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    Ticketmaster Reviews

    Updated August 9, 2018
    449 reviews

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    Full-timePart-time
    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Ticketmaster Presidents Jared Smith and Mark Yovich
    Jared Smith and Mark Yovich
    198 Ratings

    449 Employee Reviews

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    Pros
    Cons

    • "Very poor at any kind of work/life balance; very lean operation requires essentially everyone to work overtime" (in 20 reviews)

    • "long hours, not too much work life balance" (in 15 reviews)

    More Pros and Cons

    1. "Staff Accountant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ticketmaster full-time (Less than a year)

      Pros

      Great benefits and company culture

      Cons

      i dont have anything negative to say

      Ticketmaster Response

      Jul 11, 2018 – Talent & Recruitment Manager

      Thanks for your great review!

    2. Helpful (2)

      "No decision makers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Product Manager in Hollywood, CA
      Former Employee - Senior Product Manager in Hollywood, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Ticketmaster full-time (More than a year)

      Pros

      Work with latest tech, passionate people

      Cons

      No decision makers, no clarity of who's in charge of what, no one is brave enough to pull the trigger to make decisions

      Advice to Management

      Projects that have a deadline succeed. Projects that don't have a deadline or a clear, single decision maker fail miserably.

      3. Join the Ticketmaster team
      See Our Latest Jobs

    3. Helpful (2)

      "Great work life balance but very corporate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Positive Outlook
      Approves of CEO

      I have been working at Ticketmaster full-time

      Pros

      Amazing work life balance. All the people are very hard working. The company is trying to re-invent itself and solve big problems.

      Cons

      It is very political as most large companies are. Navigating successfully largely depends on the organization you are in and the manager you report to.
      Company goals could be clearer.

      Advice to Management

      Focus on a few specific goals to drive successfully rather than too many disparate goals.

      Ticketmaster Response

      Jun 28, 2018 – Director of Talent Acquisition

      Thank you for taking time to share your feedback.

    4. "Great Place To Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ticketmaster full-time

      Pros

      Flexible schedule. No Micromanaging. Promotes success.

      Cons

      No Cons that i can think of.

      Ticketmaster Response

      Jun 28, 2018 – Director of Talent Acquisition

      Thanks for the great review!

    5. "Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ticketmaster full-time

      Pros

      Exciting industry and fast paced environment, great perks and a very fun atmosphere

      Cons

      Hard to move up in many departments as there are lots of lifers

      Advice to Management

      don't be afraid to share the spotlight. Good managers produce better managers.

      Ticketmaster Response

      Jul 11, 2018 – Talent & Recruitment Manager

      Thanks for your review. We're focused with talent management across Ticketmaster and if colleagues want to progress into more senior or specialist roles, they're welcome to discuss how this can... More

    6. "Ticketmaster"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Ticketmaster full-time

      Pros

      Fast-paced, dynamic, unique experiences, entertainment

      Cons

      Shifting visions and focus, lack of loyalty

      Ticketmaster Response

      Jul 11, 2018 – Talent & Recruitment Manager

      Appreciate your score but keen to explore re your loyalty comment, reach out to your local HR team to provide more feedback re this. Many of our colleagues have worked with Ticketmaster for some... More

    7. "Box office/ ticket sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Call Center Customer Service Representative in Saint Louis, MO
      Former Employee - Call Center Customer Service Representative in Saint Louis, MO
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Ticketmaster full-time (More than a year)

      Pros

      Comfortable learning experience. Interesting to work ticket machinery at Ticketmaster

      Cons

      irate customers and concert ticket sales

    8. "Good stepping stone and hands-on networking"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Ticketmaster full-time

      Pros

      Great working hands on with cabling/routing, clientwork.

      Cons

      Work/Life balance, season gets pretty packed and tough where you might work long hours.

      Ticketmaster Response

      Jul 11, 2018 – Talent & Recruitment Manager

      Thanks for your score and feedback. You're right re seasonality and we need to work to business needs to service our clients, which may involve longer hours st specific times. However, we're keen to... More

    9. Helpful (1)

      "Great engineering culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Software Engineering Manager
      Current Employee - Software Engineering Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ticketmaster full-time (More than 3 years)

      Pros

      - Ticketmaster has been doing a great job embracing modern development standards over the last few years, maintaining a hybrid on-prem/cloud infrastructure environment.
      - Developers work in small well-focused teams and are held to high standards for both application stability and feature quality.
      - The company follows a Devops culture where engineers are responsible for developing features, managing automation and testing, as well as deployments and support. This has helped encourage teams to focus on quality when building products.
      - Good opportunities for internal management training and learning with free access to Safari online books.

      Cons

      - Pay is lower than average, but the perks and culture across the teams makes up for it.
      - Senior leadership tends to micro-manage high priority projects

      Advice to Management

      Continue to work on the culture from the top down to improve trust throughout the organization. The town halls and fireside chats work but require that those doing them are sincere in their communication.

      Ticketmaster Response

      Apr 30, 2018 – Director of Talent Acquisition

      Thank you for the review! We always appreciate hearing from our employees. I will be sure to pass along your recommendations to our senior leadership.

    10. Helpful (1)

      "Customer Service Help Desk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Help Desk Representative in Pharr, TX
      Former Employee - Customer Service Help Desk Representative in Pharr, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Ticketmaster full-time (More than 3 years)

      Pros

      Good benefits, paid time off, free tickets

      Cons

      Never get back what you put into your work. "Help desk" is supposed to be a "promotion" in customer service but there is no pay increase and they just pile on more work, not worth the hassle and a very underappreciated team. Management is concerned with their own projects and goals and customer service reps are really treated like the bottom of the totem pole. Forced to fight for policies with customers until a customer escalates and to avoid having to take the call, management will advise to just give the customers what they want so there's no point in following "policy". They add new projects and training programs like Fan Clubs, NFL, Frontgate Tickets, but dont have any incentives for being forced to learn and apply new programs every other month. The pay is not worth it at $9.40 an hour, definitely not a living wage. When you bring your concerns to the attention of superiors they talk to you but no changes are ever made. In a company as big as Ticketmaster, basically a monopoly, they should at least pay their employees a living wage. When pay is discussed, Management has said the reason they located their main call center in South Texas is because of the low cost of living which let's the company get away with the low wage. Very low morale over all and turnover rate is ridiculous because of it.

      Advice to Management

      Take the concerns of the employees seriously instead of trying to put everything to bed.

      Ticketmaster Response

      May 16, 2018 – HR Director

      I'm sorry to read about your experience in our Contact Center. We strive to provide our employees with a great work environment and encourage employees to raise their concerns so we can appropriately... More

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