ServiceSource Reviews | Glassdoor

ServiceSource Reviews

Updated October 17, 2017
652 reviews

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2.7
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ServiceSource CEO Chris Carrington
Chris Carrington
312 Ratings

652 Employee Reviews

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Pros
Cons
  • Upper management has failed to grow their account base to keep up with Wall Street's expectations (in 32 reviews)

  • A job like this should give the option to work remotely - at least give the proven senior sales reps the opportunity to work remotely once a week (in 28 reviews)

More Pros and Cons

  1. "Great place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceSource full-time (More than a year)

    Pros

    Young coworkers, good company culture, good pay for just starting out. If you are on a good team it is a really fun place to work.

    Cons

    Limited room to advance, although it is possible if you have the right skill set. Quotas and goals can sometimes change late in the quarter but management usually does a good job of explaining why

    Advice to Management

    Continue to grow the company culture and communicate with the low level employees


  2. "2x Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Mana in Nashville, TN
    Former Employee - Operations Mana in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than 3 years)

    Pros

    Were a lot of opportunities for personal and professional development. Relaxed environment. Enjoyed working in downtown Nashville.

    Cons

    A lot of times general reps are made to feel "replaceable" by those running the center. Hard to manage a staff that is getting that message.

  3. "Still Learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Manager in Nashville, TN
    Former Employee - Sales Operations Manager in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time (More than 5 years)

    Pros

    Majority of the people and atmosphere will keep you coming back to work with a smile on your face. The community aspect is something that I will miss without a doubt.

    Cons

    Leadership changes occur so often the company feels like it's changing direction too much each year. The messaging of what is important can get lost in the shuffle and over time I didn't identify with the company or it's mission like i did as a new employee.

    Advice to Management

    Lift up the managers that do well for their people and lead by example, rather than those that fit the right group. I felt there was a pattern of people moving up that didn't put in 100% but they knew the right people or went to the right company activities. There's something to be said for networking but that shouldn't be the only aspect of a good manager, and more weight should be put on those that put their people before themselves.


  4. "Great Resume Builder, not so much for long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Very laid back, great benefits, good location

    Cons

    management team is constantly changing, fairly low paying


  5. "Director Account Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible work schedule and balance

    Cons

    Eliminated many remote roles including mine


  6. Helpful (1)

    "A lot must change if there is any hope for success."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ServiceSource full-time

    Pros

    The locations are great in both Nashville and Denver. You might be lucky enough to work around some great people or have the opportunity to travel. The center lead in Denver is the only person who actually gives this company a fighting chance (from a US perspective).

    Cons

    The complete lack of leadership means that the direction of the company is never clear. Lots of buzz words are thrown around at meetings, but the details are always missing. Not only that, but the very vague direction changes all the time - making it nearly impossible to execute any kind of long term strategy. The clients call the shots and almost every department has to bend to their will, as if SREV is too scared to take a truly consultative approach because they know that their clients could probably do the work in-house with less hassle. As for the future, I didn't get a sense that anything positive would be happening any time soon (just listen to some earnings calls). Most of the leadership team puts on a face and says the things they think you want to hear, but ultimately the culture is toxic.

    Advice to Management

    There are many books on your desks about leadership. Instead of pulling quotes into your company announcements, try living some of the messages. Start being authentic and pay attention to what is happening on various teams from a people standpoint. My whole team was virtually wiped out (voluntarily and involuntarily) by a horrendous leader and it could have been prevented if you only had observed and listened. You are losing and will continue to lose talent if you don't start focusing on the people who are serving your clients, whether in a direct or enabling capacity. The majority of your RSRs don't want to take care of their clients because you won't bother to take care of them.

    The Denver center lead exemplifies a true leader, so you really don't have to look very far to figure out how things should be done. Apply his principles to the rest of the centers.


  7. "Good company for first-time corporate employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewals in Denver, CO
    Current Employee - Renewals in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource (More than a year)

    Pros

    Great Work Life Balance, decent benefits

    Cons

    Little communication from upper management

    Advice to Management

    Stop Micro-Managing, be open to ideas from subordinates

  8. "Great place to Kickstart a career in corporate America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in Nashville, TN
    Current Employee - Client Services Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceSource (More than a year)

    Pros

    Access to some of the biggest names in the tech industry. Decent pay. Relaxed environment, young culture, tons of outings, flexible schedule.

    Cons

    When compared to the work your counterparts do at the client facilities, you realize you are woefully underpaid and underappreciated. This usually happens about half a year to a year in. At this point, it's easy to lose focus or faith and its why you see so much churn.

    Advice to Management

    Upper management is so far removed at this point and disagreeing with their values or direction is a cardinal sin. Perhaps they should hop on a couple accounts and really live through a training cycle and work a few accounts. I think they'd be surprised at the reality of what our days are composed of.


  9. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at ServiceSource full-time

    Pros

    Good career opportunities, good culture

    Cons

    Some favoritism and political chicanery

    Advice to Management

    try to be consistent and stick with one strategy. There is too much swinging from one thing to another.


  10. Helpful (1)

    "Great Entry Level Sales Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Specialist in Nashville, TN
    Current Employee - Sales Account Specialist in Nashville, TN
    Recommends
    Approves of CEO

    I have been working at ServiceSource full-time (More than a year)

    Pros

    Great culture and relaxed environment

    Cons

    Compensation is slightly lower than competitor market, great for inexperienced/entry level opportunity.


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