ServiceSource Reviews | Glassdoor

ServiceSource Reviews

Updated September 25, 2017
644 reviews

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2.7
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ServiceSource CEO Chris Carrington
Chris Carrington
308 Ratings

644 Employee Reviews

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Pros
Cons
  • Upper management has failed to grow their account base to keep up with Wall Street's expectations (in 31 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 28 reviews)

More Pros and Cons

  1. "Good company for first-time corporate employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewals in Denver, CO
    Current Employee - Renewals in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource (More than a year)

    Pros

    Great Work Life Balance, decent benefits

    Cons

    Little communication from upper management

    Advice to Management

    Stop Micro-Managing, be open to ideas from subordinates


  2. "Great place to Kickstart a career in corporate America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in Nashville, TN
    Current Employee - Client Services Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource (More than a year)

    Pros

    Access to some of the biggest names in the tech industry. Decent pay. Relaxed environment, young culture, tons of outings, flexible schedule.

    Cons

    When compared to the work your counterparts do at the client facilities, you realize you are woefully underpaid and underappreciated. This usually happens about half a year to a year in. At this point, it's easy to lose focus or faith and its why you see so much churn.

    Advice to Management

    Upper management is so far removed at this point and disagreeing with their values or direction is a cardinal sin. Perhaps they should hop on a couple accounts and really live through a training cycle and work a few accounts. I think they'd be surprised at the reality of what our days are composed of.

  3. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at ServiceSource full-time

    Pros

    Good career opportunities, good culture

    Cons

    Some favoritism and political chicanery

    Advice to Management

    try to be consistent and stick with one strategy. There is too much swinging from one thing to another.


  4. Helpful (1)

    "Great Entry Level Sales Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Specialist in Nashville, TN
    Current Employee - Sales Account Specialist in Nashville, TN
    Recommends
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Great culture and relaxed environment

    Cons

    Compensation is slightly lower than competitor market, great for inexperienced/entry level opportunity.


  5. "Operations Services Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    The work is easy, company is fairly relaxed.

    Cons

    1LM managers need to get a bit better.


  6. "no growth"

    StarStarStarStarStar
    Former Employee - Account Manager in Nashville, TN
    Former Employee - Account Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceSource (More than 3 years)

    Pros

    good place to start out of college

    Cons

    no future or growth in this company

    Advice to Management

    invest in your employees


  7. "Good launchpad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of available client teams to work on, some growth opportunities, good culture

    Cons

    They try to screw you on pay, communication is horrible, better pay elsewhere

    Advice to Management

    Be more open and clear, pay people what they're worth

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewal Sales Representative in Nashville, TN
    Current Employee - Renewal Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Charitable and Energized for Greatness

    Cons

    Needs of Business not well defined

    Advice to Management

    ....


  9. Helpful (2)

    "Turning into a Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource full-time (More than 8 years)

    Pros

    Downtown location, relaxed attire, younger workforce

    Cons

    Low pay for "sales reps" well below norm, moving from sales center to call center, forced to make minimum number of calls a day. No real opportunity for advancement.

    Advice to Management

    Stop micromanaging and forcing a minimum number of phone calls and moving towards a call center if you want to keep top performers. Bring back the atmosphere like it was before going public.


  10. "Great Launchpad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Nashville, TN
    Former Employee - Account Manager in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceSource full-time (Less than a year)

    Pros

    Great starter job, fairly easy work, young fun environment. Lots of incentives, fun trips, etc. Most people don't take themselves too seriously.

    Cons

    Not much room for advancement. Turnover crazy high which is to be expected with it being a starter gig most people are just using to get experience.


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