I applied in-person. The process took 1 day. I interviewed at Computershare (Tempe, AZ) in Aug 2013
Interview
I went to a job fair and was interviewed on the spot. I was asked basic questions about talking to customers on the phone. The interviewer did not inform me that the employees in their call center are only allowed to use their cell phones in designated area. Nor did the inform me that the only emails allowed to be sent or received are ones that are on the SLS server.
Interview questions [1]
Question 1
There were none. It was obvious that SLS wanted to fill seats in their call center.
I applied in-person. The process took 3 days. I interviewed at Computershare (Highlands Ranch, CO) in Nov 2012
Interview
They will lie to you about the duties of the position in the call center, and you will have to speak with many angry people on a daily basis. The people are upset due to terrible management decisions, old, out of date computer system, and horrible processes.
Interview questions [1]
Question 1
n/a They will hire just about anyone for the call center, because they lose a lot of people due to heavy-handed management style. Not friendly in the least.
I applied online. The process took 2 weeks. I interviewed at Computershare (Highlands Ranch, CO) in Aug 2012
Interview
Applied online, had to submit email addresses of my references. Met with recruiter, taken in for computer test. Once I passed the test, I was taken to a conference room where after about 20 minutes, I was interviewed by two supervisors from the floor.
Interview questions [1]
Question 1
Give a situation where you had a difficult caller-how did you handle it?
