highest levels. Lack of clarity around vision. Often times there is not enough work to do- hard to find things to do to keep busy.

    Advice to Management

    Diligent and regular financial reviews per each and every department led from the very top- may help the company with cost control.


  10. "Renewal Sales Representative"

    Star Star Star Star Star
    Current Employee - Renewal Sales Representative in Nashville, TN
    Current Employee - Renewal Sales Representative in Nashville, TN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    Laid back most of the time, cool people, nice perks every now and then, good resume builder.

    Cons

    Worst training ever, repetitive, working with clients can be challenging, below average pay.

    Advice to Management

    Train better!


  11. "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time

    Pros

    Inside sales, set opportunity list, no real cold call more like a warm lead. The atmosphere is laid back but trying to grow up.

    Cons

    Growing pains, trying to establish structure but revenue is very much depended off of clients which may not have the same goals as Service Source



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