mindSHIFT Reviews | Glassdoor

Find your next job here

mindSHIFT Reviews

Updated January 30, 2018
142 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Mona Abutaleb
54 Ratings

142 Employee Reviews

Sort: PopularRatingDate

Pros
  • Everyone is willing to help you out with any kind of problems (in 7 reviews)

  • Great place for those who like a challenge and want to grow with a company (in 7 reviews)

Cons
  • Sold to Best Buy, then sold off to Ricoh - what is going on (in 11 reviews)

  • Every employee can feel the growing pains when these things happen and no one really likes change (in 7 reviews)

More Pros and Cons

  1. "Great workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Helpdesk Technician in Sterling, VA
    Former Employee - Tier I Helpdesk Technician in Sterling, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at mindSHIFT full-time (More than a year)

    Pros

    Ready access to educational materials
    Helpful coworkers

    Cons

    Possibility to work in different office than supervisor

    Advice to Management

    Overall clarity of desired terms


  2. "Great for learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Technician in Sterling, VA
    Former Employee - Tier II Technician in Sterling, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at mindSHIFT (More than a year)

    Pros

    You will be exposed to everything. Any kind of company, from small to big. School to restaurant to limo company. The experience you gain here in the time you are exposed to it can be a bit much for some but totally worth it if you want to learn fast. I departed because I wanted to focus more on Information Security.

    Cons

    My team was great. However, I could see others struggling to keep up. Leadership in the managerial section must improve. Salary was low but if you want to learn this is an ideal place.

    Advice to Management

    Reach out to Tier I and II to see what you can help them with. The first months can be highly stressful, the ones that survive...kudos to us. When on-boarding companies it is critical to have all the information clear and given to the Team in charge. This can make a WORLD of a difference for the customer.

  3. Helpful (1)

    "No one knows whats going on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Langhorne, PA
    Former Employee - Systems Engineer in Langhorne, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time (More than 3 years)

    Pros

    Worked with some great people, and some nice hardware. Things used to be good.

    Cons

    Management changes very frequently. Systems change frequently. This creates a constant state of chaos. Smaller accounts pay the price as focus shifts to get larger accounts. Its sad what this company has become

    Advice to Management

    I t would be nice if we could stop reorganizing roles ever 6 months


  4. "Cloudy Company Direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Sterling, VA
    Current Employee - Senior Systems Engineer in Sterling, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Many of the people I have met here have become great personal friends outside of work and I am very thankful for that.

    Cons

    Not being familiar with what you can find out on Glassdoor I was a bit surprised when I started reviewing the salaries that matched my job title. What stood out was how far off they are compared to what the company feels I am worth given my tenure and job experience.

    It puts things into perspective.

    We have our hands in too many cookie jars, trying to get a crumb from every one of them. We need to get back to doing the things we were good at years ago.

    Way to many directors. Way to many managers.


  5. "Interning was great. Other interns weren't as great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Everyone is really cool. Awesome experience working there, learned alot.

    Cons

    Some of the interns complained alot and were lazy, me and some other interns had to pick up their slack which was not fun.

    Advice to Management

    Be more selective in who you hire


  6. "System Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Minneapolis, MN
    Former Employee - Systems Administrator in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time (More than 3 years)

    Pros

    Enjoyed the coworkers
    Nice office at the midwest location
    Some attempts to keep a good culture
    Generally seem invested in the business and making it work

    Cons

    Very run-of-the-mill MSP. Essentially giving the lowest level service possible while keeping staff at the lowest possible levels. This is the tried and true method of some of the 'lesser' MSPs out there. It works, kind of, but clients end up hating you and leaving and employees are burnt out and unhappy. Then management is confused why clients leave even though it is extremely obvious to the technicians and general staff.

    Everything is run on the east coast and it has a very 'old boys club' feeling when it comes to decisions, promotions and business direction. If you're not located in the HQ, you're largely irrelevant. The company seems confused as to why branch offices often have problems when the problems typically stem from management and East Coast business style and attitude.

    I'd also say that salary is largely uncompetitive. There is a great demand for IT in the country and they are way behind what people are able to get elsewhere. This leads them to having a lot of people who don't have a lot of history in the field and a lot of 'green' technicians.

    Advice to Management

    I'd leave some advice, but they would never take it...or even care.


  7. "Not worth a second look"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at mindSHIFT full-time (More than 5 years)

    Pros

    Various technologies and hands on experience with them

    Cons

    Everything else, the staff will pretend to be your friend and cut the legs right out from under you the first chance they get. No matter how hard you work, what effect it has on your family and life in general they will promise you things and never deliver when its time. If you are not in their "club" they don't care about you and never will. They treat their employees the WORST out of any other company I have ever seen or been apart of. Do not trust them.

  8. "Decent growth potential, but lack of focus and direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at mindSHIFT full-time

    Pros

    Good salary
    Good upward mobility if hungry
    Other good engineers to work with

    Cons

    Too spread out
    No focus on one particular vertical
    Lack of 'team' approach
    Customers losing faith in overall company
    Sold to Best Buy, then sold off to Ricoh - what is going on?

    Advice to Management

    Put better people in position to lead and herd the team, rather than tell others what to do


  9. "changes aren't good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good pay for job, benefits

    Cons

    layoffs, upper management looks out for upper management

    Advice to Management

    stop changing mergers/acquisitions


  10. "mindshift was great while it lasted."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Seattle, WA
    Former Employee - Sales Director in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time (More than a year)

    Pros

    Our teams success was due in a large part to our regional VP, his interaction with clients and our regional engineer.

    Cons

    The local team supported the local VP but the Ricoh reps offered little in the way of making it a success.

    Advice to Management

    The mindshift history is checkered and hopefully stable at this time. Ricoh, didn't seem to care about us the IT support needs to support the field reps.


Showing 142 of 145 reviews
Reset Filters