Touch Support reviews

3.4

48% would recommend to a friend

(68 total reviews)

Alex Korneyev

59% approve of CEO

26% positive business outlook

Touch Support has an employee rating of 3.4 out of 5 stars, based on 68 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Touch Support employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

68 reviews
3.0
Nov 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Great entry level job, Exposure to many OS, Linux, Windows servers

Cons

Training program is non existent, Horrible weekend hours, expanding business with no solid plan and essential tools and people to make it work

avatar
Touch Support Response
10y
Thank you for taking the time to provide feedback and a review. I'm sorry to hear about your experience and hope that since you left our company you've found the work environment you are seeking. Providing helpful feedback and training as we continue to grow has become one of our highest priorities. I worry about it too. Over the past three months we've worked to improve our on-boarding and training program by integrating newly created customer service and technical training courses into our employee training roadmap. Additionally, new team members are encouraged to job shadow peers with similar duties so they can learn about their job by walking through the work day with a teammate. That said, I'm thankful that you took the time out of your day to share your opinion here so that I and others can reflect on it and brainstorm additional ways we can adapt and do more to ensure others feel supported in their role with us.
5.0
Feb 27, 2018
Recommend
CEO approval
Business Outlook

Pros

* coworkers are kind and helpful to others, no real drama from anyone which is hard to find, everyone is laid back (built lasting friendships here) * regular management (shift leads) are there to help when they can for day to day questions, are flexible and try to make sure to schedule you off and find coverage for you when it's needed * upper management seems to actually care and tries hard to work around your needs (nice that they promote from within so everyone starts at the bottom and works their way up) * you can learn a lot and focus on what you want with their dedicated support model (Linux, Windows, Hadoop, SaaS/Enterprise technologies, etc...) with different clients on the BPO/Enterprise department * there are so many different things to do, and if you're not sure what you're good at or what you want to do, they're truly helpful and patient in trying everything or moving you around where you want to go - Good at accounting/finances? Great let's try that for a few months! Great at sales? Wonderful, we'll throw you in training then see how you like that for awhile! Want to try something new other than just the web-hosting side? Well, how about X, Y, or Z product/department, let's see how you and the client feel about trying this out for 6-9 months! It's just a great overall experience, and I'm glad they let me try a few things out before getting stuck somewhere, all you need to do is speak up and be open/honest.

Cons

* entry level pay is low, but you earn more with experience and promotions (which they're good about staying on top of due to metrics and customer/peer feedback) * it can get busier during flu season on the end user support side

5.0
Feb 20, 2017
Recommend
CEO approval
Business Outlook

Pros

- Training program - Flexibility on schedule - Helpful and Fun Co-workers - Promotion opportunities - Company Events - Business Goals are shared with everyone, and discussed, even lower level staff have a say and can help shape things

Cons

- Not much downtime - Push to meet KPIs and deadlines can be stressful sometimes

Viewing 1 - 3 of 68 Reviews

Glassdoor has 81 Touch Support reviews submitted anonymously by Touch Support employees. Read employee reviews and ratings on Glassdoor to decide if Touch Support is right for you.