ServiceSource Reviews | Glassdoor

ServiceSource Reviews

Updated Jun 14, 2019

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Found 866 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
46%
Recommend to a Friend
72%
Approve of CEO
ServiceSource CEO Gary B. Moore
Gary B. Moore
17 Ratings
Pros
  • "They're Colorado office is located in the heart of downtown Denver which serves as a fun work environment(in 61 reviews)

  • "Great place for people who like to be challenged and for continual learners(in 44 reviews)

Cons
  • "Upper management are locked in a time warp(in 37 reviews)

  • "very low pay for the work, sales reps get their quotas raised 2 weeks out from EOQ causing them to not get their bonuses(in 34 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (9)

    "A company on the rise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time for more than a year

    Pros

    This company has a good culture of people who care and are great to work with on a daily basis. Global opportunities for movement and growth. Dozens and dozens of great clients to work alongside

    Cons

    The company has a lower Glassdoor score, but it seems that's more a function of past failures that have been improved upon over time. Only two U.S. cities (Denver / Nashville) - remote work option!!!

    Advice to Management

    Continue to make the bold choices and changes to drive the possibilities

    ServiceSource2018-08-31
  2. "Leading Edge Technology + New Leadership = Great Opportunities!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Information Security in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Company has a great people culture and work atmosphere Hybrid cloud technology; willingness to embrace new technology Executive management supports our mission and backs us up Global footprint, moving to 24x7 - Diverse team that works well together Lots of opportunity (company is growing, and even more growth expected) B2B environment, supporting the biggest names in technology Great tools for communicating with...

    Show More

    Cons

    Small team size and high demand for services results in long workdays Transitioning from entrepreneurial to well-managed requires extra effort Not a good place for people who need lots of structure or prefer "9-5" mentality Requires occasional overseas travel (some people might not like this)

    ServiceSource2018-12-07
  3. "Entry Level Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Exposure to many big companies and how they work internally Good work environment Centrally located downtown Over 800 people in office. Easy to network and meet great people Possibility for remote work Global

    Cons

    Entry level work Lack of organization or drive within the company Laid back environment but professionalism is hard to come by The company is never planning ahead, stuck in a quarter per quarter mentality due to constant change. Not much growth opportunity Hard work for little recognition

    ServiceSource2019-05-30
  4. "Great place to start your career and grow with the company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time for more than 10 years

    Pros

    The People and Career Opportunity!

    Cons

    Parking and traffic can be tough some days!

    Advice to Management

    Keep promoting from within!

    ServiceSource2019-05-28
  5. "Growth Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at ServiceSource full-time

    Pros

    ServiceSource is a great place to start a career or advance a career. Friendly people, great benefits, and awesome culture.

    Cons

    Downtown traffic is not always favorable

    ServiceSource2019-05-28
  6. "Your Chance to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time for more than 5 years

    Pros

    Great People, Various roles with the opportunity to expand

    Cons

    Change in Management and direction is often. You have to embrace this

    Advice to Management

    Keep on target for success

    ServiceSource2019-05-22
  7. "Nice Company to Start With"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Specialist in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ServiceSource full-time for less than a year

    Pros

    Good place to get your feet wet.

    Cons

    You must fit in with the culture to get ahead.

    Advice to Management

    I think you're doing a great job for the most part.

    ServiceSource2019-05-22
  8. Helpful (2)

    "Disjointed Process/Lack of Foresight - Good Intentions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time for more than a year

    Pros

    Young hip office, fun events, decent pay, good "first job", lots of growth opportunity

    Cons

    Disjointed processes in terms of logo-srev alignment, pretty political management, issues with payout happening on time (occasionally), lack of management foresight which causes abrupt guard-railing in areas of focus

    Advice to Management

    Consider the long game strategy with the logos you are serving and implement those considerations into the sales process from the jump. Try to avoid guard-railing and overwhelming your employees with a bunch of new processes and micromanagement when we have a bad month or when logos crack a whip because you didn't consider that billing revenue may actually be a thing that matters at some point.

    ServiceSource2019-05-14
  9. "very laid back environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Renewal Sales Specialist in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ServiceSource full-time for more than a year

    Pros

    Laid back environment flexible schedule great place to start and get experience for sale and customer success career

    Cons

    There is not enough internal growth quite underpaid

    ServiceSource2019-05-14
  10. "average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ServiceSource full-time

    Pros

    good starting job learned a lot made good friends my first manager was good

    Cons

    so unfair it will make you want to jump off a building. RUN It's nasty felt grossed out at work managers are a nightmare

    ServiceSource2019-05-10
Found 866 reviews