Ticketmaster Reviews | Glassdoor

Ticketmaster Reviews

Updated August 8, 2017
366 reviews

Filter

Filter

Full-timePart-time

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Ticketmaster Presidents Jared Smith and Mark Yovich
Jared Smith and Mark Yovich
143 Ratings

366 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work life balance can be problem but less than start-ups (in 17 reviews)

  • Upper management does not trust in or believe in the people that work for them (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "If you are looking to join a learning organization - this is it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    Very intelligent driven leadership that empowers teams to be autonomous.
    Big investments in building the leadership of the people on the teams.
    Team members are trusted.
    New ideas are welcomed.
    There is nary a book that you mention that someone else in the organization has not read and implemented.
    CONCERTS!!!!
    Well structured career ladders.
    Many learning opportunities throughout the organization.
    Leaders take responsibility for their mistakes, and big mistakes are worn as a badge of pride, because of the mobilization and next steps that were taken to fix them, this is how we learn.

    Cons

    If you are someone who is used to performing poorly and getting away with it -- that doesn't happen here. The dynamics of the team are esteemed above being liked. The values of the company are used in making tough and sometimes unpopular decisions.

    Advice to Management

    Keep trusting your people and continue your investment strategy -- its amazing the creativity that comes from it!


  2. Helpful (1)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer II - Networking in Chandler, AZ
    Current Employee - Engineer II - Networking in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (Less than a year)

    Pros

    Great culture in our company, they always say if you do something you love you'll never work a day in your life that holds true to the company itself. If I can help it I want to retire with Ticketmaster

    Cons

    none at this point in my career

    Ticketmaster Response

    Jul 28, 2017 – Director of Talent Acquisition

    What a great review! Thank you for the feedback. Thanks for being part of the Ticketmaster family!

  3. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time

    Pros

    Amazing company to work for

    Cons

    It is fast paced, so paying attention to detail is important


  4. "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time

    Pros

    Great people with a clear vision

    Cons

    A lot of office locations (could also be considered a plus)


  5. "Employees Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Atlanta, GA
    Current Employee - Customer Service Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time (More than 3 years)

    Pros

    Great benefits, great upper management support

    Cons

    I really don't have any cons

    Advice to Management

    None


  6. "Off to a Great Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster full-time

    Pros

    New employee at Live Nation, just completed the Ticketmaster orientation where top execs spent 2-days teaching new hires about the business and culture - outstanding new employee experience. Awesome location, fun/innovative culture and great people.

    Cons

    Since I'm new no real negatives yet. The business is technology driven, so being connected to or having an interest in technology is a must.

    Advice to Management

    Keep engaging new hires from the gate - it's inspiring and makes a fantastic impression. I'd love to see a Ticketmaster 201, where we tap experienced employees for new ideas and insights.


  7. "Falling apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ticketmaster full-time (More than 8 years)

    Pros

    There are many good people who work here. The offices are nice. The benefits are pretty strong. And the projects you work on can be very interesting.

    Cons

    There is a real leadership problem at Ticketmaster, and most of the problems have started at the top, with the president, and then trickled down. Vast resources are spent going in certain directions, and then there is an abrupt change of course. The president blows money on his mission to be the next Steve Jobs (he's not and never will be). They have brought in execs from other companies, don't promote from within, then layoff those execs they brought in after a few months.

    Having worked at Ticketmaster for years, even before the current president, I can say the company has changed and worsened.

    Advice to Management

    It's time to get rid of the president. If you don't you will continue to lose people, and money.

  8. "Great experience to get where you want to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECare Customer Service in Pharr, TX
    Current Employee - ECare Customer Service in Pharr, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster part-time (More than a year)

    Pros

    Learning experience
    Great environment

    Cons

    Scheduling varies no weekends off

    Advice to Management

    Take care of your staff it's not always about numbers it's about quality as well


  9. "Customer Service Rep"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Pharr, TX
    Former Employee - Customer Service Representative in Pharr, TX

    I worked at Ticketmaster part-time (More than a year)

    Pros

    Long hours, flexible hours and fast pace enviroment

    Cons

    sitting for long period of time


  10. "Ticketmaster excellent workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Pharr, TX
    Current Employee - Csr1 in Pharr, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ticketmaster part-time (More than a year)

    Pros

    Welcoming, friendly, exciting, great environment!

    Cons

    Unboring place to work at.

    Advice to Management

    Keep up the good work!

    Ticketmaster Response

    Jul 11, 2017 – HR Director

    Thanks for the feedback - we are glad you enjoy working here!


Showing 366 of 387 reviews
Reset Filters