mindSHIFT Reviews

Updated Apr 26, 2021

To filter reviews, or .
3.2
60%
Recommend to a Friend
71%
Approve of CEO
mindSHIFT President and Chief Executive Officer Mona Abutaleb (no image)
Mona Abutaleb
74 Ratings
Pros
  • "Great place to begin your IT career since you are exposed to a lot of different technology(in 10 reviews)

  • "collaborative and great people to work with(in 8 reviews)

  • Cons
  • "Sold to Best Buy, then sold off to Ricoh - what is going on(in 11 reviews)

  • "This is when things started to go downhill and when most of the long time employee's including some upper management started to leave as well(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Great company to work for.

      Jan 21, 2021 - Data Center Technician in Hauppauge, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly work environment, knowledgeable and caring people, Benefits,Medical,Dental,Vision,401k. Oaid sick time plus vacation.

      Cons

      I don't work there anymore.

      Continue reading
      Be the first to find this review helpful
    2. 4.0
      Former Employee, less than 1 year

      Great Place To Work And Learn

      Apr 21, 2021 - Junior QA Associate in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Starting Pay Friendly Management and Smart

      Cons

      Lots of Traveling through the city Different sites every week

      Be the first to find this review helpful
    3. 2.0
      Former Employee, more than 3 years

      Mindshift now Ricoh USA

      Apr 26, 2021 - Technical Support Engineer in Sterling, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice People to work with but now everyone is gone as they out sourced the job to Poland

      Cons

      The outsourced my job to Poland

      Continue reading
      Be the first to find this review helpful
    4. 4.0
      Former Employee

      Great starting point if you want to build your career into IT field

      Jan 28, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great Team(Most of the team members were willing to help each other out) -Benefits are ok -Macromanagement with managers

      Cons

      -After getting acquired by RICOH, they seem to care less for the mindshift employees -working at MSP (which means you will be very busy most of the time)

      Be the first to find this review helpful
    5. 3.0
      Current Employee, more than 1 year

      Okay Job

      Mar 29, 2021 - NOC Engineer in Ashburn, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The co-workers a good fun peopole

      Cons

      Lots of Micromanagement from upper management

      Be the first to find this review helpful
    6. 3.0
      Former Employee, more than 1 year

      Best in their space

      Mar 9, 2021 - Sales Director in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      mindSHIFT has a superior managed services portfolio when compared to other MSP's supporting the SMB space.

      Cons

      Corporate ownership presents a challenge.

      Be the first to find this review helpful
    7. 4.0
      Current Employee, more than 5 years

      They are OK

      Jan 14, 2021 - Desktop Support Engineer in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Deep dives into new technology

      Cons

      Try to keep old tech working

      Continue reading
      Be the first to find this review helpful
    8. 4.0
      Former Employee

      Team is great

      Jan 12, 2021 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team work, Friendly, Team is like a family

      Cons

      None that I can think of

      Be the first to find this review helpful
    9. 4.0
      Former Employee, less than 1 year

      This is a Review Headline

      Sep 1, 2020 - Tier I Technical Support in McLean, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great communication between co-workers, managers, and team leaders. You go straight into work after training is done and you learn a lot quick. You are pretty much on your toes and work goes by fast when calls come in.

      Cons

      Was not there long enough to have any cons, except the drive home at the end of a shift.

      Continue reading
      Be the first to find this review helpful
    10. 3.0
      Current Employee, more than 8 years

      Great people but poor management

      Dec 4, 2020 - Teir II Technical Support 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People you work with are great

      Cons

      Management is top heavy and out of touch with customer care

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 191 Reviews

    Popular Careers with mindSHIFT Job Seekers

    Tier II Support
    Learn About the Job
    JobsSalariesInterviews
    Technical Customer Support - Tier II
    Learn About the Job

    Work at mindSHIFT? Share Your Experiences

    mindSHIFT logo
    or