ServiceSource 551 Reviews | Glassdoor

ServiceSource Reviews

Updated February 23, 2017
551 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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ServiceSource CEO Chris Carrington
Chris Carrington
253 Ratings

551 Employee Reviews

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Pros
Cons
  • Lack of upper Management Communication (in 25 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 25 reviews)

More Pros and Cons

  1. "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time

    Pros

    Inside sales, set opportunity list, no real cold call more like a warm lead. The atmosphere is laid back but trying to grow up.

    Cons

    Growing pains, trying to establish structure but revenue is very much depended off of clients which may not have the same goals as Service Source


  2. "Renewal Sales Representative"

    Star Star Star Star Star
    Current Employee - Renewal Sales Representative in Nashville, TN
    Current Employee - Renewal Sales Representative in Nashville, TN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    Laid back most of the time, cool people, nice perks every now and then, good resume builder.

    Cons

    Worst training ever, repetitive, working with clients can be challenging, below average pay.

    Advice to Management

    Train better!


  3. Helpful (1)

    "Customer Success Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Nashville, TN
    Former Employee - Customer Success Manager in Nashville, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    - Great Community
    - Excellent Resume Builder

    Cons

    - Bonus structure is very elusive
    - Alot of work is busy work that you are not compensated for, or it detracts from the work you are required to do in order to receive a full bonus


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  5. "Sales Manager I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    15 days PTO, Employee Stock Purchase Plan, good health benefits, 10 vacation days, additional half days off for hitting your number, flexible schedule, low stress, good experience

    Cons

    Constant change, poor communication from all levels, bonus structure always changes and usually for the negative, good performance isn't rewarded how it should be, high attrition rate.


  6. "Fun, engaging atmosphere for young professionals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Site Engineer in Nashville, TN
    Current Employee - IT Site Engineer in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (More than 5 years)

    Pros

    Lots of opportunities ranging from sales, operations, business applications and technology.

    Cons

    Downtown traffic can be hectic come rush hour if you live outside the area.

    Advice to Management

    Employee Development


  7. Helpful (5)

    "I pretend to work. They pretend to pay me."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    -- Good transition job; the average employee lifespan of a year and a half should give you a good idea of what kind of company this is.
    -- Plenty of time for self-reflection. I learned a lot about the kinds of things can make me absolutely miserable at a job.

    Cons

    -- There were many times when I felt like my job was so meaningless, the only reason I was being paid was because they wanted someone to sit in a chair all day.
    -- Pay scales are below industry standard for most positions. This company is interested in doing everything as cheaply as possible.
    -- Despite what they tell you, there is very little upward mobility. In the space of a few months, I saw a number of high-level positions on my team filled by external hires, while tenured reps weren't even considered for promotion.
    -- Managers lack skills and resources necessary to effectively lead their teams.
    -- It is a perfect balance of all the depressing soullessness from a large corporation with the chaotically disorganized, inefficient processes that usually plague much smaller businesses.

    Advice to Management

    Get to know your teams. If I've been at the company for months and my direct manager still hasn't met with me individually, told me "Good job", or even learned how to spell my name correctly, then we have a problem. The people under you need to know that you care about them and that you want them to succeed, and you need to know whether or not you're willing to make that happen.


  8. Helpful (2)

    "Iowa Nose in the Air"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    Everyone will pitch in on Friday's for a rack of Coors Light

    Cons

    The Coors light comes complete with bad taste to accompany the bad attitudes.


  9. "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Alexandria, VA
    Former Employee - Customer Service Representative in Alexandria, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceSource (Less than a year)

    Pros

    I love this Company. Great place to work.

    Cons

    None. I don't have anything negative to say.

    Advice to Management

    None. Keep up the good work.


  10. "Customer Success Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great evironment, people, leaders, and work.

    Cons

    Pay, sometimes micromanaged, and quotas.


  11. "I hated the job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource full-time

    Pros

    The employee was only thing keeping me going.

    Cons

    Call center just downtown Nashville.



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