mindSHIFT Reviews

Updated Mar 24, 2020

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3.1
56%
Recommend to a Friend
77%
Approve of CEO
mindSHIFT President and Chief Executive Officer Mona Abutaleb (no image)
Mona Abutaleb
67 Ratings
Pros
  • "Great place to start your IT career(in 9 reviews)

  • "Everyone is willing to help you out with any kind of problems(in 8 reviews)

Cons
  • "Sold to Best Buy, then sold off to Ricoh - what is going on(in 11 reviews)

  • "Every employee can feel the growing pains when these things happen and no one really likes change(in 7 reviews)

More Pros and Cons
  1. "Great Place to Work, Learn & Grow"

    5.0
    Former Employee - Senior Vice President 
    Recommends

    I worked at mindSHIFT full-time for more than 10 years

    Pros

    Great camaraderie and culture, talented and dedicated teams, action oriented and "get things done" mindset.

    Cons

    IT is mission critical for businesses and customers, issues requires quick action regardless of time of day.

    Continue reading
    mindSHIFT2019-08-14
  2. "Not what it used to be"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accounts Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time for more than 3 years

    Pros

    Still some good co-workers left.

    Cons

    A lot has changed and the former culture that was great, is now gone.

    mindSHIFT2020-03-24
  3. "Good to get in Good to get out"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Sterling, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time for more than a year

    Pros

    Lots of opportunity to learn

    Cons

    It's hard to move up

    mindSHIFT2020-03-07
  4. "Cloistered from Rest of Company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time for more than a year

    Pros

    Autonomy, Easy Going, Not much else

    Cons

    Bad Management, No advancement opportunities, cloistered from the rest of the company

    Continue reading
    mindSHIFT2020-02-28
  5. Helpful (2)

    "Gone downhill fast"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technician in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at mindSHIFT full-time for more than 3 years

    Pros

    Flexible with work from home options if outside of a certain mile radius of the office. Pretty decent benefits as far as 401K and health. Thats about it these days.

    Cons

    At one time Mindshift used to be a great place to work, maybe 4 or 5 years ago. Recently due to the recent re-branding of Mindshift to Ricoh USA things have taken a dive but have been declining even prior to that. Turnaround on staff is constant and can barely keep technicians anymore and the ones that are hired have little to no IT experience as a tier 1. Many old time staff that had been there 10 years or more have all decided to leave for im sure various reasons, including some very skilled tier 1 and 2 techs. The pay scale for the work done is not consistent between levels or up to par with other companies in the same area paying as much as 10K or more higher than a tier 2 at Mindshift for tier 1 positions. Team management at least on the team I am part of is terrible, micro managing has become the norm now, and managers and team leads have no skill in the area to lead or manage at all with managers not having any technical ability what so ever.

    Continue reading
    mindSHIFT2019-08-14
  6. "They're working out Kinks"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tier I Desktop Technictian 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at mindSHIFT full-time for more than a year

    Pros

    Very flexible with time off, lots of different clients and systems to work on

    Cons

    They don't do much to try and move you up and don't provide good feed back in review

    mindSHIFT2019-07-31
  7. Helpful (1)

    "Stay Away if you want to progress your career"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Commack, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time for more than 3 years

    Pros

    Part of the larger Ricoh Company

    Cons

    No career path Head of department does not know how to run a group No process No documentation Horrible communication Left to figure out things on your own No support to do your job Lacks any real HR deparment

    Continue reading
    mindSHIFT2019-08-20
  8. Helpful (1)

    "Good team"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Engineer II in Austin, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time for more than 10 years

    Pros

    They have the tools and the personnel needed to take care of the clients.

    Cons

    Company was purchased by Ricoh to have a better presence in the MSP market but they started changing things and drove out many of the people that made the company great.

    mindSHIFT2019-05-28
  9. Helpful (1)

    "Good first job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Help Desk Technician in Tysons Corner, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at mindSHIFT full-time for more than a year

    Pros

    This a great spot for someone new into the field. They allow you work with a lot of applications.

    Cons

    Promotions take a while to get and turn over rate is high.

    mindSHIFT2019-05-17
  10. "Pretty good job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Sterling, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at mindSHIFT full-time for less than a year

    Pros

    - there are some really great people that work here - lots to learn

    Cons

    - some departments/teams are better than others.

    mindSHIFT2019-03-20
Found 170 reviews