Customer Service Representative applicants have rated the interview process at Urban Outfitters with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Urban Outfitters overall takes an average of 16 days.
Common stages of the interview process at Urban Outfitters as a Customer Service Representative according to 16 Glassdoor interviews include:
One on one interview: 38%
Background check: 21%
Group panel interview: 14%
Personality test: 14%
Phone interview: 7%
Drug test: 3%
Skills test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Urban Outfitters (Tampa, FL)
Interview
Very casual and quick interview, reviewed resume and talked about prior experience. I dressed casual and fashionable. We took a tour of the store as well and went over responsibilities.
Interview questions [1]
Question 1
They asked if I could be an animal what would I be
‘Group interview’ folded some clothes, was taught about loss prevention. Not sure how this is an interview. Really unsure of what they gathered from this, some people were able to have a small discussion with the manager but they ran out of time so I never even got to say anything to her.
Interview questions [1]
Question 1
What is my availability/what am I doing in the week.
I applied online. The process took 1 week. I interviewed at Urban Outfitters (Peterborough, ON) in Jul 2025
Interview
Applied online when no roles available asked to be contacted if any availability for late shifts due to childcare.was surprised to hear back but I did.1 stage interview, simple, interviewer was friendly, not overcomplicating the process.