ServiceSource Reviews

Updated Jan 14, 2021

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3.3
61%
Recommend to a Friend
77%
Approve of CEO
ServiceSource Chairman and CEO Gary B. Moore
Gary B. Moore
96 Ratings
Pros
Cons
  • "Upper management are locked in a time warp(in 37 reviews)

  • "worst managers who openly demoralize sales reps and talk down to them(in 36 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    Helpful (1)

    "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time for less than a year

    Pros

    Great company which focuses on employee's journey experience. Lots of learning opportunity here and great support, colleagues whom are really helpful.

    Cons

    Can't think of any for now.

    Continue reading
  2. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Director in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceSource full-time for more than a year

    Pros

    Great company; opportunity for growth

    Cons

    Opportunity to incorporate systems/platforms for measurement and consistency

    Continue reading

  3. "Great place to start your career."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Representative II in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time for more than a year

    Pros

    Fun place to work and engage.

    Cons

    Tough to move up quickly.

    Continue reading
  4. "Solid entry into corporate work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ServiceSource full-time for less than a year

    Pros

    Simple work, easy entry to employment

    Cons

    Management could be better though

  5. "The work is tedious at times but the people make it worth it"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time for more than a year

    Pros

    Decent benefits Provides valuable sales experience Great managers Casual dress code Good work-from-home plans moving forward

    Cons

    Base pay is very low Career advancement is difficult Bonuses are hard to earn on certain teams Management will often favor the client's demands over the reality the reps have to deal with.

    Continue reading

    ServiceSource Response

    January 7, 2021ServiceSource Talent Team

    Thank you for taking the time to leave a review. This January marks the start of our performance conversations, and is a great time to discuss your employee experience and career development opportunities with your manager. Please check your email for additional information. If you have any questions, feel free to reach out at Talent@servicesource.com.

  6. "Great entry level position"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Success Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    You can learn about the way companies work

    Cons

    Not paid to industry standard

  7. "Challenging Work Environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management 

    I worked at ServiceSource full-time

    Pros

    Director level has passion to succeed

    Cons

    Limited executive leadership attention to career growth/needs of the front line

  8. "Mr. Right Now, not Mr. Right"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time

    Pros

    You learn a lot about b2b sales

    Cons

    Really disorganized from sales management on up

  9. Helpful (1)

    "Been here 2 1/2 years"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enclave Support in Centreville, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time

    Pros

    some bosses genuinely care about you some don't

    Cons

    Personal speeding tickets really mess up moving up in the company

  10. "There's better but there's worse"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Services Specialist 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time for more than 3 years

    Pros

    - Friendly environment - Casual setting - Experience depends greatly on what team you're on and I've had some really good ones - There is some great middle management - A pretty good place to start a career honestly

    Cons

    - Workloads often swing between absolutely nothing and overwhelming - Sometimes too casual, it can feel like working from a frat house - Contracts suddenly ending, displacing workers. They often find new places for people, but not always - Pay is below industry average but is a pretty good starter job

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