Overview
We are seeking a dynamic and compassionate Crisis Program Manager to lead our crisis team supporting individuals facing mental health challenges. This leader ensures high-quality clinical care, manages staff, reviews referrals and maintains regulatory compliance. This position offers an exciting opportunity to make a meaningful impact in the lives of those experiencing crises while working within a collaborative, mission-driven organization committed to excellence.

Key Responsibilities

• Program Oversight: Direct daily operations of crisis program, providing and overseeing groups, individualized treatment plans, etc. Handles referrals to the program in coordination with clinical therapists and psychiatrists.
• Staff Leadership: Recruit, train, supervise, and schedule clinical and support staff.
• Clinical Supervision: Provide guidance on complex cases, risk assessments, and de-escalation pathways.
• Quality Assurance: Audit clinical documentation to meet state, federal, and CMH guidelines.
• Community Relations: Develop and maintain collaborative relationships with community mental health agencies, hospitals, law enforcement, schools, and other referral partners to support continuity of care and coordinated crisis response.
• Data Tracking: Assists the Director with monitoring program metrics, utilization rates, and contract outcomes for monthly reporting.

Required Qualifications

• Education: Master’s degree in Counseling, Social Work, Psychology, or a related field; OR a Bachelor/Master of Science in Nursing (RN). Management experience desired.
• Licensure: Active, unrestricted state license (e.g., LPC, LMFT, LCSW, or RN).
• Experience: Minimum of 2 years in crisis intervention, psychiatric triage, or emergency mental health.

Desired Skills

• Expert knowledge of DSM-5 diagnostic criteria.
• Strong command of mental health code, recipient rights, and LARA AFC compliance.
• Exceptional verbal de-escalation and conflict resolution skills.

Pay: $65,000.00 - $83,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Master's (Required)

Experience:

• crisis intervention or psychiatric triage: 2 years (Required)

License/Certification:

• Unrestricted State license (LPC, LMFT, LCSW or RN) (Required)

Work Location: In person