mindSHIFT Reviews | Glassdoor

mindSHIFT Reviews

Updated September 20, 2018
154 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Mona Abutaleb
60 Ratings

154 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Everyone is willing to help you out with any kind of problems" (in 7 reviews)

  • "Great place for those who like a challenge and want to grow with a company" (in 7 reviews)

Cons
  • "Sold to Best Buy, then sold off to Ricoh - what is going on" (in 11 reviews)

  • "layoffs, upper management looks out for" (in 7 reviews)

More Pros and Cons

  1. "Loved the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at mindSHIFT full-time (More than a year)

    Pros

    Great learning environment and you can share your idea's.

    Cons

    Not enough overtime when you need to make extra cash.

    Advice to Management

    Keep talking to your employees.


  2. "Tier 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at mindSHIFT full-time (Less than a year)

    Pros

    Great manager and great team.

    Cons

    Pay and benefits suck. Leadership from the top down are useless. Only competent manager is my team manager.

    Advice to Management

    Pay more and offer better benefits.

  3. "Great Entry Level, Poor Documentation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    *Very laid back
    *Great teams
    *Great benefits

    Cons

    *Management could be a lot better, sometimes I questioned if they had IT experience
    *Pay is lower then it should be
    *Documentation for companies is terrible. Can sometimes affect helping customers.
    *After Hours Shift is poorly staffed
    *Hard to get promoted if the management has frozen the upper positions.

    Advice to Management

    Setup a documentation procedure for on-boarding across all teams. Properly staff the After Hours team, the company supports 24/7 and across the globe, if companies are buying 24/7 support they should have a properly staffed team for it.


  4. "Slavery they keep taking from the help."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - T2 Support Tech
    Current Employee - T2 Support Tech
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at mindSHIFT full-time (More than 3 years)

    Pros

    It's a job nothing more to say.

    Cons

    Management is the worst most have no clue how to do there jobs. And could care less about the help.

    Advice to Management

    Get some training


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at mindSHIFT full-time (More than a year)

    Pros

    Really focused on helping customers

    Cons

    As part of Ricoh, the performance of Ricoh has a direct impact on mindSHIFT's ability to be competitive. It is changing slowly for the better.


  6. "Made me wear a condom for the interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HNiC in Sterling, VA
    Current Employee - HNiC in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at mindSHIFT full-time (More than 5 years)

    Pros

    I knew I was gonna get screwed so it was honorable for them to advise me to wear a rubber.

    Good health insurance which pays for contraception and Valtrex.

    Cons

    Canned most top tier employees including Mindshift CEO over last 6 months.

    Parent company has had multiple CEOs in last 5 years.

    if you do decide to be a slave here, just don't get fired for first 90 days. Then you're golden.

    No drug test. EVER.

    Advice to Management

    Find new jobs, you're about to be replaced.


  7. "Constant change"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Salary, managerial support, smart co-workers

    Cons

    Constant changes in corporate direction, unstable work environment, Constantly expanding and contracting sales forces.

    Advice to Management

    None

  8. "Being Incorporated into a Multinational Conglomerate Parent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at mindSHIFT full-time (More than 5 years)

    Pros

    Very generous training program
    mindSHIFT/Ricoh benefits system and perks are diverse and fairly good
    401 (k) Match

    Cons

    Company changes strategy often since Ricoh buyout
    Layoffs are frequent since Ricoh buyout
    Sales are slowing and customers are leaving quickly
    Parent company does not allow for pay raises more than 4-5%
    Parent company has had 4 CEOs in 6 years
    Mona Abutaleb is no longer a part of the company

    Advice to Management

    Carefully consider a strategy that will work with the talent, tools and reputation that mindSHIFT currently has that will fit into the future and spend some time implementing it.


  9. "No Growth"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at mindSHIFT full-time (More than 5 years)

    Pros

    For the most part the people were great to work with. The culture was wonderful in this office, and I know that this is something that will be hard to find in other companies.

    Cons

    No growth within the company unless you are male it seems.
    Had to pull teeth to get title change, never got raise to go with it.
    Worked there for over 5 years, only made $2 more from when I started.


  10. Helpful (1)

    "Understaffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Administrator in Sterling, VA
    Former Employee - Senior Systems Administrator in Sterling, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at mindSHIFT full-time (More than 3 years)

    Pros

    Great environment to start with and learn

    Cons

    the company definitely needs to hire more employees for customer care. The deparment is understaffed and employees are underpaid

    Advice to Management

    Hire more people


Showing 154 of 161 reviews
Reset Filters