Ticketmaster Reviews | Glassdoor

Ticketmaster Reviews

Updated August 9, 2018
449 reviews

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3.7
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Approve of CEO
Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
198 Ratings

449 Employee Reviews

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Pros
Cons
  • "Very poor at any kind of work/life balance; very lean operation requires essentially everyone to work overtime" (in 20 reviews)

  • "long hours, not too much work life balance" (in 15 reviews)

More Pros and Cons

  1. "Staff Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    Great benefits and company culture

    Cons

    i dont have anything negative to say

    Ticketmaster Response

    Jul 11, 2018 – Talent & Recruitment Manager

    Thanks for your great review!


  2. Helpful (2)

    "No decision makers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Hollywood, CA
    Former Employee - Senior Product Manager in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ticketmaster full-time (More than a year)

    Pros

    Work with latest tech, passionate people

    Cons

    No decision makers, no clarity of who's in charge of what, no one is brave enough to pull the trigger to make decisions

    Advice to Management

    Projects that have a deadline succeed. Projects that don't have a deadline or a clear, single decision maker fail miserably.

  3. Helpful (2)

    "Great work life balance but very corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time

    Pros

    Amazing work life balance. All the people are very hard working. The company is trying to re-invent itself and solve big problems.

    Cons

    It is very political as most large companies are. Navigating successfully largely depends on the organization you are in and the manager you report to.
    Company goals could be clearer.

    Advice to Management

    Focus on a few specific goals to drive successfully rather than too many disparate goals.

    Ticketmaster Response

    Jun 28, 2018 – Director of Talent Acquisition

    Thank you for taking time to share your feedback.


  4. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time

    Pros

    Flexible schedule. No Micromanaging. Promotes success.

    Cons

    No Cons that i can think of.

    Ticketmaster Response

    Jun 28, 2018 – Director of Talent Acquisition

    Thanks for the great review!


  5. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time

    Pros

    Exciting industry and fast paced environment, great perks and a very fun atmosphere

    Cons

    Hard to move up in many departments as there are lots of lifers

    Advice to Management

    don't be afraid to share the spotlight. Good managers produce better managers.

    Ticketmaster Response

    Jul 11, 2018 – Talent & Recruitment Manager

    Thanks for your review. We're focused with talent management across Ticketmaster and if colleagues want to progress into more senior or specialist roles, they're welcome to discuss how this can... More


  6. "Ticketmaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ticketmaster full-time

    Pros

    Fast-paced, dynamic, unique experiences, entertainment

    Cons

    Shifting visions and focus, lack of loyalty

    Ticketmaster Response

    Jul 11, 2018 – Talent & Recruitment Manager

    Appreciate your score but keen to explore re your loyalty comment, reach out to your local HR team to provide more feedback re this. Many of our colleagues have worked with Ticketmaster for some... More


  7. "Box office/ ticket sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Saint Louis, MO
    Former Employee - Call Center Customer Service Representative in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ticketmaster full-time (More than a year)

    Pros

    Comfortable learning experience. Interesting to work ticket machinery at Ticketmaster

    Cons

    irate customers and concert ticket sales

  8. "Good stepping stone and hands-on networking"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ticketmaster full-time

    Pros

    Great working hands on with cabling/routing, clientwork.

    Cons

    Work/Life balance, season gets pretty packed and tough where you might work long hours.

    Ticketmaster Response

    Jul 11, 2018 – Talent & Recruitment Manager

    Thanks for your score and feedback. You're right re seasonality and we need to work to business needs to service our clients, which may involve longer hours st specific times. However, we're keen to... More


  9. Helpful (1)

    "Great engineering culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Manager
    Current Employee - Software Engineering Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than 3 years)

    Pros

    - Ticketmaster has been doing a great job embracing modern development standards over the last few years, maintaining a hybrid on-prem/cloud infrastructure environment.
    - Developers work in small well-focused teams and are held to high standards for both application stability and feature quality.
    - The company follows a Devops culture where engineers are responsible for developing features, managing automation and testing, as well as deployments and support. This has helped encourage teams to focus on quality when building products.
    - Good opportunities for internal management training and learning with free access to Safari online books.

    Cons

    - Pay is lower than average, but the perks and culture across the teams makes up for it.
    - Senior leadership tends to micro-manage high priority projects

    Advice to Management

    Continue to work on the culture from the top down to improve trust throughout the organization. The town halls and fireside chats work but require that those doing them are sincere in their communication.

    Ticketmaster Response

    Apr 30, 2018 – Director of Talent Acquisition

    Thank you for the review! We always appreciate hearing from our employees. I will be sure to pass along your recommendations to our senior leadership.


  10. Helpful (1)

    "Customer Service Help Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Help Desk Representative in Pharr, TX
    Former Employee - Customer Service Help Desk Representative in Pharr, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than 3 years)

    Pros

    Good benefits, paid time off, free tickets

    Cons

    Never get back what you put into your work. "Help desk" is supposed to be a "promotion" in customer service but there is no pay increase and they just pile on more work, not worth the hassle and a very underappreciated team. Management is concerned with their own projects and goals and customer service reps are really treated like the bottom of the totem pole. Forced to fight for policies with customers until a customer escalates and to avoid having to take the call, management will advise to just give the customers what they want so there's no point in following "policy". They add new projects and training programs like Fan Clubs, NFL, Frontgate Tickets, but dont have any incentives for being forced to learn and apply new programs every other month. The pay is not worth it at $9.40 an hour, definitely not a living wage. When you bring your concerns to the attention of superiors they talk to you but no changes are ever made. In a company as big as Ticketmaster, basically a monopoly, they should at least pay their employees a living wage. When pay is discussed, Management has said the reason they located their main call center in South Texas is because of the low cost of living which let's the company get away with the low wage. Very low morale over all and turnover rate is ridiculous because of it.

    Advice to Management

    Take the concerns of the employees seriously instead of trying to put everything to bed.

    Ticketmaster Response

    May 16, 2018 – HR Director

    I'm sorry to read about your experience in our Contact Center. We strive to provide our employees with a great work environment and encourage employees to raise their concerns so we can appropriately... More


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