mindSHIFT Reviews | Glassdoor

mindSHIFT Reviews

Updated December 10, 2018
160 reviews

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3.4
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Mona Abutaleb
64 Ratings

Employee Reviews

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Pros
  • "Everyone is willing to help you out with any kind of problems" (in 8 reviews)

  • "Great place to start your IT career" (in 9 reviews)

Cons
  • "Sold to Best Buy, then sold off to Ricoh - what is going on" (in 11 reviews)

  • "layoffs, upper management looks out for" (in 7 reviews)

More Pros and Cons

  1. "Mindshift Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Technician in Sterling, VA
    Current Employee - IT Technician in Sterling, VA
    Recommends
    Approves of CEO

    I have been working at mindSHIFT full-time (Less than a year)

    Pros

    -Helpful staff
    -Great place to start your IT career
    -Learn so much

    Cons

    -Not that much room to grow


  2. "Mindshift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at mindSHIFT full-time

    Pros

    Great team of dedicated people.

    Cons

    Owned by Ricoh who was bleeding money so I was laid off.

  3. "Great atmosphere, little room to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at mindSHIFT full-time

    Pros

    - Great place to start IT career
    - Helpful colleagues and teams

    Cons

    - Little room to progress in your career
    - Poor documentation, makes your job unnecessarily more difficult
    - Most on-call engineers don't answer the phone or make excuses for not doing the on-call work (ie: "it's after business hours" which is the definition for having an on-call)


  4. Helpful (1)

    "Love my Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Raleigh, NC
    Current Employee - Senior Account Manager in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at mindSHIFT full-time (More than 3 years)

    Pros

    strong team collaboration, empowered to manage your own day and work, limited travel required, opportunity to grow in career

    Cons

    increasingly asked to do more with less resources (who isn't?), heavy account loads, not enough automated processes and workflows - creates a lot of "busywork" for employees.

    Advice to Management

    Advocate for automated processes (reporting, workflows, etc.) to allow account management teams to focus on tasks that will grow the business.


  5. "Love working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engineer in Sterling, VA
    Current Employee - Customer Engineer in Sterling, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at mindSHIFT full-time (More than 5 years)

    Pros

    Management loves to hire from within, lots of options to move around within the company, everyone seems to be willing to help and make everyone better.

    Cons

    None to speak of at this time


  6. "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA
    Recommends
    Approves of CEO

    I have been working at mindSHIFT full-time (More than 3 years)

    Pros

    Best company to be working, enjoyed the atmosphere, relaxed and at the top of the cutting technology and caring people around

    Cons

    Benefits are decent but can be improved, recently they cut down the 401K matching also.


  7. "Loved the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at mindSHIFT full-time (More than a year)

    Pros

    Great learning environment and you can share your idea's.

    Cons

    Not enough overtime when you need to make extra cash.

    Advice to Management

    Keep talking to your employees.

  8. "Tier 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at mindSHIFT full-time (Less than a year)

    Pros

    Great manager and great team.

    Cons

    Pay and benefits suck. Leadership from the top down are useless. Only competent manager is my team manager.

    Advice to Management

    Pay more and offer better benefits.


  9. "Great Entry Level, Poor Documentation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    *Very laid back
    *Great teams
    *Great benefits

    Cons

    *Management could be a lot better, sometimes I questioned if they had IT experience
    *Pay is lower then it should be
    *Documentation for companies is terrible. Can sometimes affect helping customers.
    *After Hours Shift is poorly staffed
    *Hard to get promoted if the management has frozen the upper positions.

    Advice to Management

    Setup a documentation procedure for on-boarding across all teams. Properly staff the After Hours team, the company supports 24/7 and across the globe, if companies are buying 24/7 support they should have a properly staffed team for it.


  10. "Slavery they keep taking from the help."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - T2 Support Tech
    Current Employee - T2 Support Tech
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at mindSHIFT full-time (More than 3 years)

    Pros

    It's a job nothing more to say.

    Cons

    Management is the worst most have no clue how to do there jobs. And could care less about the help.

    Advice to Management

    Get some training