mindSHIFT Reviews | Glassdoor

mindSHIFT Reviews

Updated June 1, 2018
146 reviews

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2.9
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Mona Abutaleb
57 Ratings

146 Employee Reviews

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Pros
  • "Everyone is willing to help you out with any kind of problems" (in 7 reviews)

  • "Great place for those who like a challenge and want to grow with a company" (in 7 reviews)

Cons
  • "Sold to Best Buy, then sold off to Ricoh - what is going on" (in 11 reviews)

  • "layoffs, upper management looks out for" (in 7 reviews)

More Pros and Cons

  1. "Great workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Helpdesk Technician in Sterling, VA
    Former Employee - Tier I Helpdesk Technician in Sterling, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at mindSHIFT full-time (More than a year)

    Pros

    Ready access to educational materials
    Helpful coworkers

    Cons

    Possibility to work in different office than supervisor

    Advice to Management

    Overall clarity of desired terms


  2. "No Growth"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time (More than 5 years)

    Pros

    For the most part the people were great to work with. The culture was wonderful in this office, and I know that this is something that will be hard to find in other companies.

    Cons

    No growth within the company unless you are male it seems.
    Had to pull teeth to get title change, never got raise to go with it.
    Worked there for over 5 years, only made $2 more from when I started.

  3. Helpful (1)

    "Understaffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Administrator in Sterling, VA
    Former Employee - Senior Systems Administrator in Sterling, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at mindSHIFT full-time (More than 3 years)

    Pros

    Great environment to start with and learn

    Cons

    the company definitely needs to hire more employees for customer care. The deparment is understaffed and employees are underpaid

    Advice to Management

    Hire more people


  4. "A friendly place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quoting Specialist in Langhorne, PA
    Current Employee - Quoting Specialist in Langhorne, PA
    Neutral Outlook
    Approves of CEO

    I have been working at mindSHIFT full-time (More than 5 years)

    Pros

    I have been with them for 6+ years and never had a problem.

    Cons

    The company is bigger and its all a numbers game now.


  5. "Customer Engineer II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engineer II
    Current Employee - Customer Engineer II
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at mindSHIFT full-time (More than 10 years)

    Pros

    Work from home is possible.

    Cons

    Service Now CRM system is awful. Difficult to find documentation and credentials.


  6. "Great for learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Technician in Sterling, VA
    Former Employee - Tier II Technician in Sterling, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at mindSHIFT (More than a year)

    Pros

    You will be exposed to everything. Any kind of company, from small to big. School to restaurant to limo company. The experience you gain here in the time you are exposed to it can be a bit much for some but totally worth it if you want to learn fast. I departed because I wanted to focus more on Information Security.

    Cons

    My team was great. However, I could see others struggling to keep up. Leadership in the managerial section must improve. Salary was low but if you want to learn this is an ideal place.

    Advice to Management

    Reach out to Tier I and II to see what you can help them with. The first months can be highly stressful, the ones that survive...kudos to us. When on-boarding companies it is critical to have all the information clear and given to the Team in charge. This can make a WORLD of a difference for the customer.


  7. Helpful (1)

    "No one knows whats going on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Langhorne, PA
    Former Employee - Systems Engineer in Langhorne, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time (More than 3 years)

    Pros

    Worked with some great people, and some nice hardware. Things used to be good.

    Cons

    Management changes very frequently. Systems change frequently. This creates a constant state of chaos. Smaller accounts pay the price as focus shifts to get larger accounts. Its sad what this company has become

    Advice to Management

    I t would be nice if we could stop reorganizing roles ever 6 months

  8. Helpful (1)

    "Cloudy Company Direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Sterling, VA
    Current Employee - Senior Systems Engineer in Sterling, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Many of the people I have met here have become great personal friends outside of work and I am very thankful for that.

    Cons

    Not being familiar with what you can find out on Glassdoor I was a bit surprised when I started reviewing the salaries that matched my job title. What stood out was how far off they are compared to what the company feels I am worth given my tenure and job experience.

    It puts things into perspective.

    We have our hands in too many cookie jars, trying to get a crumb from every one of them. We need to get back to doing the things we were good at years ago.

    Way to many directors. Way to many managers.


  9. "Interning was great. Other interns weren't as great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Everyone is really cool. Awesome experience working there, learned alot.

    Cons

    Some of the interns complained alot and were lazy, me and some other interns had to pick up their slack which was not fun.

    Advice to Management

    Be more selective in who you hire


  10. "System Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Minneapolis, MN
    Former Employee - Systems Administrator in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time (More than 3 years)

    Pros

    Enjoyed the coworkers
    Nice office at the midwest location
    Some attempts to keep a good culture
    Generally seem invested in the business and making it work

    Cons

    Very run-of-the-mill MSP. Essentially giving the lowest level service possible while keeping staff at the lowest possible levels. This is the tried and true method of some of the 'lesser' MSPs out there. It works, kind of, but clients end up hating you and leaving and employees are burnt out and unhappy. Then management is confused why clients leave even though it is extremely obvious to the technicians and general staff.

    Everything is run on the east coast and it has a very 'old boys club' feeling when it comes to decisions, promotions and business direction. If you're not located in the HQ, you're largely irrelevant. The company seems confused as to why branch offices often have problems when the problems typically stem from management and East Coast business style and attitude.

    I'd also say that salary is largely uncompetitive. There is a great demand for IT in the country and they are way behind what people are able to get elsewhere. This leads them to having a lot of people who don't have a lot of history in the field and a lot of 'green' technicians.

    Advice to Management

    I'd leave some advice, but they would never take it...or even care.


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