Ticketmaster Reviews

Updated Jan 17, 2021

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4.0
79%
Recommend to a Friend
82%
Approve of CEO
Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
339 Ratings
Pros
  • "Great benefits and work environment - lots of benefits for families(in 57 reviews)

  • "Outstanding work/life balance for a tech organization of this caliber(in 53 reviews)

Cons
  • "Difficult to maintain a successful work/life balance(in 27 reviews)

  • "Entertainment pretending to be a tech company with no vision in upper management(in 22 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great place to work"

    5.0
    Former Employee - Computer Support Specialist in Metairie, LA

    I worked at Ticketmaster full-time

    Pros

    They care about their employees

    Cons

    working long hours when they have event.

  2. "I worked as SDET for more than a year until pandemic hit"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ticketmaster full-time for more than a year

    Pros

    A company with history, people work for years. Many perks to being an employee. Good benefits. people are friendly.

    Cons

    The office is in the suburbs, which is a pro for some.


  3. "Fun Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ticketmaster full-time for more than a year

    Pros

    Great coworkers. Management is decent.

    Cons

    Sometimes we have intense sprints where we work overtime.

  4. "Good part time job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pharr, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ticketmaster part-time for more than a year

    Pros

    Extra hours, flexible schedule, holiday pay, fast pace

    Cons

    Management, long periods of sitting

    Continue reading
  5. "Made a lot of progress in product strategy but evaporated in wake of the pandemic"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Designer 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ticketmaster full-time for more than 5 years

    Pros

    Great people for the most part and some interesting tho definitely challenging work. I felt like I was able to have an impact, although I really had to work at it over a many years. The live event business is pretty fascinating. The free tickets were a nice perk.

    Cons

    Long term planning and getting the entire company on the same page was always a challenge. They were often trying to do too many things at once, so everything took too long to get done, and often wasn't done well. The company seemed to be making progress in setting strategy and utilizing design as part of that, but then there were shifts in product management, along with pushback from the CTO. And then the pandemic. It felt like everything fell apart - different groups running around trying to do things without a strong focus. The design team was cut back way more than product, dev or project management, yet are still expected to churn out the same of work.

  6. "Needs improvement"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ticketmaster full-time for more than 3 years

    Pros

    good culture, work life balance

    Cons

    below average compensation, way too political

  7. "Ticketmaster"

    3.0
    Former Employee - Customer Service Representative in Mission, TX

    I worked at Ticketmaster full-time

    Pros

    Great environment and benefits. Good starting pay

    Cons

    Handled the COVID situation with employees confused

  8. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analyst 
    Recommends
    Approves of CEO

    I have been working at Ticketmaster full-time for more than 5 years

    Pros

    Good culture, exciting work, brilliant colleagues

    Cons

    Too many projects simultaneously, changing needs of management

  9. COVID-19

    "Good Culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer II in Rolling Meadows, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Ticketmaster full-time for more than a year

    Pros

    Ticketmaster offerered an opportunity to work on large industry applications and learn from skilled engineers. Culture was big and work life balance was hard to beat at other companies.

    Cons

    Management often faltered on simple communication efforts. The great culture between peers was snuffed out by the pandemic and most of the people there are now gone onto different opportunities.

    Continue reading
  10. "Good"

    4.0
    Former Employee - Senior Media Manager in Los Angeles, CA

    I worked at Ticketmaster full-time

    Pros

    Forward thinking, top entertainment company

    Cons

    Too much executive red tape

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