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Ubisoft Reviews

Updated Jun 13, 2021

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3.9
82%
Recommend to a Friend
92%
Approve of CEO
Ubisoft Cofondateur et Président-Directeur Général  Yves Guillemot
Yves Guillemot
1,219 Ratings
Pros
  • "The work environment is just unreal(in 207 reviews)

  • "Nice environment at office, great people in the team(in 61 reviews)

  • Cons
  • "Low salary(not really a con as the work life is very balanced)(in 140 reviews)

  • "Tenured French Royalty: There are many individuals who exist in the organization for reasons beyond me(in 67 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Ubisoft and is not affected by filters.

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    1. 5.0
      Former Employee, more than 3 years

      Professional

      Jun 4, 2021 - Marketing Manager in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great staff, goal oriented, and great work environment

      Cons

      Long days, always working on long projects

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    2. 3.0
      Current Employee, more than 1 year

      Good in the beginning - Meh Long-term

      May 11, 2021 - Customer Service Representative in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Its easy to get in the door when they are hiring temp agents for busy seasons and if you are good enough you can be converted to full time within a year in some cases. Schedules can be flexible if you can prove you are a top agent.

      Cons

      Low opportunity for real growth. Its not a place you should invest a lot of time and effort in to. You can work your butt off to get a higher position for very little pay off in terms of pay raises. Most of the higher positions up from a basic support agent have more responsibility but very little increased pay. Its best to get what you can out of the job and then move on as soon as you get a better opportunity.

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      1 person found this review helpful
    3. 4.0
      Current Employee

      Growth opportunity

      Jun 9, 2021 - Customer Support Representative in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company always would rather to hire internally than externally, so there is a surprising amount of opportunity for growth

      Cons

      Grunt work is grunt work, higher ups change tools nonstop and make your life difficult while maintaining that your speed is crucial to your success.

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    4. 4.0
      Current Employee, more than 3 years

      Great place to grow professionally.

      Jun 8, 2021 - Senior Director Marketing in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      An organization that invests long term in its employees. AAA products and services. Competitive wages.

      Cons

      Internal politics can get nasty. French company with heavy EU bias. Slow and cumbersome decision-making.

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    5. 1.0
      Former Employee, less than 1 year

      Lack of transparency. Does not care about players or employees

      Apr 16, 2021 - Customer Service Representative in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working from home, weekly pay

      Cons

      Low pay. Managerial expectations do not match workload. Permanent employees are lazy and do not pull their weight. Management is aware of permanent employees not performing quality work but ignores them. Management constantly asks how they can be better, but completely ignores suggestions from employees. Management plays favorites and only provides career advancement to those who are willing to play their games. 90% if not more of this job is copy - pasting responses over and over until the players are left with no choice but to chat their support chat. Management gets upset when you spend more than 5 minutes with a player explaining to them why our games are so broken, and that they just need to "wait" until we can resolve their issue. The permanent employee's are lazy, and refuse to perform their jobs correctly. Instead they will push cases and chats to the temporary agents to perform instead. As a temporary agent, you will be worked extensively, with no set schedule, and will be lied to about your career advancement with this company.

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    6. 4.0
      Current Employee

      Wonderful environment

      May 19, 2021 - Community Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Community, co workers, relaxing job, all around great

      Cons

      Nothing of pressing issue or concern

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    7. 4.0
      Former Employee, less than 1 year

      Marketing Artist

      May 12, 2021 - Marketing Artist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice vide, friendly colleagues, flexible time schedule

      Cons

      Low pay, people leaving to other internet/game companies all the time for better wage

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    8. 5.0
      Former Employee, more than 3 years

      You want this job.

      Mar 20, 2021 - Social Support in Cary, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone I engaged with at Ubisoft was amazing, but those I interacted with on the social support team felt like family. I didn't know how lucky I was to be a part of that team. I'm far from perfect and they bent over backwards to make my life easier.

      Cons

      They'll make you realize that working shouldn't be something you do because you have to, it should be something you do because you're driven and passionate.

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      1 person found this review helpful
    9. 1.0
      Current Employee, more than 3 years

      If you need a temporary job with fun co-workers, try everywhere else first

      Apr 18, 2021 - Customer Support Representative in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone up to the support team leads are some of the nicest kindest folks you'll ever meet. Agents support each other* and leads will always listen without judgement when you need to vent. Support work is rewarding and you have the chance to help unhappy people have fun again. It can be an opportunity to have a fleeting positive moment with someone who might not have another that day. There are vital skills and strategies that can be picked up and refined on the job, especially for anyone who does not have retail and/or food service experience and has no desire to work in those industries. Learn what you can and leave before you get attached. "It's not a job at Target." There are worse ways to learn the skills and make connections. When you want to feel human again, you can leave.

      Cons

      You aren't a person, you're not a support robot, you're barely even a number. What you are is your contribution to whether a bunch a bunch of numbers line up with projections. You will be told that you should put the needs of the players first and foremost and then you will be paid less and informed you are leaving money on the table if you do not rush through the work, pushing as much of it off on your coworkers as possible. You will be rushed through training and seldom to never receive any further training. You will be expected to know how to do everything very quickly. You will watch in horror as departments are outsourced to undertrained workers and your clients suffer. You will bear the brunt of these frustrations with next to nothing to show for it while working for one of the most profitable companies on the planet. You will not share in the profits as a support worker. "It's not a job at Target" was actually said to us in a briefing.

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      1 person found this review helpful
    10. 5.0
      Current Employee

      Great place

      Apr 10, 2021 - Gaming in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work at the pay is great

      Cons

      None so far love working for Ubisoft

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    Viewing 1 - 10 of 1,905 Reviews

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