mindSHIFT Reviews | Glassdoor

mindSHIFT Reviews

Updated April 27, 2017
128 reviews

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3.0
Star Star Star Star Star
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Mona Abutaleb
48 Ratings

128 Employee Reviews

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Pros
  • There are many helpful people at mindSHIFT that are always willing to help (in 5 reviews)

  • Excellent entry level experience (in 5 reviews)

Cons
  • Under Best Buy management it was not always a great culture (in 10 reviews)

  • Every employee can feel the growing pains when these things happen and no one really likes change (in 7 reviews)

More Pros and Cons

  1. "PRO'S & CONS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in San Diego, CA
    Former Employee - Sales Director in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at mindSHIFT (More than a year)

    Pros

    Some very talented employees, nice portfolio of services and solutions.

    Cons

    Not a sales culture, have to justify every sale internally, lack of organizational trust in it's sales professionals.

    Advice to Management

    When you have talented people empower and trust them. Recognize and reward your top sales professionals not just operational staff


  2. "Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems in Minneapolis, MN
    Former Employee - Systems in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at mindSHIFT full-time (More than 3 years)

    Pros

    Co-Workers, Gatherings in the company

    Cons

    Management, Culture, Lack of Knowledge


  3. "The past is the past."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CE II in Seattle, WA
    Former Employee - CE II in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at mindSHIFT full-time (More than a year)

    Pros

    I really liked working at Mindshift because of the support that I got when help was needed. Calling a manager resulted in some kind of support contacting me in a reasonably short time frame.

    Cons

    I have no real cons other than occasional communication issues between sales and support. These were usually worked out once we all could talk together.


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  5. "Great experience, great people and I had some of the best bosses."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Consultant in San Diego, CA
    Current Employee - Technology Consultant in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at mindSHIFT full-time (More than a year)

    Pros

    Completely free to do my job at my schedule as long as I was able to provide results and accountability.

    Cons

    I felt I needed a little more guidance with some of the processes as many of my team members were located in offices with many other resources and I was working remotely with our local support.


  6. Helpful (3)

    "No leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Houston, TX
    Former Employee - Sales Director in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at mindSHIFT (Less than a year)

    Pros

    Excellent sales training in the beginning. They used a third party, Select Sales Development in 2015.

    Cons

    This company is in a downward spiral since late 2015. After two rounds of lay offs in 2016, there is no one left to support the customers or win new business. The company went from supporting 27 markets to only 13 as of October. The company is half the size of one year ago.

    Advice to Management

    Changes need to be made, starting at the top.


  7. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support Engineer in Houston, TX
    Former Employee - IT Support Engineer in Houston, TX
    Recommends
    Neutral Outlook

    I worked at mindSHIFT full-time

    Pros

    Large foot print in the US

    Cons

    middle management weak and disconnected

    Advice to Management

    listen


  8. "Good company for entry-level technicians"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA
    Recommends
    Approves of CEO

    Pros

    mindSHIFT offers a good environment for entry level techs to get hands on experience with many different technologies. Junior and Senior level techs and engineers are willing to offer expertise and guidance when asked. There are many opportunities to progress your career.

    Cons

    Standard operating procedures and regional department interaction needs improvement.


  9. "Excellent!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in Saint Augustine, FL
    Current Employee - Technical Consultant in Saint Augustine, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at mindSHIFT full-time (More than 10 years)

    Pros

    Fellow employees are great to work with and the overall environment is exceptional! Managed IT can be a complex business but mindSHIFT makes it simple.

    Cons

    Change is inevitable and the company is growing and expanding so there are growing pains. All employees have a large task in the transition and keeping customers happy is a priority so juggling the two is a handful.

    Advice to Management

    Keep up the great work.


  10. Helpful (1)

    "Customers are leaving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Customer Specialist in Waltham, MA
    Current Employee - Technical Support Customer Specialist in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at mindSHIFT (More than a year)

    Pros

    Panera every week, somewhat flexible hours, decent desk space, decent facilities.

    Cons

    Team is going down-hill, not enough employees so service is lacking, customers are leaving, communication between teams is bad.

    Advice to Management

    Need a new system for communication between teams, need more employees to support customers.


  11. "Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Denver, CO
    Former Employee - Sales Director in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time (More than a year)

    Pros

    Concept is great and the thought of using Ricoh customer base as a leverage to grow sales is sound.

    Cons

    Ricoh sales people did NOT assist the mindSHIFT reps. Ricoh sales management doesn't understand consultative selling. If you love selling copiers you will do fine here. If you are a junior sales rep you will learn a lot. Expect someone to be looking over your shoulder all the time, counting phone calls (200 per week) and face to face appts (10 per week) and putting you on notice after only a few months. Oh, and don't forget that there are 15-30 local IT outsourcing firms that have already built s strong customer base. And mjndSHIFT is really proud of their product since it is overpriced.

    Advice to Management

    Treat your sales staff like adults, not like children. Be willing to meet and beat competitive pricing and tell Rivoh Reps to bring mjndSHIFT in on at least 50% of client reviews.


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