Ubisoft Reviews | Glassdoor

Ubisoft Reviews

Updated June 18, 2018
953 reviews

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3.9
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Ubisoft Cofondateur et Président-Directeur Général Yves Guillemot
Yves Guillemot
542 Ratings

953 Employee Reviews

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Pros
  • "Very good work life balance for family" (in 65 reviews)

  • "We have a Friendly work environment" (in 109 reviews)

Cons
  • "Low salary although it is a minor gripe" (in 60 reviews)

  • "Work-life balance is tough - Ubi is kind of a sweatshop" (in 13 reviews)

More Pros and Cons

  1. "Associate Director"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ubisoft full-time

    Pros

    Lovely spirit, welcoming company, passionate about gaming.

    Cons

    Big company, slow to change


  2. "Sub Standard Quality Standard and Unstable work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Player Support in Raleigh, NC
    Former Employee - Player Support in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ubisoft full-time (Less than a year)

    Pros

    -Free Games
    -Networking Opportunities
    -Working next to like minded geeks

    Cons

    -Customer service department is under funded and it shows. Training is almost irrelevant to what you will actually be doing. The customer service department only cares about hitting numbers. Bare minimum quality, Any time an opportunity arose to go above and beyond for the customer, they just refused. Everything is done through text macros and there is almost zero time to add a personal touch.
    -Because of unrealistic metrics, no one takes the time to figure out real solutions. What almost EVERYONE does, is just throw some sort of generic troubleshooting steps at the customer and since agents don't have to take ownership of their support tickets, the mess is just pushed off to next agent. Example: Customer Comes in for game crash. Then First agent sends general troubleshooting steps. The customer doesn't read it because the emails are wall of poorly written instructions. Catered to someone with an experienced technical background, but definitely not towards the 16 year old just wanting to play their game. Then next agent, reads a few words of the reply and decides which other generic troubleshooting steps they want to send the customer. This goes on until the customer gives up actually trying to get help, or one of the over worked "experienced agents" takes the time to actually fix the issue.
    -All full time employees are jaded and burnt out
    -Customer base is pretty toxic. Lots of toxic players play Rainbow six seige
    -Customer service department is told they a loss mitigation and that they have no value. They are seen as a liability, caused by NDA leaks, which would be prevented if they actually cared about bringing quality people into the workplace. I didn't even get an in person interview.
    -There is about a 80% chance they are going to let you go after the buzz of their new game is gone and , if you are lucky next time they release a game. They may call you back just to under pay you and over work you again. And maybe after they do they to you a few times, they MIGHT hire you on directly instead of through a staffing agency.
    -Career minded customer service agents are squeezed out. There is alarming amount of resistances to listening to constructive feedback. They just wan't button pressers, not intelligent career minded individuals.

    Advice to Management

    -Bring in a 3rd party company that is known for their customer service, let them audit the current process from the ground up, then take their advice. Current leadership is weak and does not handle feedback very well.

  3. "One of the best (and most challenging... in a good way) experiences in my career"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ubisoft full-time

    Pros

    Great company and products. A fun place with lots of smart and talented people to learn from. Some good perks.

    Cons

    Working really long hours, especially leading up to the launch of a game. Work-life balance is sometimes difficult to achieve.


  4. "Ubisoft North American Sales Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in San Francisco, CA
    Former Employee - Business Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ubisoft full-time (More than 5 years)

    Pros

    Video game industry is exciting. Good perks and parties. International company with a diverse workforce. High emphasis on employee retention. I loved my coworkers. Great location in SOMA neighborhood of SF.

    Cons

    You need to like an open floor plan.


  5. "Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ubisoft full-time

    Pros

    good team members to work with.

    Cons

    low pay than similar companies.


  6. Helpful (2)

    "Care more about the bottom line than you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Morrisville, NC
    Former Employee - Technical Support Representative in Morrisville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ubisoft (More than a year)

    Pros

    I made some great friends there.

    Cons

    Management will not listen to their employees.
    Will pay you well below the area average for that job.
    Not do review on a regular schedule.
    Keep you at a contract position while asking you to do full time employee's work.
    No room for career growth.
    Care more about the time on the phone then helping the customer.

    Advice to Management

    Listen to your employees and give them a sense of


  7. Helpful (1)

    "Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ubisoft full-time

    Pros

    Great culture and overall great company to work for

    Cons

    Not a great maternity leave or work from home policy.

  8. "Ubisoft as a work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ubisoft full-time

    Pros

    Really cares about the employees and it is an innovative work space.

    Cons

    Too many employees, it can get impersonal at times


  9. "Analytics"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    very nice people, good culture, interesting work

    Cons

    smaller office than expected


  10. Helpful (8)

    "Difference between Dev Studio and Marketing/Business Studio"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ubisoft full-time (More than a year)

    Pros

    Theres 2 side of Ubi SF: Dev and Business Ops/Publishing.

    I've seen and heard what the Business side of Ubi Sf is like and it is much more relaxed, balanced, and healthy.

    Cons

    I was unfortunately a part of the Dev side.
    To keep it simple, if you like pure disorganized chaos and absolutely horrendous toxic culture where numbers and checking things off the list is more important than a quality job or life, this is the place for you.

    Working there has become a part of my life that I just want forget and move on from...


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