Tacit Knowledge Reviews | Glassdoor

Tacit Knowledge Reviews

Updated December 6, 2017
46 reviews

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4.5
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Tacit Knowledge CEO Todd Everett
Todd Everett
9 Ratings

46 Employee Reviews

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  1. Helpful (4)

    "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great work life balance.
    Good benefits.

    Cons

    Career growth is limited .


  2. Helpful (1)

    "Once great, quickly went down hill..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in San Francisco, CA
    Former Employee - Senior Consultant in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tacit Knowledge full-time (More than a year)

    Pros

    Once had a highly regarded reputation in the eComm/CMS space.

    I worked with some of the most talented engineers and delivery professionals in my career, many of which I've stayed close friends with.

    Cons

    Once the Newgistics merger went into full force, the culture went south. HQ in Austin was absolutely clueless on how to maintain good culture with highly skilled knowledge workers in San Francisco.

    Benefits were cut, upward mobility was virtually nonexistent, and there was a mass exodus of top notch leadership.

    The managers that remained or were brought in were absurdly incompetent and sometimes unethical. It caused a steady outflow of top talent to where the great culture that once thrived became virtually unrecognizable. The sales pipeline was once overflowing and then it dried up.

    HR was the worst I've ever seen in any company. When they cut our benefits, they had an entire year to communicate the change, yet they waited until just before benefits enrollment. They were also very poor at time keeping, many times making mistakes in payroll and vacation accrual.

    Advice to Management

    Take care of your people and they will take care of the business. This was the fundamental principle of good business management that was consistently ignored.

    San Francisco is not Austin. Cost of living and the marketplace for tech talent means having to look at things differently instead of jamming things into antiquated policy.

     Put competent leadership in place. You can't have "leadership" from afar. Our top leadership ended being run out of the UK office, where they never wanted to "deal" with the US and didn't provide sufficient guidance or leadership. "Leadership" that was in place had no backbone and didn't advocate for employees at all.

  3. Helpful (5)

    "Great company outside of the US"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business in San Francisco, CA
    Former Employee - Business in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    * London, Guadalajara, Chișinău know how to deliver software. The developers and the PMO staff in these locations and NY are highly talented.
    * I have never had the pleasure of being employed at a company that is so dedicated to the Agile methodology before Tacit.
    * The Product Management side of the company is smart and enjoyable to work with.
    * PMO management in London is inspiring and should take a greater role in managing the NA offices.

    Cons

    * The San Francisco PMO management team went from greatly inspiring (2015) to less than uninspiring (2016). Reminiscent of a "Lord of The Flies" style - PMO management in San Francisco adopts practices like:
    ** Public humiliation in standups
    ** Alienating and talking over the Tech team
    ** Telling members of the project team that they are "Slowing down velocity" for taking vacation that was knowingly approved in meetings with project members.
    ** Failing to deliver projects where other PMO teams before 2016 have delivered before.

    Advice to Management

    * PMO oversight in SF isn't there. It needs to be.
    * Layoffs are demoralizing.


  4. Helpful (1)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tacit Knowledge full-time (More than 3 years)

    Pros

    Truly excellent benefits. 11 days holiday a year (US). Fun, supportive team of highly motivated professionals. If you are lucky enough to be in the GDL, office you're probably having the time of your life.

    Cons

    The move from a consulting company to a product company has meant that some of the offices (NY, SF) have lost focus, and are losing staff.

    Advice to Management

    Regain your mojo.


  5. Helpful (2)

    "Global Director Products & Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Director in New York, NY
    Current Employee - Global Director in New York, NY
    Recommends
    Positive Outlook

    I have been working at Tacit Knowledge full-time (Less than a year)

    Pros

    Exciting and challenging work environment, super smart colleagues and leadership. Great prospects for the future towards the journey of becoming a product & services organization. The size of the organization is perfect to acquire new skills, learn lots and grow in multiple areas

    Cons

    Funding & Budget Constraints, Recruiting needs to accelerate for projected growth

    Advice to Management

    Invest in the future


  6. Helpful (2)

    "Best job of my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY
    Current Employee - Senior Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tacit Knowledge full-time (Less than a year)

    Pros

    Commitment to IT craftsmanship in a wholistic sense, work-life balance, no politics amongst colleagues, no passengers on project teams, colleagues who are balanced in having great skills and personality (you want to have drinks with them), lots of client-facing opportunities if you are at an onshore office.

    Cons

    Benefits aren't as great even though the salary is more than competitive. Currently we have more work than we can recruit good enough people for, and a lot of old-timers are leaving. There is still worry that Tacit will lose its culture of craftsmanship as it merges more closely with Newgistics.

    Advice to Management

    Don't forget our origins as a corrective to the large digital agencies.


  7. Helpful (6)

    "Used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Tacit Knowledge full-time (More than 3 years)

    Pros

    Great local team
    Stellar benefits
    Amazing ideas
    Great office and location
    great work/life balance
    Most of the managers have the employees best interests at heart

    Cons

    Integrating with Newgistics has been challenging and half of the time no one knows what they are doing.
    Lack of value for employees as Newgistics sees them as a number.
    Total lack of profit sharing.
    Most of the new executive team is at best so so.
    Crappy pay

    Advice to Management

    Quit running around like crazy chickens and focus on what's important in a CONSULTING company; the employee.
    NOTE: Chris Andrasick is a great guy and a great CEO but he is not the current CEO.

  8. Helpful (1)

    "A good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Approves of CEO

    I worked at Tacit Knowledge full-time (More than 5 years)

    Pros

    - Very smart people
    - Engaged executive leadership team
    - Good clients & project work
    - Strong commitment to best practices

    Cons

    - Some of the 'special' was lost following the acquisition
    - Career path was limited for some disciplines

    Advice to Management

    Stay true to the promise of the company name.


  9. "Great Culture ... In Transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - real work/life balance
    - knowledgeable and friendly peers
    - true culture of kaizen and constant learning
    - good customers
    - live their mantra of "applying software as a craft"

    Cons

    - while technical delivery processes are mature, internal processes like HR, finance, accounting need some work
    - navigating a new path after recent acquisition, trying to figure out whether to focus on consulting or developing a product


  10. Helpful (2)

    "Working with your friends who happen to be experts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in San Francisco, CA
    Current Employee - Senior Project Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tacit Knowledge full-time (More than 3 years)

    Pros

    Tacit only hires drama-free people, so we all get along great. Coworkers fast became friends and drinks on Friday are the norm here. Everyone is easy to work with because they also experts. People know what they're doing so that means a frustration-free zone too. My manager is approachable and easy to talk to...about anything which means the company stays healthy and transparent, any small issues does not escalate and productive outcomes are assured. Our office is close to public transit so it's easy to get here. I get complete benefits and life insurance at no cost to me as well as a nice 4 weeks of paid time off per year.

    Cons

    Haven't had 401K matching but we will in a few months.

    Advice to Management

    Stay transparent, keep staff feeling important and valuable. Keep the social events coming and team building a priority.


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