CSR applicants have rated the interview process at CIBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 67.5% positive. This is according to Glassdoor user ratings.
Candidates applying for CSR roles take an average of 20 days to get hired, when considering 60 user submitted interviews for this role. To compare, the hiring process at CIBC overall takes an average of 26 days.
Common stages of the interview process at CIBC as a CSR according to 60 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 24%
Background check: 20%
Group panel interview: 11%
Personality test: 6%
Skills test: 4%
Other: 3%
Presentation: 1%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at CIBC
Interview
It was a phone interview followed by an in person interview with three members in the panel. Overall it was a good experience. The interviewers were really great and friendly.
Interview questions [1]
Question 1
Q: Why CIBC?
Q: Do you have any experience in sales.
I applied online. I interviewed at CIBC (Moncton, NB) in Jun 2026
Interview
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Interview questions [1]
Question 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc