ServiceSource Reviews | Glassdoor

ServiceSource Reviews

Updated April 24, 2017
571 reviews

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Full-time Part-time

2.8
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ServiceSource CEO Chris Carrington
Chris Carrington
261 Ratings

571 Employee Reviews

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Pros
Cons
  • Lack of upper Management Communication (in 26 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 25 reviews)

More Pros and Cons

  1. "Good First Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - L&D Designer in Denver, CO
    Former Employee - L&D Designer in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    Great workplace. Beer, parties, hikes, etc.
    Great coworkers and team mentality.

    Cons

    Higher ups didn't value my teams work.


  2. "Relaxed Culture but Micromanaged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewal Sales Representative in Nashville, TN
    Current Employee - Renewal Sales Representative in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    -relaxed dress code
    -fun/young environment
    -developed understanding of quota/forecasts/pipeline management

    Cons

    -bad data
    -high level of micromanagement
    -retention rate


  3. "Great Company to Start your career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Nashville, TN
    Former Employee - Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than 5 years)

    Pros

    Decent compensation. Great atmosphere. Your colleagues make the job more pleasant than it actually is.

    Cons

    Not much room for upward mobility. The base compensation leaves a lot to be desired.

    Advice to Management

    Invest in the people that work for you. Pay them what they are worth and you will keep some of the better employees that I have seen walk out of the door due to lack of compensation.


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  5. Helpful (1)

    "Cisco Software Annuities Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cisco Software Annuities Representative in Nashville, TN
    Current Employee - Cisco Software Annuities Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    Work with awesome people that treat you like a team.

    Cons

    Micromanaged. Terrible pay with inconsistent bonuses. Terrible communication.

    Advice to Management

    Stop letting the clients bully you around.


  6. "Senior Operation Services Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Flexible and steady weekly schedule

    Cons

    Employees are underpaid. Management is seriously lacking in experience. There is a lot of talk and no follow through. I would highly suggest that you DO NOT work here. There are really no growth opportunities.

    Advice to Management

    Communicate with the employees. Recognize your employees for the actual work they do.


  7. Helpful (4)

    "stay away unless you are 22."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Representative in Nashville, TN
    Former Employee - Senior Sales Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than 3 years)

    Pros

    only pro is if you just graduated college and need a job

    Cons

    consistently lies to employees, always tries to not pay you full bonus, comes up with fake numbers so they don't have to pay you, micromanaged. Managers have no business degrees or management experience. Senior Level Management does not care about any employee unless they are friends. Corporate BS is always spit at you. THE MOST unethical company I have ever been apart of. STAY AWAY! Very low pay(especially in Nashville). Most people cannot afford to live or most take a second job.
    Nashville upper management consistently lies to employees, only takes people they are friends with on trips, promotes friends only. Very unprofessional on work trips, drinks too much and embarrasses company, but they continue to get promoted.

    Consistent turnover and they do not care if you leave.

    They will try to find a way to fire you if you challenge them on anything.

    The MOTTO of the company is to pay recent grads low salary, hope they never ask for raise, they leave in two years and start the cycle over again.

    Advice to Management

    Low level managers need to stand up to high level managers but they are too busy drinking the kool aid to know any better.

    If the employees banded together and stood for what is right there could be a huge culture shock in the company.

    PAY YOUR EMPLOYEES WHAT THEY DESERVE!


  8. Helpful (1)

    "Sr. Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than 5 years)

    Pros

    The company supports flexibility for many jobs. Youthful culture provides lots of energy.

    Cons

    Weak senior leadership, company struggling on journey of growth

    Advice to Management

    Use the data you have and solid analysis to shape your strategy, develop tactics and then stick to the plan


  9. Helpful (2)

    "Beware, research financials thoroughly first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Downtown Denver location very near public transportation like bus, mall ride and light rail. Easy to get to. If you like technology you can get exposed to many great companies to network with- all in one stop shop.

    Cons

    Continued overspending combined with deteriorating financials and missing large deals coming in. No established company values including integrity at highest levels. Lack of clarity around vision. Often times there is not enough work to do- hard to find things to do to keep busy.

    Advice to Management

    Diligent and regular financial reviews per each and every department led from the very top- may help the company with cost control.


  10. Helpful (2)

    "Customer Success Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Nashville, TN
    Former Employee - Customer Success Manager in Nashville, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    - Great Community
    - Excellent Resume Builder

    Cons

    - Bonus structure is very elusive
    - Alot of work is busy work that you are not compensated for, or it detracts from the work you are required to do in order to receive a full bonus


  11. Helpful (9)

    "I pretend to work. They pretend to pay me."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    -- Good transition job; the average employee lifespan of a year and a half should give you a good idea of what kind of company this is.
    -- Plenty of time for self-reflection. I learned a lot about the kinds of things can make me absolutely miserable at a job.

    Cons

    -- There were many times when I felt like my job was so meaningless, the only reason I was being paid was because they wanted someone to sit in a chair all day.
    -- Pay scales are below industry standard for most positions. This company is interested in doing everything as cheaply as possible.
    -- Despite what they tell you, there is very little upward mobility. In the space of a few months, I saw a number of high-level positions on my team filled by external hires, while tenured reps weren't even considered for promotion.
    -- Managers lack skills and resources necessary to effectively lead their teams.
    -- It is a perfect balance of all the depressing soullessness from a large corporation with the chaotically disorganized, inefficient processes that usually plague much smaller businesses.

    Advice to Management

    Get to know your teams. If I've been at the company for months and my direct manager still hasn't met with me individually, told me "Good job", or even learned how to spell my name correctly, then we have a problem. The people under you need to know that you care about them and that you want them to succeed, and you need to know whether or not you're willing to make that happen.



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