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Yext

Engaged Employer

Yext

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Yext Reviews

Updated Aug 6, 2022

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Found 522 of over 581 reviews

4.0
74%
Recommend to a Friend
75%
Approve of CEO
Yext Chairman and Chief Executive Officer Mike Walrath
Mike Walrath
352 Ratings

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

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  1. 5.0
    Current Employee, less than 1 year
    Featured Review

    Grateful for this company!

    Nov 16, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Yext and I discovered each other at the perfect time! They offered exactly what I needed and I feel I'm providing for them, exactly what they needed. The position is perfect for me. The people I work for are amazing. And the company is so cool, fast moving, innovative and inspiring! I LOVE my job!

    Cons

    I'm a remote employee, so I don't get much face to face interaction with my colleagues, aside from Zoom/Slack calls. However, I LOVE working remote and need to work remotely, so this isn't a total "con." I honestly just don't have any other cons to offer. I'm really really happy at Yext!

    3 people found this review helpful
  2. 5.0
    Current Employee, more than 1 year

    Great people, good cuture

    Aug 4, 2022 - Business Development Representative (BDR) in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    the perks of the job the people the vibes

    Cons

    minimal upward mobility at times

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  3. 3.0
    Former Employee, more than 3 years

    Great people / Zero Process

    Jun 2, 2022 - Account Executive Mid-Market in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Many of the people are kind and helpful The NYC office is brand new and incredibly designed

    Cons

    Sales Leadership never provided a clear message as to what’s working / what isn’t. It always seemed like a guessing game without any tangible evidence to present. GTM strategy is in shambles, forcing leadership to request a high volume of outreach with no real thought out messaging behind it, causing a LOT of rejection or silence. The products sold feel very separate from one another although Yext prides itself in saying they coexist. Updated product content and examples are scarce. Post sale implementation/ client success management becomes a full time job as well. Quota was rarely met, with spiffs included. Lots of company churn is leavings silos in departments and forcing sales team to provide a larger territory to remaining AEs giving them more than they can chew. Overall, Yext has reached its limit with existing product and market audience and their latest product never really got traction due to its inconsistency/ rushed deployment.

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    7 people found this review helpful
  4. 5.0
    Current Employee

    Amazing Platform & Product Suite

    Jul 25, 2022 - Associate Technical Engagement Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Health Benefits (insurance, Gympass, Calm App) In-office events & catered food daily Account Team structure/synergy (CSM & TEM) Hitchhikers Platform to learn the products/reference important documentation for product function/implementation (Especially Answers) Cross-functional teamwork, especially via Slack. Team members from different teams and departments are always willing to jump in and help you with a question or problem

    Cons

    Retention rate for TEM position (>1 year) Changes in management/internal processes Too many resources* becomes overwhelming and frequently outdated

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    1 person found this review helpful
  5. 2.0
    Former Employee, more than 1 year

    Engineering org in free fall. Leadership shuffle likely too late to save the company.

    Apr 21, 2022 - Software Engineer in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    New offices Good people Social culture, friendly coworkers Good work life balance

    Cons

    The company is in free fall, with the stock price at the lowest levels it has ever been, and people are running for the doors. Virtually no internal transparency. Engineering comp is not competitive with changes in market rates after the start of covid. Poor decision making and unclear product vision. Founder CEO exited spontaneously, potentially ousted, after almost a year of the company not performing up to expectations. The new CEO transition likely happened too late. It was obvious some major changes were needed for almost a year before it happened, and leadership did NOT address any of these concerns. Engineering culture has historically been excellent, but strong performers have been exiting in droves for almost a year now and leadership is not addressing it or doing anything to fix it. Other departments aren't held accountable for not doing their jobs, e.g. IT/Desktop and Facilities. Many seem to be doing the bare minimum in their jobs and lack any passion they once had. Diversity and inclusion efforts are a joke. Yext does not care about changing its processes to hire diverse candidates and that's incredibly obvious from looking at the dismal percentage of women and people of color hired in technology. People trying to fix this culture are not receiving support from leadership.

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    15 people found this review helpful
  6. 5.0